Tops Day Nursery - Portsmouth

Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth PO6 3LY

Tops Day Nursery in Portsmouth was rated 'Outstanding' by Ofsted in April 2015. The nursery is a childcare setting, staffed by a team of qualified professionals.

This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff.

It offers very flexible hours and parents can book to the nearest 15 minutes, meaning they only pay for the hours that is required.

The facility is fully equipped to offer a rich early years learning programme, suiting the development of different age groups and preparing children for the challenges of full-time education.

There is a no-added sugar menu at the nursery, ensuring children have a nutritional, healthy diet.

Group: Tops Day Nurseries

Person in charge: Kasia Stunt (Manager)

Local Authority / Social Services: Portsmouth City Council

Number of Staff: 59

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 99

Age Range: from 0 years 3 months to 4 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0600-2000

When Closed: Christmas, Boxing Day & New Year

Overview

The Review Score of 9.6 (maximum of 10) for Tops Day Nursery - Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Tops Day Nursery - Portsmouth in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for Tops Day Nursery - Portsmouth is calculated as follows: ( (277 Excellents x 5) + (92 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 383 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.96 Points relating to the number of positive Reviews for Tops Day Nursery - Portsmouth is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.8 positive Reviews (99 registered maximum number of service users ÷ 5). 19 Reviews ÷ 19.8 Target = 0.960

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Tops Day Nursery - Portsmouth has a Review Score of 9.6 (9.641)

Average Ratings

  • Excellent
    25
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tops Day Nursery - Portsmouth?

  • Extremely LIKELY
    28
  • Likely
    4
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    0
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  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Tops Day Nursery - Portsmouth

  • Mother of Child
    30
  • Father of Child
    2

Staff are always happy and are always discreet if they need to talk to you about any concerns they may have. The app makes keeping informed of my child's day and development really easy. Absolutely love that pictures can be uploaded to the app, so I can see how she's developing instead of just reading it.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.6 out of 5

They are extremely accommodating and made our first experience of a nursery very smooth and hassle-free. Outstanding service and early years provision.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.9 out of 5

Both my children have attended this setting, my little girl is currently still attending, she loves going and is always smiling when I collect, the staff are amazing at what they do and I couldn't fault the care they have and still continue to give my children.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.8 out of 5

Both of my children went to this nursery from a young age.. they have been outstanding in all aspects.. caring, nurturing, promoting children to develop.. hats off to them.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.9 out of 5

My little girl was very shy when she started Tops, the staff helped bring her out of her shell and prepare her for school they were brilliant!!

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

My daughter started nursery in September and was welcomed immediately. All staff are friendly, welcoming and dedicated to each child.
My daughter loves going into nursery, she is a very sociable baby. The nursery has encouraged her with her interests and learning.
I could not recommend Tops highly enough and have already recommended the nursery to my colleagues currently on maternity leave.
My daughter has recently moved up to the next age ‘room’ - this was done at my daughter's pace - she had several ‘visits’ to her new room, allowing her to build a relationship with the workers in her new room.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

I love the flexibility of the hours at nursery and how stimulated my daughter is. It's great that the office is easy to contact and happy to help. They are also very responsive to messages.
The garden is great as it allows open access which my daughter loves.

The only thing I can suggest to help new parents is a written guide on how to access the EYLog. I had to ask a member of staff a few weeks in to my daughter starting about login details as they hadn't arrived.
It would be nice to be introduced to the staff or given a letter/email of who is in each room as I never really know who works in the room. Perhaps a little space of who the child's keyworker is, as again I didn't know until my daughter had been attending a few weeks who her key worker is.

