Bright Horizons Richmond Day Nursery and Preschool

359 Lower Richmond Road, Richmond TW9 4NZ

Bright Horizons Richmond Day Nursery and Preschool, Richmond, London
Bright Horizons Richmond Day Nursery and Preschool, Richmond, London
Bright Horizons Richmond Day Nursery and Preschool, Richmond, London

Bright Horizons Richmond Day Nursery and Preschool is located close to Richmond town centre with good transport links into central London.

This purpose-built nursery offers four well-resourced rooms and a large outdoor area, including a 'Cooking Room', a 'Literacy Lounge' and 'Discovery Room' for children to play, learn and discover the world around them.

The Forest School allows the children to extend their learning into the outdoors where they can expand their imaginations, gain confidence and learn new skills. They especially enjoy getting creative in the mud kitchen.

The nursery offers a wide variety of extracurricular activities which include: Spanish lessons, music and dance and a sports school. Children are well-prepared for the transition to school with the unique Ready for School Programmes which includes: Growing Readers, Writers and Mathematicians.

The fees include meals and snacks, branded nappies, nappy cream, bottles and formula baby milk as appropriate.

Group: Bright Horizons Family Solutions

Person in charge: Rachael Rees (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council

Number of Staff: 30

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 71

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Directions:

Located on Lower Richmond Road, ideally situated for North Sheen train station.

Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Bright Horizons Richmond Day Nursery and Preschool has a Review Score of 8 (8.029)

The Review Score of 8 (maximum of 10) for Bright Horizons Richmond Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Richmond Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.638 for Bright Horizons Richmond Day Nursery and Preschool is calculated as follows: ( (272 Excellents x 5) + (93 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 384 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.391 Points relating to the number of positive Reviews for Bright Horizons Richmond Day Nursery and Preschool is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14.2 Target = 0.141

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    25
  • Good
    6
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Richmond Day Nursery and Preschool?

  • Extremely LIKELY
    27
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Richmond Day Nursery and Preschool

  • Mother of Child
    27
  • Father of Child
    2
  • Grandmother of Child
    2
  • Aunt of Child
    1

Both my sons attend Richmond Day Nursery - I have a 13 month old and a 4 year old. They are and have always been, extremely happy here. Although there have been some changes in management and staff over the last year or so, there is a strong, new leadership and I am confident that the nursery will go from strength to strength. The staff are fantastic. They really care about children and do their best to provide rich and stimulating learning experiences. The employment of early years experts has meant a real focus on learning in pre school especially which has inspired my son to continue his learning outside of nursery. There is a real sense of family. I would easily recommend this nursery to prospective parents.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

I have two sons at the nursery, one in the 2-3 room and one in the baby room. The nursery has undergone a few challenges in the past 6 months with a lot of staff leaving but I feel they are really on the up now with some excellent old and new members of staff. Now there is a new manager in place, I look forward to seeing more activities for key events and am excited to see the build-up to Christmas.

Since the new room leader joined in the 2-3 room, I have seen a significant improvement in my son's confidence, understanding and communication. He has a fantastic time at the nursery and is well fed and cared for.

The baby room is excellent, some lovely members of staff and a nice, small number of babies.

Having recently returned to work after my second maternity leave, I feel happy and confident that my children are well looked after, eat better meals than they do at home and have so much fun each day. Thank you, to the caring and hardworking staff.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Late in 2013 my son started at this nursery. It was a good spot back then and he enjoyed several years of three days a week there.

Over the past 6 to 8 months it has rapidly deteriorated. Sadly there is no proper manager and hasn't been since early 2017. Maintenance of the building is poor. Things are dirty. Walls are a mess. The garden being downstairs is a nuisance and means the kids have to have a "time slot" to go outside. It's on the 316 main road and is polluted.

I will not be sending my second child to the nursery. Since the owners have taken this over it's just another "giant" of the nursery chain, driven by the US chain with policies and procedures put in above the care of children.

Staff were nice and tried to care but policies got in the way.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities / Outside Space: Poor

Learning: Satisfactory

Resources / Equipment / ICT: Poor

Care: Satisfactory

Activities: Poor

Staff: Satisfactory

Food / Nutrition: Satisfactory

Management: Poor

Cleanliness: Poor

Safeguarding: Satisfactory

Value for Money: Very Poor

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 03 Aug 2017:

Thank you for your feedback. I am very sorry to see you feel this way about the nursery. I have fed all this information back to the Nursery Manager who will ensure it is looked into. Please do go in and speak to the Manager regarding your concerns.

