Children 1st @ Shepshed

55 Forest Street, Shepshed, Loughborough LE12 9BZ

Children 1st @ Shepshed is situated near the centre of Shepshed, close to the M1. The nursery has been refurbished throughout; with bright, open areas for babies, toddlers, early years and out-of-school children, from birth to 12-years-old.

The friendly, enthusiastic staff are all fully trained and very experienced, and child to staff ratios are even lower than Ofsted requirements.

Outside there is a garden designed to maximise the potential for outdoor play, and children are encouraged to choose their own activity with a huge variety of options both in and outside.

The nursery offers fully grant-funded places for children aged three and four years. A fantastic nursery school environment, with the added care and attention that comes with a designated early years practitioner, and a ratio of only eight children to each member of staff.

Children 1st Day Nurseries has been an award winning, family-run childcare provider since 1988, and is an accredited Training Centre.

Group: Children 1st Day Nurseries

Person in charge: Tracey Highton & Alice Houldsworth (Manager)

Local Authority / Social Services: Leicestershire County Council

Number of Staff: 30

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 108

Age Range: from 0 years 3 months to 12 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1830

When Closed: Bank Holidays & 1 week at Christmas

Overview

The Review Score of 9.8 (maximum of 10) for Children 1st @ Shepshed is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Children 1st @ Shepshed in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.757 for Children 1st @ Shepshed is calculated as follows: ( (375 Excellents x 5) + (58 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 456 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Children 1st @ Shepshed is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.6 positive Reviews (108 registered maximum number of service users ÷ 5). 25 Reviews ÷ 21.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Children 1st @ Shepshed has a Review Score of 9.8 (9.757)

Average Ratings

  • Excellent
    34
  • Good
    2
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Children 1st @ Shepshed?

  • Extremely LIKELY
    33
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Children 1st @ Shepshed

  • Mother of Child
    31
  • Father of Child
    7

Shepshed Nursery is great! First child and now second has started there! The location ‘White House’ is lovely and warm and functional.
But like any nursery confidence in staff is most important- I could a name several who make the Nursery what it is, without them caring as they do, I would only rate it as average.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.6 out of 5

I have had a child at Children 1st Shepshed since 2014 and have been extremely happy with the service I have received. Both my girls have been very happy there, and I feel they have always been well cared for. I have found the Managers to be very supportive in their roles of managing the nursery; it makes a huge difference as a parent to have a communicative and personable nursery manager.

We have particularly found two of the nursery nurses to be exceptional and if more of the staff shared their work ethic and dedication to the role then I think the nursery could really excel. Take note Children 1st, you need more staff like them!

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4 out of 5

The staff are always very friendly and welcoming and show a genuine interest in all the children.
The outdoor space is great and is designed well for all ages.
Healthy meal options every day of the week.
The Ey log keeps me updated with Photos and activities.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.9 out of 5

Outstanding nursery, outstanding staff and management always feel welcome the children are always happy and that makes me happy and very good learning.they go above and beyond to help.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault the nursery at all. My daughter gets excited to attend and is familiar with the nursery staff and happily goes to them in a morning. We have never been told of a day she has been upset which shows us she loves it which puts us at ease. The nursery has a huge variety of activities and our daughter never seems to have a week of doing the same things which is great. This is our first child but we are sure she is coming on leaps and bounds because of the learning and help from Nursery. She is an extremely confident walker and she is saying a few words and recognising lots of nursery rhymes and songs. We encourage this at home but we are sure nursery is helping. The staff are all friendly when we drop off/collect our daughter and are happy to answer questions or offer advice. Our daughter will attend the nursery until school and we would recommend to anybody.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My son has attended this nursery for the past three years and whilst I am happy for him to attend I have to say the standards over those three years has declined. If this nursery wasn’t so convenient to us as a whole family I would consider moving him out.

