Partou Lancaster Avenue Day Nursery & Pre-School

43 Lancaster Avenue, Norwood, London SE27 9EL
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8.6 59 Reviews
  • Partou Lancaster Avenue Day Nursery & Pre-School, London
Partou Lancaster Avenue Day Nursery & Pre-School offers childcare in the Dulwich area.

The nursery offers outstanding care to children aged three months to five years-old.

Located on Lancaster Avenue, a short distance from Tulse Hill and Dulwich railway stations, the nursery enjoys the benefits of a large period property with airy rooms and a outdoor garden and play area which the children love.

There are separate rooms for the under twos and over twos. The nursery is furnished with age appropriate toys and resources, ensuring that the best possible standard of care, development and education is provided.

The nursery operates a key person policy, ensuring that each child is cared for by a member of staff who gets to know you and your child really well.

Great emphasis is placed on creating a loving, nurturing and warm environment for your child.

Nutritious lunches and teas are served every day.

All childcare vouchers are accepted and there are free settling in sessions

For more details including vacancies and costs, contact the provider direct.
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Funding & Fees

DAILY RATE:
Under 2 years £120.95
Over 2 £99.85

Please contact us for more information

Contact Partou Lancaster Avenue Day Nursery & Pre-School to get a personalised quote.

Contact Partou Lancaster Avenue Day Nursery & Pre-School to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Number of Childcare Staff

  • 16

Total Places for Children

  • 53

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & 2 weeks at Christmas

Partou Lancaster Avenue Day Nursery & Pre-School Reviews (59)

8.6

Partou Lancaster Avenue Day Nursery & Pre-School has a Review Score of 8.6 (8.565) out of 10, based on 4 reviews in the last 2 years.
Over all time Partou Lancaster Avenue Day Nursery & Pre-School has 59 reviews.

