Tops Day Nursery - Charminster, Bournemouth

69 Claremont Avenue, off Castle Lane West, Bournemouth BH9 3HD

Tops Day Nursery - Charminster, Bournemouth, Bournemouth, Dorset
Tops Day Nursery - Charminster, Bournemouth, Bournemouth, Dorset
Tops Day Nursery - Charminster, Bournemouth, Bournemouth, Dorset

Tops Day Nurseries - Charminster, Bournemouth offers happy, nurturing care for the hours needed. They offer very flexible hours, and parents can book to the nearest 15 minutes, so that parents only pay for the hours that are required. The nursery also runs their Mini Beasts Club over the school holidays for children aged five to eleven.

The nursery recognises that every 15 minutes is important and offers parents flexible childcare so they only pay for the time they need. Tops Charminster can offer 15 hours free funding which is available for two, three and four-year-olds.

This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff.

While each child is at Tops Charminster, families are more than welcome to call as often as they like to talk to a member of staff about their child and their day at nursery.

Staff record important information to share with families about children during their time at the setting, such as sleep times, nappy changes and information about their milk and food intake. This information is added to a daily report which is submitted onto EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet.

Group: Tops Day Nurseries

Person in charge: Claire Rockingham (Manager)

Local Authority / Social Services: Bournemouth Borough Council

Number of Staff: 15

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 59

Age Range: from 1 years 6 months to 11 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & 2 weeks at Christmas

Admission Information: Minimum 6 hours per week

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Tops Day Nursery - Charminster, Bournemouth has a Review Score of 9.4 (9.402)

The Review Score of 9.4 (maximum of 10) for Tops Day Nursery - Charminster, Bournemouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Tops Day Nursery - Charminster, Bournemouth in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.639 for Tops Day Nursery - Charminster, Bournemouth is calculated as follows: ( (95 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.763 Points relating to the number of positive Reviews for Tops Day Nursery - Charminster, Bournemouth is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11.8 Target = 0.763

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tops Day Nursery - Charminster, Bournemouth?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tops Day Nursery - Charminster, Bournemouth

  • Mother of Child
    10
  • Father of Child
    2

Absolutely fantastic school!!! Staff are fantastic!!!
Especially the lady who worked with my son a lot.
Wish I sent all my children here gutted I didn't know about this school sooner. Highly recommended.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I entered my daughter into the Mini Beasts Club over the Easter half term; she thoroughly enjoyed the learning activities they did and the staff were very professional and caring. The rooms were spacious and the security at the nursery was excellent.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My son highly enjoys coming to nursery and loves the outside activities and trips. He starts school in September and I feel confident that he is more than ready for the transition due to the support and care he is receiving at Tops.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My eldest has attended Tops Day Nursery - Charminster for over a year and loves going. The staff are so friendly and she feels comfortable going to any of them. Her younger sister has recently joined too and although in separate rooms they are close by. I really have never had any doubts about not sending my girls to the right place.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

My daughter has been attending for approximately 1 month and he has loved his time there which for first-time parents is a big relief. The staff are attentive and engaging ensuring they know what he likes and his speech has come on well already since starting. The staff are also very friendly and helpful and communication is excellent when we have questions. This nursery is a good place for parents who work shifts with 15-minutes start/end times.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My little girl is excited every morning before nursery. She talks about each staff member by name and what she has been doing that day. I am always warmly welcomed as I walk in and am told how my daughter has been that day and what she has been up to. I get along with all the staff who are always happy to listen and answer any questions. Highly recommend this nursery.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I occasionally use 'The Minibeasts' club for my daughter, aged 7. She always has lots of fun, with many different activities on. The staff look after her well and make sure she is settled in well. She will often not want to come home!

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

My daughter has attended this nursery since she was 2. She will be starting school in September and I know that her time at Tops has helped make the transition from nursery to school that much easier.
She is clearly showing signs of being ready and her speech and reading development is brilliant for her age. She loves coming to nursery and I know that the friendly staff are the reason behind this.
My daughter can be headstrong but the staff deal perfectly with this and I truly feel she is safe and cared for in their hands.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

My son attends Tops Charminster and I can honestly say they are the 'top'
The care given to him and the time the nursery has taken to get to know him is invaluable. My son enjoys nursery and learns so much.
I wouldn't hesitate to recommend the nursery to anyone.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

All 3 of my kids have gone to this nursery over the years and I think it's a great place to send them my youngest would never go to anyone or talk to anyone but me, but since I changed his nursery to Tops Charminster he has come right out of his shell with forest school and all the activities they provide he feels safe and happy and now won't shut up.
To everyone I couldn't be more proud of him and it's all thanks to the staff who make him feel happy and safe that he can do anything and all the activities help his independence and growth and with great communication with staff to parents you don't miss a thing, they have everything logged so u can grow with your child. It's friendly, clean and very flexible, it's a great place to go, the kids learn great at pre school and make good friends and bonds. I will always recommend this nursery, the food is great freshly cooked everyday and my son eats it all, even asks for seconds and their snacks are great and gives the children the chance to pick and make their own so they enjoy it more.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My Daughter was never happy to go to her previous Nursery, she would moan and wail and clutch me; we had to avoid mentioning "nursery" within earshot just to minimise the complaining before we dropped her off;

Since we moved house (late Nov) we have started using Tops Charminster in Claremont Avenue, and although she was hesitant the first time or two she is much happier, and even looks forward to going!

This I ascribe to the excellent staff, who always call her by name, involve her in activities (even if the activities are getting toys out at the start of the day or tidying up at the end) and always seem pleased to see her.

I can definitely recommend Tops Day Nursery in Charminster.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Tops Charminster have been fantastic since day one with our little boy who started with them in the summer. After problems arising with other childcare, we felt that a nursery setting suited our situation and being able to book hours that you need to the nearest 15 minutes, it fitted with my work schedule perfectly. All of the staff were brilliant with helping him settle in as he struggled with separation when he initially started. However the staff reassured me every day that once I had gone he was happily playing, which when I collected him I could see for myself as well. Using their online resources we are able to see his progress and the wide range of activities they do on a daily basis with photos videos and observations, as well as termly progress reports which are also communicated through his own key worker at open evenings. For us as parents these opportunities to review his progress are a fantastic way to make sure we are working along side the nursery to give our son the best learning experience we can. Our little boy has eczema and requires medicated cream to manage the condition, which has to be applied numerous times daily and the staff are really on top of this. As a parent I couldn't be happier with the care given at Tops and having seen the progress our little one has made in so many areas I look forward every day to hearing about what they have been up to.

How likely would you be to recommend Tops Day Nursery - Charminster, Bournemouth? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Top 10 Large Nursery Groups 2017

Recipient: Tops Day Nurseries

Date: Wednesday 01 Mar 2017

more details

November 2014

Investors In People Award 2014

Recipient: Tops Day Nurseries

Date: Thursday 20 Nov 2014

more details

Job Vacancies

Staff Profiles

Claire

Claire Rockingham

Job Title: Nursery Manager

Joined: 2014

Description:

I have worked in childcare since 1999, working in both day nurseries and the NHS. I joined the Tops family in March 2014 as Deputy Manager at Tops Boscombe. During my time at Boscombe I worked at the setting Senco and Enco and also the settings Communication Champion. In September 2016 I gained my promotion to manager at Tops Charminster.

I hold a Btec National Diploma in Childhood Studies.

As a manager it makes me proud to support my team in helping all the children grow and develop into confident school leavers.