Twizzle Tops Day Nursery Stevenage

Roaring Meg Retail Park, Great North Road, Stevenage SG1 1XN

Twizzle Tops Day Nursery is situated in the Partyman World of Play. It is a 60 place nursery offering a large open space for your children to develop and learn. There is a team of dedicated Nursery Nurses who will support children onto to their next stages, and preparing them for big school. Twizzle Tops puts the needs of the child first and plans for their day to encourage their learning through play through stimulating activities.

Staff provide daily feedback to parents and during the year hold parents evenings so that parents can work with their child's Key Person to achieve the very best for their child. The Nursery is open 7am until 7pm enabling parents to commute into London from Stevenage or work locally in the knowledge that their children are safe and secure in the care at Twizzle Tops.

Group: Twizzle Tops Day Nurseries

Person in charge: Jayde Thomas (Nursery Manager)

Local Authority / Social Services: Hertfordshire County Council

Number of Staff: 10

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 60

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1900

When Closed: Bank Holidays

Overview

The Review Score of 9.7 (maximum of 10) for Twizzle Tops Day Nursery Stevenage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Twizzle Tops Day Nursery Stevenage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.718 for Twizzle Tops Day Nursery Stevenage is calculated as follows: ( (355 Excellents x 5) + (112 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 478 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Twizzle Tops Day Nursery Stevenage is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 25 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Twizzle Tops Day Nursery Stevenage has a Review Score of 9.7 (9.718)

Average Ratings

  • Excellent
    33
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Twizzle Tops Day Nursery Stevenage?

  • Extremely LIKELY
    36
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Twizzle Tops Day Nursery Stevenage

  • Mother of Child
    35
  • Father of Child
    5

Very likely, I find the environment engaging for my children and the daily feedback I get is good for on going monitoring of my children.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Likely

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Average Rating:   4.8 out of 5

Amazing educational and nurturing environment.

Staff are always ready to put the children and their individual needs first and nothing is too much trouble for them.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

My nearly 2 year old has just started this nursery. I was recommended by my cousin who also has her two sons go here.
He has settled in so well, better than I expected as he wasn’t too good on the settling in session. But with the staff being so friendly and comforting and being so accommodating he is doing well.
Would recommend for anyone.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.3 out of 5

My son loves coming into nursery. He adores the staff and is busy every day doing artwork or cooking. His speech has really improved through all the new songs he has learnt. I can’t praise the nursery enough for everything they do.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

Good nursery .. my son has nearly been there 3 years. He's very sociable and clever boy and has made a great bond with friends and teachers. Will be sad when he moves on in September.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Likely

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Average Rating:   3.8 out of 5

The children are well taken care of and the nursery is always clean. Daily feedback is given to parents. My baby feels comfortable and happy at the nursery which is important to me. The ladies are all very friendly.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

My son is 9 months old and has been attending Twizzle Tops since he was 4 months old. The baby room is so cosy and welcoming and the staff take such good care of him. He is always happy and bringing his paintings home. Management are always friendly and approachable and deal with any requests promptly. Overall, really happy my son comes here!

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

Both of my children love going to Twizzle Tops. The staff are lovely and so caring, my 13-month-old enjoys the range of activities he does. He always comes back with lots of pieces of art he's done.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.9 out of 5

My little boys loves going to nursery. They take part in lots of different activities both educational and fun and every day when I pick him up he is exhausted from all the fun!
I am kept in constant communication from the nursery and have constant reviews with his key worker about his progress.
It makes me feel happy about returning to work knowing my little boy is well cared for and being supported in his development.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been at Twizzle Tops since she was 6months. She has been in the baby room, then in toddler and now in pre-school. She loves it and the progress she has made it’s incredible! The staff are very welcoming and they always have new activities and clubs running so the children are stimulated to learn new things. They also keep a very detailed report of every child milestones and work on reinforcing the care when needed. We are very happy with it.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.9 out of 5

My son has been going there since he was 7 months, he is now 2.5 and loves it every day. All the staff are very friendly.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

This is a lovely nursery and the staff really care about the children. It has a ‘family’ feel and my little girl always enjoys herself. The soft play is a great added extra. There are always extras as well, like discos and parties!

