Bright Horizons Woking Day Nursery and Preschool

Sandringham Court, Guildford Road, Woking GU22 7QL
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9.8 101 Reviews
  • Bright Horizons Woking Day Nursery and Preschool, Woking
Bright Horizons Woking Day Nursery and Preschool provides high-quality care and education for children aged 3 months to 5 years. The nursery itself designed to be a fun and stimulating environment with a wide range of play equipment and activities that are age-specific and crucial for pre-school learning.

There is also a range of exciting extra-curricular activities including Boogie Mites and myHappymind programmes, in addition to a 'Growing Enhancement' and 'Ready for School' programme unique to Bright Horizons.

The nursery offers skilled childcare professionals and a varied learning curriculum that helps children to develop and be well-prepared intellectually and emotionally for full-time education. A highly trained team pursue key EYFS goals and respect both children and parents.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Bex (Nursery Manager)

Number of Childcare Staff

  • 27

Total Places for Children

  • 80

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & Christmas

Bright Horizons Woking Day Nursery and Preschool Reviews (101)

9.8

Bright Horizons Woking Day Nursery and Preschool has a Review Score of 9.8 (9.833) out of 10, based on 30 reviews in the last 2 years.
Over all time Bright Horizons Woking Day Nursery and Preschool has 101 reviews.

Overall Experience
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Date Published
  • 101
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Reviewer Connection to Bright Horizons Woking Day Nursery and Preschool
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Total of 101, showing 41-60
Review from H B (Mother of Child) published on 18 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our daughter has attended Bright Horizons Woking since August 2020. The nursery was not well run at this time and it continued until mid-2021. There were a number of serious issues and we were very close to leaving. Since the new managers and the new team have taken over we have seen a vast improvement
in day to day life at the nursery and are very glad we persevered. Things now feel well organised and we feel the team is working hard to keep on making improvements. The new management has listened to feedback and we are happy with the communication that we are now receiving about nursery life and our daughter's progress.
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Review from Ria C (Mother of Child) published on 16 July 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Avoid Bright Horizons completely, to be honest. My son is 4.5 and has been at the Guildford Road one since he was 11 months old but it's gone massively downhill. Lots of parents have removed their kids and if my son did not only have a couple of months left, I'd pull him out too. There have been unsafe
child/carer ratios (which OFSTED pulled them up on), the communication has been dire and there are some days they turn kids away at the door because they don't have staff (lots of the staff have left). Look elsewhere.


We made a formal complaint to one of the area managers as our initial complaint to the nursery manager was ignored (as were most of our other emails). The area managers response was unacceptable and we were not offered a meeting to discuss which I would have taken.


Do not send your children here.

