Bright Horizons Highams Park Day Nursery and Preschool

16a Handsworth Avenue, Highams Park, London E4 9PJ

Bright Horizons Highams Park Day Nursery and Preschool offers dedicated rooms for each age group, allowing children to learn and play in a fun, stimulating environment.

Bright Horizons is very pleased to have received the Royal Society for the Prevention of Accidents (ROSPA) award in April 2018.

The professional and passionate staff nurture each child’s learning potential, encouraging them to grow into happy, self-confident and knowledgeable individuals.

Children of all ages benefit from the use of the sensory room. The garden allows extensive opportunity for outdoor play in all weather conditions.

Their unique Growing programmes have been carefully created to support your child throughout their early learning journey, preparing them with the confidence, skills and abilities to succeed at school and beyond. Pre-school children are also encouraged to take part in regular extra-curricular activities such as sports and theatre.

Group: Bright Horizons Family Solutions

Person in charge: Chantelle Kingsley (Manager)

Local Authority / Social Services: London Borough of Waltham Forest Council

Number of Staff: 15

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 55

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0745-1830

When Closed: Bank Holidays & Christmas

Directions:

Highams Park Children’s Day Nursery is located close to Highams Park Railway Station offering a direct link to Liverpool Street station.

Overview of Review Score

The Review Score of 9.7 out of 10 for Bright Horizons Highams Park Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Highams Park Day Nursery and Preschool in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.666 for Bright Horizons Highams Park Day Nursery and Preschool is calculated as follows: ( (279 Excellents x 5) + (87 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 383 Ratings = 4.666

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Highams Park Day Nursery and Preschool is based on 30 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 30 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bright Horizons Highams Park Day Nursery and Preschool has a Review Score of 9.7 (9.666) out of 10 and an Average Rating of 4.7 out of 5 from 32 Reviews over all time

Average Ratings

  • Excellent
    25
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Highams Park Day Nursery and Preschool?

  • Extremely LIKELY
    28
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Highams Park Day Nursery and Preschool

  • Mother of Child
    25
  • Father of Child
    7

Staff are very friendly and caring. Food is amazing and my child loves the nursery and has settled very well.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

The nursery is good and our son is happy there. The staff are fantastic - caring and attentive. The rooms are always clean and the staff and management have created a safe environment where the kids are flourishing. There is a good range of activities, including gardening and cooking and we like the fact that the children spend a lot of time outside. It would be nice to have more understanding of what the kids do day to day eg with an app and additional array of activities eg languages that are often offered by similarly priced nurseries in London. If there was one thing we could change it would be the amount of sugar and processed food served. On balance, the nursery (combined with how convenient it is for our travel to work) has worked out well for us and we'd recommend the service as long as you're willing to pay the significant cost.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Likely

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Average Rating:   3.9 out of 5

You are simply the best.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are caring and professional. My child always enjoys her time there.
Food is amazing. Management are very supportive.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Great staff, genuinely caring, staff think about fun activities to help kids learn. My daughter has been here 10 months and I feel that she is safe, cared for, looked after and well fed. I will be sorry when she has to leave. Two members of staff, in particular, have been brilliant with my daughter, they are always friendly and they take the time to give feedback!

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

This is my third child that has attended Highams Park Nursery. Staff are always friendly and welcoming. My son is really starting to enjoy his time there now he's getting over the settling in stage. Food has always been amazing and all my children have always loved it all.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

Staff are welcoming and helpful.
Brilliant nursery and preschool. So glad I picked this place to send my son.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Efficient, friendly and welcoming staff.
Good communication every day and weekly email updates.
Made my daughter feel welcome when she started.
Room leader has the balance of firm but fair with the kids and parents.
Maybe a bit more focus on e.g. letter/ colour/ number of the week and practice at home,
but it’s not a school I guess.
Good variety of activities, growing veg, have visited local shops and re-created at nursery- more of this would be brilliant.
Would highly recommend!!