How likely would you be to recommend Children 1st @ Shepshed? Likely

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Average Rating:   3.1 out of 5

My son is 2 and attends here full time. It’s such a lovely nursery - fantastic staff who are always so happy and willing to help! The gardens are fantastic - huge wooden forts with slides and tunnels etc, a “track” complete with zebra crossings, great for the bikes and scooters - even artificial grass all around, so it never gets muddy!
The indoors is just as impressive, with fabulous home corners, book corners, construction rooms, creative space for all the craft activities, and the staff never seem to run out of ideas or energy - my son has a whale of a time and has learned so much just from being here for a few months.
The meals here are fab - so varied and interesting that my son often asks for seconds, even if veg that he wouldn’t eat at home!
Cant recommend this nursery enough - I wouldn’t want to send my little boy anywhere else!!

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

Lovely and welcoming team and environment. The staff is very well organised, reliable and caring with the children. I am always taking my child with the good feeling that she is just the right place whilst I am at work.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.7 out of 5

Our daughter has attended since she was 8.5 months (now 17 months) and we feel she has settled very well. She recognises her workers and clearly has good bonds with the staff in her room.
The nursery caters brilliantly to dietary requirements, especially in regards to allergies.
Staff are lovely, helpful, friendly and very caring. Communication is good and the online link allows us to see what she has been up to each week.
Really like how the 0-2 space is divided further so smaller babies are not in with toddlers, unlike most nurseries.
Outdoor space is very unique and a real seller for picking this nursery.
100% happy we chose this nursery and would not hesitate to recommend.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My children have been attending Children 1st @ Shepshed for nearly 8 years. The staff are very friendly and keep parents regularly informed about their child's progress. There are excellent facilities in all of the rooms. The outdoor facilities are spacious and provide varying activities for children. I have been very pleased with the care my children have both received and can highly recommend this nursery.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My daughter loves this nursery! The staff are always very welcoming and show a genuine interest in the children. Activities are varied and interesting - the large enclosed outdoor space allows the children to play outside as well as indoors. Menu choices are also varied and always smell great on the morning drop-off!

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My children are both very happy coming to nursery. The staff are all friendly and helped my girls to settle well.
Due to only dropping off on one morning I do miss information such as the photographer attending, so a letter with dates on would be really useful to me.

How likely would you be to recommend Children 1st @ Shepshed? Likely

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Average Rating:   5 out of 5

Absolutely fantastic Nursery. My three year old learns new skills on a daily basis and loves the broad range of activities that he is offered. The staff are doing a wonderful job in helping him prepare for starting school.

Staff are friendly, helpful and professional. The Nursery is well organised, clean and tidy with good, healthy food and snacks. I can’t imagine sending my child anywhere else!

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My son has been attending Children 1st @ Shepshed for over a year now and he loves it! He’s settled in brilliantly and is always happy to be dropped off. The facilities are great and my son loves exploring all of the toys and joining in with lots of messy activities! I particularly love seeing pictures and videos of him through the EY Log system.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

Our son loves this nursery! He settled in quickly and happily goes off to play with the staff. Everyone is friendly, professional and it is clear that they care for the children physically and emotionally. I would whole heartedly recommend this nursery.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

I think highly of the nursery my son goes to for a four-year-old, he is so far ahead and surprises all who talk or spend time with. Apart from his own abilities, we put this down to the staff of the nursery. Any minor hiccups are always dealt with immediately. They understand the value of what our offspring mean to us and their progression. Thanks to the staff, my child will have the best start soon at school. The only major drawback is our bank balance. The cost is immense, twice our mortgage monthly.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.7 out of 5

Both my boys have been to Children 1st @ Shepshed and it is a fabulous nursery. The staff are friendly and great with the children. There is loads of space for them to explore and lots of activities for them to do. The only criticism is the lack of correspondence between the nursery and home now my son is 3. I keep missing activities and events because I don't always do the drop off and pick up so don't see the signs on the doors.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.8 out of 5

Both my daughters have benefited a great deal from attending the nursery, where they have gained valuable social and educational skills.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