Since starting nursery my child has become much happier, settled and excited to start his day. All the staff make his day very special. Always coming home with new artwork and exciting stories about his day. As a parent, it's an incredible feeling to see your son smile every time you pick him up from the nursery. Lots of love for the whole team.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Great staff- they are all really attentive and genuinely care about all of the children, not just the ones they are directly responsible for. I have no complaints and always feel the staff are looking out for the parents best interests. The manager has really embraced his new role and I have noticed his passion and enthusiasm really shine through and make lots of improvements at the nursing area and the kitchen looks a bit haggard, could make improvements to the garden. Please clean up the buggy shed and add hooks to wall.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Satisfactory

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Wonderful and caring staff accommodating all our needs. My son loves going to nursery. When he was sick and couldn't go, he was very unhappy. The nurses are really lovely and when picking my son up, I can be sure that he has been well looked after.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Our daughter joined the nursery at 11 months and the standard of care has been excellent. The staff are all engaged and clearly really enjoy working with the children. The variety of activities organised for the children over the course of a week is great, focusing on fun activities, relationships and development. Plenty of time is also set aside for outside and other physical 'play'. Engagement with the parents has been excellent - both from the nursery management and from key workers themselves. I feel as though I am kept up-to-date with my daughter's day-to-day activities as well as progress against her key stage milestones. I was particularly keen that my daughter was given a healthy and varied diet, and the on-site chef works hard to provide a wide selection of meals on a changing menu. Any specific requests have also been accommodated easily.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I cannot recommend this nursery enough. Not only is my child delighted everyday to go but the team are so kind and welcoming it feels like a family. The management are professional yet kind, the staff are kind and hard working. All the children seem very happy. The nursery is really clean, the facilities are great and they have lots of wide activities to stimulate the children. After having experience nurseries and child minders at other times I am delighted my son is here. 10 out of 10!

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The nursery promises a wonderful, friendly and family atmosphere. All the staff are really warm and welcoming, they understand all the children's individual needs and I would describe the level of care as exemplary, they are only too happy to go above and beyond to ensure all the children and families are happy and settled. Our daughter is the second child to attend the nursery and settled in very quickly. i have never been worried to leave her and she loves her time here.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The nursery is well run, friendly and engaging.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Satisfactory

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Satisfactory

Safeguarding: Excellent

Value for Money: Satisfactory

The staff are very caring towards your child. The menu offered is varied and nutritious. Staff follow schedules for babies when made clear, my daughter loves coming into nursery.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

I am very happy with how my niece is looked after at Richmond Day Nursery. She is very happy here and the staff are great. The nursery has great resources for the children, they are always happy when i pick her up. I would massively recommend this nursery to parents in Richmond.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My children learn a lot from nursery. Staff are caring and willing to help all children in need and help them build their own confidence. My child has changed a lot in a good way since he came here. Lovely staff and feeling good to come in, this is important as young children need that when they are far away from parents. Keep going you guys are doing a good job.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

The nursery is run superbly, the staff know my granddaughter very well and she loves it at the nursery. The key workers are brilliant and were very hard with great activities and good planning. The nursery is very clean and the management are always there for anything. I am so happy my son picked this nursery.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Great atmosphere, friendly, approachable staff, happy child, great location, flexible accommodating nursery.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been attending Bright Horizons Richmond since he was 1 year old. They helped me a lot with his development both physical and intellectual, he was a late walker and they helped him a lot until he started to walk. He likes going to the nursery and loves everyone there. The staff are all professionals and friendly, my son is happy and learning and i couldn't ask for more.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My granddaughter has developed amazingly since she has joined the nursery. She is so happy as always and has learnt so much from the staff. A credit to the nursery. The nursery is very clean and tidy all the times and they do great activities all the time. She loves it!!!!

