Bright Horizons Clapham Day Nursery and Preschool

4-14 Bromells Road, London SW4 0BG

Bright Horizons Clapham Day Nursery and Preschool opened in 2015 and is located on Bromells Road and is within a short walking distance from Clapham Common Tube Station.

The Nursery and Preschool offers individual home bases for babies, toddlers and preschool aged children and has facilities including a garden and play area.

Parents can take advantage of the Parent Hub, with parent relaxation area, hot desk and access to free wi-fi.

There are available art ICT areas throughout, including a SMART table and iPads, as well as dedicated studios for the Growing Scientists, Growing Artists and Active Athletes programmes.

The nursery offers fully inclusive fees covering all nappies, formula milk, wipes, sun cream and freshly cooked meals prepared by the on-site nursery chef.

Group: Bright Horizons Family Solutions

Person in charge: Paul Fitzpatrick-Spinks (Manager)

Local Authority / Social Services: London Borough of Lambeth Council

Number of Staff: 40

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 137

Age Range: from 0 years 3 months to 8 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Overview

The Review Score of 8.7 (maximum of 10) for Bright Horizons Clapham Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Clapham Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.523 for Bright Horizons Clapham Day Nursery and Preschool is calculated as follows: ( (78 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 132 Ratings = 4.523

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.219 Points relating to the number of positive Reviews for Bright Horizons Clapham Day Nursery and Preschool is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 27.4 positive Reviews (137 registered maximum number of service users ÷ 5). 6 Reviews ÷ 27.4 Target = 0.219

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Bright Horizons Clapham Day Nursery and Preschool has a Review Score of 8.7 (8.742)

Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Clapham Day Nursery and Preschool?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Clapham Day Nursery and Preschool

  • Mother of Child
    9
  • Father of Child
    2

After a year of my son being at the nursery, I am generally satisfied with the care and attention that he receives. My main gripe with the nursery is that the staff who look after him seem to alternate to many times, and therefore, you build minimal if any at all rapport with the main caretakers of your child. I feel that the commentary on collecting him in the evenings is also generic in nature and that the detail needed to understand his development, care and challenges that he faces as a toddler, are not tailored at all and that there is not enough focus on "what's next" in terms of pushing the child through their learning milestones. The nursery has excellent facilities, is well maintained and I have always found it to be hygienic. However, as a place of learning and development for my child, I find myself only satisfied that they are doing what I would expect is the norm for the price that we are paying and nothing more.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Clapham Day Nursery and Preschool responded to this review on 22 Jan 2018:

Thank you for taking the time to submit a review, we value your opinion. Thank you for the positive comments.

With the concerns on staff turnover, the content, the handover process on collection, I will bring these concerns to the manager's attention who will then work with your child's key worker to ensure they are resolved.

The nursery manager is also more than happy to have a parent meeting with you to ensure you are 100% happy with your nursery.

Bright Horizons Clapham Day Nursery and Preschool is a wonderful nursery with caring staff and fantastic facilities. My daughter has been attending since it first opened in June 2014. She is very happy there.
In my mind there are only two downsides, firstly there is a relatively high turnover of staff, secondly, the Preschool room has to cater to what is effectively 2-year groups, those children just turning 3 and those turning 4. To my mind, this means the older children aren't challenged as much as some of the younger ones and many parents of older children remove them from the nursery to attend a nursery school environment. I believe it would be better to have two groups - one for the 3-year-olds and one for 4 and rising 4-year-olds such that each group can be challenged more effectively and their learning can be tailored more individually to their age group.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Likely

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Average Rating:   4.6 out of 5

The team are not only fantastic with our son but always keen to help us out and make life easier. They also hold events out of normal working hours to bring parents and staff together. Couldn't recommend them highly enough.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Just wanted to say a huge thank you to the housekeeper at Clapham Village Nursery. He is fantastic with all the parents and children and is incredibly polite and professional. He keeps all the nursery rooms clean and tidy and works very hard. The housekeeper is an asset to the nursery and I hope he is praised for the fantastic job he is doing above and beyond his job role. Thank you, all the parents really appreciate your service.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

I chose this nursery based on the high quality of the facilities and friendliness of the staff, the location is also very convenient.
My daughter settled in quickly in the Rising 3s room. The staff are very warm and great with the kids. Her key worker, in particular, is very caring and I'm happy to leave my child with her.
My daughter loves the bilingual beats singing and the sand kitchen outside. She's always happy when I pick her up.
I like that I get a rundown of how much she has eaten and slept during the day.
The flexibility of this nursery is helpful and now there's a loyalty scheme with free sessions.
I'm impressed they are visiting primary schools in the area so the children are being prepared.
Overall, I'm very happy to recommend this nursery.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Our daughter has been at Clapham Village Nursery since she was 9 months old, she is now 3. This is an excellent nursery that has nurtured her to be sociable, an extrovert, fantastic development and skills. As for the facilities - they are excellent with amazing learning tools. Staff are always friendly and go all out to make the experience less stressful and always there to help. 5-star nursery.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son went to a previous nursery and he didn't enjoy it. I originally picked Clapham Village Nursery before it was open in 2014 and I'm glad I did! They look after him very well, and he has settled in great. He is more social and implements what he has learnt there at home. The staff are attentive and gives me feedback on his progress. Only negative I would say is the need for more staff in the rooms. Overall the facilities are great, lots of different activities and toys to keep the kids active. When I collect my son he's still content and shows he has had fun. I'm just happy that he is also happy there and I am glad I went back to my first choice.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

