The Co-operative Childcare Carterton

West Oxfordshire Business Park, Wavers Ground, Brize Norton, Carterton OX18 3YJ

There are 7 rooms within The Co-operative Childcare Carterton nursery split into the following age groups: two rooms for 3 months – 2 year olds, one room for 18 months to 2 and a half year olds, one room for the 3-5 year olds, another room for the wraparound care they provide, with the last room used for the before and after school club.

The nursery has its own garden with many different areas for the children to play in and explore. There is a dedicated, loyal team of 28 colleagues who help children to have the best start in life in a bright modern purpose built nursery setting.

Nursery manager Danielle has worked in childcare for 14 years and has also completed her BA degree in Early Childhood Studies and Early Years Professional Status.

Group: The Co-operative Childcare

Person in charge: Georgina Hempstead (Manager)

Local Authority / Social Services: Oxfordshire County Council

Number of Staff: 34

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 90

Age Range: from 0 years 5 months to 8 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Overview

The Review Score of 8.6 (maximum of 10) for The Co-operative Childcare Carterton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for The Co-operative Childcare Carterton in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.22 for The Co-operative Childcare Carterton is calculated as follows: ( (66 Excellents x 5) + (78 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 168 Ratings = 4.22

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.333 Points relating to the number of positive Reviews for The Co-operative Childcare Carterton is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 6 Reviews ÷ 18 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 The Co-operative Childcare Carterton has a Review Score of 8.6 (8.553)

Average Ratings

  • Excellent
    3
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Co-operative Childcare Carterton?

  • Extremely LIKELY
    7
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Co-operative Childcare Carterton

  • Mother of Child
    12
  • Father of Child
    2

Lovely nursery, my little boy gets excited when it’s nursery time! The staff are super friendly and always make us feel at ease.

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Likely

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Average Rating:   4.4 out of 5

I would highly recommend the Co-operative Nursery in Carterton. My son has been going since he was 10 months old and now is in his final year of preschool. He loves all the staff and they all make him feel at home. He is always happy and very chatty about the day he has had at preschool and how much fun and activities he has done. He especially loves the garden and all the scooters and equipment they are allowed to use. I could not fault them with the hand over at the end of the day all very detailed on what he has eaten and what he has done in the day.

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Likely

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Average Rating:   4.9 out of 5

Great staff, my child loves being here, has lots of fun but also learns so much. Any queries are answered quickly too.

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Likely

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Average Rating:   4.4 out of 5

The staff are fantastic and really care about my child. He enjoys preschool and is excited to go in each morning. The ParentZone app is useful for keeping updated and it's great to see pictures of what my son had been doing.

How likely would you be to recommend The Co-operative Childcare Carterton? Likely

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Average Rating:   4.2 out of 5

Our son loves to go to this nursery and he has a good bond with all the workers there. There is a good mixture of things for him to do.

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Likely

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Average Rating:   4.3 out of 5

The Co-operative Childcare Carterton is a very pleasant setting to leave your little ones. The staff are very caring and make real efforts to bring out the best in your child, be they boisterous, shy, or somewhere in between. They also make sure that parents know exactly what their little ones have been up to every day when they come to collect them. All in all a good recommendation.

How likely would you be to recommend The Co-operative Childcare Carterton? Likely

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Average Rating:   4.1 out of 5

I would and continue to highly recommend the Co-operative Childcare. The staff in the Carterton, West Oxfordshire branch have been fantastic since my eldest daughter started there in 2014. I cannot fault the care and obvious admiration the staff have for all the children. They are connected, enthusiastic and have a wonderful bond not just with my two daughters but all the children who attend and have attended. I regularly witness them speaking to siblings by name when them and their parents collect younger siblings. The building is always clean, tidy and well kept. They constantly update the rooms and maintain a high standard. The children are well fed, spend lots of time outside exploring and learning. I could continue to praise with many more comments. Thank you to Carterton staff for all their hard work and dedication.

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Likely

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Average Rating:   5 out of 5

My twins really enjoyed attending this nursery. The staff were wonderful in the baby room - kind, friendly and enthusiastic. They spent each day doing a huge variety of activities and brought home many wonderful things they had made, including mini Christmas cakes. The hours they cover is also fabulous, so you can drop kids of very early and not have to worry about breakfast, and a late finish if required. If it wasn't for needing a term time only nursery, we would have happily continued using this nursery. I cannot even fault the safeguarding - my husband was thoroughly quizzed when he came to pick them up once!

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Likely

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Average Rating:   4.7 out of 5

My two boys went to this nursery, one is ten and the other is five, both really enjoyed it, which made it so much easier for me to go back to work. Very friendly staff always happy to help, would recommend it.

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Likely

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Average Rating:   4.2 out of 5

We have had 2 of our children there for 2-4 years and they always liked going and got on well with the staff. The play areas are nice and I always felt safe dropping them off. There are areas to improve but they always valued feedback and tried to make things better.

How likely would you be to recommend The Co-operative Childcare Carterton? Likely

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Average Rating:   3.8 out of 5

Staff never seem to stay for very long. My little one constantly has new key workers. Would be nice to see some consistency. Also hate to see little ones with dirty noses and faces. Would be nice at pickup if they could let the kids wash their hands and faces.

How likely would you be to recommend The Co-operative Childcare Carterton? Likely

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Average Rating:   3.7 out of 5

The staff within the nursery are very approachable. My daughter's eating habits and speech have come a long way in only two months that she has been attending the nursery. Regardless of the fact they are undergoing recruitment campaigns to get more staff. The care of the children is excellent. My daughter is very happy here and always comes home chattering away about her day's activities.

How likely would you be to recommend The Co-operative Childcare Carterton? Likely

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Average Rating:   4.3 out of 5

All staff are very professional and great with the kids. Have a great relationship with some of the longer standing staff members who have looked after both my boys, could not ask for a better key worker. They have made great use of the setting and nearby outdoor areas. The only negative point would be that there can often be a high turnover of staff/management although I suspect this is due to being near a military base rather than anything else!

How likely would you be to recommend The Co-operative Childcare Carterton? Likely

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Average Rating:   4.3 out of 5

Not happy with this nursery at all. Admin procedures, communication, billing and payments procedures were regularly poorly handled by the management team. Lots of mistakes made on their behalf and never an apology or phone call to explain why. The manager was unapproachable and condescending but unfortunately, it was the only nursery in the area without a waiting list... now we know why!
We had no problems with the care given to our children, however, we would not care to deal with the poor management, therefore, decided to withdraw our children from this nursery. We would definitely not recommend this place to anyone

How likely would you be to recommend The Co-operative Childcare Carterton? Extremely Unlikely

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Average Rating:   3.1 out of 5

Gemma Allardyce, Head of Central Operations at The Co-operative Childcare Carterton responded to this review on 22 Feb 2017:

Thank you for your comments and we are truly sorry that the administration within this nursery caused you such an issue. We did implement a new Nursery Management System last year that required fees in advance of the 1st and did find that this caused issues for some parents but this issue is now resolved. We are happy to hear that you had no problems with the care your child received but once again we apologise for any problems you encountered around the administration.

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