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

Both my boys attend this nursery. I sometimes rely on them like a second parent and they always come through. They love my boys and I know they are being looked after well when I’m at work. Management is always there when I need them. Thank you ladies, I appreciate everything you do.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.5 out of 5

Since joining Twizzle Tops my daughter has progressed really well. She loves going to nursery and enjoys her time there with the activities they do. The staff are very helpful and keep us up to date with what my daughter has been doing and her progress.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are very caring and give a personal touch to caring for your children. Management are very approachable and if you have any concerns they are prompt in responding and putting in appropriate provisions.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Likely

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Average Rating:   4.4 out of 5

I’m really happy with the care my little girl receives. Even though she only does one day a week, she has settled in really well. All the staff are friendly and welcoming.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.4 out of 5

My little boy has enjoyed learning and growing over the last 9 months at Twizzle Tops. They provide a great environment for the little ones to explore and learn life skills.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.6 out of 5

My children have been with this nursery since 2014 with my oldest having left to start school last September. Overall, we are happy with this nursery.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.5 out of 5

My son loves attending this nursery. The staff are fantastic and I am happy and comfortable to leave him in their care while I am at work. The day sheets provided to me at the end of each of his sessions are wonderful to let me know how he ate and what he enjoyed that day and help me feel like a part of his day even though I wasn't there. Two massive thumbs up for Twizzle Tops Day Nursery Stevenage.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.9 out of 5

Twizzle Tops Stevenage is one of those nurseries that relaxes you. I always know my children will get freshly cooked food every day in a safe environment and the encouragement to be who they want to be.
This nursery has the loveliest staff I have ever met, they are always around for any questions you may have and are never too busy to share information about your child.

All parents are informed when new things are happening and the weekly newsletter lets you know what’s up-and-coming too.
They go out and about on walks that teach them life skills. This includes learning about busy roads, going to the post office, buying supplies for cooking at school or a creative activity. The management team and all the staff are a credit to the nursery. I am so glad I now have my second child attending too so I can get another few years with them.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

The girls there are absolutely great! My daughter loves her set days there and often doesn't want to leave when I collect her. Due to my work commitment, some days are longer than others, but me being able to collect her anytime before 7 pm without a charge and a worry is just perfect!
My daughter's learning has really stepped up a notch too, She knows all her classmate's names and is starting to sing nursery rhymes, couldn't be happier!

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.5 out of 5

Twizzletops have worked wonders with my son since he has been attending. He looks forward to going in every morning and seeing his friends and the staff. The staff are all friendly and approachable and will help with any problems as much as they can. Their communication is excellent and they really go above and beyond for the children and parents too.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

A really nice nursery with a good atmosphere.
Friendly and professional staff.
They take care of my child's needs.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

My children absolutely love this nursery, we enjoy attending all the different events which are organised by the excellent management, both my girls love the soft play area which is provided in the centre. Management and staff are so welcoming, and I know my girls are happy and well looked after at Twizzle Tops.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.5 out of 5

I am so impressed with the care and attention my daughter receives at Twizzle Tops. The manager has just come back from maternity leave and I can honestly say that the changes that have been made are amazing! My daughter always comes home with art work she has done and is always telling me new things she has learnt at nursery. I absolutely love the facebook page and newsletter, it keeps me reassured that my daughter is having a great time at nursery. The staff are so friendly and welcoming and I know that my daughter is well cared for. I can't praise this nursery enough!

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

My son has been attending the nursery since he was 9 months old. He absolutely loves it. He is learning so much so quickly. The most recent addition of forest school is his absolute favourite. I was so pleased to hear him talking about shrubbery and birds whistling. I like that the staff at the nursery incorporate things that are happening with the children outside of the nursery setting into their learning. For example, I mentioned to the staff that my little one was having his first visit to the dentist. When I picked him up for the appointment he had been learning about what happens at the dentist. He got there and climbed into the chair and opened his mouth and was totally unfazed by the process. Thank you so much.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

Melanie Auston, Nursery Manager at Twizzle Tops Day Nursery Stevenage responded to this review on 17 Feb 2017:

Thank you so much. This is why we think Parent Partnership is so important and plays a major role in the children's development. The Parents Committee will extend this further.

My son is attending Twizzle Tops Day Nursery for a year now and I couldn't be happier, I know I couldn't find a better place for him. He developed great, he learned so much, I know he is good looked after and loved. About all the staff there, I trust them 100% to leave my son in their good hands every day with no concerns and I think that said thank you all for everything you're doing and for being so great.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

Melanie Auston, Nursery Manager at Twizzle Tops Day Nursery Stevenage responded to this review on 16 Feb 2017:

Thank you very much Georgiana, it is a great pleasure and we have loved seeing the change and growth in your lovely son.

My daughter has been going to Twizzle Tops for over a year and really enjoys it. She does different interesting and imaginative activities every day and the staff really treat her as an individual. I'm always impressed by how much they let the children's hobbies, interests and requests influence what activities the group does. She has made great friends with the staff and the other children. The soft play is a massive favourite and they also do a lot of outings to a variety of local places. As a working parent, the nursery is brilliant - they are open at really convenient times and are very flexible. They keep me up-to-date with what my daughter is doing through daily feedback, Facebook updates, parents' evenings and newsletters. They always take the time to feedback to me and answer any questions I have.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

Melanie Auston, Nursery Manager at Twizzle Tops Day Nursery Stevenage responded to this review on 07 Feb 2017:

Thank you so much Rachel it has made all the staffs day. We love seeing the development of all the children and it inspires every member of staff to see how happy the children are.
We look forward to all the adventures we have planned.

