Bright Horizons Tonbridge Day Nursery and Preschool

29 Pembury Road, Tonbridge TN9 2JB

Bright Horizons Tonbridge Nursery and Preschool offers high quality care and education for children aged 3 months to 5 years of age.

Bright Horizons is proud to have achieved a Gold Award in April 2016 from the Royal Society for the Prevention of Accidents (RoSPA) for the 5th consecutive year, earning them a gold medal.

A team of experienced childcare professionals helps children to learn and discover through a play while maintaining a secure and hygienic setting in which parents can maintain full confidence.

Children are well prepared to transition to school with the unique Ready for School Programme including Growing Readers, Writers and Mathematicians programmes.

A stimulating outdoor area offers excellent opportunities for exploration and fun for all ages, including the herb garden.

Nutritionally balanced menus are available using fresh ingredients and are prepared on site, while catering for all dietary requirements.

Group: Bright Horizons Family Solutions

Person in charge: Sam Booth (Nursery Manager)

Local Authority / Social Services: Kent County Council

Number of Staff: 25

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 62

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Directions:

Located just five minutes’ walk from Tonbridge railway station, offering direct lines to London Bridge, Waterloo East and Charing Cross mainline stations. The nursery is also just five minutes drive from the A21, and a link to either the south coast or the M25.

Overview

The Review Score of 9.6 (maximum of 10) for Bright Horizons Tonbridge Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Tonbridge Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.605 for Bright Horizons Tonbridge Day Nursery and Preschool is calculated as follows: ( (277 Excellents x 5) + (137 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 430 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Tonbridge Day Nursery and Preschool is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 22 Reviews ÷ 12.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bright Horizons Tonbridge Day Nursery and Preschool has a Review Score of 9.6 (9.605)

Average Ratings

  • Excellent
    23
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Tonbridge Day Nursery and Preschool?

  • Extremely LIKELY
    33
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Tonbridge Day Nursery and Preschool

  • Mother of Child
    28
  • Father of Child
    8

I feel my child is in the safest hands when I drop her off at nursery. The staff are so friendly and always welcome my daughter with open arms.
The food/lunch selections are brilliant and better meals than we may have at home!
The management team are incredibly professional and helpful.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Like most parents, I am always a little anxious about leaving my daughter. However, when I drop her at playschool, I leave her with a great sense of security. I know that she will always have a great time and is well looked after.
She enjoys seeing the staff and other kids, is always fed well and has a good sleep. When I leave her, instead of feeling anxious, I look forward to picking her up to hear about all the things she has done and how much fun she has had.
Highly recommend this playschool.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

We've been extremely happy with the experience and care Teddies has provided for our 3 year old. She has settled in well to each of the stages of nursery, from baby care right through to preschool.
She has thrived from the activities and interaction with the other children and always been well cared for by the friendly, warm and approachable and professional staff. Thank you!

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has made an excellent start to preschool this year. The transition between rooms was carefully planned to make it as smooth as possible. She loves going in every morning and has made great progress.
The staff are kind and caring, plan interesting activities for the children and create lovely learning journals. Management is very strong, as is safeguarding.
Thank you for another great year.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

Our son loves his group Little Learners. Very friendly place for parents too. Recent improvement to food rating 5 demonstrates continuing development and Bright Horizons goal to get better.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

The change I've seen in both my children when starting Bright Horizons Tonbridge (Teddies) was fantastic. They turned into such social and confident children. Each day they run into their classes, eager to start another day of fun. I'm also quite amazed at all the things they've learned so far. The support from the carers regarding issues (ie. potty training, talking) is a real comfort. There's a very good and supportive atmosphere at the nursery. Thank you.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

We just started nursery recently (3 months in). The settling process wasn't easy for my daughter and nursery staff were so great and supportive of her and us as parents. Her key person is amazing and so genuine. My daughter loves her and it is making her settling into a new nursery much easier. The staff have a personal approach to every child and make sure they get to know them very well.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.1 out of 5

All girls that work there are very happy and do one to one work with my child. He is so happy and the staff are so helpful.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Bright Horizons Tonbridge Day Nursery (Teddies) has been brilliant in helping my daughter, not only have fun but develop. I feel happy leaving her there knowing she is having fun and not missing me!