I have sent two of my children to Children 1st @ Shepshed and cannot recommend highly enough. They have been absolutely brilliant my children love going to nursery and that speaks for itself.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been attending the nursery for 9 months now and she adores it, even on a weekend she asks if she can go to nursery today. I find all of the staff extremely helpful and have never had an occasion where I have felt needs haven't been met or my queries haven't been answered. I have never gone in to the nursery when dropping of or collecting and found an unhappy member of staff. I would love to know their secrets to being so cheerful!
My daughter loves the staff and her friends. There is never a day that she comes home and doesn't have anything to show or tell us about. She enjoys the food that is offered to her and I have no complaints about what she is eating while at nursery.
The best review I could leave is that it is a struggle to get my daughter to come back home! I have on more than one occasion had to fireman's lift her out of the building as she hasn't wanted to leave, you can't ask for more than that from the establishment that you entrust with your child's wellbeing.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

Communication from the nursery management is very poor. Staff turnover is way too high. Never introduced to new staff and they never introduce themselves either and you are expected to feel comfortable leaving your kids with them.

How likely would you be to recommend Children 1st @ Shepshed? Unlikely

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Average Rating:   2.6 out of 5

Catherine Griffin, Director at Children 1st @ Shepshed responded to this review on 26 Jan 2018:

Thank you for your review, as a company we value all feedback and have shared your comments with the Manager, who I understand has spoken to you regarding a meeting to discuss. Please be assured that we have reviewed your comments and look forward to sharing feedback with you.

Thank you for your continued trust in the nursery and Children 1st.

Lovely nursery, plenty of room for the little ones. My daughter is 14months and has been there since October 2017, she's come on no end, has friends there and is very happy in the company of her carers/nursery staff. We are always updated regularly with comments, photos and videos of her development and what they have been doing as well as her daily diary. I would highly recommend this nursery to anyone, staff are very supportive of parents/carers as well as the children, good nutritious variety of meals given and lovely outdoor spaces.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.8 out of 5

My child loves Children 1st @ Shepshed, he has been going for nearly 2 years and I have no concerns with the nursery.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My daughter has attended Children 1st @ Shepshed since she was 1 years old. She is now 7 and attend after-school club too. Amazing childcare provider and amazing staff. Thank you for everything.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My son has really enjoyed his first couple of months at Nursery. He has really developed his skills and we have no problems in dropping him off each morning. It looks like he has made good friends with the staff and also the other children in his group. We are really happy with everything.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My child started at the end of April and was immediately settled. He has been to two settings previously and even after months in one and years in the other, he would still be tearful on drop-off sometimes. From day 1, my child has been happy to go into Children 1st @ Shepshed! The staff are so welcoming and the environment is nurturing and stimulating. Although my child was only used to being in a setting part-time, he has settled in brilliantly into a full-time place within this setting thanks to the supportive staff and the exciting child-centred indoor and outdoor spaces.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.7 out of 5

My son is very happy here and has been for the last 2 and a half years. He started off 4 days a week and has since taken up a full-time place at Children's First in Shepshed. He has always been happy to go to nursery, and I feel that as an only child it has made him come on leaps and bounds in terms of his confidence and abilities. The staff are very friendly, always happy to help, and always at the end of the phone for any questions. I often find myself dropping my son off to lovely smelling food coming from the kitchens, and the nursery provides a good range of options for all dietary requirements. There is a range of activities available, including regular additional activities such as Funky Feet that you can sign up for. The outside space is suitable for all ages, and as long as they have the right clothing the kids are out there enjoying themselves throughout the year.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Unlikely

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Average Rating:   4.8 out of 5

Fantastic nursery - my son is safe, happy and learns new things every day. Staff are fantastic and do a huge variety of activities with the children. Nothing is too much trouble. Healthy food provided, good, stable routines in place and staff who listen to parents and work with them.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

Both of our children have attended Children 1st in Shepshed and we have been happy with the care and facilities the nursery has provided. The staff, in general, are approachable and helpful. The facilities are good, well looked after and seem to be renewed and updated often, both of our boys have especially enjoyed playing and working on the computers. The outside space is fantastic and is what sold the nursery to us, such a large open space with lots of activities to keep the children entertained whatever the weather. Children's 1st first in Shepshed is a good nursery and one that we have recommended and would again in the future.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.3 out of 5

