Riverside Nursery Schools, Grosvenor House

Grosvenor House, Grosvenor Road, Twickenham TW1 4AD
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9.3 71 Reviews
  • Riverside Nursery Schools, Grosvenor House, Twickenham
Grosvenor House Nursery School is conveniently located just moments from Twickenham station. The Nursery welcomes children from 3 months to school age, and they are split across two buildings, next to each other, to provide specialist facilities for every age group.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Fiona Williams (Head Educator)

Number of Childcare Staff

  • 19

Total Places for Children

  • 106

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Under 3 years Monthly Fee: Fulltime £1950 / 4 days £1686 / 3 days £1265 / 2 days £870

    Non-refundable registration fee - £100 / Refundable deposit - £500

  • Please contact us for any further information you require regarding our fees.

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & 1 week at Christmas

Riverside Nursery Schools, Grosvenor House Reviews (71)

9.3

Riverside Nursery Schools, Grosvenor House has a Review Score of 9.3 (9.323) out of 10, based on 15 reviews in the last 2 years.
Over all time Riverside Nursery Schools, Grosvenor House has 71 reviews.

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Reviewer Connection to Riverside Nursery Schools, Grosvenor House
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Total of 71, showing 21-40
Review from A Z (Father of Child) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had both our children grow up at Riverside Nursery, our son who's now off at school, and our daughter who will be moving to school this year.
Riverside have been a fantastic part of our life - their care is full of love, and we see them as an extended part of the family.
I wouldn't hesitate
to recommend them to anyone.
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Review from S B (Mother of Child) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic. Our little girl has been at Riverside Nursery for nearly a year (since 6 months old) and we hope she will stay there and move up into the pre-school. The staff are proactive, consistent, helpful and perceptive. They know our daughter so very well and she loves getting to the front
door for drop off every day. The activities she does are varied, well documented and meaningful for her development.
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Review from N O (Mother of Child) published on 27 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child started at the age of 12 months with Riverside Nursery Grosvenor House and we couldn’t have asked for a better nursery. The staff are exceptional, attentive, kind and caring. In a little more than a year, I’ve seen my child blossom through her time at nursery. I’m so grateful to each of the
team for taking such good care of the children and keeping parents well informed and up to date. The team are always happy to offer advice but also respect all requests without judgement. I would wholeheartedly recommend them to anyone in the area.
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Review from Rosanna M (Mother of Child) published on 27 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't rate this nursery highly enough. It took a very long time to settle my son (Covid baby) and the staff have showed nothing but an abundance of compassion and care from the beginning. The communication from staff to parents is excellent. My 1 year old is starting next month and I'm not anxious at
all knowing the care he will receive will be excellent!
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Review from Samuel B (Father of Child) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have recently had to relocate our son to a nursery closer to home. It was with a very heavy heart that we had to leave Riverside. Under their care, our son has grown into a wonderful, growing boy, and it is much to the dedication of the team at Grosvenor House. We would recommend Riverside as a great
place for children to thrive.
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Review from J G (Mother of Child) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Riverside Nursery School has been great. We feel confident that our daughter is happy when we drop her off and excited to see everyone! That's a great feeling. We are confident that she is getting great meals, feels loved and cared for, and is advancing her skills. She was moved up
to baby 2's and comes home very content. Both my partner and I feel comfortable knowing she is safe and happy when we are at work and that the best feeling nursery can provide.
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Review from James T (Father of Child) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has attended Riverside nursery since he was 12 months old. He’s always had a wonderful time.
The staff are friendly, welcoming and warm.
Staffing has been consistent, even through Covid. Special mentions to two members of staff for running such a friendly nursery.
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Review from J E (Mother of Child) published on 29 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 14 month old daughter loves Riverside Grosvenor House! She settled in so quickly within the first two weeks and became friendly with many staff. She looks forward to attending nursery almost every day. One morning recently, she was dragging her nursery bag and shoes towards me after I changed her
clothes, indicating “it’s time for nursery”. She is also always smiling and waving goodbye when I pick her up, and reluctant to go home sometimes, just showing that the nursery is now her second home.
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Review from Elizabeth T (Mother of Child) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter joined at five months old and loves it. The staff are brilliant, caring and keep us informed. It's made going back to work for me so much easier knowing she's very well looked after.
Reply from Ben Murray, Marketing Director at Riverside Nursery Schools, Grosvenor House
Thank you so much for your review, Elizabeth; that means so much to us. I'll pass your kind words on to the team. I'm so pleased you and your daughter are happy with the nursery. Best wishes.
