Knowle Green Day Nursery (Staines)

Knowle Green, Staines-upon-Thames TW18 1AJ

Knowle Green Day Nursery (Staines), Staines-upon-Thames, Surrey
Knowle Green Day Nursery (Staines), Staines-upon-Thames, Surrey
Knowle Green Day Nursery (Staines), Staines-upon-Thames, Surrey

Knowle Green Day Nursery is a purpose built, spacious day nursery of the highest quality, with four main play areas and additional sleeping areas. The nursery has a warm, caring and friendly atmosphere, with a team of qualified and experienced practitioners providing a happy sociable environment where all children are treated as individuals.

All age groups have access to the large enclosed garden area which offers a wide range of activities and learning opportunities, which help to promote children's social, emotional and physical development.

Open from 7.00 to 6.30 and with a fully inclusive package, Knowle Green offers a comprehensive and convenient service to parents.

Group: Childbase Partnership

Person in charge: Faye Walker (Manager)

Local Authority / Social Services: Surrey County Council

Number of Staff: 43

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 108

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1830

When Closed: Bank Holidays

Languages Spoken (other than English): Spanish; Castilian, Portuguese, Romanian, Russian, Urdu

Vacancies

6 Child Vacancies

posted 27 Nov 2017

Across all age groups

Reviews

9.4 Knowle Green Day Nursery (Staines) has a Review Score of 9.4 (9.411)

The Review Score of 9.4 (maximum of 10) for Knowle Green Day Nursery (Staines) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews over all time. This Average Rating is also the rating value for Knowle Green Day Nursery (Staines) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for Knowle Green Day Nursery (Staines) is calculated as follows: ( (425 Excellents x 5) + (152 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 600 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.741 Points relating to the number of positive Reviews for Knowle Green Day Nursery (Staines) is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.6 positive Reviews (108 registered maximum number of service users ÷ 5). 16 Reviews ÷ 21.6 Target = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    40
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knowle Green Day Nursery (Staines)?

  • Extremely LIKELY
    45
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knowle Green Day Nursery (Staines)

  • Mother of Child
    33
  • Father of Child
    17

I continue to be very pleased with the support my two children are receiving from the nursery and particularly the help of their keyworkers in assisting them to settle in after we spent time living abroad. I am also really pleased with the development they have shown already after just being back for a month. Thank you!

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Knowle Green nursery is wonderful, set in scenic environment, with enthusiastic, passionate staff. I am impressed with the level of service and care provided to my daughter who started at 14 months. She has now settled well into the Ladybird class. As a part-time working mother, the transition to the life of nursery has been eased by the professional manner conducted by all at Knowle Green Nursery.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son is being cared for in the nursery very well. He has been happy from the start. We started nursery when he was seven months and I must say that the staff are very friendly, caring and have always made sure they tell us what happened during the day (no matter how many times you call them when you are worried). I strongly recommend Knowle Green to any parent. Also, they have many activities that encourage them to explore the world around them.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We absolutely love using this nursery. Our little girl enjoys all the different activities and loves exploring in the Woodlands. The food is awesome, she eats everything and the new menu looks great. All the staff are so friendly and welcoming.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I've used this nursery for the last six years for my three children. The kids have loved every minute of their time here, and I think that reflects on the staff who are excellent and happy to go the extra mile for the kids. The management team also deserve praise for their leadership of the nursery, and their desire to see that each child achieves its potential.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My son has settled into the nursery very well, the practitioners have been helpful with this process. He has become more vocal since starting nursery and gets so much enjoyment from the activities and stimulation throughout the day.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been at Knowle Green for 3.5 years and has grown into a well rounded and polite little boy who is ready and excited for 'big school'.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My son has just left pre-school and has started at his primary school. We first sent him to Knowle Green when he was 9 months old. We have always been very happy with the care given by staff in each room. Staff are friendly and make each child feel secure. The room staff and management always work in partnership with us.

The nursery has supported us as parents too, offering advice on sleeping at night, toilet training, educational development etc.

The advice and assistance given to us doing the primary school application process is invaluable. My son was given lots of support to 'get ready for big school.' His transition from nursery to reception has been very smooth and this is very much down to the nursery's encouragement and support. Our son runs into his class each morning full of smiles.

We would like to take this opportunity to thank all the staff for the love you have given our son. He is a happy, confident little boy and is well equipped for the challenges of school.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

The staff at Knowle Green Day Nursery (Staines) have been amazing with my son settling in. They have contacted me a few times throughout the day to reassure me that he was fine. I have found ever since my son started nursery he has become more social with other children and adults and his speech has progressed and has become more confident.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We are extremely happy with the care our son receives. He really enjoys the nursery. The staff are very kind and caring and really nurture and develop the children. He is really thriving in this environment.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We've sent both of our girls to Knowle Green and can honestly say we have loved the experience. The girls have attended every room from Caterpillars all the way up to Pre-School and each key worker has looked after the girls as their own.

The care Knowle Green takes to develop the children truly stands out and each room has been designed carefully to engage and grow the children appropriately.

