Bright Horizons Quayside Day Nursery and Preschool

University Campus Suffolk, Waterfront Building, Neptune Quay, Ipswich IP4 1QJ

Bright Horizons Quayside Day Nursery and Preschool, in Ipswich, is registered with Ofsted to offer childcare for children through a friendly service that values the confidence and trust of parents, while being an ideal atmosphere in which for children to learn and develop.

The nursery offers high-quality care and education for babies from 3 months to children up to 5 years of age.

Opening times are from 7.30am- 6.00pm.

To find out more about the nursery and to arrange a personal tour please get in touch via the website.

Group: Bright Horizons Family Solutions

Person in charge: Rachael McNair (Manager)

Local Authority / Social Services: Suffolk County Council

Number of Staff: 29

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 90

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.1 (maximum of 10) for Bright Horizons Quayside Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Quayside Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.528 for Bright Horizons Quayside Day Nursery and Preschool is calculated as follows: ( (115 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 180 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.556 Points relating to the number of positive Reviews for Bright Horizons Quayside Day Nursery and Preschool is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 10 Reviews ÷ 18 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Bright Horizons Quayside Day Nursery and Preschool has a Review Score of 9.1 (9.084)

Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Quayside Day Nursery and Preschool?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bright Horizons Quayside Day Nursery and Preschool

  • Mother of Child
    12
  • Father of Child
    3

I always feel included in my son's care. Staff are always happy to stop and talk about what he did during the day. I feel they really care about what they do here and how they affect the children's development. All round fabulous nursery.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I am very happy that my wife and I decided to send our son to nursery. It is great to see him developing his personality in a safe and caring environment surrounded by devoted staff and children at a similar development stage. We are very pleased to see our son being friendly to people he meets on the path of his life (i.e in superstores etc) that is, without doubt, thanks to him being exposed to meeting lots of friendly pupils staff and parents coming to nursery. Our friends a baby have said seeing how our son (comparing to kids raised by their mostly mums at homes) they will be happy to see their child developing in a nursery environment.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Likely

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Average Rating:   4.2 out of 5

So far I am pleased with my experience as a parent who uses this service. Communication continues to be good with no issues raised to date. I have no complaints with how my child is cared for.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   3.9 out of 5

I can't speak highly enough of the staff. From day one they have taken great care of my son, and he loves going to nursery. I would recommend this nursery to all friends and family. The food provided is also excellent.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son has been at Bright Horizons Quayside Day Nursery and Preschool since he was 6 months old and the nursery has been amazing. He has been encouraged to grow and learn at his own pace and the staff really work with the parents to support the children through their difficulties. He has learnt so much in preschool and is almost ready for the big step towards school.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My children love you all!!!

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

All staff are amazing with my daughter and stick to her routine during the day. She loves the nursery and always has so much fun. Activities have improved so much over the last month and my daughter is now regularly coming home with artwork.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My son has been going to Quayside for about 7 months now. He has learnt so many words from there, the staff are good and the children's menu (food) is great.
When I go to pick up my son after a day's work he sometimes does not want to leave the nursery. This means he has had a great day and gives me joy and reassurance as a full time working mother.
On a few occasions, he has had falls injuring his forehead, lips and tongue and unexplained scratches on his face possibly from other kids which got me worried. Overall, I'm happy with the care. Thank you to the staff and management.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Quayside Day Nursery and Preschool responded to this review on 10 Apr 2018:

Thank you for submitting a review for your nursery. I have passed on all your comments to the Nursery Manager so she is aware of your concerns.
Kind Regards,

My child has attended this nursery for 4 years and I would recommend it all day long. Staff are amazing, thoughtful and considerate of each child's needs.

I have been comforted by their willingness to listen to concerns, no matter how trivial, and find a way to overcome them.

I love the diverse way of learning which is brilliant and my child loves the variety of interactions.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   4 out of 5

Where to begin on how FAB this Nursery is.

From day one they have made me and my son more than welcome and instantly made us feel like part of a 'family'.

Most recently though I have seen huge improvements in staff morale and even the children's morale since new management has come in.

The communication towards parents has also vastly improved. Before when I called in to say my son was sick and not attending I would get a call later to ask where he is. Now, however, I get a call to ask how my son is feeling and if there is anything they can do to help.

The food they supply is superb and very nutritional, my son usually has seconds! Love the updates at pick up time.

Today was the best day - I dropped off my son to a special themed day that they had planned around his love for the Disney Film Moana and all the children were elated at the games and activities laid out for them.
It so refreshing being able to come to work knowing he is safe, happy and well cared for - Thank you!

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Please note all reviews before this are when another lady was running the nursery.

My story begins as the new lady took over, I have noticed a changing trend with the nursery. Since we are in the coldest months, the nice hot/warm food that was provided has now changed to sandwiches for dinner. They say it has been due to deliveries however they have 'chefs' on hand which should be able to whip up something a little more appetising for our little one in the coldest month of the year.

It's a shame. Our little one was doing so well and developing new skills but now with the babies in their room (as staffing is an issue) this has taken its toll on our child and they have started digressing back to a baby, crawling and screaming for attention, where before they would want to walk everywhere and try their best to use words (random sounds but we know what they are after).

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Unlikely

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Average Rating:   3.3 out of 5

My youngest daughter is currently in pre-school and has been there since she was 9 months old. My eldest daughter went to Quayside before her and still goes to Forest School in the holidays.
The nursery staff are brilliant and really take the time to get to know your child and their individual needs. I have no worries leaving my daughter there, the staff look after the children as if they are part of their own family!

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

My daughter loves Forest school and Little Kickers. She has good bonds with the staff and her key person. The food is great and the staff have been good at encouraging her to try foods. The theme days are great fun.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter just this year started her nursery. For the first few days, she was very stressful but staff were very warm and welcoming. My daughter was connected with her Key nurse (person) very quickly. My daughter's Key nurse (person) makes her calm down when I leave her in the nursery. Care staff inform me all the time about what my daughter has been doing e.g. when she went for a nap or how much she has eaten. They are always trying to engage them with some activities and I am very pleased with it. I would extremely recommend this nursery to my friends because the nursery rooms are spacious, well equipped, and there are sleeping/resting place and an outside area which is well arranged too. Nursery staff is very friendly, polite and helpful.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

My son has attended this nursery for 3 years. He is now in the pre-school room.
I can't rate this nursery enough on all aspects. I am safe in the knowledge that he is safe and cared for.
Every member of staff has got to know my son especially his key persons.
I love that the nursery has a forest school, an excellent way for children to learn whilst being outside.
The food has always ben excellent which a large variety of flavoured all home cooked.
We will be sad come next September when it's time to leave for primary school, but I am more than happy that he will be prepared in the right for it with the help from Quayside nursery.

How likely would you be to recommend Bright Horizons Quayside Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

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