Reply from Katherine O'Brien, Online Marketing at Bright Horizons Woking Day Nursery and Preschool
We are sorry to read of your concerns.
I have spoken with the Nursery Manager and shared your feedback. She would like to take some time with you to look at this in more detail. Please share your…read more
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Review from Helen R (Mother of Child) published on 2 June 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
It has been very sad to see the decline of this nursery over the past year. A change of management at the top means it has gone from being one of the best nurseries in the area to now losing talented staff on a weekly basis. And sadly as a result the care for the children is not consistent. There has
been a real lack of communication with parents but also with the staff. They have brought in a new management team to try to address these significant issues (Ofsted have also been involved). We await to see if things will improve over the coming months.
Reply from Katherine O'Brien, Online Marketing at Bright Horizons Woking Day Nursery and Preschool
We’re sorry to hear your experience of our nursery isn't meeting the high standards of care that both you and we expect.
We do thank you for your continued support and for choosing to stay with the…read more
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Review from Victoria B (Mother of Child) published on 27 May 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Our experience with Bright Horizons Woking has been one of extreme frustration and disappointment. The communication has been absolutely diabolical at a time when it was needed more than ever. From 30 minute waits to get through the door to watching new parents being allowed to go to open days having
never stepped foot through the door ourselves. There aren’t enough characters to list all of the issues we have had with Bright Horizons Woking. Let’s hope the new management sort it out for those parents who plan on keeping their children attending the nursery long term. They deserve much much better.
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Review from Keith R (Father of Child) published on 19 May 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Terrible communication with parents, broke lawful carer to child ratios, subject to ongoing Ofsted review, extremely high turnover of staff, no consistent staff to child engagement, terrible management of children’s requirements, splitting up child friendship groups, parent car parking used by staff,
buggy store full of broken cots, emergency access equipment blocked by storage, poor hygiene around building, inconsistent and unnecessary policy around medicines and illness. General lack of regard or care for paying customer.
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Review from S W (Mother of Child) published on 4 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Utterly disappointed and sad about what has been going on with the nursery in the past couple of months. The nursery has gone from an A-star to an absolute mess and we can only blame the change of the management in the current situation. First of all, we have just found out that the nursery has failed
not one but two unannounced Ofsted inspections which have never been communicated to the parents.
Communication is a massive issue. The staff has been literally disappearing from the nursery once a new manager was appointed in September 2020. Lots of parents experience disruptions where we would get calls late in the evening or Friday to say your child could not attend the nursery the next day due to staffing issues.
Takes ages to chase invoices being corrected, 30 hours funding forms are not being sent out on time, emails are often left unanswered - the list is long. I have never had to spend so much time chasing while the previous manager was in charge.
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Review from Sara S-W (Mother of Child) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at the nursery have been absolutely fantastic. They've kept the kids safe and happy throughout a very difficult time. My son absolutely loves going to nursery, and it's been great to give him some normality.
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Review from Maria P (Mother of Child) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t ask for more caring and dedicated staff. My little one has been there for over a year and loves it!
They have dealt with covid amazingly and provided support to the little ones and the parents.
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Review from Neha P (Mother of Child) published on 15 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of the nursery has been nothing but excellent. Our son has developed so much since he started a year ago. He had an emotional start, however, he bounced back very quickly and within a couple of months, he settled in so well and looked forward to going to the nursery every morning. He
talks so much about his key workers and friends he has made.
Our friends and family have been so impressed with his progress that they would consider sending their own babies to the nursery in the future. 2020 was a testing year for all, but the nursery has been so supportive and has taken extra care to keep our children and families safe. We are very grateful to all the staff for everything they do and for giving us the peace of mind when we drop our son off every day. I would certainly recommend the nursery to anyone who is considering it as an option for their little one.
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Review from H T (Mother of Child) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son joined the nursery in November 2019 when he was 11 months old and we have been so impressed right from Day 1.
The standout feature of the nursery is the amazing staff team; the management team are excellent, in their hands the nursery is very well run, they provide great communication, are
hands-on when needed, and always have time to engage with parents about their child. The team in the Adventurers room (0-2 years) have been fantastic from the outset, it's so reassuring to leave your child in the hands of people who clearly think the world of the children and are brilliantly organised and competent in what they do. Super friendly staff, loads of fun activities, great range of equipment in the room, good food - no wonder my son was happy there!
Easy drop off with storage for buggies and then 5 mins walk to the station to commute into London also meant the location suited us perfectly.
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Review from Ricky P (Father of Child) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are very happy with Bright Horizons Woking Day Nursery and Preschool and we have found the staff and facilities to be brilliant! Our son loves his time at nursery and has developed so much whilst he has been there. We are at peace of mind whilst at work knowing that he's been taken care
of so well. Thank you to everyone at Bright Horizons Woking. You are all amazing. Keep doing what you do.
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Review from Kiran K (Father of Child) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son really enjoys his time at this nursery. All staff and caregivers in the nursery are very friendly and involved with the children. They cycle through various activities which the children very much seem to enjoy. Parents are kept up to date about the happenings in the nursery and the key person
for my child is always available to discuss any issues. The nursery is a safe environment for my child.
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Review from C R (Mother of Child) published on 19 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has been going to the nursery since she was 1 years old. They have taken very good care of her ever since. Over the years I have seen an improvement in how they teach and educate the kids. I am very impressed with the cleanliness and staff.
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Review from Christopher P (Father of Child) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Woking Nursery is expertly lead by the Management Team, who provide regular and well thought out communications to parents. The daily events, activities and overall curriculum provide a great start for the little ones along with teaching them the nursery behaviours and values. The staff are simply
great and through their enthusiasm, patience and dedication, the Nursery quickly becomes one of the most important and talked about elements of your family life.
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Review from A D (Mother of Child) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended the nursery since 2017 and has come on leaps and bounds in his time here. The team are very consistent and many of the staff who cared for him as a baby are still supporting the little ones here at the nursery now he is in Preschool. The preschool team are amazing, they show real
care and concern for my son even when he's having a difficult and challenging day. The team in the room do wonderful activities with him and he is always talking about the new things he has learnt from how ice is made, to different festivals he has learnt about. He eats amazingly here as well and often asks me to make 'Nursery dinner' instead of my own! The management team are very open and welcoming and are there for any needs I have had, even just challenging days with my children I know I can talk to them for support and advice. There is nowhere I would rather send my son. He's in amazing hands!
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Review from Sarah O (Mother of Child) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at the nursery since it opened and will soon be leaving for school. He has been really happy at the nursery and we have been happy to leave him in their care. The staff have always been very supportive and understanding towards us as a family. I have really felt a strong sense of them
working in partnership with us, as parents, to ensure our son is being well cared for and is developing as he should. Whenever there have been any concerns, they have been quick to raise them and take prompt action, working with us. Though my son still occasionally clings to my leg for a few minutes at drop-off, he soon rushes over to one of the staff members in the room and hugs them instead, and then he often says he wants to stay forever when I pick him up, so you can't ask for a better review than that for a nursery!
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Review from Joanne B (Mother of Child) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been highly impressed with this nursery. The staff have been wonderful and are genuine about their love for the children and you don't feel like it is just about money as I have experienced in other nurseries. My daughter has loved the nursery from the first week and settled in quickly. She
adores her teachers and her development has been considerable in a very short space of time. She is even learning about phonetics and has traced her name at the age of 3. What is great, is that the ethos of the school is learning through play and they let the children just be kids and have fun. My daughter has thrived in this environment. The school is always very clean and the food is to a high standard, exposing the kids to all different foods from around the world. The teachers are also compassionate and understanding to each families unique circumstances. You always get a friendly welcome entering the school.
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Review from A A (Father of Child) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our daughter had a great experience in your nursery. We as parents also enjoyed your great professional care and a friendly attitude. Our daughter was going to another nursery before but was never truly happy there as she was crying and complaining, but not here. Here she was laughing and smiling, has
found friends and was always saying she loves everyone and everything. We are very satisfied and will recommend your nursery to everyone. Thank you so much!
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Review from Simone G (Mother of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all staff and all support given to my daughter.
I can come to work in peace, knowing she will be in good hands.