The girls also loved the school trips and always talk fondly of their adventures on the train to the theatre or green grocers! Thank you Knowle Green team - we won't hesitate to recommend you!

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

This is my daughter's last nursery experience and she has settled very well and is now very ready for school life. She has learnt many new skills in Math and can now write her name. Her interest in writing has greatly improved.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Knowle Green Childbase Nursery has been fantastic for our daughter. We are in our 4th room and the support and development have been excellent. The facilities are very good and the new and improved garden is lovely. I couldn't recommend this nursery highly enough.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

So far I have been so impressed with the care my daughter has received. Everytime I leave the nursery I feel 100% comfortable that she ie looked after and safe. She loves her key worker and it makes me happy knowing she has someone there who she feels comfortable with. All the nursery workers/nurses seem gentle and happy toward the children.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Great, happy light nursery. Always welcoming, makes my children and me feel welcomed. They settled very well in the morning and enjoy their time at nursery. Have sent all my children here.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

MY daughter started at the nursery a few months ago and loves it. From the girls in the rooms to the management and even the cooks, everyone is friendly, helpful and makes you feel welcome. The confidence my daughter has gained is incredible in such a short space of time, she is learning new things daily.
I put 100% trust in leaving my daughter at Knowle Green, as I know she is in safe hands. It makes the drive from London to Staines worth it.
The only negative I can think of is, when my daughter does baking, I would quite like her to make me something too.
I couldn't recommend it enough.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Always receive a friendly welcome from all staff. Staff/management always go out of their way to assist/help with anything that is asked, always accommodating. When visiting the nursery, all children appear happy and content. Food choices are nice and varied. Need to ensure children are offered plenty of water throughout day. The new online parent zone system is great- lovely to be able to keep regular track of your child. At times may need a slightly more detailed handover of your child's day when picked up. Overall very pleased with Knowle Green Day Nursery. Thank you.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

We have always had a good service at Knowle Green Nursery. My son enjoys his time here. the staff are well trained, professional and friendly.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

Excellent support and encouragement from all staff in the development of my son's learning.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Lovely people, professional, the nursery itself (building, grounds) is excellent. Overall very good nursery. I would recommend this nursery to friends and family. Improvement needed on - breakfast could use more variety, a lot of staff turnover lately, feel like the staff have a lot of paperwork etc as sometimes busy doing that instead of engaging with the children.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Satisfactory

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

Staff provide excellent care, never have to worry about whether my daughter is tired or getting enough of the right food or stimulation.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

I have been using Knowle Green Day Nursery for my daughters since 2011. This nursery is out of my way because I don't live or work in Staines. The quality of care and the enjoyment my girls have makes the travel worth it. My daughter loves coming in and is progressing so well. I'd like to take this opportunity to recognise my daughter's key worker, she is such a credit to the nursery and she is lucky to have her.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Very happy with the nursery. My daughter has integrated very quickly, she loves it and that matters a lot. Would fully recommend the place to friends and family.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

My son really enjoys the nursery, engages well with the staff and children. Staff are really caring. Occasionally management updates (via letters) are not always in sync with our wishes for our son, e.g. approach and timings for room changes. Other than that we are happy with our son's learning and emotional development.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Satisfactory

Faye Walker, Area Manager at Knowle Green Day Nursery (Staines) responded to this review on 19 Sep 2016:

Thank you for taking the time to review our Nursery. I’m delighted that you are happy with the staff team and your son’s learning and development. Parent partnership is key at Knowle Green and we will use your feedback to improve our room move process across the nursery.

My daughter really enjoys her time at Knowle Green. All the staff at Butterflies are really helpful and friendly and she always talks about them. I am convinced that Knowle Green has really helped her confidence and we never have to encourage her to go. It is great to get the detailed feedback on her development and be told of areas we can focus on.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I have never had any doubts about leaving my daughter in the care of the staff here. They are 100% focused on the care and development of the children and my daughter always comes home happy and smiley. Her development has been fantastic and the range of activities is impressive. I can't recommend Knowle Green enough.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter has a great time at the nursery. She went from crying every time I drop her off to not wanting to come back and play more in the nursery in a span of 3-4 weeks. I am very happy with the staff. They have taken care of my daughter so well.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My son started last month only. So far he is loving his new nursery. The staff are caring and take good care of him.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Satisfactory

Activities: Satisfactory

Staff: Satisfactory

Food / Nutrition: Satisfactory

Management: Satisfactory

Cleanliness: Satisfactory

Safeguarding: Satisfactory

Value for Money: Satisfactory

Thoroughly enjoy coming to the nursery. All the staff are welcoming and friendly.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Overall good service. We have had questions and given feedback and on a couple of occasions, the result of these questions had been slow. Workers are friendly. Don't like the fact that feedback forms have stopped.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Satisfactory

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

Faye Walker, Area Manager at Knowle Green Day Nursery (Staines) responded to this review on 19 Sep 2016:

Thank you for taking the time to review our Nursery. We will use your feedback to review our current communication and internal processes in order that any improvements can be identified and made.

