Bright Horizons Richmond Day Nursery and Preschool

359 Lower Richmond Road, Richmond TW9 4NZ
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9.6 65 Reviews
  • Bright Horizons Richmond Day Nursery and Preschool, Richmond
Bright Horizons Richmond Day Nursery and Preschool provides high-quality care and education for children aged 3 months to 5 years.

This purpose-built nursery offers four well-resourced rooms and a large outdoor area, including a 'Cooking Room', a 'Literacy Lounge' and 'Discovery Room' for children to play, learn and discover the world around them.

The Forest School allows the children to extend their learning into the outdoors where they can expand their imaginations, gain confidence and learn new skills. They especially enjoy getting creative in the mud kitchen.

Their unique Healthy Hearts and Minds activities provide inspirational and engaging learning experiences using the innovative and well established Boogie Mites and myHappymind programmes.

An enriching Ready for School programme gives every child the opportunity to gain knowledge and confidence to thrive in school and beyond.

In addition, your child will also love the nursery's extra-curricular Spanish lessons.

The setting is located close to Richmond town centre with good transport links into central London.

The fees include meals and snacks, branded nappies, nappy cream, bottles and formula baby milk as appropriate.

The nursery was rated 'Good' by Ofsted in January 2018.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Lauren (Nursery Manager)

Number of Childcare Staff

  • 30

Total Places for Children

  • 71

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays

Bright Horizons Richmond Day Nursery and Preschool Reviews (65)

9.6

Bright Horizons Richmond Day Nursery and Preschool has a Review Score of 9.6 (9.639) out of 10, based on 11 reviews in the last 2 years.
Over all time Bright Horizons Richmond Day Nursery and Preschool has 65 reviews.

Overall Experience
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Reviewer Connection to Bright Horizons Richmond Day Nursery and Preschool
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Review from Harriet G (Mother of Child) published on 7 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a wonderful experience at Bright Horizons, Richmond and are shortly about to send our second son there. The management are fantastic, very helpful and caring and the staff are lovely. Our children are well looked after and so are we. Very happy.
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Review from Graham S (Father of Child) published on 29 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our son really enjoyed attending Bright Horizons Nursery and made lots of adult and children friends. The facilities at the new location were excellent, especially the outside space. There were a few changes in management during our stay with definite improvements over time. We have found though, that
since moving to a new nursery that our son's academic education has accelerated, so perhaps this could be improved at Bright Horizons.
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Review from Kate L (Mother of Child) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have two children going to Bright Horizons in Richmond. They both love it and always walk in with a smile. The nursery manager is brilliant and so are the management and room staff. They take feedback on board and are always helpful. Thanks for all the hard work!
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Review from Jo R (Mother of Child) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great management team and staff. My son and daughter both attend the nursery and are really happy there. The staff are really caring and provide excellent care. Communication is good and having the Bright Horizons app is great for updates daily.
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Review from Francesca W (Mother of Child) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Day Nursery has been fantastic for my child. They are so caring and attentive to his needs. They have catered well for his allergies at all meal times and snack times. The app provides us with great updates on what our child has been up to and all the fun and educational activities he has been
doing.
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Review from Eleonore M (Mother of Child) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff that goes above and beyond, great communication with the parents, lovely garden and rooms and tasty food. Our daughter loves it: she has made many friends, has lots of fun and has learnt so much!
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Review from Swati M (Mother of Child) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter had a graduation party with her friends and teachers in June. The party was very well organised and was entertaining. The kids looked very happy and quite indulged in the whole event. We loved the experience and my daughter still talks about it. Thanks to all the staff members for making
such a great effort in making this journey so pleasant for all of us.
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Review from Dean M (Father of Child) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been going to Richmond Day Nursery for 8 months, he started nursery very young at 4 months old.
The nursery has supported us as working parents and made it easy for us to leave him to go back to work!
All the staff in the nursery know our son - not only the staff who work closely with
him in the baby room which makes it a really friendly atmosphere as soon as you walk into the building.
We as parents could not be happier when we see how excited our son gets when he arrives at nursery.
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Review from Lauren (Mother of Child) published on 17 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our son attended this nursery for 3 years from being 18 months old. We could not rate the staff and management enough for the hard work and dedication that they give to the children and also us families. The nursery has had a few management changes and staff changes but the team always work hard to
ensure that this does not affect the children. The learning opportunities for the children especially in preschool are great and our son was very ready for school when he left in September 2019. He was always a very shy boy and lacked confidence but the team worked really well to help him improve this and he left a different child. We will always be thankful to the team for the journey they gave us.
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Review from Jackie (Mother of Child) published on 7 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Considering that finding childcare options can be a really daunting prospect, with the right environment for your child, that is also convenient for your everyday schedule, is a near impossible task. Over the last three years, we have been happy with the way that the team at Bright Horizons in Richmond
continually work to meet this challenge.


For us, it is important to know that our little one has a warm and caring environment with the stimulation and personal touch that helps to meet his needs as he grows. It is natural that things are not always straightforward and when our little one has met with difficult situations, we have found that the team are ready to listen, adapt and work with us to make the changes needed, and this is really appreciated and valued by us as an integral part of the care they provide. It is a friendly, family environment, and one that works for us.

