Elm House Day Nursery West Derby Reviews (51)
9.9
Elm House Day Nursery West Derby has a Review Score of 9.9 (9.879) out of 10, based on 16 reviews in the last 2 years.
Over all time Elm House Day Nursery West Derby has 51 reviews.
Review from Jessica P (Mother of Child) published on 31 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter has been attending the nursery since she turned one, and she is happily settled in the toddler room. As a first-time mum, I can genuinely say the staff have given me so much reassurance. I always feel confident that she is safe, well-cared for, and supported.
Their app is a huge comfort
Their app is a huge comfort
- being able to check what and when she's eaten, and whether she's had a nap, gives me real peace of mind during the day. We also receive lovely observations that show just how much she's learning and enjoying herself.
All of the staff are so involved, and our daughter speaks positively about every single person. She absolutely loves going to nursery and always talks about the staff and her little friends at home.
I would highly recommend this nursery to any parent looking for a warm, supportive, and caring environment for their children.
All of the staff are so involved, and our daughter speaks positively about every single person. She absolutely loves going to nursery and always talks about the staff and her little friends at home.
I would highly recommend this nursery to any parent looking for a warm, supportive, and caring environment for their children.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for your kind comments, your views are important to us.
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Review from A B (Mother of Child) published on 31 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Elm House Daynursery in West Derby, was our first and last choice when looking at the nurseries for our son. From the very first moment it gave us a homelike feeling with a family atmosphere. The staff and management are really lovely and always there to help, advise and support. They've got a mobile
app where they keep you updated about your child meals, naps and changing times throughout the day. My son goes there nearly one year now, and we couldn't be happier! He's thriving there, he's learned so many things, made new friends and just enjoys being there. We have a second baby on the way now and we know already where we will be sending him once the time comes. Would absolutely recommend this nursery to anyone!
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for your kind comments, your views are important to us.
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Review from S M (Mother of Child) published on 31 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A beautiful nursery where my son is thriving! He has been attending since he was 5 months old and has developed in leaps and bounds! He is well cared for and learns so much every day he attends! I cannot thank the staff enough for everything they do for my little boy!!
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for your kind comments, your views are important to us.
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Review from Emily K (Mother of Child) published on 23 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son has only just started at this nursery and already I can see how amazing they are with the children. My son's settling in days were phased and I was always reassured by staff. They always communicate effectively and we receive weekly observations through the app which is great. Thanks!
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for your kind comments, your views are important to us
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Review from Katie D (Mother of Child) published on 23 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter has been going to elm house since she was 9 months old, she is now in the preschool room. I couldn't recommend the nursery enough, the staff are great with her and she loves going into nursery. They have supported her massively and always happy to help us with any concerns we have. The staff
provide updates daily and provide observations of what they get up to which is lovely to see. She has developed lovely friendships with peers and has strong relationships with all the staff. Would highly recommend.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for your kind comments, your views are important to us
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Review from E A (Mother of Child) published on 23 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We couldn't be happier with this nursery. From the very beginning, the staff have been warm, welcoming, and genuinely caring, which made such a difference when settling our little boys in. Our boys have come on so much since starting here their confidence has grown, their social skills have flourished,
and they are always excited to go in each day, which says everything. Communication with parents is excellent, and we always feel informed and reassured about their day and development. It's such a comfort knowing both boys are in such kind and capable hands.
