Monkey Puzzle Day Nursery Bexleyheath

304 Broadway, Bexleyheath DA6 8AH
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10 186 Reviews
  • Monkey Puzzle Day Nursery Bexleyheath, Bexleyheath
Monkey Puzzle Bexleyheath provides a home-from-home environment that is ideal for children to play, learn and develop. A skilled team of carers continually monitor and evaluate their standards of care, making sure that children progress well towards the challenges of full-time education.

This modern and open plan building has excellent indoor and outdoor play spaces, while parents have convenient parking. A key worker forms a lasting relationship with each child and feeds back to parents regarding progress.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Dalton Smither (Operations Manager)

Number of Childcare Staff

  • 35

Total Places for Children

  • 140

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • We are open Monday to Friday
    We offer full day sessions from 7.30 am to 6.30 pm
    Morning sessions from 7.30 am to 1.00 pm
    Afternoon sessions 1.00 pm to 6.30 pm
    Branded nappies, wipes and creams all included in the price


    We accept all major childcare vouchers, including Sodexho, Computershare & Edenred


    We are also eligible to receive government funding so children can have 15 hours FREE education and care per week, starting the term after their third birthday


    Please see our website for fee information

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & 1 week at Christmas

Monkey Puzzle Day Nursery Bexleyheath Reviews (186)

10

Monkey Puzzle Day Nursery Bexleyheath has a Review Score of 10 (10.000) out of 10, based on 42 reviews in the last 2 years.
Over all time Monkey Puzzle Day Nursery Bexleyheath has 186 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Monkey Puzzle Day Nursery Bexleyheath
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Review from D H (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt very welcomed by the staff when first meeting them, my child seems to really enjoy it and I am happy with her settling in with the nursery and other children. I think the environment is great and suitable for parents who want to enrol their children into safe and welcoming environments. The facilities
are good and clean, I am confident that my child is well looked after.
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Review from Sonia B (Mother of Child) published on 5 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Monkey Puzzle has been amazing for my daughter. She has progressed and learnt so much. All the staff are very kind and helpful.
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Review from Sam R (Mother of Child) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at this nursery for just over 6 months, he was only 6 months when he started, I was very worried about how he would cope at such a young age but I cannot fault the staff at all, they went above and beyond to make sure both I and my son were happy and he settled so quickly. I love the
app they have, I get pictures and videos of him daily so I can see he is happy and cared for while I’m at work. The girls were so helpful during his weaning, they were so informative about the food that would be served each day so I could manage exactly what he ate and decide whether it would be puréed or not, even though he was in their care I was completely in control during the weaning stage and that was so important to me.
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Review from Demi A (Mother of Child) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My child is doing really well. Really enjoys nursery. The girls always upload nice pictures on the app.
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Review from Ravi M (Father of Child) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been interacting with Monkey Puzzle Day Nursery Bexleyheath for over five years now, both our kids have been here and we just love it! The staff have so much energy and always wear a smile even at the end of the day! Year on year, we can see so many improvements being made with lots of fun/play
areas/new activities.
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Review from Cat B (Mother of Child) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with everybody and super impressed with how my child has learned new words, counting and tells us what he has been up to and who he has played with! Lots of care and support - toilet training, little accidents etc., always told straight away.
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Review from Simone F (Mother of Child) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my son has joined mini preschool, he has grown in confidence. The support he receives from the girls in the room is great. I can't thank them enough.
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Review from Laura S (Mother of Child) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Monkey Puzzle Day Nursery Bexleyheath has been amazing with my son. My son had extreme separation anxiety with me before he started here due to being a 'lockdown baby'. Since being at Monkey Puzzle, he now lifts his arms out to go to the staff and feels comfortable being left with them. I feel safe
to leave my son at the nursery and he has also developed a lot since starting here. He always talks about how much fun he has had! I would 100% recommend.
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Review from R A (Father of Child) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, very caring, my daughter has come a long way. Very happy with the service.
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Review from T S (Father of Child) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my son and daughter have been at the nursery nearly over a year. My son was in preschool and we can see the development when he went to reception year at school. My daughter has been here for over a year since she was 9 months old. She is now very independent and growing with confidence. We highly
recommend this nursery. All staff are well trained and my kids love them.
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Review from M B (Grandmother of Child) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandson loves the nursery. The staff are always amazing. The nursery looks like a fun place with creative things for the kids to do.
The management team are very supportive and kind. I would not hesitate to recommend the place.
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Review from H R (Grandfather of Child) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery.
My grandson absolutely loves it at Monkey Puzzle Day Nursery.
Staff seem kind and happy. The nursery looks beautiful and my grandson loves playing in the garden.
Can't fault them in any way.
Thank you Monkey Puzzle.
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Review from M S (Father of Child) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery is brilliant on all counts. My baby loves it and the food is amazing. All the staff are incredibly caring and lovely and the resources and building make the place look amazing!
Best nursery by far and I fully recommend.
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Review from S C (Father of Child) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent place for my daughter. She loves it here. She has settled in well and made friends. The staff are welcoming and happy. I am proud of her development here. She loves the food, and I feel confident that she is well taken care of.
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Review from S H (Mother of Child) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little girl recently started here and I'm so pleased we chose this nursery. She loves the outdoor space and is always excited to go in, in the mornings. I like that I'm kept updated and all the staff are very friendly to talk to and are very helpful.
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Review from T C (Mother of Child) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the nursery. My daughter absolutely loves it there and we are happy with how much she learns each day. She gets so many opportunities to do fun activities and loves getting messy. The staff are calm and compassionate and really take care of her. We are very happy with our choice
to put her in this nursery.
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Review from Liam J (Father of Child) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started a few weeks ago and I'm so glad we chose this nursery. He really loves the sensory room and soft play in the baby room. The girls in his room have been great with helping him to settle. His mum told them he likes to look at photos and that at home we take him to look at the fridge where
have lots photos for when he is upset. When I collected him that day they showed me a photo board they had made for him and we have been able to add some family photos. I like that the baby room has a separate phone line so you can ring them directly, his mum rings a few times a day. The staff in the big room that you walk through to get to the baby room are always very happy and friendly, they always say hello and goodbye to my son. I like that the managers are in the rooms doing things with the children a lot and are easy to find if you need to talk to them.
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Review from K D (Mother of Child) published on 8 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My son started at 10 months old and was there for two months due to the terrible treatment he suffered there.
At 10 months he was given honey, any parent knows babies are not allowed honey until 1 years old. Monkey puzzle had honey on their menu since they've been in operation and only took it off
when I flagged it - this is disgraceful and dangerous!
He was also given birthday cake for a snack which another child had brought from home without my permission.
In the 2 months that he was there, he had several scratches on his face which the staff could not explain and even tried to blame me for it. On one occasion I had brought him in and they had taken his picture for his profile in the morning without any scratch on his face but by the time I picked him up he had a scratch close to his eyes yet they tried to say he was dropped off like that.
On 2 separate occasions, staff would leave my son to cry and not settle him. Staff are not well trained.
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Review from Bharat D (Father of Child) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Team/staff are always helpful and caring.
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Review from Janita R (Mother of Child) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing! Everyone in the baby room has been unbelievable.
Would definitely recommend this nursery.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Monkey Puzzle Day Nursery Bexleyheath is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Monkey Puzzle Day Nursery Bexleyheath is calculated as follows: ( (503 Excellents x 5) ) ÷ 503 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Monkey Puzzle Day Nursery Bexleyheath is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 140 number of registered child places is 28, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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