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My daughter loves Highams Park Day Nursery. She has a great time daily. Her key person meets her every need. The food is wonderful. Staff are caring and passionate. The manager is supportive and offers great advice to me as a first-time parent. The deputy is kind and welcoming. A great learning and care place. I would recommend this setting to everyone.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent staff and well trained very professional and hard working.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

The staff have been so supportive and always willing to assist with any family issues and learning matter we may have. They are like an extended family for us. I have so much confidence in the safety and happiness of my son. The staff not only recognise when my son is unhappy or unwell, they also recognise when mum (me), that I am unwell or unhappy. I have had the staff call me after a bad morning of trying to get to nursery and work. My son was being extremely difficult and I was very upset. They wanted to make sure I was ok too. It really helps to know they care. I don't have family that live nearby. The mornings I am by myself getting my son ready for nursery. As every parent or childcarer knows, some mornings are better than others and everyone needs a little extra support from time to time. The nursery are also great with helping parents work through behavior issues. I am very happy with my sons learning.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

Throughout our nursery journey, I have had the most amazing support, kindness and knowledge shown/given to me. The team have got my son toilet trained, dummy free, without naps, speaking (through such great, dedicated 121 classes). I'm overwhelmed. The staff at this nursery are amazing!

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I love this nursery and always recommend it when asked. The team are fantastic and you can see that they genuinely care for the children in their care. My son has attended for 2 years and my daughter, who has a serious life-limiting condition has recently joined too. Her keyworker has gone out of her way to speak with her medical team to ensure that all boxes are covered. I couldn't ask for more.
Re value for money, my only issue is the opening time. For the cost, I think it should open before 7.40. Other than that, it's great!

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

The staff in this nursery are fantastic, very friendly and professional. My child is really happy and has bonded very well with the key person. The food is amazing!
I have and will recommend this nursery to everyone.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Having to return to work for the first time after being with your precious child after maternity leave, is a very daunting experience but I have to say I think this feeling soon left me as I realised my son is in such good care and importantly is loved. I felt this as soon as one of the carers told me about his little quirks very early on in the first week. I realised then that they don't just see the kids as all the same but they really take the time to understand the child and that's because they care so much. Thank you to 3 staff members in particular but thank you to all the staff as together, you make it a great home from home experience. As I said to my mum the other day it's like you are part of our extended family. Keep on with being strict on the door policy by the way. It gives us all comfort to know that security is a priority.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

The whole team have been absolutely amazing, both my children have attended the nursery from the baby room up to leaving for school. You can really feel your child is in capable hands when dropping off and it's lovely to hear what creative things they have done in the day. To add to this, the SEND support is brilliant, my youngest is able to socialise so much more now due to plans put in place for support and the management team are always so friendly with an open office door for any concerns.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Since my daughter started here in November of 2017, I have been nothing but impressed by the professionalism and standard of care shown by the staff and management alike. At no time have I had any doubts or concerns when leaving my child who loves being there. Her development has been exceptional through the care and attention she receives from the staff in the baby room. I have no hesitations in recommending this facility to others.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Our child has been attending Bright Horizons Highams Park Day Nursery since November 2017 and we have been extremely happy with the level of care, love and attention our child has been given since they started.

The settling in process was handled sensitively and compassionately and the attention to detail in both verbal and written daily updates is very reassuring. Staffing levels are excellent and we feel that all staff have made an effort to get to know us and our child, not just those who are in the room where our child resides. Activities are varied and educational and we have seen very positive developments in our child since they have joined. Thank you Highams Park Day Nursery - keep up the good work!

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Both my children attended Bright Horizons Day Nursery in Highams Park. They’ve been in every room (baby, toddler, small pre-school and big pre-school for a combination of three and a half years in total.

The care and professionalism of the staff has consistently excelled. You can tell they truly care about the children’s happiness and wellbeing.

The homemade food is absolutely fantastic! It is made out of exclusively fresh ingredients and has no added sugars. Fruit (or parsnips) are used to sweeten dishes. My kids always have extra.

I can’t recommend the nursery more. I feel so safe in the knowledge that my children are happy, healthy and being well prepared for their life ahead (e.g. school etc.!)

Thanks to the team there. Keep up the great work. You take such pride and as a result, you provide outstanding care. :)

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter started attending Highams Park Children's Nursery in September 2017. She settled more quickly than we expected. I think that this is due to the staff being so kind and caring. My daughter is very happy now when she is dropped off at nursery also requests to attend on weekends.
Opening hours are helpful, being 7:40-6:30. I am very glad that I enrolled my daughter in this nursery and would recommend it to others who are looking for childcare environment for their children’s.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

I am very happy with the care that my daughter is getting at the nursery. Staff are very caring and professional. My child is very happy and is learning new things every day.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