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Review from Steven A (Father of Child) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverside Nursery is a fantastic nursery and we can't find a single fault! Our daughter loves going to Riverside, sometimes we feel she enjoys nursery more than home. Every day they have different activities and you can clearly see our daughter learns so much there. We couldn't be happier with Riverside.
The manager and her team are real stars and so professional, but being honest all the staff are.
Reply from Ben Murray, Marketing Director at Riverside Nursery Schools, Grosvenor House
Thank you so much for your lovely review. That means a lot to us and I’ll pass your kind words on to the team. Best wishes.
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Review from N F (Mother of Child) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous, newly furnished nursery with great facilities. The staff are approachable and very caring and friendly. I always felt relaxed leaving my children there knowing they were well looked after and have a lot of fun while developing through play and activities at the nursery.
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Review from Amanda M (Mother of Child) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't imagine loving a nursery anymore. All the staff are super kind, caring, and passionate. There is a different theme each week with a huge variety of fun daily activities which my daughter loves and learns so much from. Yes, the nursery has no outdoor space but to be honest I like the fact they
make the extra effort to take the children on long walks each day to either the riverside, high street, train station, and have picnics in the park, and play games on the green. I feel it helps make the children feel part of the community and aware of their environment. The recent refurbishment on The Holy Road site is absolutely outstanding!
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Review from D F (Father of Child) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff that put great pride into what they do.
They have been great mentors and role models for our child over the last year.
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Review from Ashley R (Mother of Child) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we are very happy with the nursery. The staff are friendly and always happy to accommodate my daughter's needs. She loves the nursery and talks about the staff when we are at home. The only downfall is there is no outside space, however, I know the staff take the children out for daily walks.
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Review from Timothy S (Father of Child) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our daughter attends two days per week and probably wishes we could send her more often! Settling in was such a breeze thanks to the kind, considerate and attentive staff who are clearly adored by all the kids in attendance. We hear great reports of the food, fun playtime, and games as well as the
interesting activities the kids get up to on trips out of the nursery. Feedback from staff has always been excellent and we always feel at ease dropping her off knowing she'll have a safe and enjoyable day.
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Review from Namita B (Mother of Child) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Grosvenor House! We tried another nursery prior to this and really didn't get on with it. Our daughter is now twenty months and has been going to Grosvenor House since she was sixteen months and she loves it there. It took her a while to settle in but the staffs' gentleness and care has helped
her to adapt and now she walks in without saying goodbye to us! The nursery is incredibly well run and all the staff are lovely and very flexible to our requests. We would not hesitate to recommend Grosvenor House to any other (nervous) parents out there!
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Review from Judy (Mother of Child) published on 28 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Manager is supportive and friendly, she listens to advice and treats the parents with respect and lots of information. With the pandemic affecting us in different ways, I love seeing more of what the children are doing through pictures and videos.
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Review from S B (Mother of Child) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son who has just turned two years old really enjoys going to nursery and I feel he is well cared for and supported.
Wouldn't hesitate to recommend.
He loves going out for his daily walks. Thank you!
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Review from Yulia K (Mother of Child) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursery with amazing caring staff! My daughter struggled a little bit to settle in (after spending a year just with me stuck at home amid lockdowns) and the nursery team went above and beyond to help her (and me!) feel comfortable. I very much appreciate daily updates and photos and I can
see how my daughter thrives in the nursery.
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Review from Anna Q (Mother of Child) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been at the nursery for nearly a year now. Since settling in, the staff have been very warm and welcoming. While it took my son some time to settle in, they were supportive, patient and encouraging. He loves going to nursery now! The level of communication with parents is very good. They
are also very accommodating of specific requests. I would 100% recommend this nursery.
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Current Review Score: 9.3 (9.323)

Overview of Review Score

The Review Score of 9.3 (9.323) out of 10 for Riverside Nursery Schools, Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.663 for Riverside Nursery Schools, Grosvenor House is calculated as follows: ( (144 Excellents x 5) + (17 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 178 Ratings = 4.663
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.66 Points relating to the number of positive Reviews for Riverside Nursery Schools, Grosvenor House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 number of registered child places is 21.2. 14 Positive Reviews ÷ 21.2 = 0.66
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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