Ashton Court First Steps Childrens Nursery

67A Compton Road, Compton, Wolverhampton WV3 9QZ

Group: The Co-operative Childcare

Person in charge: Kristin Lawrence (Manager)

Local Authority / Social Services: Wolverhampton City Council

Number of Staff: 18

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 56

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Overview

The Review Score of 8.7 (maximum of 10) for Ashton Court First Steps Childrens Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Ashton Court First Steps Childrens Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.587 for Ashton Court First Steps Childrens Nursery is calculated as follows: ( (122 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 179 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.107 Points relating to the number of positive Reviews for Ashton Court First Steps Childrens Nursery is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.2 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Ashton Court First Steps Childrens Nursery has a Review Score of 8.7 (8.694)

Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashton Court First Steps Childrens Nursery?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Ashton Court First Steps Childrens Nursery

  • Mother of Child
    15

The nursery uses iConnect so I receive assessment reports, daily messages regarding meals, nappy changes and sleep. Which then frees up time for my child's Key-person/buddy to pass on WoW moments and personal achievements when I collect her each day.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Likely

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Average Rating:   4.3 out of 5

Staff are very attentive and caring. My child gets bespoke care and attention. The indicators of being a great nursery is my child going to nursery happy and coming home happy and wanting to talk about it. Majority of the teachers have been there from early on in their careers and have successfully developed and continue to show great passion and enthusiasm for their vocation. You can clearly see it means something to them seeing their children grow and develop in a happy and caring environment. They work extremely hard. I just hope the nursery staff and management are looked after just the same, as I have been to many nurseries and you don't get the quality of care as you do here. To add, it's clean and vibrant and hygiene is of high standards. A testament to them, it's not used as a drop of centre, parents and staff do interact well with one another. I would definitely recommend.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

The nursery invoices you for bank holidays and when questioned, you're told it’s part of the terms and conditions that you sign up for. You are expected to pay for bank holidays when the nursery itself is closed. Invoicing procedure is totally absurd.
My child was having more than one nap a day, I would go to pick her up after work to find her asleep which then messed with her sleeping pattern at night. I was glad to get her out of this nursery and into a more professional nursery.
This nursery charges a very premium rate but if I was to rate them, they are very much below average. I would never recommend this nursery to anyone.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Unlikely

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Average Rating:   3 out of 5

We have always been really happy with the care at Ashton Court First Steps. Both of our daughters have been incredibly happy here and the staff have always been caring and excellent care providers offering support for any issues that might arise.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

There are great teachers and your child will learn a lot from them and they are caring teachers and friendly students.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   5 out of 5

Fantastic staff that create a friendly, open and secure environment for my little boy. You feel like part of a big family. Staff were brilliant with my son's separation anxiety. Forest school is such a great idea

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   5 out of 5

First steps nursery is a good nursery for my son and I'm pleased with the care they provide for my son. The nursery has provided all the needs for my son who has needs and they have demonstrated that they can cater for any child. this has made settled my mind and I'm always at peace when he is at nursery. Thank you.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.4 out of 5

I had no worries dropping them in the nursery and going to work in the morning!! both my children went to First Steps and loved it ... would recommend and have recommended to my friends. Lovely staff and friendly environment.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.4 out of 5

Overall very happy and have no concerns.
My son seems happy to attend and enjoys socialising with the other children.
Nursery staff are also trying to assist with teaching my son his second language which is greatly appreciated.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

First Steps is an outstanding nursery. I have recommended first steps to friends family, I speak very highly of First Steps Childrens Nursery. However, since Co-op have taken over it is more of a business venture than a nursery. I know there have to be changes however I would have expected baby steps rather than giant ones. Eg invoices, newsletters. Co-op hasn't even introduced themselves properly.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter enjoys her time at First Steps. It is so lovely at the end of the day to see her happy and full of stories from her day. The staff are great and really get to know the children. I know she is well looked after and I appreciate all the support and care they give my child.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

A wonderful nursery full of absolutely fantastic committed staff helping our children learn, grow and smile lots! Our eldest child has been here for over 3 years and has loved both the imaginative range of activities available (arts and crafts, cooking, outdoor play, music, forest school, the Christmas play etc.) and the lovely relationships with staff and her nursery friends.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   5 out of 5

I'm very happy with First Steps. My elder daughter came here for 3 years and I was happy to send my 2nd daughter here. She is very settled, responds well to the staff she has also developed her vocab skills.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I moved my son to First Steps after a bad experience with a local nursery. Both he and I were extremely nervous to go to new child care but we couldn't have been happier with the care that was provided. My little boy has really come out of himself after starting First Steps and has made some invaluable relationships along the way with both children and carers. There is always someone to answer the phone, pass on a message, or give you a smile. And there is always a hand to hold or a carer to cuddle at drop off time. I couldn't be happier with First Steps. I just wish we had found this sooner.

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

This is the best nursery if you want the best for your child, best staff and best management. My first daughter started school recently and already the teachers are impressed by her Thanks to this nursery staff for their hard work, I am happy my other daughter attends it too, best nursery in Wolves!!!

How likely would you be to recommend Ashton Court First Steps Childrens Nursery? Extremely Likely

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Average Rating:   5 out of 5

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