Phoenix Day Nursery and Preschool

Merrymeade Coach House & Cottages, Merrymeade Chase, Brentwood CM15 9BG

Phoenix Day Nursery and Preschool, Brentwood, Essex
Phoenix Day Nursery and Preschool, Brentwood, Essex
Phoenix Day Nursery and Preschool, Brentwood, Essex

Acquired in August 2016, Phoenix Day Nursery is situated in a tranquil location surrounded by lots of trees, open space and wildlife. It provides a large, spacious area for the children to learn and grow in a safe and stimulating environment.

The team of enthusiastic childcare practitioners are dedicated to maintaining a high-quality of care and education for the children to learn and flourish. Rated 'Outstanding' by Ofsted in March 2016, the Phoenix Nursery is recognised as a Forest School, which involves aiding children's learning and development through outdoor and natural resources. Healthy meals and snacks are prepared on-site by the talented chef.

The children are helped with their transition to school with Bright Horizon's unique Ready for School Programme including Growing Readers, Writers and Mathematicians.

Bright Horizons portfolio and received the Royal Society for the Prevention of Accidents (ROSPA) award in April 2016.

Group: Bright Horizons Family Solutions

Person in charge: Sarah Jane Smith (Manager)

Local Authority / Social Services: Essex County Council

Number of Staff: 54

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 130

Age Range: from 0 years 3 months to 10 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & 1 week at Christmas

Directions:

At top of Brentwood High Street turn left into Sawyers Hall Lane. Take the first right into Merrymead Chase and follow the road up to the top where you will see the nursery.

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Phoenix Day Nursery and Preschool has a Review Score of 9.3 (9.304)

The Review Score of 9.3 (maximum of 10) for Phoenix Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Phoenix Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.804 for Phoenix Day Nursery and Preschool is calculated as follows: ( (153 Excellents x 5) + (2 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 168 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Phoenix Day Nursery and Preschool is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 26 positive Reviews (130 registered maximum number of service users ÷ 5). 13 Reviews ÷ 26 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Phoenix Day Nursery and Preschool?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Phoenix Day Nursery and Preschool

  • Mother of Child
    11
  • Father of Child
    3

Had a lovely tour of the nursery. All staff very helpful and polite. My daughter always leaves very happy!

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Fabulous nursery, excellent service. One particular carer is great and goes above and beyond.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Everyone is friendly, willing, kind, helpful and always has time for me and my daughter. I had a very difficult time and the nursery key workers and management were very accommodating. Keep up the good work.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I cannot speak highly enough about the nursery, the staff and the facilities. Firstly may I say the staff are friendly, caring, professional, trustworthy and I feel utterly at ease leaving my children in their care. The nursery runs efficiently and is a lovely caring environment for the children. One member of staff, in particular, is absolutely wonderful. Thank you.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We are really happy with the way my daughter has settled into Phoenix Nursery, with the support of the manager. We have noticed that my daughter is stimulated in her new environment and she is happy to come to nursery in the mornings. Also, the level of communication is most impressive - so thank you for everything!

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

A wonderful nursery with fantastic caring staff. My daughter has learnt so much in the last year. I'm very pleased with her progression and learning.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have moved our son as concerns about high staff turnover, care and communication became too much to ignore. The facilities are good but the staff do not seem to know the children and our son was often hungry and dehydrated when he came home. We tried to resolve the issues but felt the level of concern too high to keep him there.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Poor

Activities: Satisfactory

Staff: Poor

Food / Nutrition: Poor

Management: Satisfactory

Cleanliness: Satisfactory

Safeguarding: Poor

Value for Money: Satisfactory

Katherine O'Brien, Digital Marketing Coordinator at Phoenix Day Nursery and Preschool responded to this review on 18 Oct 2017:

Thank you for taking the time review the nursery. We pride ourselves on our healthy menus and snacks that are provided throughout the day to the children, if you are happy to could you please provide me with more information to the following email address - UKfeedback@brighthorizons.com. I will then feed this back to the Senior Management team.

I absolutely love the nursery. My child needed no settling to join the toddler pod. She smiles when I leave her and smiled when I return. I would recommend Phoenix to everyone choosing a nursery.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

A personalised experience is received. Caring staff and excellent facilities. Wide variety of extracurricular activities provided eg forest school.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son loves nursery. He is keen to go and the progress he has made has been exceptional. It is a safe, caring environment and makes going to work so much easier.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I love the nursery. It has a real family feel and the staff and management are great.
Planning is very informative and great. I love seeing the online observations sent. I would totally recommend this nursery to others.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

So happy with the nursery - my daughter settled well thanks to the high level of support and care all of the staff have shown. Cannot fault it - the staff, in particular, have exceeded my hopes.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have always been very happy with the provisions here. Perhaps the biggest compliment I can pay is that we have noticed no difference since Bright Horizons took over to the already outstanding care that my daughter receives. This is a fantastic nursery.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I am incredibly happy with the nursery. The staff are fantastic and always enthusiastic. My sun always has a great time which eases any concerns I may have had leaving him. I feel like my son is learning loads in a happy and safe environment. I am so grateful to the staff in the baby cottage.

How likely would you be to recommend Phoenix Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Submit a Review for Phoenix Day Nursery and Preschool

    • We welcome parents/individuals responsible for a child to submit reviews to daynurseries.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the nursery)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on daynurseries.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Sarah Jane

Sarah Jane Smith

Job Title: Nursery Manager

Joined: 2011

Description:

I have worked for Bright Horizons since 2011 and have worked with in the childcare industry for over 23 years. I am a mummy of 2 children and I hold a NNEB qualification.

Working with children brings a joy to my life, and I love nothing more than seeing children reach their full potential in a fun, stimulating yet safe environment. Keeping Everyone Safe is of paramount importance to myself as a nursery manager and I feel it is my duty of care to the parents that are choosing our setting for their loved ones.

Gemma

Gemma Shuttleworth

Job Title: Deputy Manager

Joined: 2007

Description:

I have worked in the childcare industry for 10 years and have been working for Bright Horizons since August 2016. I hold a level 5 qualification.

Since working in childcare I have made many special memories and the children make me smile everyday which is why I love my career. I aim to deliver a high standard of care by supporting a team of practitioners to provide this here at Phoenix.