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

We moved into the area early Feb this year, so my daughter has only been going to the nursery for the past two weeks, however, the staff have been amazing at helping her settle and now she gets really excited about going. The range of activities are brilliant and we have seen a difference in her confidence and behaviour already. I'm really looking forward to the Easter Parade, it's so lovely to have these activities where I can see her interacting with the other children.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

My child loves nursery. He always has a fun day with lots of varied activities. The staff are great and really care about him - they treat him really nicely and I know he is happy with them. He always eats his tea at nursery and they provide a good range of meals.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

Staff have always been very kind and supporting to me and my son, especially through settling in and changes. I feel the nursery and preschool provides fun and intellectual activities for the children. Overall my experience has been great.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

Both my boys love coming to nursery. I am greeted with handfuls of drawings and items that they have made during the day. I have good feedback from their key carers on what they have achieved during that day and over the longer time frame. I couldn't want for a better environment for my children to grow, develop and play.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

I am constantly impressed with the care and dedication shown by all the staff at Teddies Tonbridge.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Great and friendly staff that have helped my child settle really well.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

We have been really pleased with how our daughter has settled and been care for by the nursery right from the first day. She loves going to nursery which is a testament to the staff. It is also lovely to see how the staff seem genuinely interested in the development of my daughter and share in the pleasure of seeing how she is developing. I like having a contact book and hope that continues as it is useful to know how she has slept and eaten and I like reading about her day.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

This nursery is just fantastic. The team have really helped my daughter settle in. My daughter has to wear an eye patch due to a quint in her left eye and the team go beyond to ensure she wears it - in a fun and happy way. Nothing is too much and I can't recommend this place enough. Thank you all! Always so impressed.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

We just completed our first month at Teddies Tonbridge. This was my first time leaving my 11-month-old first baby. The whole team, even staff in other rooms were so kind and professional. I don't know how they do it as they juggle so much but they give us really personalised care. We have a few special dietary requirements and the staff have taken it in their stride, which is an enormous relief to me. My baby loves the Teddies food and eats more than she does at home.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Likely

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Average Rating:   4.6 out of 5

Both of our children have been to Teddies Tonbridge Day Nursery. Our littlest is only 18 months old and absolutely loves it. She gets her shoes ready to leave the house, some mornings she even climbs into her pram ready to go! She has always gone into the nursery without a tear. Which says it all. The staff are the biggest asset to Teddies. Always so friendly and the children love them. The building is a small converted church - quite quirky but a lot of character. The outside space is pretty limited but they have made the most of it. The children do get taken out on trips to the park occasionally too. Overall, Teddies Tonbridge is a great nursery.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

Absolutely love the nursery - I have a boy about to leave pre-school and one in Little Learners. I couldn't be happier with both rooms - staff are great, activities are brilliant (always come home with crafts/cooking) and they always eat well.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My 3-year-old son became unwell whilst at nursery. This was the first time he'd properly felt miserable and poorly but I was really impressed with the nursery's response. They recognised my son was not his usual self and informed me straight away about his high temperature. When I collected him he was clearly unwell but at the same time, he was happy being comforted by his key carer. At a time when children usually only want to be with mummy, I feel the fact he was happy with his key carer is testament to the relationship and trust which my son (and me!) have in them. Knowing that my son is being left in such a professional, kind, caring environment is incredibly reassuring to me.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My son has been at this nursery since he was 10months, he is now 3 years old and the staff and overall experience has been great.
The staff are attentive and helpful and my son just loves it there.
I would recommend to anyone.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

A lovely friendly environment where children are encouraged to flourish.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

My daughter has attended the nursery since she was one and this will be her final month before she starts school in September. The team at Teddies Tonbridge Nursery and Preschool have been incredible. Providing the best care and learning experience a working parent could ever wish for. Thank you for looking after our little girl so well.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My son always comes away from nursery really happy and full of energy and excitement. The team here really engage with the children and the activities are always fun. He has learnt so much here and has grown into a lovely, caring, funny and imaginative boy who loves to be centre of attention. I would definitely recommend Teddies Tonbridge Nursery and Preschool to anyone who is interested in developing happily in a safe and friendly environment.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

