Chuckles Nursery

Pentwyn House, Pentwyn Lane, Bettws, Newport NP20 7AE

Chuckles is a homely, secure and uniquely situated nursery. Set in an acre of land with half of that dedicated purely to outside play for all ages, it has a country feel yet only two miles from the M4.

Family run since 1999, attention to detail is important. All rooms are monitored via CCTV cameras (14 in all).

The nursery cook prepares healthy well-balanced cooked meals for breakfast, lunch, dinner and tea time snack.

Owner: Lisa Owen

Person in charge: Amy Baugh (Nursery Manager)

Local Authority / Social Services: Newport City Council

Number of Staff: 19

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 53

Age Range: from 0 years 1 months to 4 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0600-1800

When Closed: Christmas Eve, Christmas Day, Boxing Day & New Years Day

Fees Guide: Rates are charged at £4.30 per hour. You can book the traditional morning/afternoon/full day sessions or to give you more flexibility you can start between 6am & 9am ending from 2pm to 6pm as long as they are a minimum of 8 hours. Half day Rates are £21.50 per session and session times are 8am-1pm and 1pm-6pm. School Time rates available. Holiday club £23 full day or £11.50 half day.

Languages Spoken (other than English): Welsh

Directions:

From the Motorway
Come off at Junction 26 of the M4 and head towards Cwmbran staying in the left hand lane. As you come to the lights you will turn to the left which will take you to Bettws. Then go from ***

From Cwmbran

Come down Malpas Road. As you pass the Harvester on your right, pull into the right hand lane and then take a right at the lights. Then go from ***

*** Follow down Bettws Lane past Newport High School until you come to a mini roundabout. Take the right turn and go past the petrol station. Take the right turn after the pedestrian crossing leading to Millbrook School. Keep to the same road passing Mill Heath Nursing home on your left and then a housing estate. The road then feeds into Pentwyn Lane and Chuckles Nursery will be up on your left.

From Cwmbran, to use the back lane access

Turn right at the Three Black Birds and follow Pentre Lane right down to the very end where the road then has a left turn (Traws Mawr Lane) and then feeds into another lane straight ahead. Take the left turn onto Traws Mawr Lane. At the end of Traws Mawr Lane, turn left and you are on Itchen Road leading to Pentwyn Lane. Chuckles will be the second turning on the left.

Visiting:

Operates an open door policy, but would you prefer that you avoid meal times so that you can see the children at play as only they can let you see how good Chuckles Nursery is.

Parking:

Ample on site, off road parking so no need to worry.

Overview

The Review Score of 9.9 (maximum of 10) for Chuckles Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Chuckles Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.931 for Chuckles Nursery is calculated as follows: ( (457 Excellents x 5) + (34 Goods x 4) ) ÷ 491 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chuckles Nursery is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 24 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Chuckles Nursery has a Review Score of 9.9 (9.931)

Average Ratings

  • Excellent
    40
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chuckles Nursery?

  • Extremely LIKELY
    41
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chuckles Nursery

  • Mother of Child
    39
  • Father of Child
    2

Chuckles are absolutely amazing in going above and beyond the care of my son. They organise events for you to go and see what your child has been up to, encourage healthy eating and encourage exercise. My son has come on in leaps and bounds, which is all down to the nursery who are able to be there for him when I can’t.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Chuckles nursery continues to provide my little girl with a loving, reliable and trustworthy environment for her to grow and learn.

As a vegan family, Chuckles respects our choices and provides my daughter with lovely meals with minimum fuss.

The proof is in the pudding and as I dropped my little one off one morning when she was feeling a little grumpy, I had an email from one of the lovely ladies at nursery telling me that she had been a wonderful example to a new child, stopped grizzling and shown them the nursery kitchen. That immediately turned what could have been a worrying morning into something positive and gave me a real boost.

I receive photographs of my child during the day and I wouldn't want her to be in any other nursery. Her nursery book is one of the best I have seen. When I collect her after work I always try and sneak up to see what they are up to. She is normally playing very happily or having a cuddle.