I can't praise this nursery enough with how well they care for my son. He has been attending for a year now and he has learnt so much. The staff always do fun things with the children and the facebook updates with photos is great. We love the weekly newsletter and all the events that they do. Our son is always happy and never wants to leave. Now that they are starting forest school this has been the cherry on the top for us!

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

My daughter absolutely loves coming to nursery. She talks about nursery all the time and all her favorite teachers! The staff are amazing and management are so friendly and approachable! My daughter always comes home with things she has made and I love it that the children are always going out to visit different places. I am so glad I chose this nursery as my daughter has absolutely blossomed!

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

My daughter enjoys attending Twizzle Tops and has thrived in the time that she has been there. The staff are always helpful, friendly and welcoming to parents and children. I would highly recommend Twizzle Tops to friends and family.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.6 out of 5

Twizzle Tops Nursery has many advantages
1. Opening times is from 7am to 7pm
2. All the staff are really very hard worker and know really how to take care of children
3. There are lots of activities each week so children can enjoy
4. The Manager of the nursery is very hard worker and she can deal with any situation wisely
5. Meals are offered during the day so there are no worries about children's food
6. All the staff are very friendly

I highly recommend this nursery.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.5 out of 5

We are very happy with all the staff. They were very patient and helped our son to settle in the nursery. He always tells us about the different activities that he does with his teachers. There is also a good communication between the nursery, teachers and parents.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.1 out of 5

Nursery staff are really helpful and friendly and so good with all the children. My child has come on leaps and bounds since attending Twizzletops.
So pleased we sent our child here on recommendation and will be sorry when the time comes for my child to leave.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

Fantastic place for my child to stay, play, learn and build her social life. Excellent staff, always ready to answer my questions. Couldn't be happier any where else. My child feels comfortable when she is in your care. Thank you.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.4 out of 5

The nursery I have chosen is the best thing and choice I've made! Everything is perfect, my child is enjoying every second in that nursery and can't wait to go again. So happy that I made that choice and looking forward to every next day that my child is going to spend there! Thank you for everything that you are doing for my child and everything that you will do from the bottom of my heart!

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

I love the nursery and my son is very happy there. My only issue is with late fees which are ridiculously excessive (£25 + £5 per day) I didn't mark the nursery down on this as it's a central company issue, not Twizzle Tops Stevenage.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.8 out of 5

My little girl has been attending since 9 months old and is now 2. I'm happy with the nursery and she seems to be happy there.
The staff work extremely hard and communication with the nursery has been good. Very accommodating if I need extra sessions etc.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Likely

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Average Rating:   4.1 out of 5

Twizzle Tops Nursery Stevenage have been a fantastic support to my daughter. She currently learns signing language to communicate fully with her dad and some of his friends. The staff in the baby room have taken it upon themselves to learn some of the signs she uses and encourage her in this skill. I couldn't have asked for a more supportive and pro-active team to be looking after my girl.

Thank you Twizzle Tops :-)

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   4.9 out of 5

All the staff at the nursery setting are amazing and helpful. My son loves his morning sessions and on days when he is a little reluctant to leave me there is always a friendly member of staff to take him and get him laughing and smiling instantly. My son talks fondly of each member of staff and I know when I drop him off he gets the best care and has the best day.

How likely would you be to recommend Twizzle Tops Day Nursery Stevenage? Extremely Likely

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Average Rating:   5 out of 5

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Job Vacancies

Staff Profiles

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Jayde Thomas

Job Title: Nursery Manager

Joined: 2015

Description:

I have been caring and educating children for 12 years. I have a level 5 Leadership in Childcare, Level 3 Diploma in Childcare & Education and NVQ level 3 in Management. I am enthusiastic and passionate about supporting the team to develop our children in reaching their full potential. I continuously implement training so that the staff provide outstanding activities and can provide expert learning opportunities for all our children. I will always go that extra mile to ensure that we have a loving, safe and stimulating environment for all our children.

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Rosie Wraight

Job Title: Deputy Manager

Joined: 2017

Description:

I have worked in childcare for 15 plus years, within a variety of settings where I have developed my knowledge and experience. I am dedicated to my position and believe in providing the best start to each child's education. I believe in providing a safe secure and stimulating environment for all children. I believe in building good relationships with staff, children and parents to make sure that each child and family is provided the best start to their child's early education.