Fennies Horley, Albert Road

Food healthy and there is a variety of food given to children. According to my son is very yummy.

An absolute incredible nursery cannot fault them. We were forced to place our 3 year old (now 4 year old) daughter with them as our original nursery setting closed without warning. Honestly an absolute blessing in discuse. They are much more qualified and it feels like they make it thier mission to get every child thriving.

Our daughter could be described as 'intelligent beyond her years?' Which they have built on. We were however struggling at home with some behavioural issues. We relayed this to the nursery team and within the week we had an incredible amount of support. We met with the management team who are incredible, new approaches, new ideas and a referral to a specialist we didnt even know existed and she's really starting to improve.

We owe a huge amount to the staff at fennies.

Fennies Horley is such a reassuring nursery. From the minute we stepped through the door on our son's first day the staff have all been so welcoming and I really trusted the staff to look after my son. The staff are outstanding, they show real compassion, make sure we get numerous updates and observations about how our son is doing. We know he is truely being looked after.

The staff is nice & seem caring towards the children.

Our children have only been at Fennies for a few weeks so far due to their previous nursery shutting down in July but so far we've had an excellent experience. Given the sudden closure of our previous nursery, Fennies were very quick to get back to us about availability and a tour. Both kids have settled in really well and seem to enjoy going to nursery. The staff, environment and activities are all very engaging, only today they had owls in for the day, which is something they wouldn't have experienced out the previous nursery. The management have been so helping answering any queries and always very present at drop off and collection and great with their communication. All of the staff always come across as caring, friendly, polite, happy and helpful. I am now so glad our previous nursery shut down because our children are thriving and wish we'd done it sooner.

The teachers are very good as well, motivating the children, caring about them and eager to improve their skills.

Over the last few months, the new management team have really changed the nursery around. It is so lovely to see the range of activities and learning that are being scheduled. The external visitors are great. The mood changes are clear to see within the staff, and this has such a positive impact on the children. I hope this will continue as my child is set to leave in August. We have been at the nursery for 3 and a half years now, and I would recommend this nursery to anyone looking

Our granddaughter has had an exceptional first nursery experience in the baby room at Fennies Horley, with staff and a key person who has gone out of her way to make her parents, and us as Grandparents who collect most often, feel welcome and supported in her journey. We are always greeted with a smile, and our granddaughter smiles and kicks her legs in glee when she sees the warm faces of the familiar baby room team members each morning. As a working parent, my daughter always mentions how much it means to her to be able to access the live app used in the setting which tells us how long her child has slept or how much she has eaten, giving us peace of mind with regards to her child's care. We love the weekly newsletters from the nursery manager, and especially the lending library which helps us continue learning at home. The outdoor facilities are exceptional, and we look forward to watching our grandchild grow and thrive here.

Both my children have gone to this nursery. Recent new staff to the nursery have been perfect additions to their rooms. They take a real interest in your child, as an individual, promoting good behaviours and learning.

In 2024, during her time in the middle class, we faced some challenges. There were difficulties with staff understanding my daughter's exuberant personality, and we were disappointed that periodical assessments were not provided as expected. This was a bit concerning, as we value regular updates on her progress. Now that she is in preschool, I'm pleased to see that there are staff members who have taken the time to understand and support her in a way that suits her needs. I appreciate the efforts made by the team. Overall, Fennies Horley Albert Road is a good nursery with dedicated staff, and I'm happy to see improvements where needed.

This was an excellent nursery but over the course of one year it has gone downhill due to a change in management which resulted in a large number of staff leaving throughout 2024. Their Ofsted rating has also gone down, yet the fees have increased. I have noticed a decline in the care my child has received since moving from the baby room. I have had numerous meetings with management including their regional manager but have seen no improvement. This relates mostly to very basic care needs, increased accidents, and a general lack of enrichment (the children are placed in front of the TV at least twice every day - could be more). My opinion is that there is inadequate supervision from room leaders who may not have the skills to do the job, a lack of engagement from management (who mostly sit at reception so don't know what is going on in the rooms) and frankly this setting needs a higher staff to child ratio as they cannot cope with the mandated minimum.

I just hope that the issues will be looked into so they can improve and be an outstanding nursery again.

My daughter has been going since 9 months old and she is now nearly 16 months. Right from day one the kindness and friendliness have been outstanding, we have always been given helpful advice from the staff when needed. As a first-time mum, my anxiety was very high at the beginning, however, the constant app updates and photos put my mind at ease. The nursery and staff have been faultless and will highly recommend it to anyone.

We would also like to recognise other members of staff and others whom we may not have met properly but work in support of the Explorers Room.

Both of my children attended Fennies for the past 2 years, and I’ve been so happy with our experiences. The staff go above and beyond every day to make the kids feel comfortable and happy, and both of my kids have had such a strong bond with their key workers. Fennies is a clean and exciting nursery, and the kids always loved telling me what they had got up to. My son has now started school and it’s very clear to see how well Fennies prepared him for this.

Our little girl went to Fennies for almost 3 years and we could not be happier with our experience. The team at Fennies is just incredible. It is now that our little girl has been in P1 for over a month, that we realise how much Fennies taught her! As parents, it is always hard to leave your kid behind, but we were never worried because we knew the care and attention from the team was amazing. And the food they offer, wow! I could not recommend them enough.

They are honestly an outstanding nursery and we miss them all and wish them nothing but success.

Really happy with how he is settling in.

After reading about Fennies' ethos and staff background (my main focus), I couldn’t have been happier. I moved my child due to a highly disappointing and distressing incident he had at a previous nursery and wow, it was the best decision I ever made. Having it been extremely short notice, I was worried I wouldn’t have been able to enrol him until the next term, but not only did they emphasise with us, but their interest in ensuring my child receives the best care was second to none. I am so grateful to all the staff involved, to me it truly means a lot and just speaks volumes on how important our kids are to them. My child has excelled with his speech, conversation and understanding. I’m always impressed with things he says or does. He was shy in engaging with other children and although that might still be the case, he definitely has gained more confidence. He can name children’s names in his class now and will talk about them which is lovely. Thank you to everybody!

We couldn’t be happier with our experience so far at Fennies Nursery Horley. The team went above and beyond to help our son settle into nursery, we couldn’t thank them all enough. We’re kept fully up to date with what the little ones are up to during the day... no day is ever the same with such a wide variety of activities on offer to them. We’re very happy with our choice to send him here.