Chuckles Nursery

Pentwyn House, Pentwyn Lane, Bettws, Newport NP20 7AE
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Top 20 award
10 132 Reviews
  • Chuckles Nursery, Newport
Chuckles is a homely, secure and uniquely situated nursery. Set in an acre of land with half of that dedicated purely to outside play for all ages, it has a country feel yet only two miles from the M4.

The Nursery follows the New Curriculum and believes fully that children should learn through exploration and ensures they have the materials, equipment and surroundings to enable that. Outdoor play is high on the daily agenda and the areas are designed to inspire every age group.

Family run since 1999, attention to detail is important. All rooms are monitored via CCTV cameras (14 in all).

The nursery cook prepares healthy well-balanced cooked meals for breakfast, lunch, dinner and tea time snack in line with Welsh Government Healthy Eating Guidelines.

In December 2023, Chuckles was graded in all six areas following a joint CIW and Estyn Inspection. In June 2024 the Nursery won National Day Nursery Association, Nursery of the Year Wales.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Owner

  • Lisa Owen
  • Privately Owned

Person in Charge

  • Amy Baugh (Nursery Manager)

Number of Childcare Staff

  • 30

Total Places for Children

  • 70

Age Range

  • from 0 years 1 months
  • to 4 years 11 months

Funding & Fees

  • Rates are charged at £7.80 per hour.


    You can book the traditional morning/afternoon/full-day sessions or to give you more flexibility you can start between 7am & 10am ending from 3pm to 6 pm as long as they are a minimum of 8 hours.


    Half-day Rates are £39.00 per session and session times are 8 am-1 pm and 1 pm-6 pm.

Opening Times

  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00

When Closed

  • Closed from December 24th to January 2nd

Parking

  • Ample on site, off road parking so no need to worry.

Chuckles Nursery Reviews (132)

10

Chuckles Nursery has a Review Score of 10 (9.986) out of 10, based on 29 reviews in the last 2 years.
Over all time Chuckles Nursery has 132 reviews.