It's amazing what you do with the kids, I can't fault the care our kids get, the girls that look after them are fantastic.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My daughter started attending Highams Park Children's Nursery in January 2017 when she was ten months old. She settled more quickly than I expected, despite only being part time. I think that this is due to the staff being so kind and caring. My daughter is very happy now when she is dropped off at nursery.
The activities seem to be well structured and meals are varied with a good range of foods. Opening hours are helpful, being 7:40-6:30. I am very glad that I enrolled my daughter in this nursery and would recommend it to others who are looking for a clean and nurturing childcare environment for their child.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are really great and really get to know your child and build a positive relationship. I was really impressed with the clear routines they have in place and the calm and organised manner during mealtimes. I believe this experience helped my child to become more independent in feeding herself. The daily feedback about your child is also excellent and gives you a clear idea of how their day went.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

All staff in Explorers room are very good at what they do and my son loves coming to nursery.
The food they provide is to a high standard and the activities they get the children to do are varied.
I am completely confident the staff put the children's best interests first.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter absolutely loved coming to nursery. She always felt completely safe, protected and looked after, just as if at home.
Her progress was phenomenal both educationally and emotionally. I am very proud of the child she has become and who has astounded her reception class teachers since beginning school in September.
I have nothing but gratitude for Highams Park Nursery, you did such a fantastic job for us, thank you!!

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are brilliant and my son gets excited every time we get near the door. The care and commitment to educating and developing my son is excellent and they always go out of their way to make the experience and environment as effective as they can be.
I would definitely recommend the nursery to would be parents.
I particularly like that they make the effort to get to know my son and his personality.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I have been very happy with the nursery since my children started the nursery and they have made good progress in their learning.
All the staff are very happy and my children have a good relationship with their key workers.
Thank you.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

I feel the children are generally well cared for but the pre-school has inadequate play and learning facilities and as such does not stand up to other preschools in the area. That said, staff are striving to make improvements and some have been seen in areas of learning since September 2016.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Neither Unlikely or Likely

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Average Rating:   2.9 out of 5

Marketa Cardon, Mrkg at Bright Horizons Highams Park Day Nursery and Preschool responded to this review on 06 Feb 2017:

Thank you for your feedback, your views are important to us and we appreciate you're taking the time to share your experiences. I would strongly encourage you to speak to us about any issues you may have as this will help us to quickly address any issues. Our aim is to provide a naturally inspiring environment in which children can flourish and naturally love learning forever.

We are very happy with care in preschool as we have been with baby and toddler rooms. My daughter is learning a lot, she is happy and stimulated. Staff are responsive and friendly. Catering for our vegetarian daughter is good.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

Brilliant staff.
Happy with child's progress.
Staff do all they can do.

Just think prices are crazy and don't believe the difference in money to that of other London nurseries is valid. Don't believe it goes to the running of the nursery or the staff. Many friends of mine at the nursery are now considering nannies to save money. It's an option we will have to address too soon I suspect. Such a shame.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

Highams Park Children's Nursery and Preschool is an extremely friendly and happy place for children (and parents!) The staff are always kind, encouraging and caring to the children and always welcoming to everyone. They are very attentive and help with development at every step of the way. From supporting me as a tearful Mum leaving my child for the first time, to getting them ready for school.

I have had two children attend the nursery and am extremely happy. The highlights particularly are the staff going the extra mile to put on summer and winter concerts. Seeing my children sit with their friends singing, smiling and taking part is just the best feeling in the world. It's down to the staff who make this experience.

Another bonus is that the nursery is open for a good stretch of the day and it's close to Highams Park station so easy for getting to work quickly.

How likely would you be to recommend Bright Horizons Highams Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

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Staff Profiles

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Chantelle Kingsley

Job Title: Nursery Manager

Joined: 2006

Description:

I have worked in early years for over 10 years. I worked my way up the career ladder from a nursery nurse to a nursery manager, giving me the experience to work with children of all ages at all levels.

I enjoy working as an Early Year’s Adviser both for a private company and a local authority. I have always enjoyed working with children, I believe this stems from being the eldest child with four siblings. I look forward to meeting you and your little one and telling you more about myself and my team.

No image found

Sarah Andrews

Job Title: Deputy Manager

Joined: 2010

Description:

I have been working within the nursery since 2010. I hold a Cache Level 3 in Childcare and Education. I hold a paediatric first aid qualification and also a first aid training. In my spare time I enjoy reading, shopping and spending time with my family.

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