Thank you Chuckles!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Having tried a few different nurseries this is by far the best nursery my children have attended. The staff are always warm and welcoming. The staff are professional at all times and activities are very well organised. There are great facilities both indoors and outdoors. The management are exemplary and this is by far the most flexible nursery my children have attended. The cook is very good and always prepares nutritious food and my children eat very well. Most importantly my children are very happy at this nursery and always happy to go in when I take them.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

I was so apprehensive about going back to work and leaving my 10-month-old son in the nursery. We visited so many nurseries before I chose Chuckles Nursery and all of them either didn't meet my expectations, were disorganised or just cold and clinical. However, from the moment we contacted Chuckles, they were friendly, knowledgeable, organised, professional and most importantly, every member of staff are fantastic with my son!

They answered all my questions before my son started nursery, were really helpful with the finance side of things and also arranged the settling in sessions for both me and my son to get used to the idea of the nursery. Since he has been at Chuckles Nursery, his development has been fantastic and he has the perfect mixture of planned activities and free play, so no day is the same. His daily diary keeps me updated on his day and I love the paintings and cards he makes to bring home.

I can't recommend this nursery highly enough - thank you Team Chuckles!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

From the initial meeting with the team at Chuckles to the settling in process and the daily routines, the staff at Chuckles go out of their way to ensure that you as a parent have peace of mind and that your child is treated to the most enjoyable growing experiences.

I am always treated by a friendly smile as I drop my son off at 7.30 in the morning, they know his name and the fact that he leaves my arms with a smile and willingly goes in says everything about how safe he feels in the Chuckles environment. The facilities are excellent offering a number of different activities and learning opportunities, the staff who work with the babies are knowledgeable and willing to answer any questions or comply with any requests for my son. The variety of food on offer is excellent and it’s delightful to know that it is all freshly cooked on site and that Chuckles has a 5 rating. When I pick my son up at the end of the day he is always smiling and happily playing with the other children and staff.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Excellent nursery with high standards of care. Very clean with fresh food made each day. Both my sons have thrived there.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I have been using this facility for 7 years for my children and they absolutely have a wonderful day.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.4 out of 5

My 2 boys attend this wonderful nursery. They have done since they were roughly 10 months old. It's like home from home for them. They absolutely love it here. They have great fun and we know they are truly loved and cared for. I can not fault the effort the staff go to to ensure my boys are happy, comfortable and entertained. Every member of staff seems to know everything about our boys. My boys are very happy, sociable and confident thank you to Chuckles Nursery.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Staff are very friendly and approachable. Great outdoor area for busy little ones... simply just a great place for children to develop!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

Chuckles has been a fantastic nursery for all three of my children over the last 8 years. I always recommend them to all friends and family with children because of the high standard of care provided to the children plus the wide range of facilities particularly the outdoor areas.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am overjoyed with Chuckles nursery, as a mother of 2, I found returning to work extremely nerve-wracking. Chuckles were amazing I really felt reassured that my youngest was in the best hands !!! Healthy meals, planned play to include all needed to promote and develop all vital skills, friendly staff and an overall positive "home from home" attitude. Purely faultless 100% recommend.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

My 16 month and 3 year old have a great time at chuckles. They are well looked after and have a great variety in their days. They both go in with massive smiles and come home shattered after exciting days. They are both doing fantastically with all the care they receive from chuckles.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Tara Owen, Finance Manager at Chuckles Nursery responded to this review on 26 Feb 2018:

Thank you, Kath, for taking the time to complete this review.
Many Thanks

Lovely nursery, caring staff. Fantastic outside and inside space to play and learn. My little boy loves it!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

I can’t recommend chuckles enough! I was so nervous to send my daughter to nursery and the staff have always been so caring and understanding. My daughter loves going to nursery and always has so much fun, she always comes out with a huge smile on her face and from a parents point of view that is so rewarding! Brilliant nursery.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Tara Owen, Finance Manager at Chuckles Nursery responded to this review on 26 Feb 2018:

Thank you, Chloe, we appreciate the time you have taken to complete this review.

Chuckles is a fantastic nursery, staff are friendly, caring, down to earth and hard working. The children do lots of fun activities, the food is lovely. My older 2 sons have also attended the holiday club which is also well run. Good communication with parents. They have a lovely big garden, I would highly recommend Chuckles.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Tara Owen, Finance Manager at Chuckles Nursery responded to this review on 26 Feb 2018:

Many Thanks Kathleen
We are very grateful for the time you have spared to complete this review.