All in all, I really love the atmosphere in the nursery and we feel really at ease with leaving her here.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Likely

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Average Rating:   4.5 out of 5

Good but I would say less good than previously in terms of parent experience. However, my child still enjoys it very much despite difficulties with other children with behavioural problems.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Likely

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Average Rating:   4.5 out of 5

I was very apprehensive about my return to work and about putting my son into nursery. From the moment I initially looked around Tops with the manager, both I and my husband were instantly put at ease and fell in love with the place.
From the personable nature of all the staff and the extra little things they do it has reassured me that my son is being well looked after in the company of passionate and hard working individuals. I feel at total ease dropping him off now and look forward to hearing about his daily developments and chatting with the friendly caring staff at the end of his day there.
I cannot thank everyone enough for making this return to work transition just that bit easier.
I would highly recommend you to anyone.
Thanks again and keep up the hard work

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.7 out of 5

Staff at the nursery are very friendly, approachable and accommodating to my needs being a shift worker and irregular hours.
My daughter has struggled to settle throughout nursery, and changing rooms, but they have always gone out their way to comfort her and settle her.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Likely

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Average Rating:   4 out of 5

I knew Tops Portsmouth would be the nursery for my daughter, many colleagues recommended the nursery to me before I returned to work. All staff are very welcoming and remember my daughters name even if they do not have her in their class. The menu is fantastic and meets all dietary requirements.

The communication from the nursery is fantastic and I love the app that is used which helps so much with seeing your little one's development and how their day has been.

I’m very happy with the nursery, my daughter really enjoys going and her contentment within the nursery is all that I need for assurance that the nursery is second to none when it comes to caring for my daughter.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been going to Tps since she was 9 months old and she has always been happy and well cared for, she has had huge problems with tonsillitis which the staff have always administered her medicine without problem, she learns new things every time she goes and has lots of friends, the staff are great and I never feel worried about leaving her.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

My child has come to really enjoy attending Tops. He was helped to settle in well by the teachers in the room, they ask a lot of questions about routine and do their best to adhere to my child's needs. He has lots of fun and experiences and shows a clear happiness with the staff around him and the room he is learning in. Preschool 1 do a very good job taking care of my child and we are both very grateful.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.3 out of 5

My daughter has been to other nurseries but this one she is excellent in. Her behaviour has improved and she now has lots of friends and we both love the staff.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.8 out of 5

I only have good things to say about Tops Portsmouth. From the first visit to current day, the staff have shown care and attention to myself and my family. My son has come on leaps and bounds since starting at Tops, can't recommend enough.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent nursery environment and staff, confident that my son always gets the best care possible. Shift booking option with extended hours great for parents who don’t have a regular 9-5 job.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

My 2-year-old boy absolutely loves Tops Day Nursery - Portsmouth! He is always learning new things and enjoying playing with the other children! It is also really nice when I receive pictures and written updates on eyLog to show how well he is developing. Keep up the good work!

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.9 out of 5

Having initially sent my son to a childminder, I was hesitant of sending him to a nursery setting however, I have been very pleased with how he has progressed and the service provided. I did have a few niggles but the nursery manager couldn't have been more helpful and worked through the issues I had with me. I have received an excellent service from both the key workers and office staff. I would have no hesitation in recommending the nursery.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.4 out of 5

My little one has been coming to the nursery for just over two yrs and myself and my child think it's a great environment. Very sad that she will be leaving in a few weeks to go to school.
All staff are friendly, helpful and caring.
My child loves all her teachers and has told me she will miss them.
I have recommended this nursery to a few people as I think they go above and beyond to make my child's stay a really enjoyable one.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.7 out of 5

I love the friendly atmosphere that Tops has created, the staff are always so friendly and keen to help. I am a mum of two boys, both are in different rooms and they both are thriving since starting at this nursery. The boys love all of the staff from the room staff, the kitchen and office girls. Seeing their faces light up when I take them in and go to collect them is a great feeling. I know my boys would recommend this nursery as it often takes me a good 20 minutes to get the boys to stop playing and get ready to go home!!! Keep up the amazing work, I'm so proud of what my boys are achieving daily and I owe you all a thank you for being part of their support network.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.8 out of 5

I have been using this nursery for just over 2 years. I could not think of a better more friendly welcoming atmosphere for my child to be surrounded by. I always feel I have a close relationship with all the staff looking after my child. My child always comes out of nursery with a smile on her face telling me all about her day, I know she feels like she's at home when she is there.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

Both of my children go to Tops Day Nursery and love it! They always come home and talk about all the things they have been doing throughout the day. Staff are all friendly and helpful especially in preschool 1! My little girl took a long time to settle into nursery and the staff were very helpful and considerate. Would highly recommend this nursery!!