We're incredibly grateful to all the staff for the care they show for our boys every day I would 100% recommend elm house day nursery west derby
We're incredibly grateful to all the staff for the care they show for our boys every day I would 100% recommend elm house day nursery west derby
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for your kind comments, your views are important to us
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Review from Ashleigh J (Mother of Child) published on 20 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We would be lost without Elm House. Our daughter has been there almost 2 years now. It took her so long to settle in and they were extremely accommodating and ensured focus was on my child and her feeling comfortable and confident there without me or her Dad. She loves the staff and has made really
special and strong bonds. My daughter is non verbal and on the autism pathway and I cannot thank the nursery staff enough especially Maria and Stacey in really supporting us with this and ensuring my daughters needs are met and we have all seen how much she is thriving and coming on leaps and bounds-a huge part due to nursery. The children are also all lovely and although my daughter cannot tell me who her friends are I see in the updates the other children bonding with her which is so amazing to see. It really is a very special setting with the best staff honestly every staff member is outstanding and it's so warming to see how happy my little girl is to go in and see everyone.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for you for leaving us a review, your views are important to us
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Review from S L (Mother of Child) published on 18 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My child has been at this setting for the last 6 months and I couldn't be happier. The staff are lovely. They've made me feel comfortable and reassured, especially when settling my little one in. They keep you up to date throughout the day with the app on your child's meals, nappies and sleep. As well
as observations about their progress including pictures. They also can give you information to help boost your child's development at home. It's also nice to see that staff from different rooms and the office know my child well. It makes fun r a more personal experience and helps settle any anxieties around other staff covering in different rooms.My little one has come along so much since being at this setting in all different skills. I would recommend this nursery to anyone.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your review your views are important to us
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Review from Rhiannah M (Mother of Child) published on 13 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I now have my second child at Elm House and I could not imagine having her anywhere else. The staff are amazing, they care so much and forge strong bonds with the children. I get so many lovely photos and a thorough handover every time I pick my little one up. They do loads of extra events and just
done a brilliant parents early education partnership group. I am dreading my child leaving because she's so at home here and I trust the staff completely. A wonderful nursery.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments your review is important to us.
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Review from Amy C (Mother of Child) published on 13 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Huge thank you to all staff at Elmhouse Nursery, my son is absolutely thriving here and has come on leaps and bounds thanks to all your hard work! He is currently in the baby room and I am kept up to date with everything through the app including all the activities he gets up to. He loves it that much
that he walks in and doesn't look back, whilst all his friends shout his name. This is such a reassuring feeling. Looking forward to my baby girl starting September :). Thanks again to Sarah, Eve, Whitney & Marnie you girls are doing an amazing job with my son.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments your review is important to us.
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Review from Taylor W (Mother of Child) published on 13 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommend this nursery highly enough. Not only are the staff truly wonderful, but the facilities themselves provide an excellent environment for the children to learn and grow. The team has been incredibly supportive throughout my child's journey, taking the time to understand his individual
challenges and putting tailored play plans in place to support his development. We are so grateful for the care, dedication, and encouragement they show every day.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments your review is important to us.
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Review from Kimberley N (Mother of Child) published on 13 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter CeCe started at Elm House Nursery West Derby in January and loves it here especially when playing outside in the garden area on the slide etc and also doing different activities with the other children. Managers and staff are all welcoming and lovely people which has made CeCes settling
in so much easier. I could not fault Elm House and glad I made the best decision to put CeCe in this nursery.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments your review is important to us.
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Review from HANNAH H (Mother of Child) published on 10 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Beautiful setting, fabulous staff, all round 5 star!!!!
I have worked in nurseries myself and when viewing settings for my son, I knew within 30 seconds this was the place for us.
The App used for updates is great.
Staff are all amazing. Management included! It is like a little family, and i am so
I have worked in nurseries myself and when viewing settings for my son, I knew within 30 seconds this was the place for us.
The App used for updates is great.
Staff are all amazing. Management included! It is like a little family, and i am so
glad my boy gets to be a part of it. I Can't recommend elms house west derby enough!
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for taking time to leave us a review, this is important to us
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Review from Emma F (Mother of Child) published on 17 February 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
,I just wanted to say a big thank you, we are really pleased with the nursery and how much Ivy has settled. She has become more and more comfortable and happy here.
We were very nervous when she started and you have all made this a smooth transition!
Thank you to all the fantastic staff in the baby
We were very nervous when she started and you have all made this a smooth transition!