Good atmosphere and helpful Staff. Lots of indoor and outdoor activities. My Child always comes back home happy and I can see how she develops.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Tara Owen, Finance Manager at Chuckles Nursery responded to this review on 26 Feb 2018:

Thank you, Monika, for making the time to share this review.

I would highly recommend Chuckles Nursery to all parents. My daughter loves this place and she would spend every single minute with Chuckles staff.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Tara Owen, Finance Manager at Chuckles Nursery responded to this review on 26 Feb 2018:

Very kind words Michal.
Many thanks for completing the review

My daughter has been at this nursery since she was 18 months she is now two and half years old. She herself will tell me how her day has gone and always comes home with positive stories about those who have cared for her and what she has got up too. Her learning has also developed since being at nursery and she is ever amazing me. Thanks, Chuckles.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

My little boy loves this nursery, he has come on leaps and bounds since starting at the age of 14 months. His eating has improved and so has his behaviour. He enjoys all of the activities that they do with him and the staff are lovely! Can’t fault them.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

After having used this nursery for both my children, I wouldn’t ever think of sending my children anywhere else. The staff are hardworking, understanding and most importantly they build a unique bond with the children.
They create a welcoming environment that makes me feel comforted of the fact of leaving my child.
They create fun and a wide variety of activities so the children come home with lots of stories.
Highly recommended by myself.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Absolutely brilliant nursery. Both my daughter and son attended privately for me to work. They are caring and considerate of all aspects of their needs and were wonderful in helping to control my son's dietary problems when diagnosed as lactose/dairy intolerant. They bring the children on leaps and bounds and are always planning new themes to support both learning and development to keep things interesting. Lovely, caring staff that the children come to know as their aunties. I cannot recommend them enough! A1!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

An excellent nursery! My son has been attending for the last year and he absolutely loves it. All staff members are extremely professional, caring and understanding to the children's needs and that always puts my mind to ease whilst leaving him in their care. The learning environment is stimulating and provision suited to the children's age/ability. I cannot recommend enough!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter started at eleven months and she has settled so well. From a child who wouldn’t go near anyone other than her dad or myself to now going to other family members etc, is a huge improvement in itself. Her social skills have grown so much in the two months she has been there. The staff are great with her and seeing my daughter laughing and playing when I pick her up, puts my mind at such ease knowing she’s happy and enjoying her time there. Their food menu is great and she eats lovely meals when there. The nursery is also very accommodating with availability if needed. From someone who was very nervous and unsure about putting my child into a private nursery, it's one of the best choices I made.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been coming here since eight months, she's now nearly three and will be attending Chuckles for her state nursery. The whole team across all age groups are brilliant with the kids, friendly and always professional. My daughter has come on leaps and bounds with them. They have a great menu for the children. I highly recommend Chuckles to anyone and I will miss taking my daughter to Chuckles when it comes time for school. Keep it up Chuckles, you're all beyond amazing.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has been coming to the nursery since he was 1 years old. I can not thank the girls at Chuckles enough. They have all made my son feel so welcome. He has learnt so much. He can count objects independently count and sing in Welsh. He had made lots of friends and made lots of memories. Everyone praises me on how well behaved and how well mannered he is and Chuckles have a big part to play. I would definitely recommend chuckles nursery to everyone.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Chuckles is an absolutely brilliant nursery and I couldn't ask for anything more from them. My son has been with them for over 4 years and they've always been accommodating to all of his and our needs. He has had a great start in his learning and we have Chuckles to thank for that. All of the team are really friendly and understanding of the individual needs of each child. The nursery is really well set up for the children and from my son, I know they love it there. From my experience, I believe this is one of the best nurseries around.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Both of my children have attended Chuckles and I honestly could not thank them enough for everything they have done for us.
Nothing is ever too much trouble for the team and they treat the children like their family.
Thanks and keep up the amazing work that you do!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

When my daughter started at Chuckles she was very behind with her speech due to hearing loss. She is now flying through all her milestones and has quickly picked up a second language (Welsh) that was started at Chuckles.
I cannot rate his nursery highly enough. All staff are friendly and pleasant.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