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Review from Laura B (Mother of Child) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been using this nursery for the past six months. She absolutely loves it here! The team are fantastic, friendly and always able to help and answer any questions I have.
I love that they encourage messy play, outdoor play, reading, singing and dancing with the children. My daughter is
always coming home singing and dancing.
I can’t thank all of the staff at Chuckles for all of their help and support - thanks!
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Review from Holly B (Mother of Child) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son really enjoys going to nursery, he's always learning new things and I love that they spend a lot of time outside getting fresh air.
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Review from Kayleigh W (Mother of Child) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Chuckles Nursery are extremely friendly and helpful. They are always willing to accommodate requests if possible and have been quick to respond to queries. My daughter loves going to nursery and always goes with a beaming smile. She has built up strong relationships with staff and I feel this
is due to consistency in staffing. Well done Chuckles!
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Review from Emily R (Mother of Child) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter always enjoys the variety of activities she does at nursery.
We love to see the photos in the book and in emails that the staff send.
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Review from Elinor W (Mother of Child) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Chuckles for over 2 years and they are absolutely brilliant.
She is only 3 and now able to read numbers, letters and is even speaking Welsh.
The staff are exemplary. They are friendly warm and genuinely care about the children.
The facilities are excellent, the outdoor
space is the best I've seen of any other nursery in the area.
All in all a fantastic place for any child to go!
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Review from Emma B (Mother of Child) published on 17 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery, lovely staff, my daughter has blossomed since being here 3 years ago, going to miss bringing her to Chuckles.
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Review from Nicol R (Mother of Child) published on 17 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been in this nursery since he was ten months old and this nursery is absolutely amazing with him. He runs through the door every time it’s time to go in and loves every auntie who works there. My son has additional needs and they work with myself and his father to support him to the best
of his ability. Nothing we ask is too much and they always keep us updated with his progress.
I will be forever grateful to everyone who’s worked with my son at this nursery as they treat him so well and are so amazing with him and have brought him on so much.
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Review from Ruth Y (Mother of Child) published on 17 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't praise Chuckles Nursery enough, they have looked after my daughter since she was 6 months old, she has grown in confidence and knowledge since day one. I have every confidence in all the staff and the fact that my daughter is happy to go in every morning.
I am always kept well informed of any
issues or problems, they are easy to communicate with and if I have any concerns or queries, they are happy to take time and discuss these with me. Fantastic nursery, fantastic staff.
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Review from Rachel R (Mother of Child) published on 17 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been absolutely fantastic. They are amazing with my little one.
She has had a few issues and with that, the staff/management have been extremely accommodating with putting procedures in place.
I cannot thank nor recommend the nursery highly enough.
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Review from Lisa Marie J (Mother of Child) published on 17 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending this nursery since he was seven months old. I was very hesitant at first about leaving my young baby in the hands of other people but my son absolutely adores this nursery and the amazing staff that come along with it. I receive emails often from the nursery with pictures of
my son which I really enjoy and they also provide a book which they write in at the end of each day to let me know what he got up to, such as activities and sleep times. Very pleased with this nursery and would highly recommend.
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Review from Natalie O (Mother of Child) published on 17 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son really enjoys his time at nursery, he is excited to be dropped off in the mornings and happy when we pick him up. The staff are amazing, friendly and always have time to answer any questions I have. I would highly recommend this nursery.
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Review from Caroline M (Mother of Child) published on 17 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic nursery which all my children have had the pleasure to attend. Last few months for my youngest and then we say goodbye to Chuckles and their wonderful staff. Definitely, a lovely environment for your little ones to be in while they learn and play.
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Review from Kerryann M (Mother of Child) published on 15 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves her time spent in this nursery and the days she spent here have really benefited her. The nursery does a range of activities with her and she always has fun and enjoys herself.
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Review from Taylor F (Mother of Child) published on 12 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
An excellent nursery. The staff are so welcoming and the care they provide for our children is fantastic. The nursery environment itself is fun, safe and adheres to FP pedagogy.
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Review from Cherrie S (Mother of Child) published on 12 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely environment for learning and fun for my son. Regular organised parent participation sessions with sport, healthy eating etc. My son enjoys the nursery, even on the days that my son enters the nursery grumpy, he always comes out with a smile. I have always found the staff friendly, approachable
and professional and most importantly very caring towards my son. He is happy and content learning and playing at Chuckles nursery, especially snack time - which he tells me about in great detail!
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Review from Chloe K (Mother of Child) published on 12 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery! I cannot thank the staff enough for bringing out the confidence in my little girl and helping her develop so rapidly! She really has learnt something new every day and that’s all thanks to this nursery. Always made me feel so at ease leaving my little girl there.
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Review from G G (Father of Child) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our daughter started at Chuckles in May this year. So far, we are really pleased with everything. Our previous nursery didn't keep us so up to date and informed of our daughter's daily activities and developments. Our daughter is happy at nursery and has settled really well.
Staff are really friendly.
It's great that they send/email photos of our daughter and print some for her communication book. Great team, really happy with all of the support our daughter receives.
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Review from Samantha E (Mother of Child) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chuckles are absolutely amazing in going above and beyond the care of my son. They organise events for you to go and see what your child has been up to, encourage healthy eating and encourage exercise. My son has come on in leaps and bounds, which is all down to the nursery who are able to be there
for him when I can’t.
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Review from Chris C (Father of Child) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial meeting with the team at Chuckles to the settling in process and the daily routines, the staff at Chuckles go out of their way to ensure that you as a parent have peace of mind and that your child is treated to the most enjoyable growing experiences.


I am always treated by a friendly

smile as I drop my son off at 7.30 in the morning, they know his name and the fact that he leaves my arms with a smile and willingly goes in says everything about how safe he feels in the Chuckles environment. The facilities are excellent offering a number of different activities and learning opportunities, the staff who work with the babies are knowledgeable and willing to answer any questions or comply with any requests for my son. The variety of food on offer is excellent and it’s delightful to know that it is all freshly cooked on site and that Chuckles has a 5 rating. When I pick my son up at the end of the day he is always smiling and happily playing with the other children and staff.
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Review from Kath R (Mother of Child) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 16 month and 3 year old have a great time at chuckles. They are well looked after and have a great variety in their days. They both go in with massive smiles and come home shattered after exciting days. They are both doing fantastically with all the care they receive from chuckles.
Reply from Tara Owen, Finance Manager at Chuckles Nursery
Thank you, Kath, for taking the time to complete this review.
Many Thanks
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Chuckles Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Chuckles Nursery is calculated as follows: ( (344 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 348 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chuckles Nursery is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 number of registered child places is 14, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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