I have three children at Teddies Tonbridge Nursery and Preschool and they all enjoy their time here. It has a strong family feel and lots of opportunities for the children in different rooms to interact so when it comes to transitioning up to a new room, there are lots of familiar faces making the move easier.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

We have been with Teddies only since April 2016 but my daughter already very much loves it and just can't wait for Monday mornings to start school.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.1 out of 5

In the mornings my son smiles and gets excited when he arrives at Teddies. He loves being at nursery and that is due to the excellent staff that bring joy to his day. At the end of the day he waves bye bye with another smile and we go home with his daily diary, so me and his mum can share his experiences. We could not be happier with this nursery.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Staff friendly and knowledgeable, our daughter loves her carer. Accommodating and provide advice, deal with challenging issues well. Our child is very happy there, garden limited.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

Our daughter has recently joined Teddies and is very happy and settled. We are so pleased with our choice, as so far we have found it to be a happy, fun and caring environment for our child. The staff are wonderful, and every time we go into the nursery we feel welcomed and at home.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Really lovely nursery. My 10 month old son has gone there since he was 5 months old. He really enjoys it. The staff are lovely. They are very attentive with the children and seem to enjoy being at work!

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

Teddies is a great nursery and my son loves it there. I think he would go everyday if he could. Since joining Teddies my sons development has come on in leaps and bounds and he has made so many friends. He also has a great relationship with the staff and his key person and he loves coming home and telling me about his day and all of his activities at Teddies.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Management and staff are always available to discuss any concerns or issues.
The staff are very experienced and have the child's well being at the heart of everything and endeavour to build children's confidence and self esteem.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter really enjoys her time at Teddies.
She is always happy to go and looks forward to meeting the staff and other children.
She is more confident since going to the nursery. The staff are always helpful and great at giving information on how my daughter has done throughout the day.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Both my children have attended teddies Tonbridge and been very happy there. My youngest has now been there for nearly two years and has been very happy in each room he's been in. The staff are very caring, really develop the children through play and very good with the parents. The food always smells very good too! The outside play area isn't huge, but is well equipped.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

Both my children attended this nursery for a short period while we lived in Tonbridge. The nursery is excellent, staff are committed and professional. Staff supported us to transition my little boy from another Bright Horizons nursery after we had just moved house and had a baby. Without their help and support the transition would have been so much more difficult. I am very grateful for all the love and support offered to my little boy and then my daughter when she started at the nursery.

How likely would you be to recommend Bright Horizons Tonbridge Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Marketa, Mrgk Coordniator at Bright Horizons Tonbridge Day Nursery and Preschool responded to this review on 25 Aug 2015:

Thank you for your warm words and positive feedback. We appreciate you taking the time to share your experience and compliment on our nursery.

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Staff Profiles

Samantha

Samantha Booth

Job Title: Nursery Manager

Joined: 2006

Description:

I have been working for Bright Horizons since 2006. I began my journey as a Nursery Nurse working my way up into senior management in 2011. In 2014 I became a maternity covering Manager at Teddies Maidstone and then in 2015, I transitioned to Manager at Teddies Tonbridge.

I am very passionate about providing high-quality care and a safe and secure environment for all the children. I often spend time observing and mentoring staff as well as spending time with the children. I am very committed to ensuring that our company vision of Keeping Everyone Safe is very evident in our nursery.

Naomi

Naomi Lucas

Job Title: Deputy Manager

Joined: 2003

Description:

I have worked at Teddies Tonbridge since 2003. I started as a Nursery Nurse working with children aged 2-3 years. I then became Room Leader of Preschool in 2005. In 2011, I moved rooms to Baby Care to more experience within my role and was able to support new parents to the nursery and also give advice and support with their child’s development.

In 2013 I became Deputy Nursery Manager and I work alongside the Nursery Manager to ensure we are providing high quality childcare in a fun and safe environment.