Lovely, friendly nursery. Staff are approachable and take your child under their wing.
My son and daughter have both been to this nursery and have both loved it. They have a different theme every week, last week it was space themed and we built a rocket at home to take in. My daughter is always coming home with artwork that she's created. The EY log is also a wonderful aspect, being able to have a look what she's been up to today and talking to her about it. She's truly blossomed into a wonderful, clever little girl who is very confident at making new friendships. I have no concerns to her heading into school thanks to the help of children first Shepshed. Thank you

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.8 out of 5

My little girl has been at this nursery full time since she was 8 months old. We love it and more importantly, she loves it. The staff are fantastic and they are with us every step of the way encouraging and assisting in her development. The things she has learned surprises me sometimes! I would 100% recommended this nursery to others.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My son has attended children 1st @ Shepshed since he was 9 months old. Throughout his time at nursery, he has grown and developed into the wonderful boy he is today. This is with help from the welcoming, trustworthy and dedicated staff who always make sure that your child and you feel at ease in their home from home environment.
They provide excellent care and have a wonderful range of activities helping the children to learn and be the best that they can be.
I would definitely recommend Children1st @ Shepshed for parents wanting quality care for their children.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been attending Children 1st Shepshed since she was 9 months old. She settled very quickly and has always been happy to be left there. She's developing very well and loves the activities during the day. She eats all her meals and continues to be open to new foods at home. I love the app which is updated regularly with her daily activities. The staff are always happy and enthusiastic and very well informed on the day's events. Any issues we have had have been dealt with quickly, discreetly and professionally by the management team. We're very happy with the level of care provided and have total peace of mind throughout the day!

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

A fabulous team, who have been wonderfully supportive in caring for my diabetic son. They have attended training to learn how to deal with his complex needs and implemented what they have learnt with great success. I can not praise them highly enough. Each day my son attends I trust them with his life and am 100% confident that he is safe.

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.6 out of 5

This nursery is by far the best nursery in Shepshed, I wish I had sent my oldest here too! My daughter loves coming to nursery and playing with her friends, she's always got lots to tell me when I pick her up. All the staff are very friendly and welcoming too!

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

The staff are brill. They always update me on everything, remind me of school holidays and if I need to book him in.
The facility is wonderful also really clean modern loads for the children to do. They are really flexible and helpful. I feel really confident in their service.

The girls also have had to stay late on numerous occasions they never make me feel bad or hassle me (I already feel bad) I always turn up to happy friendly girls.
They are also very understanding and supportive.

I am a single working mother and I have had my son in 3 different establishments and none have come close I am so happy with the service, staff and facility. I constantly tell people.... sad I know.

I also would love to attend myself if only to go down that slide or have a go in the soft play :)

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   4.8 out of 5

My eldest son, 3, has attended for two and a half years and we have always felt he is looked after in the best way. He has learnt a lot in his time at nursery and enjoys going. We as a family have built a great relationship with staff and management. My youngest son, 10 months, has just started at the nursery and has settled in really well. He goes into nursery happy and smiley and leaves the same. The staff are all very professional!!

How likely would you be to recommend Children 1st @ Shepshed? Extremely Likely

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Average Rating:   5 out of 5

Fantastic nursery. Very considerate staff. Good learning activities and supportive staff. Happy with everything.

How likely would you be to recommend Children 1st @ Shepshed? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

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Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

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Vacancies

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Awards / Recognitions

March 2018

April 2014

Good in All Areas

Recipient: Children 1st @ Shepshed

Date: Tuesday 22 Apr 2014

more details

Job Vacancies

Staff Profiles

Tracey

Tracey Highton

Job Title: Nursery Manager

Joined: 2004

Description:

Hello, my name is Tracey Highton and I am the Manager at Children 1st @ Shepshed.

I have worked at the nursery for 14 years, growing from nursery assistant to my current role. I have undergone training to achieve my level 2 and 3 NVQ in childcare. I have experience in all age groups of children.
I love working with the children, my greatest reward is watching them meet their next steps, helping them to grow, develop and learn.

I also have two children of my own, a daughter who is 11 and a son who is 7. Both of my children have attended the Shepshed nursery and continue to attend our out of school club. They have both had a wonderful experience at nursery and have taken some valuable knowledge with them to school.