The only thing I think could improve is regarding flexibility to swap going in advance (of course if there is space). As I am told that is not allowed under any

circumstances.
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Review from Anne H (Mother of Child) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursery has been a wonderful place for my daughter to grow and learn since joining at 9 months in November 2017. I find the staff incredibly caring and helpful and they care about the children. My daughter is so happy and has developed so well in every way. They complete differing activities daily
and teach the children how to be more independent whilst nurturing them. The facilities are excellent and extremely clean. The only negative is that it is extremely expensive for an out of London nursery, however, they work long hours and do provide excellent care.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Bright Horizons Woking Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Bright Horizons Woking Day Nursery and Preschool is calculated as follows: ( (302 Excellents x 5) + (54 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 359 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bright Horizons Woking Day Nursery and Preschool is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 number of registered child places is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Bex

Bex

Job Title: Nursery Manager

Bex has been working in the early years since 2004 and her commitment to the early years has led her to ascend to managerial roles over the last decade, supported by the attainment of five NVQs.


Now the Nursery Manager at Woking, she loves building outstanding relationships with her families at her nursery.


Understanding the unique personalities of each child, and appreciating her dedicated team that cares for them daily.


In her spare time, she is a mum to three wonderful children.

Bea

Bea

Job Title: Deputy Manager

Bea has worked in early years for over 13 years and is passionate about ensuring each child has the best experience possible. Having mostly worked with 2-3s, Bea has experience teaching all ages and has been in a management team for about 2 years.


Passionate about health and safety, Bea ensures the safety of the children and the team at every opportunity.


She enjoys learning new things and keeping up to date with the latest developments in her early years.


In her spare time, she loves spending time with her family, exploring new places and walking their dog.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Woking Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Woking Day Nursery and Preschool has an Enhanced Service - more info.