The staff are excellent, very friendly and helpful. Cleanliness of the nursery is outstanding. Both my children attended/attending the nursery and I feel I have provided them with the best start.
I can only thank Team Chuckles all the hard work they do.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughters have both attended Chuckles since 9 months old. They have both grown to be kind, thoughtful and intelligent young ladies and myself and my partner both feel this is partly due to the well balanced, well-maintained nursery that is Chuckles.
I would never send them anywhere else.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

I can't recommend Chuckles Nursery enough, as a nervous 1st-time mum the team at Chuckles completely put me at ease ready for my return to work. My son absolutely loves going to nursery there and tells me daily about the activities and friends that he has played with.
It's fantastic seeing how well he is coming along and how confident he has become. It's fantastic knowing how happy he is to be there.
Thank you Team Chuckles.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the girls at Chuckles enough for what they do. Chuckles isn't just a nursery looking after my child, it is an extended family welcoming my child into their loving and caring environment.
No question or request is too much trouble. They do everything they can to make my child feel welcome and safe and even give that extra support when they are not feeling so well, which is exceptional as they know how hard it is to leave your child at the door when they are calling for mummy. The facilities at Chuckles are wonderful and the learning is exemplary. Welsh and Makaton are also taught which is fantastic! My child is growing and excelling in all aspects of her nursery life and Chuckles are very much to thank for that. Both of my children have attended Chuckles and I recommend to anyone and everyone who is looking for a nursery - look no further! Chuckles is the place for a loving, caring, nurturing, educational environment for your children to thrive and be happy.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

A wonderful nursery, both my children have attended. The nursery is very welcoming and the staff are brilliant. I love the environment and all that is available to the children, as parents we want to ensure our children explore the world around them and have the best start in life. This is all made possible at Chuckles Nursery, learning through play in a warm, safe and happy environment.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter attends nursery every day, she is always happy to go she is made to feel welcome and comfortable, I'm always kept well informed with everything she does through the day, they always keep her busy with lots of different activities.
The staff are always happy to help with any questions and nothing seems too much trouble.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I was very nervous sending my child to nursery (it's like trusting strangers with my life) They made me and my child feel as ease just from visiting.
My child loves this place and seeing her happy makes me very happy. The staff are very professional and supportive, to not just my child but myself when I'm worrying over a little cold my daughter may have etc. Any questions I have are answered the same day. If I need to swap a day they accommodate within reason.
My daughter loves the outdoor area as much as the indoor play areas, the food on the menu relieves that stress of "am I giving my child enough nutrients?" And all in all my daughter has learnt so much in the time she has been there.
They really have made going back to work so much easier. They all deserve a trip to the Caribbean really.
The nursery is a 10/10 from me and my daughter!

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My little boy has been going since he was 10 months old he is now 4.
I wouldn't even consider placing him anywhere else. The staff are absolutely brilliant and my little boy has come on leaps and bounds, with welsh phrases and Makaton signing.
A fantastic place couldn't ask for more.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

Outstanding nursery , my son loves attending and has improved tremendously in terms of communication, behaviour and intelligence. He enjoys the different styles of healthy eating and learning activities. The staff are friendly , informative and deliver a high standard of care

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

The outside space is what sold this nursery to me firstly, very big with lovely country views.
The food menu is very varied, which being a very fussy person myself, this was brilliant for my daughter who get to try everything .
The staff are lovely, friendly and caring.
My daughter love's it at Chuckles Nursery.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Wonderful nursery, very helpful and caring staff, they are always smiling and welcoming. Excellent learning experiences for all and tries to get everyone involved in all different activities through out the year. Would recommend to anyone.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son absolutely loves this nursery and in the time my son has been attending he has learnt so much. The staff are amazing with him and he loves being with them. I would highly recommend Chuckles to any parent

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter attended this nursery for over 4 years. She has gained a lot of confidence and she has learned a lot through experiences at the nursery. I feel the staff are all very friendly and approachable. The nursery has a healthy well-balanced menu and a great outdoor space. I would recommend this nursery to both friends and families.

How likely would you be to recommend Chuckles Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

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Vacancies

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Awards / Recognitions

March 2018

Top 20 Nurseries Wales 2018

Recipient: Chuckles Nursery

Date: Thursday 01 Mar 2018

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Top 10 Nurseries Wales 2017

Recipient: Chuckles Nursery

Date: Wednesday 01 Mar 2017

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