The Co-operative Childcare Hounslow

Chinchilla Drive, Meadows Estate, Hounslow TW4 7NS

There is 3 rooms within The Co-operative Childcare Hounslow nursery split into the following age groups: one room for 3 months – 20 months, one room for 20 months - 3 year olds and one room for the 3-5 year olds. All of the children are able to access the garden area from their room at any time. All of the rooms also have age appropriate indoor climbing frames for the children to help with physical development indoors.

The nursery has two gardens, one is located at the back of the building and the other is accessible from all three of the nursery rooms, giving children of all age’s access to the outdoors.

There is a dedicated team of long serving colleagues, who help the children gain the best start in life, in a spacious, bright, purpose built nursery.

Group: The Co-operative Childcare

Person in charge: Kim Rielly (Manager)

Local Authority / Social Services: London Borough of Hounslow Council

Number of Staff: 16

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 90

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Overview

The Review Score of 9 (maximum of 10) for The Co-operative Childcare Hounslow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for The Co-operative Childcare Hounslow in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.34 for The Co-operative Childcare Hounslow is calculated as follows: ( (121 Excellents x 5) + (94 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 238 Ratings = 4.34

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.611 Points relating to the number of positive Reviews for The Co-operative Childcare Hounslow is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 11 Reviews ÷ 18 Target = 0.611

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 The Co-operative Childcare Hounslow has a Review Score of 9 (8.951)

Average Ratings

  • Excellent
    9
  • Good
    9
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Co-operative Childcare Hounslow?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Co-operative Childcare Hounslow

  • Mother of Child
    19
  • Father of Child
    1

My daughter has been at this nursery for over 3 years and enjoys her time there. The management and staff are good and attentive. We will miss them when she leaves and moves on to primary school.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4 out of 5

Each week when my daughter arrives home from nursery and it is clear she has developed new skills and gained knowledge. She is much more sociable. The nursery has been working closely with me to wean my daughter off her milk bottle. She is also in a good routine which helps me when she is at home. I am able to copy the routine she has at nursery. The regular daily updates of her meals and activities help in my planning of what I can do to help maintain her diet by introducing new meals which she has previously enjoyed that the nursery. Staff are pleasant and approachable. They go beyond their job role to ensure my daughter and I are made welcome.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter really enjoys the nursery. She gets on really well with all the teachers in her room and when I collect her I feel a genuine want for her to do well from the teachers. They have got to know my daughter and all her traits so they know how to take advantage of activities to ensure she gets the most out of them.

The only thing I would like to change is, I feel the learning activities only take place when the room manager is working and if she is off or in another room, these may not take priority as they would if she is in the room.

How likely would you be to recommend The Co-operative Childcare Hounslow? Likely

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Average Rating:   4.5 out of 5

I really like this place. I spent 4months looking for a nice nursery. I have told two of my friends and their children are now at this nursery.
The people are really nice and we can have a laugh. They are really helpful.
My son gives all the staff a hug when he starts and when he leaves to go home.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   3.3 out of 5

Staff are very hardworking and caring, and it's nice to get a feeling that they genuinely care and try their best to work with me to help with my son's development and learning.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.6 out of 5

I would highly recommend this nursery. Staff are very friendly, management is extremely helpful and it’s a safe and fun atmosphere for children of all ages. Very pleased with their services! Many thanks!

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.4 out of 5

The teachers are lovely. My little girl looks forward to going, meal plans are spot on and varied. Outdoor space is good but could do with a little revamp.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.3 out of 5

Brilliant place where all the teachers make you feel welcome and give your kid lots of support. 10/10

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.9 out of 5

I am beyond happy with my experience with The Co-operative Childcare Hounslow. The staff are not only friendly but very engaging and take a genuine interest in each child. My son has always been avert to strangers but adapted here easily, many thanks to a very engaging key worker. He now runs to her when he sees her. They provide a lot of learning activities and options to play. I particularly like their outdoor garden which is huge and the indoor creative activities with play-doh, playing with different textures and colouring. Food-wise they offer a wide variety and provide the option to opt out of anything without any hassle. I'm extremely content with the service and trust fully that my child is in good hands.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   5 out of 5

In my opinion, I think this is a very good nursery because my daughter has learned a lot of new things that she then carries on showing me at home.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.5 out of 5

My child is always happy and confident coming here. Staff are welcoming and comfort my child is she feels upset.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.9 out of 5

I went to the nursery one day to collect my son, 3 hours earlier I saw a little one sitting on her own in the pre-school area and another one on his own in the toilet when everyone was outside. The one caregiver for 4 children rule has never taken place as far as I have seen. My little one was trying to show the scissors to one of the caregivers so desperately but the caregiver was chatting to a colleague about her holiday in Spain. I watched for more than 5 minutes and she didn't communicate with my little one, even when he was trying so desperately.

My little one settled into the nursery and never had any tantrums. One day I went to collect him and I had been told he had been crying and asking for me all day. No one had contacted me to let me know, even for courtesy. I complained to the manager once seriously in writing and heard nothing back. She is verbally understanding but very poor to get things sorted. Caregivers give the right answers to parents to keep them happy but they don't care for children. Caregivers just work there to get paid.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Unlikely

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Average Rating:   1.9 out of 5

Ramz Sandhu, Customer Service Advisor at The Co-operative Childcare Hounslow responded to this review on 13 Feb 2018:

We are saddened to hear that you were unhappy with the nursery, I have now contacted you directly to deal with your concerns.

My daughter fully enjoyed her time at the nursery, all key workers were very supportive and caring. I didn't have to worry, as I knew she was taken good care of.
Some occasion homework was given just to prepare them for mainstream school/reception class.
She still talks about her previous experience there after leaving to go into reception.

How likely would you be to recommend The Co-operative Childcare Hounslow? Likely

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Average Rating:   4.3 out of 5

My 3-year-old son has been attending the nursery on a full-time basis for over a year and I have to say he is very happy. He likes the members of staff and has many friends. He learnt counting the numbers up to 10, sing alphabet song and many other children's songs. He identifies his name (written on the board).
I would personally recommend the nursery.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.4 out of 5

Staff look after my child really well, giving him the individual care he needs, especially his key person who has helped his development tremendously. The food served is varied and healthy. My son loves going there.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.6 out of 5

Both of my children attend the nursery and the care we receive is fantastic. The is an on-site chef which is amazing as my children have allergies. The staff are kind and caring with the kids. We are all greeted with a smile EVERY morning and a "good morning ". The management deals with any concerns immediately and is very efficient. I love all aspects of the nursery and they are the second mum to my children. When I drop them every morning, I never think twice as I know they are safe.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   5 out of 5

Caring, cooperative and disciplined staff, timely review of child's progress and listening to parents feedback. my daughter enjoyed her 1.5 years at the nursery and we saw lots of growth of our child during at her time at the nursery.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.3 out of 5

I love how my son interacts with all the people in the nursery. He built a strong character whilst with them. He loves the music and the arts and crafts! It helps him to be more creative in his path. The nursery made him more outgoing and he is not afraid of new people around him.

How likely would you be to recommend The Co-operative Childcare Hounslow? Likely

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Average Rating:   3.8 out of 5

Very friendly and helpful staff. You can easily get attached to any of the staff. Amazing help and very experienced with the child's need.
Accommodating when it comes to fussy eaters. Understand the need of a child individually and treat them as per requirement.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are very friendly, kids are well looked after and the facility is good for kids to play around.

How likely would you be to recommend The Co-operative Childcare Hounslow? Extremely Likely

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Average Rating:   4.7 out of 5

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