Thank you to all the fantastic staff in the baby
room, we really appreciate all their hard work and how much they care about Ivy when we bring her! A wonderful Nursery x
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThankyou for your kind comments, your review is important to us.
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Review from L C (Mother of Child) published on 26 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My baby has been attending Elm House Nursery for just over a month now. I was so nervous to put him into childcare after having a year off on maternity leave. The staff are all incredible. I don't have a single bad comment. The nursery feels like a home away from home, so comfortable and welcoming and
my baby adores going in and has the best time. They use an app to keep me up to date with every detail of his day and I can always call if I want to know anymore. The activities they do to keep him entertained and help his development are great and they are always changing it up to keep him engaged. I can't thank the staff in the baby room enough for looking after him so well. I have no concerns or anxieties about him being there whatsoever. I want to highlight the two amazing nursery ladies, they are so good with my baby, and he really does adore them. His face, laughs and giggles say it all and I couldn't ask for more.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments, your review is important to us.
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Review from Rachel S (Mother of Child) published on 11 June 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Elm House Day Nursery is lovely, the staff are amazing and this shows in how much the kids love them and love going to nursery. My kids have really come on since joining the nursery. I will be sad when the girls leave.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments your review is important to us.
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Review from S M (Mother of Child) published on 13 November 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter started here in September, and I can’t thank the staff in their anymore; they are a lovely, welcoming team, and my daughter loves it.
My daughters not the best eater, and they are amazing at encouraging her to try more.
I can’t thank one lady enough for all her photos and pictures that
My daughters not the best eater, and they are amazing at encouraging her to try more.
I can’t thank one lady enough for all her photos and pictures that
get sent home with my daughter.
Thank you all for your hard work.
Thank you all for your hard work.
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Review from M J (Mother of Child) published on 13 November 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a first time mum I was very worried about my son going to nursery after being with me constantly for a year. I visited a number of different local nurseries and this is the one that felt right. Elm House has been amazing, they have settled him perfectly into nursery. All the staff in the baby room
have been amazing and his key worker has been like the perfect match. Thank you for making my son feel so valued and happy when he attends nursery. You have made me feel safe and secure with him coming into nursery. Staff are always consistent and get to know them which I think is key for nursery.
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Review from C W (Mother of Child) published on 7 November 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you Elm House West Derby, for a wonderful organised parent's evening. The staff are kind and knowledgeable.
My child thoroughly enjoys coming to nursery and we recommend it to friends and family. We look forward to all the lovely events that are coming up.
My child thoroughly enjoys coming to nursery and we recommend it to friends and family. We look forward to all the lovely events that are coming up.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments, your review is important to us.
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Review from Stephanie H (Mother of Child) published on 31 October 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our 22-month-old has been attending since she was 14 months old. The nursery is a lovely setting, she settled straight away and she loves going in, literally runs in without even saying bye.
Our child has a dairy allergy and is always well-catered for.
Her key worker is brilliant with her and she
Our child has a dairy allergy and is always well-catered for.
Her key worker is brilliant with her and she
feels incredibly comforted by her, we’ve had no issues at all.
All the other staff are also great and their communication is spot on.
We couldn’t fault anything and are glad she will be here for the next few years.
All the other staff are also great and their communication is spot on.
We couldn’t fault anything and are glad she will be here for the next few years.
Reply from Patricia Cullen, Manager at Elm House Day Nursery West DerbyThank you for your kind comments, your review is important to us.
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Current
Review Score: 9.9 (9.879)
Overview of Review Score
The Review Score of 9.9 (9.879) out of 10 for Elm House Day Nursery West Derby is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.979 for Elm House Day Nursery West Derby is calculated as follows: ( (188 Excellents x 5) + (4 Goods x 4) ) ÷ 192 Ratings = 4.979
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Elm House Day Nursery West Derby is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
- 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 number of registered child places is 8.4, which has been reached with 16 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.