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Nice, friendly, small nursery near our house. Staff are super - made us all feel welcome from day 1. My son (one year old) loves it! Especially outdoors. Priced reasonably for a London nursery, especially given nappies and food included. Note the food is varied, homemade and delicious. Very minor issues managed well immediately and did not recur. Mostly local families, so friendships easy to maintain.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

Marketa Cardon, Bright Horizons Team at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 26 Feb 2016:

We really value your feedback. Thank you

Both my children attend this nursery. The staff are very caring and my children enjoy their time at nursery. There are lots of activities going on and they particularly enjoy messy play. The garden has great water play and a huge sand pit as well as plenty of trikes and a mud kitchen.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

When searching for a nursery for my eldest son I visited 8 nurseries, including Kidsunlimited in Richmond. Within minutes I knew this was the place for my son and I have not been proved wrong. He is a sensitive little guy and he was been looked after so well all the way from joining at 11 months and is still there at almost 3. The staff are incredibly caring and really do their best to provide the best care needed for your individual child - from providing as much settling as required when joining or transitioning rooms all the way through to encouraging independence and confidence with potty training. When my second son was born I had no hesitation signing him up and the settling process for him was fantastic just because I knew what good hands he would be in.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

marketa, mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 15 Sep 2015:

Thank you for your supportive feedback.

I'm really happy with the care my son receives at the nursery. The staff are really caring and seem to love my little boy as much as I do! I feel really comfortable leaving him in their capable hands. He has learned and developed so much since going to the nursery for the past year and he always has a big smile on his face when I arrive to pick him up (and sometimes doesn't want to go home!) I would highly recommend the nursery to anyone.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Julie-Anne Hayward, Website Administrator at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 07 Sep 2015:

Thank you so much for your positive feedback. We are delighted to hear that you are happy with the level of care our nursery provides.

I've got both my girls at KU Richmond; the first started when she was 11 months old and is now nearly 3. The second started at 10 months.

Both children LOVE the nursery, they love the staff and the warm friendly environment. It feels safe, imaginative, loving and adventurous - everything you want from a nursery. I cannot recommend it highly enough.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Julie-Anne Hayward, Website Administrator at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 02 Sep 2015:

Thank you very much for your warm words about our nursery. We really value your positive feedback.

My daughter has been at the nursery for a year now and she LOVES it. The staff take such good care of the children and build a lovely relationship with them. I have always found the staff to be very friendly and caring and organise lots of fun activities. The garden and the discovery room are a great asset to keep the children entertained too. The food is another plus point with a varied and balanced menu. The staff keep a detailed log book on the child's personal, social and emotional development and cross match this with their key stages of learning. We feel that our daughter has really benefited from her time at the nursery, and as working parents it is such a relief to know she is being so well looked after.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Marketa, Mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 01 Sep 2015:

Thank you for your generous feedback, we are delighted to hear that you are happy with the level of care we provide.

Wonderfully attentive and friendly staff who give the impression that they care about your child as much as you do. My daughter was nine months old when she started at Kids Unlimited Richmond and she settled incredibly quickly due to the strong bonds she made with the staff and the lengths they went to to make her feel safe and secure. The facilities are excellent as there are lots of rooms to explore as well as plenty to do and look at. I love it when I pick my daughter up and there is sand on her shoes and she is covered in paint because it means she has had a fantastic day of messy activities I wouldn't do with her at home.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Marketa, Mrkg Coordinator at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 01 Sep 2015:

Thank you. As a valued customer, what you think is important to us.

My son has been going to Kids Unlimited for a year (he started when he was one) and it has been such a wonderful experience for us all. I was so nervous when I returned to work after maternity leave and felt very lucky to have such attentive and caring people looking after him. He really gets so much out of nursery now and it's great to see how much he has developed and how much he loves his little friends and carers. I'm currently on maternity leave again and I have no anxieties about sending my daughter there when I return to work.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Marketa, Mrkg Coordinator at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 01 Sep 2015:

Thank you for your positive words, we really value your feedback.

My daughter has been there since she was 6 months, she's now nearly 2 and she has learnt so much there. She loves the teachers and all her little friends. They have a variety of activities, from singing, dancing, baking, messy play and trips to the supermarket, pet shop and play ground.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Marketa, mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 28 Aug 2015:

Thank you for your lovely feedback.

My little one hops of joyful when I let her know that the next day she will go to the nursery. When we go to pick her up, she does not want to leave. And I don't think there is a better sign that indicates how much she enjoys this place. The staff is really friendly and helpful. They listen all your requirements and really care about the kids.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Satisfactory

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Marketa, mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 28 Aug 2015:

Thank you very much for your positive feedback. We pride ourselves in offering a high standard of care.

