The Co-operative Childcare Bristol (Temple Meads) Nursery

British Empire Museum, Clocktower Yard, Bristol Temple Meads, Bristol BS1 6QH

The Co-operative Childcare Bristol (Temple Meads) Nursery is a converted Grade II listed accommodation, which makes the most of a versatile interio in order to provide early years care that is inspiring and age specific.

There are two outdoor play areas that enable the younger and older children to enjoy the outdoor environment in safety.

All colleagues are qualified or working towards their qualifications and together they have over 135 years of experience in childcare. Nursery Manager Donna has a wealth of experience in childcare and there is a dedicated, loyal team of 23 colleagues who help children to have the best start in life in a brightly refurbished nursery setting.

Group: The Co-operative Childcare

Person in charge: Leanne Fear (Manager)

Local Authority / Social Services: Bristol City Council

Number of Staff: 23

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 72

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Overview

The Review Score of 9.3 (maximum of 10) for The Co-operative Childcare Bristol (Temple Meads) Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Co-operative Childcare Bristol (Temple Meads) Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.492 for The Co-operative Childcare Bristol (Temple Meads) Nursery is calculated as follows: ( (167 Excellents x 5) + (70 Goods x 4) + (17 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 264 Ratings = 4.492

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for The Co-operative Childcare Bristol (Temple Meads) Nursery is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 12 Reviews ÷ 14.4 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 The Co-operative Childcare Bristol (Temple Meads) Nursery has a Review Score of 9.3 (9.325)

Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Co-operative Childcare Bristol (Temple Meads) Nursery?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Co-operative Childcare Bristol (Temple Meads) Nursery

  • Mother of Child
    21
  • Father of Child
    1

We are really pleased with the environment in both the preschool and baby rooms. All the staff are really lovely and caring and my children really like going.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I find the staff in the nursery is very friendly and welcoming to my little girl. But the best review I can offer is that my daughter can't wait to go to nursery, she really enjoys her time there.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are lovey they show a genuine care for the children to nurture and bring out the best in them as individuals. Highly recommend.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

The staff at this nursery are very caring. They all know me and my child, even those who don't work in my child's room. My child loves going to nursery each day, and always has fun. They are always doing new and fun activities, and have plenty of space to run around, both inside and out.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter always comes home happy and loves going to nursery. I feel totally at ease when she is there. The staff are always friendly and my daughter loves everyone there. The security is fantastic, I was even stopped going in as I’m not the usual parent to collect.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   5 out of 5

The individual staff in the rooms are great; they are always enthusiastic and talk fondly and knowledgeable of my daughter. She has bonded well with them and is clearly in a caring environment and receiving focused attention. She would benefit from more structured activities. When picking her up she often seems left to her own devices a lot and sometimes the children have been watching TV, which I would much prefer not to be the case. They do spend a lot of time in the garden, which is great.

The nursery has suffered from management and staff turn over this year, resulting in poor communication (esp. about room allocations), not knowing who is who and slow responses to emails. I used to really appreciate their flexibility, but company policy is to cut this out with administration fees and no ability to swap days - even if there is spare capacity that day. Also, things like the boards with people's pictures, roles and names are out of date which seems poor.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Ramandeep Sandhu, Customer Service Advisor at The Co-operative Childcare Bristol (Temple Meads) Nursery responded to this review on 16 Feb 2018:

It's great news to hear you are happy with the care our staff provide for the children, we do take a lot of pride in getting to know our parents and children and building strong partnerships with them. Each room spends a lot of time each day completing planned activities with each individual child, these are brought together by setting individual next steps by the key person and then with the interest of the child. These activities are prioritised to be completed around the normal drop off and pick up times. We ensure all staff have the time to give an effective and thorough feedback of each child’s day to the parents/carers dropping off and picking up so at these busier times of the day, we do a lot of free-flow play where the children can decide, based on their interest what they play with. We also do a rolling snack so this again is children choice, this is when they are ready to come away from their toys/activity and have some fruit of their choice and a drink.
Regards to the management team, we have recently recruited a new Deputy Manager who has transferred from another Co-operative Childcare, this has given us the chance to begin our new journey within the office and can help support the rooms.
We are spending a lot of our time updating and sprucing up the nursery with lots of exciting new changes and displays.

Our son has been at pre-school here for only 4 months and he’s fitted in so well during this time, he loves that he can play outside when he wants and has made a lot of friends in the short time he’s been here.
He gets on very well with all the staff not just his key worker and his confidence continuously grows. He loves it here and very excited his baby brother joins the baby room in a few weeks time.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Although the staff in the baby room were lovely I found the overall approach to communication disappointing. I logged a call with the main Co-operative Nursery switchboard about access to the online feedback and received no callback or resolution to the issues. I never saw the key worker who we were assigned - who seemed to not work on the day my child was in the setting.

The setting wasn’t welcoming to parents entering the main door and it was frequently difficult to talk to staff in the office. Rooms were moved without any notice and left me searching for the group. I also was concerned about security on occasion when I could just walk in through the inner door with no one acknowledging or questioning me.