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Reviewer Connection to Partou Lancaster Avenue Day Nursery & Pre-School
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Total of 59, showing 41-59
Review from Helen B (Mother of Child) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 2 sons have both attended Nelly's Nursery. We have found the space and the facilities to be perfect for our growing boys - particularly the wonderful garden, but more importantly we have been very impressed by the staff who work there. My youngest son has now been in the nursery for almost 2 years.
His key workers are energetic, fun and full of ideas to make his day fun and full of learning. He has formed a strong bond with many of the staff that care for him. He is happy to attend which makes our lives so much easier and I have found the current managerial team a pleasure to deal with. We have one more year left at Nelly's and we will all be very sad when it's time to move on.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you very much for your review.
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Review from Natalie (Mother of Child) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter had been in Nelly's Lancaster Avenue since she was ten months old so nearly a year. She has developed lots since attending nursery, always learning new things and thoroughly enjoying her time there.
The staff are amazing and it’s fabulous she has a key worker who keeps us updated and informed
of her continuous development.
The menu is fabulous, lots of variety. The garden, which has recently been revamped, is huge! Lots of space for the children to run around in.
Our daughter seems happy there as are we with our choice.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you very much for your review.
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Review from Katherine (Mother of Child) published on 21 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have put two of our children through this Nelly’s nursery and are thrilled with both experiences. Currently, our two year old attends and has done since seven months. Every morning that he is due to attend Nelly’s, he leaves the house smiling and looking forward to his day. This is absolute testament
to the staff, their friendliness and care for the children, the facilities as well as the fabulous menus. Furthermore, we are pleased that many of the staff who looked after our older son 6 years ago are still there caring for our younger son - low staff turnover validates the quality of this team. As a family, we could not recommend it enough.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you very much for your review.
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Review from Tatiana H (Mother of Child) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My one year old son has just started Nelly's recently. This was always going to be difficult for both of us, as we have never been apart. The Nelly's team has made the separation so much easier by providing us both with reassurance, a welcoming environment and the friendliest faces.
From the moment
we enter the building, we find that every member of the team takes the time to acknowledge you with a warm smile.
The baby room provides everything that a new parent could possibly look for. It is light, spacious and counts with endless inviting resources for our little ones to play with. But most importantly, the most caring and attentive team to look after our most precious possession, our babies!
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you for your review, I will pass this onto the staff team.
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Review from Lena (Mother of Child) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter started at Nelly's 5 months ago, and we have all been very happy with this nursery.
The staff are highly professional and approachable. Compared to our previous nursery, settling-in and the relationship with the key worker have been very positive with consistent attention, dedication,
and communication with the parents.
The staff are positively confident and happy to chat with parents. They have a pleasant and relaxed attitude and seem to enjoy Nelly's as a place to work.
The rooms are very spacious and light, and the garden is amazing, offering the kids lots of opportunities to explore and be independent.
Food is also great, and parents' suggestions are frequently incorporated. The menu is carefully planned and balanced and shared with parents up front.
Nelly's try to involve parents as much as possible, via frequent email updates, social events or inviting parents to engage with the kids.
Management is always approachable, and very on top of things.
Reply from Alison Kelly, Area Manager at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you very much for your review.
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Review from Reema (Mother of Child) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our daughters have attended Nelly's since they were 12 months old (eldest just finished reception at school now, and youngest in the pre-school room at Nelly's). We have been happy with the warm caring nature provided by staff. We have always had the same key workers, providing good stability
for the girls. The baby room has very high standards of cleanliness and is well equipped for the little ones. The nursery has really helped to improve both our daughters' confidence and social skills so that the transfer from nursery to pre-school/reception has been very easy.
The nursery opening and closing times are convenient for working parents, and there is flexibility for additional day requests if staff numbers allow for it.
The nursery menu is well balanced, varied and includes different cuisines, something which we feel is lacking in other schools and nurseries in the local area.
Reply from Alison Kelly, Area Manager at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you very much for your review.
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Review from Alice A (Mother of Child) published on 20 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The outside space at Nellys is a rare thing in London and was a key factor in choosing the Nursery. Its being revamped and the team reached out and involved me in helping with the veg beds. We had a garden party to celebrate. I really welcome this parent-nursery engagement.
My daughter's key workers
- she had 1 in the baby room and 1 in the big room - (so great continuity) have been brilliant - caring, curious and fun. Its a well organised nursery but relaxed and friendly too. The current manager really recognises the need to focus on communicating learning plans and knows that parents really value regular updates and emails about what the children are up to.
Reply from Alison Kelly, Area Manager at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you very much for your review.
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Review from Sandra A (Mother of Child) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since joining, my son has developed in many ways. He's a lot more confident and independent. The outdoor space has just been redone and is brilliant. Lots of activities to keep the children entertained and the staff is very friendly and caring. Communication with parents is excellent. I wouldn't hesitate
to recommend this nursery, in fact, I already have.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-SchoolThank you very much for your review.
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Review from Rebecca J (Mother of Child) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nelly's is a wonderful, nurturing nursery. The staff are professional and have great relationships with the children. They get to know your child and encourage them to explore and get involved with all activities. There are daily themes with games and activities including PE, cooking, art, craft,
nature, yoga, books, dress up amongst many, many others.


My daughter has been there since she was 11 months old and adores nursery days. Every evening she tells me about her day - she is always so enthusiastic. The nursery has excellent facilities including a huge garden which is used to its full potential.


There's a varied menu of home cooked food and snacks and children are encourage to try as many different foods as possible. There's plenty of free play during the day but also structured key worker sessions where children are in small groups to complete an activity.


I can't recommend Nelly's and their staff highly enough.