Most staff are very kind and are patient. Reception staff are helpful when we called for help.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Very impressed with all aspects of the nursery.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Very happy with Knowle Green. My daughter has been attending for the last three years and I don't think I can recall having any issues or problems. Any problems I have had have been dealt quickly and to a high standard. The management and staff are fantastic. Well done and keep up the good work.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Excellent service and good care. quite clean and have a variety of activities for the kids. Good nutritional food provided. Nice ambience and good maintenance.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Knowle Green is a fantastic nursery and the team there have been brilliant with my three children. I cannot recommend them highly enough.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Everything about the nursery is excellent. I love the fact the food is cooked in-house and is fresh. Every day is different. All the people who work there are excellent and unlike some nurseries there are males who work there as well as female staff. The facilities are very good. I can only say glowing things about the people that work there.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

My daughter has started the transition to pre-school and she has been very happy. Almost every day she tells me how much fun she has been having. The difference as well in her development over the past months has been great.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has a great time at nursery. He is always excited about his day. All staff are nice and friendly.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I have an excellent experience with this nursery. My daughter had been here for three years and the staff are like an extended family. She always talks about the staff and says she loves them. The atmosphere is relaxed although very professional with lots of activities and she is developing well. Overall very pleased.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

All I would like to say, is that my daughter adores her carers and absolutely loves going to the nursery every weekday morning. My daughter has been attending this nursery since she was a baby and I have had no complaints whatsoever. The team are always coming up with interesting activities for the little ones.

The carers at Knowle Green are the real gems, they always bring a smile to your face. Always warm, welcoming and engaging.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We are very happy when the service staff helped us through with special care for my daughter until she settled in. Very friendly staff.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My children have settled really well into the nursery environment, the practitioners have really put my mind at ease with them eating and sleeping and listen to me and my children's needs.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Brilliant nursery with excellent staff. Always friendly and work really hard to assist with any problems your child is having, including understanding routines with split parenting, toilet training and new feelings. Even though we have moved further away this nursery has been so great I decided to keep him here rather than move him. Fully recommend to anyone.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We have now got our second child coming through nursery and we have been very happy with the experience. It is a warm environment and all the staff know all the children, giving the atmosphere a family feel to it. Our three year old happily bounces in every morning and chats about her experiences during the day. We've had a huge amount of support in terms of feeding, potty training, sleep etc over the years. Our 6 year old still likes coming in to see everyone and to show how tall he is now. The educational side is also very good and both children have quickly picked up on learning their numbers and letters etc whilst there.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My little one enjoys being into this nursery since she was 11 months old, now into pre-school. She has been learning in every room of the nursery and developing at every stage. Excellent service, amazing staff! Thank you.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Satisfactory

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

I was nervous about going back to work as my daughter was a poor sleeper and very hard work at 10 months. I was sure she would not cope with childcare. However, the staff at Knowle Green were so attentive and made sure they knew my daughter as an individual. I know she is in good hands. Now when we arrive she squeals in excitement. The nursery have encouraged her with walking and talking and eating healthily. The best bit is she is now so stimulated during the day that she sleeps loads better. I cant thank the girls there enough for taking such wonderful care of my daughter.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have been really impressed with the quality of care our child gets. All the staff are friendly, helpful and well trained, excellent with the kids and create a really positive and happy atmosphere for them. Our child starting attending the nursery at the age of 2 and it was a nervous time with some early tears and adjustment issues as it's a big change from being at home every day. However, the key worker and other staff were amazing, helping to settle our child quickly and ensuring we were updated with progress. Within a month it was actually harder to bring our child home than drop off!

The facilities are really good and they run regular activities to give the children new stimuli, which is important for their development. It has been a great experience for our child, who has developed better social skills and learned to mix and interact with other children really quickly, wonderful for us to see. We now have a second child and intend to send them to the nursery as well, as soon as they're old enough.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Satisfactory

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

The nursery is warm, friendly and caring. The baby room is especially 'cosy' which is wonderful for the babies setting in a new environment away from home for the first time. The separate outside play areas are well equipped and the nursery has its own a 'woodland garden'. The staff are one of the nursery's best assets. Many have been with the nursery a very long time so there is continuity for the children.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

My son attended the nursery for a year and he enjoyed every single moment he spent there. The staff are very friendly and caring. I love the environment because kids can play in different places and learn at the same time. My son has built self confidence in expressing himself and has respect for others. The staff are well trained and got good experience with kids. We'll really miss everyone in Knowle green.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

This nursery is purpose built and spends considerable effort to provide the children with a wide variety of activities in a safe environment.
They have also listened to parent feedback and operate slightly longer hours in order to facilitate parents who have a longer commute to work.
The children are always very happy.
The support we have received with key childhood development and challenges has been fantastic - dietary needs, potty training, getting dressed, etc.

How likely would you be to recommend Knowle Green Day Nursery (Staines)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

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Awards / Recognitions

March 2017

April 2013

February 2013

Investors in Diversity

Recipient: Childbase Partnership

Date: Friday 15 Feb 2013

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Sunday Times Top 100

Recipient: Childbase Partnership

Date: Friday 15 Feb 2013

more details

December 2011

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