My daughter loves going to this nursery. The staff are amazing with the kids and really care for them. The food is great too. She often eats 'double portions'. The facilities are very spacious with a separate activity room when the weather is not so great. I would highly recommend to anyone.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Marketa, markg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 28 Aug 2015:

Thank you very much for your warm words about our nursery. We really value your positive feedback.

Excellent place, friendly, happy, safe. Lovely staff with low staff turnover and a good learning experience. A garden with water features and sand pit and days out to the woods allows the kids to not feel stuck indoors. My son has been there for 2 years with no problems and made lots of friends.
Keep up the good work.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Marketa, mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 28 Aug 2015:

Thank you for your warm words and positive feedback. We appreciate you taking the time to share your experience and compliment on our nursery.

Really lovely environment for children. Amazing facilities such as the outside area and the large play room

The staff are just fantastic really attentive of the children and I just feel a great peace of mind that my child is being cared and looked after. You can tell that staff genuinely care about the children and interact and engage with the children. I love the fact when I arrive that my son runs to his care worker and gives her kisses and cuddles. It proves that he is very comfortable at the nursery and with his care worker.

I am really impressed with how far my son has come along with his social interaction, speech and even his eating habits. I would recommend this nursery to any parent who wants total peace of mind that their child is in safe hands. I did look at cheaper nurseries but they really paled in comparison and this nursery is definitely worth the extra money.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Marketa, mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 28 Aug 2015:

Thank you so much for your positive feedback. We are delighted to hear that you are happy with the level of care our nursery provides.

My daughter has been attending the nursery for the last couple of years and I could not be any happier with how kind, patient and supportive everyone has been with her. The facilities in nursery are lovely, helped by the fact it is pretty new, and the staff have been amazing. I would not hesitate to recommend the nursery to other parents

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

marketa, mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 28 Aug 2015:

Thank you for your warm words and positive feedback. We appreciate you taking the time to share your experience and compliment on our nursery.

The nursery has developed my daughter tremendously. She has always been very happy and confident but she has learnt so much by attending the nursery. They do excellent activities within all the rooms such as Messy play, painting, water and sand. The children also go on regular trips to the local park, local shops such as Pets At Home and the community such as the fire station, The nursery actively takes part in Forest School and the children love it by the pictures on the boards. The nursery is very clean and is organised very well by the excellent management team. The garden is a excellent space for the children to run around and explore. My daughter talks about her favourite teachers all the time and I am so happy that I know my daughter is being cared for properly when I am at work.

I would recommend Richmond 200% to anyone.

How likely would you be to recommend Bright Horizons Richmond Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Marketa, digital mrkg at Bright Horizons Richmond Day Nursery and Preschool responded to this review on 25 Aug 2015:

Thank you so much for your positive feedback. We are delighted to hear that you are happy with the level of care our nursery provides.

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Scott

Scott Humphrey

Job Title: Nursery Manager

Joined: 2009

Description:

I started my childcare career as an apprentice in 2009 at our North Cheam Nursery. I worked very hard to gain my Level 2 and Level 3 qualification in Children’s Learning and Development and officially qualified and became a Nursery Nurse in middle of 2010. I worked in all rooms and gained a Senior Nursery Nurse promotion in 2012. For a year, I developed the Toddlers Room to a very good standard and then gained a room leader position at our Richmond Branch where we gained an Outstanding in our first Ofsted Inspection. After working with management to develop two rooms, I soon became the unit coordinator for our over 2’s and Preschool room. In Early 2014, an opportunity arose at the nursery to become a Deputy Manager. For almost two years, I was a Deputy Manager learning from some of the best people in our company and in late 2015, I applied for this role and was delighted to become a Richmond Day Nursery Manager. Since then, I have brought in my own ideas and shared them with the team and developing the nursery to make it even better.

Beccky

Beccky Haines

Job Title: Deputy Manager

Joined: 2011

Description:

I have been in childcare since 2011. I started my career as an unqualified member of staff in a Casterbridge Nursery and have gone on to gain my Diploma Level 3 via the Bright Horizons Training Programme. I have worked my way up to my current role as a Deputy Manager, a role which I'm really enjoying and helping others to achieve their goals like I was able to complete. In my spare time I enjoy socialising and spending time with my family especially my nieces and nephews.