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Review from Kim V O (Mother of Child) published on 20 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are excellent, really friendly and easy to talk to. They are firm yet gentle and never seem to raise their voices yet still get listened to. The play rooms are tidied regularly and the outdoor garden is huge and great fun. My toddler loves it there. The staff are excellent writing down progress
and as a parent, I love to review the record books. I am sending my baby there in a few months to join her sister and am confident that she will love it too.
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Review from Faye P (Mother of Child) published on 16 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my children attended Nelly's Nursery - Lancaster Avenue over several years. I can whole heartedly recommend. Nelly's provides a fun, interesting and caring environment. The outside space is wonderful and my children thoroughly enjoyed their time here.
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Review from Sarah L (Mother of Child) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have one child at Nelly's and our other will be starting in January when they are one. Our daughter has been at Nelly's since she turned one and settled in very quickly which we found surprising as she was quite a clingy baby. However, she loves all the staff at the nursery and is happy going there
each day. She has grown hugely in confidence and has developed well in her language and communication skills. We moved house a bit further away recently but didn't even consider changing nurseries as she is so settled and happy there and therefore we are happy too!
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Review from Alice J (Mother of Child) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with how our son has flourished at Nelly's since joining at 12 months old and have always felt that he is in excellent childcare. He is now nearly 3 years old. The staff are warm and caring and have developed excellent relationships with him. He regularly brings home paintings
and photos so we feel involved with his day. He's also made lots of lovely friends. As parents, we're pleased that he has a range of structured activities each week - and have been particularly pleased that he now speaks French at home! We also love borrowing books from the library.
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Review from Laura H (Mother of Child) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has attended Nelly's for over two years and our son has just joined and we couldn't be happier with the care they receive. We know they are in an environment where they feel safe and cared for and because of this, they flourish under the attention of the great staff. It has a fantastic
atmosphere and our children have learned so much during their time there.
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Review from Elena B (Mother of Child) published on 7 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been attending Nelly's for the past eight months and we are extremely happy with the care provided there. We have experience of two other nurseries previously and Nelly's is by far the best - with regards to the quality of the staff, the communication with parents, the facilities and just
generally the positive and nurturing atmosphere.
Our son has a very close bond with his key worker and loves the wide range of activities and particularly the big garden which can be accessed the whole day.
It's very easy to communicate with the nursery via phone or email and staff always have sufficient time during pick up for a chat and to pass on information about how the day went.
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Review from Clare B (Mother of Child) published on 7 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Nelly's Nursery, Lancaster Avenue since June 2014, both my daughters attend, my youngest joined just 6 weeks ago and I remain happy with the level of care, attention and facilities.
The team at Nelly's Lancaster Avenue are fantastic and many have been there for years. Another big
plus is the amazing outdoor space - a really lovely huge garden.
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Review from Phil M (Mother of Child) published on 7 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nelly's on Lancaster Avenue has provided incredibly good, consistent, gentle and loving care to my kids. The staff are awesome and I shall be sad when my son leaves next month to go to school. The management team are brilliant and the nursery is run very efficiently as well as being enormously loving
and welcoming.
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Review from Becky M (Mother of Child) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Nelly's more highly. Both my daughters have attended and I have watched their confidence and self-esteem grow. Staff are caring, creative and fun and encourage all kinds of positive behaviours. I have no doubt about the contribution Nelly's has made to the happy, funny little people
my kids are today. The facilities are excellent and the range of activities is great. The food is healthy, diverse and delicious and promotes all kinds of positive eating. From my own point of view, Nelly's has helped me to achieve a better work/life balance. I feel very lucky to have childcare I have full confidence in.
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Review from Rachel (Mother of Child) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely happy with this nursery. Our daughter has attended 4 days per week since she was 1 year old and leaves to attend school. Our second child will be attending Nelly's Lancaster Avenue when maternity leave ends.
We are impressed by the level of care and attention all children receive,
and the key person system works very well. Children are supported to explore, develop and learn in a safe and responsive environment.
The outside space is especially excellent (particularly for a London nursery!). They're outside in all weather (entirely appropriately!). The mud kitchen is well loved.
Our daughter has really enjoyed the outings - from woods, parks, and the supermarket and library, to the Natural History and Science Museums.
We have noted the positively low rate of staff turnover.
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Current Review Score: 8.6 (8.565)

Overview of Review Score

The Review Score of 8.6 (8.565) out of 10 for Partou Lancaster Avenue Day Nursery & Pre-School is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Partou Lancaster Avenue Day Nursery & Pre-School is calculated as follows: ( (42 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.752 Points relating to the number of positive Reviews for Partou Lancaster Avenue Day Nursery & Pre-School is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 number of registered child places is 10.6. 4 Positive Reviews ÷ 10.6 = 0.377
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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