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Review from Laura M (Mother of Child) published on 20 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has been at the nursery for just over a year. He loves going and I have always been very happy with the care he receives from the staff in his room. He has made lots of progress and seems to really enjoy the food and the outside area. He also particularly enjoys the music sessions.
We always
get a detailed handover at the end of the day which is really useful and this is now recorded on a sheet of paper (initially it was just verbal which made it difficult to remember) - I think a record book would be more practical as the paper often gets mislaid and can be incomplete. I also don’t feel I know what activities he does every day as this is not always shared.
I feel the wider aspects of the nursery are less effective - parents sessions have been cancelled, the children’s visit from the tropical zoo was postponed (but never rescheduled) and there have never been any external visits/visitors for my son’s room. Key workers seem to change regularly and I haven’t known who it is.
Reply from katherine o'brien at Bright Horizons Richmond Day Nursery and Preschool
Hi Laura,

Thank you for taking the time to submit a review and thank you for your positive comments.

I have taken your concerns back to the Nursery Manager who will look into this further and…read more
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Review from Audra A (Mother of Child) published on 12 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are so loving and caring with the children. They make a real effect every time a child wants to do something or play with certain toys.
I really hope that the staff stays the same as they bring so much joy to my boy when he is at nursery. Big thank you to the whole team.
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Review from P C (Mother of Child) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care my children have received in this nursery. I feel the staff care about the children and know each child well. I would recommend the nursery.
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Review from Jessica S (Mother of Child) published on 17 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my sons attend Richmond Day Nursery - I have a 13 month old and a 4 year old. They are and have always been, extremely happy here. Although there have been some changes in management and staff over the last year or so, there is a strong, new leadership and I am confident that the nursery will go
from strength to strength. The staff are fantastic. They really care about children and do their best to provide rich and stimulating learning experiences. The employment of early years experts has meant a real focus on learning in pre school especially which has inspired my son to continue his learning outside of nursery. There is a real sense of family. I would easily recommend this nursery to prospective parents.
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Review from Lydia K (Mother of Child) published on 10 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have two sons at the nursery, one in the 2-3 room and one in the baby room. The nursery has undergone a few challenges in the past 6 months with a lot of staff leaving but I feel they are really on the up now with some excellent old and new members of staff. Now there is a new manager in place, I
look forward to seeing more activities for key events and am excited to see the build-up to Christmas.


Since the new room leader joined in the 2-3 room, I have seen a significant improvement in my son's confidence, understanding and communication. He has a fantastic time at the nursery and is well fed and cared for.


The baby room is excellent, some lovely members of staff and a nice, small number of babies.


Having recently returned to work after my second maternity leave, I feel happy and confident that my children are well looked after, eat better meals than they do at home and have so much fun each day. Thank you, to the caring and hardworking staff.

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Review from Ally (Mother of Child) published on 3 August 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
Late in 2013 my son started at this nursery. It was a good spot back then and he enjoyed several years of three days a week there.


Over the past 6 to 8 months it has rapidly deteriorated. Sadly there is no proper manager and hasn't been since early 2017. Maintenance of the building is poor. Things

are dirty. Walls are a mess. The garden being downstairs is a nuisance and means the kids have to have a "time slot" to go outside. It's on the 316 main road and is polluted.


I will not be sending my second child to the nursery. Since the owners have taken this over it's just another "giant" of the nursery chain, driven by the US chain with policies and procedures put in above the care of children.


Staff were nice and tried to care but policies got in the way.

Reply from Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Richmond Day Nursery and Preschool
Thank you for your feedback. I am very sorry to see you feel this way about the nursery. I have fed all this information back to the Nursery Manager who will ensure it is looked into. Please do go in…read more
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Review from Kirsty T (Mother of Child) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since starting nursery my child has become much happier, settled and excited to start his day. All the staff make his day very special. Always coming home with new artwork and exciting stories about his day. As a parent, it's an incredible feeling to see your son smile every time you pick him up from
the nursery. Lots of love for the whole team.
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Review from Ruby C (Mother of Child) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursery is well run, friendly and engaging.
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Review from Anne A (Mother of Child) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursery promises a wonderful, friendly and family atmosphere. All the staff are really warm and welcoming, they understand all the children's individual needs and I would describe the level of care as exemplary, they are only too happy to go above and beyond to ensure all the children and families
are happy and settled. Our daughter is the second child to attend the nursery and settled in very quickly. i have never been worried to leave her and she loves her time here.
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Review from Amy (Mother of Child) published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff- they are all really attentive and genuinely care about all of the children, not just the ones they are directly responsible for. I have no complaints and always feel the staff are looking out for the parents best interests. The manager has really embraced his new role and I have noticed
his passion and enthusiasm really shine through and make lots of improvements at the nursing area and the kitchen looks a bit haggard, could make improvements to the garden. Please clean up the buggy shed and add hooks to wall.
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Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Bright Horizons Richmond Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Bright Horizons Richmond Day Nursery and Preschool is calculated as follows: ( (115 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Bright Horizons Richmond Day Nursery and Preschool is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 number of registered child places is 14.2. 11 Positive Reviews ÷ 14.2 = 0.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Lauren

Lauren

Job Title: Nursery Manager

I hold a Level 3 Qualification in Childcare and Education and I have worked with Bright Horizons for 3 years. I have a great passion for ensuring that all children within our care are provided with a safe, caring and fun learning environment. I really enjoy working alongside our manager to provide staff with learning opportunities and supporting them to be strong and enthusiastic when delivering care and activities to children. As part of my role, I like to ensure that all staff are happy because happy staff results in happy children. As a parent myself I understand how important it is to ensure that your children are happy and safe whilst in their daycare environment. It is important for us at Richmond Nursery that you have confidence and reassurance knowing that your children are receiving the care and education they deserve to help them grow.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Richmond Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Richmond Day Nursery and Preschool has an Enhanced Service - more info.