Generally, it felt like, as my child was only there one day a week, that we didn’t get the acknowledgement or attention which should be due to a parent with a baby in the setting.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Unlikely

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Average Rating:   2.4 out of 5

Ramandeep Sandhu, Customer Service Advisor at The Co-operative Childcare Bristol (Temple Meads) Nursery responded to this review on 16 Feb 2018:

Thank you for your review, I am pleased to hear you had a good partnership with the Baby room staff, however, apologise for your overall approach to communication. We try our best to address all concerns and compliments as quickly as we can while ensuring the daily running of the nurseries are to the highest standard for the children and staff. As we have rolled out the use of Tablets within the nursery setting, we have spent a lot of time learning our way around them to ensure we are using them to the fullest potential, I am sorry you were unable to access this.
Recently we have appointed a new Deputy Manager to the nursery setting who has worked within our other nurseries for a long time. We are aiming to develop a strong management team and develop the setting in lots of new and exciting ways. We also spend a lot of time supporting the rooms to create stimulating environments for all the children that are enriched with resources and learning opportunities. We want each child’s experience here to be special to them and we hope that in the future you will get to experience this.

The Co-operative Childcare in Bristol is a fantastic nursery. It's very rare to find a nursery that will look after your children exactly as you would and who provide a really lovely experience for all the children in their care.
Both my children have been and still are at the nursery and in the five years we have been there we have never had a single complaint.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been attending this nursery for 2 years since she was 1 year old. She is very happy and the team here are very attentive and caring. If I were to have any criticism it would be that their administration can be poor at times but this is no reflection on the level of care she receives.
The long opening hours are also a huge plus and offer an opportunity for children of different ages to mix during the early morning or early evening hours.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

Staff are friendly and accommodating. My children have always felt comfortable attending and their development has progressed well under their care. Lots of play options and outside time. Great food choices.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

The only comment I would make, is that I think better security to gain access to the building would be good. I do think it’s pretty easy to be let in. Maybe all parents should have a key fob?

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4 out of 5

My daughter has been in Co-op Nursery in Bristol for last four years. She really enjoyed her time in the nursery, she has been looked after very well by nursery staff. All the staff members are quite friendly and well caring. We really liked this nursery as its more spacious compared to other congested nurseries. The best thing about this nursery is the convenient timings, as it's opened for longer hours from 07:30 am to 18:30 pm which is ideal for working parents, as we need not rush to pick up our child. The staff are outstanding. I thank all the staff for looking after our daughter very well for last four years, she really misses everyone in the nursery as she has moved to school now.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter started the nursery with the usual phase of tearful mornings and even pickups but staff were always welcoming with smiles and cuddles. In no time at all, my girl was loving it, regularly running in full of excitement. She has made some lovely friends and memories. Her allergies were always nicely catered for.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

The staff are very approachable, friendly and caring and seem to work really well together as a wider team. The staff engage really well with the children and form good relationships. Both our children have always enjoyed the food and mealtimes where they can serve themselves. The outside space is limited but made the best of and resources inside are plentiful. In preschool, I did hope there would be more structured learning activities but they are clear about children choice too. They do lots of messy play which the children enjoy. They were good with recognising development needs and supporting this. Fantastic at supporting with inhalers/medication etc. The access times are good without additional wrap around charges. There can be problems with the billing but they have recently launched a new payment system which is expected to simplify things. Ultimately we feel our children are in a happy, safe, stimulating and nurturing environment.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.4 out of 5

My child started in the nursery (cats1) and is now in the attached pre-school. I have always found the staff to be very friendly and informative. Nothing I have asked for has ever been too much trouble. All staff are happy to help. Management always reply to any requests immediately and seem honest and open. My child has always been happy here and therefore so am I.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

My little girl has been attending this Nursery since January 2015. My main reason for choosing this nursery is location, being near to temple meads on my route to work.
She has moved up rooms twice since being there. Each time she settles really quickly and well. All the staff are friendly and welcoming, my little girl willingly walks into her room and goes to staff when I drop her in, she is happy and has come on so much since being there.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   5 out of 5

This is a great nursery and my 2 children have loved it and miss the people and friends they have made. The care has always been excellent with staff really friendly and clearly caring for the children. We have no quibbles whatsoever about the nursery.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

Convenient location. Very friendly reliable staff. Confident leaving my child in their care, knowing he is learning, eating nutritional food, being cared for if upset and generally enjoying himself at the nursery. My son always goes to nursery smiling and comes home smiling too, which to me says a lot.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.1 out of 5

Our little boy has thrived under the care of the excellent staff at The Co-operative Childcare Bristol (Temple Meads) Nursery. His development has been tremendous and we're so grateful for the care and attention he's received in his time there.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter has attended The Co-operative Childcare in Bristol since October 2015. We could not be happier for her to be there. All the staff - from nursery managers, room leaders and childcare assistants to the ancillary staff - are welcoming, warm and positive. They clearly care about the children and I have never once worried about my daughter's needs being met. She is now in her third room at the nursery having progressed through the age groups and is thriving due to the interactive play and supportive learning environment. The facilities are excellent - spacious, inspiring and clean. We have regular progress updates and I feel connected to the staff if I ever need to discuss an issue with them. We also appreciate the extended hours which is invaluable in combining busy work and home lives. I rate the nursery extremely highly and have no hesitation in recommending it to other parents.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

It's a lovely nursery - staff are excellent and caring. It is in a very convenient position.
My daughter is very happy there. The only issue is that it is dearer than other nurseries. I wish that we could remain at the nursery but sadly will be leaving for a more affordable place.

How likely would you be to recommend The Co-operative Childcare Bristol (Temple Meads) Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

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