The opening hours and convenient location were the primary drivers for us to select this nursery for our child to attend when I returned to work after 12 months mat leave. Upon visiting, the facilities and space provided convinced us. All the toys look well kept and the nursery rooms are well organised with lots of activities. The staff are very caring and attentive.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

Marketa Cardon, Marketing at Bright Horizons Clapham Day Nursery and Preschool responded to this review on 05 Apr 2017:

Thank you very much for your review. Your feedback is very important in helping us to continue to provide high-quality care and education to you and your family. We noticed that you didn’t score us 100% in all areas and we would be grateful to know how we can reach it. I have asked the Nursery Manager to speak to you and to find out how we can exceed your expectations. You can also contact us by email at ukfeedback@brighthorizons.com.

My daughter has been going to this nursery for over a year. The staff and management are very friendly and easy to approach. The teaching techniques are absolutely amazing. The staff are very dedicated and hardworking. In addition, they keep parents updated as to what or how they are working on improving the child's skill etc

I strongly believe if the nursery get more staff it will add to their strength. Overall I am very happy with my daughter's progress.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

My children have been attending Clapham Village Nursery for a year now and they love being there. The staff are warm and friendly and it feels very family oriented. The staff regularly give updates on activities at the nursery, as well as sending out tips for learning and progression at home. My children have greatly increased their language, knowledge and creativity skills through a variety of songs, tactile learning, arts and crafts and learning other languages.
The outdoor facilities are great considering it is in London and the creation station, dance studio and cooking areas are great quality.
Staff are very good at communicating development and development needs of the children to the parents.
The meals cooked on site are good quality and cover an array of food choices.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My review is based upon my experience of my son joining the nursery and starting in the Younger Babies room at 12 months old. From day one, the staff were incredibly warm, welcoming and caring. The settling in process was well planned with careful consideration given to how both my son and us as his parents would feel leaving him for the first time.

At drop offs and pick ups, I feel confident and able to speak to any of the staff about my son as it is evident they are looking out for all of the children in the room. The nursery is very well equipped with everything the children need to enjoy their day and for the staff to do their job. The children's days are filled with fun activities and healthy meals. I would highly recommend this nursery based on the care my son has received in a clean, bright and healthy environment.

How likely would you be to recommend Bright Horizons Clapham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

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March 2018

March 2017

Job Vacancies

Staff Profiles

Chelsey

Chelsey Benny

Job Title: Deputy Manager

Joined: 2009

Description:

My journey with Bright Horizons started in 2009 at our Wandsworth Common Day Nursery and Preschool. I worked alongside the team to achieve an OUTSTANDING from Ofsted and during my time at Wandsworth progressed from a Nursery Nurse to Deputy Manager.

My passion lies with supporting our staff to provide the best possible care for the children we are fortunate enough to look after. I am excited about the next part of my Bright Horizons journey at Clapham Day Nursery and Preschool.

Paul

Paul Fitzpatrick-Spinks

Job Title: Senior Nursery Manager

Joined: 2010

Description:

My journey with Bright Horizons Family Solutions started in 2010 as a Deputy Manager. I was promoted to Nursery Manager at the same nursery and remained there until I moved to open our Crouch End Nursery and Preschool in 2014 which achieved an OUTSTANDING rating with Ofsted. I have been working in childcare for over 17 years when I completed by BTEC National Diploma in Early Years. I have worked in a variety of settings including private nurseries, Sure Start, as a nanny and working abroad for a holiday company.

I continued my career progression with Bright Horizons with promotions to Senior Nursery Manager, Regional Manager and Regional Director. Working in a regional role has been an incredible experience and I am excited to utilise the skills I have gained over the past few years at Bright Horizons Clapham Day Nursery and Preschool. I genuinely enjoy my job and I am so fortunate to work in a profession that is constantly evolving and changing and one that is challenging in all the right ways every day.

Peggy

Peggy Mushota

Job Title: Assistant Manager

Joined: 2011

Description:

I have worked for Bright Horizons since 2011 working at our Wandsworth Common Day Nursery and Preschool before joining the team at Clapham in January 2016. Quality childcare is my passion and I am proud to have achieved an OUTSTANDING Ofsted at my previous nursery. I have been in childcare since 1999 and I have a Level 3 in childcare and Education, I also have a level 3 in Management. I have a wide range of experience in childcare and plan to put this to the test to help Clapham Village achieve the best result.

Hasan

Hasan Ostad- Saffari

Job Title: Deputy Manager

Joined: 2015

Description:

I have worked in childcare for over 14 years and hold a degree in Early Years. I joined the Bright Horizons family in 2015 at our Active Learning West Hampstead Day Nursery and Preschool. Prior to joining Bright Horizons, I worked at an Ofsted rated Outstanding Nursery in Manchester.

I have a strong passion for coaching, role modelling and supporting the team to deliver warm, supportive care and exciting learning opportunities. Hasan has worked in childcare for 14 years and holds a degree in Early Years.