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

Lovely nursery onsite QA. Lovely caring staff and nothing is ever too much trouble. My son is very happy here, I loved that you can turn up and look around any time and the flexible booking is great for us.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.4 out of 5

When my daughter first started here, I was on the phone every day to make sure she was OK as a previous nursery was not a good experience for either herself or me. I was always made to feel welcome. The first few weeks were hard for her to adjust but now she is asking to stay longer which is great. I also like the fact that all the staff are always friendly and seem to know all the children by name which is great.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.8 out of 5

Overall a very pleasant nursery. Staff are extremely proud of their work and the evidence of their own high standards is clear. Keyworker system is very good. Food policy is somewhat strange, with no major research or evidence. Eating policies are placed upon parents with little warning and no advisory notice. Healthy eating is a must but done in the correct manner. Hot meals/hot menu should be more subsided in order to allow/promote healthy eating to parents.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Likely

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Average Rating:   3.1 out of 5

My daughter has been attending Tops Day Nursery - Portsmouth since she was 6 months old. Super flexible with timings allowing you to book extra sessions at last minute is great. Staff are kind, gentle and actually care about the children. My daughter is now 2 and we started toilet training at home. The staff have been amazing at being consistent And advising me when I have asked questions. My daughter is finding it hard at the moment as moved to a new room and staff are supporting her well and able to give me full feedback on her day. Lovely nursery and my daughter loves it (usually lol). It's great hearing her talk about the staff at home whilst giggling or remembering what she had done with one of them.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.8 out of 5

Always committed to the children's fun and games, extremely helpful in accommodating last minute changes. Very flexible in admission times for permanent and emergency bookings. Friendly and professional on the telephone.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.3 out of 5

Well, what can I say about Tops Day Nursery - Portsmouth? This is better than the one that my son was at. At Tops Day nursery, they are all in same age group and there are only 9 children in a room with 3 teachers. If I go back to work soon, I will definitely send him back there.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.3 out of 5

Our daughter really enjoys nursery and has close bonds with her key workers. We find her speech progressing and she uses a wider vocabulary. Food nutrition is excellent, the menus are healthy and changed often meaning my daughter gets to try a variety of foods.

We can see from the drawings/paintings that she enjoys her daily activities when she is at nursery, her creativity shows at home as well.

The Eylog app is very informative of her day although time stamps added to meal times and nappy changing would be handy.

Overall, Tops Portsmouth offers the best care and service we could have hoped for; for our daughter. We would recommend this nursery to family and friends especially if you require flexible hours like we do.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.8 out of 5

Brilliant nursery, staff genuinely care about the wellbeing of the babies and children. Would and have already recommended to other parents. The range of activities available is excellent as is the flexibility to meet the needs of each child.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   4.9 out of 5

This is an absolutely fantastic nursery. My little boy is so happy with the friendly and caring staff, and always is well cared for whilst there. The nursery is very happy to receive phone calls from parents at any time, which made my going back to work so much easier. They also regularly update me on my sons progress with photos and videos, and always make me feel at ease. The food is nutritionally balanced, and I feel costs are very reasonable considering the amount of flexibility I have with his nursery bookings. I love this nursery!

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

Both of my children love it at Tops Nursery. They happily run into their respective rooms in the mornings where they are greeted by enthusiastic and dedicated staff. There are always lots of various activities for them to be involved in and they come home tired but full of talk about what they've been doing.
Knowing my children are safe and happy is reassuring and having the option to vary the days and hours they attend makes this a fantastic nursery for our family.

How likely would you be to recommend Tops Day Nursery - Portsmouth? Extremely Likely

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Average Rating:   5 out of 5

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Vacancies

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Awards / Recognitions

March 2018

Top 20 Large Nursery Groups 2018

Recipient: Tops Day Nurseries

Date: Thursday 01 Mar 2018

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Top 10 Large Nursery Groups 2017

Recipient: Tops Day Nurseries

Date: Wednesday 01 Mar 2017

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November 2014

Investors In People Award 2014

Recipient: Tops Day Nurseries

Date: Thursday 20 Nov 2014

more details

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