Treetops (Teddington)

52 Church Road, Teddington TW11 8PB

Treetops Nursery Teddington is registered with Ofsted to look after up to sixty-three children, all of whom benefit from age-specific activities in a well-staffed and equipped nursery, run in a friendly and flexible manner.

The Treetops Nurseries portfolio is well-respected throughout the childcare sector for the standards its services stand for and achieve, preparing children well for full-time education in healthy and secure surroundings.

This nursery has recently been refurbished with a beautiful home from home feel - seeing is believing!

Group: Treetops Nurseries Ltd

Person in charge: Amy Bardall (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council

Number of Staff: 16

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 63

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9.7 (maximum of 10) for Treetops (Teddington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Treetops (Teddington) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for Treetops (Teddington) is calculated as follows: ( (286 Excellents x 5) + (92 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 395 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Treetops (Teddington) is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Treetops (Teddington) has a Review Score of 9.7 (9.681)

Average Ratings

  • Excellent
    27
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Treetops (Teddington)?

  • Extremely LIKELY
    29
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Treetops (Teddington)

  • Mother of Child
    18
  • Father of Child
    11
  • Grandmother of Child
    2
  • Aunt of Child
    1
  • Stepfather of Child
    1
  • more

Treetops is an outstanding nursery. The staff are always very attentive and in tune with the needs of the children.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

Treetops is a very friendly and warm nursery. The staff are attentive to the children's needs. They do fun activities like songs and messy play. It's really nice they can play in the garden and have a bunny for the children.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

Great experience from day one when we put our son in at six months old - he's now 20 months. He absolutely loves going to nursery and I can't fault the staff.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.6 out of 5

We are pleased with the progress our Daughter has made from initially not wanting to come to nursery, she now enjoys coming. Since moving upstairs, we have noticed a progressive change in her. I am glad that the nursery noticed that it was time for her to move - shows that the nursery are nurturing her progress.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

My Son is happy at nursery. The manager and her senior team are very helpful and professional. I always get full reviews on what he is up to and how he has been. He has delayed speech and the team have worked well to support his learning. There has been quite a rotation of staff but the manager has kept us abreast of the reasons. They have tackled tricky things like a broken door. Well done.

How likely would you be to recommend Treetops (Teddington)? Likely

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Average Rating:   4.5 out of 5

Our experience has been very positive. All the staff are very friendly and our Son really enjoys attending nursery.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

Wonderful nursery, after visiting 15-20 nurseries, this was the only one that stood out.

The management team assist and support staff and children which I had noticed was lacking in many other nurseries.

I am particularly impressed with the dedicated weaning menu which ensures babies are given just as much variety as toddlers at mealtimes.

The nursery is clean and has a homely feel as well as portions which are more ‘school-like’ which is ideal for my son as I’d like him to be comfortable and settled but still get used to a school environment so this is not a shock when he eventually moves.

I can’t recommend this nursery enough.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the caring nature of the staff at Treetops. My son has come on a huge amount in terms of confidence and language since he has been here. I feel there is a good focus on development specific to the child and I appreciate the information I am given and how my child has been and what he has been doing during the day.

How likely would you be to recommend Treetops (Teddington)? Likely

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Average Rating:   4.3 out of 5

Very helpful staff, lots of fun and learning activities. Lovely team, please keep up the good work.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

My son has been very happy at Treetops. The staff were patient with him as he was settling in and give me helpful feedback at the end of each day. They have recently introduced Spanish to the timetable of learning and my son loves the Spanish songs and the puppet. The children recently went on a trip to Bushy Park and they also play outside in the garden. They also have a pet rabbit called Ginger! The children do painting, music, mark making, yoga, numbers and stories often according to themes. At Christmas, there was a wonderful Christmas play with a party tea and dancing afterwards where parents were invited. The manager is good at listening to the parents' feedback and making improvements where they are needed. The communication with parents is regular and there is a monthly newsletter.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.6 out of 5

Since moving into the local area I've been to a few NCT groups and they recommended Treetops. My son (13 months) has been attending since last February and I must say I'm very pleased with the overall atmosphere the Treetops team provides.

Their communication with myself and my husband regarding our child's development is second to none.
They've been very professional throughout all areas of contact and I wouldn't hesitate to recommend them to others in search of a good daytime nursery.

For the facilities and classes available. The value for money is excellent. Highly recommended.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

My child attends treetops Teddington and we joined in December 2017. My child has really come out of his shell and has a great bond with the staff. He has recently come home speaking Spanish, as they are learning it at nursery. The communication is great and the management team are very helpful with this. As a parent, I feel very comfortable leaving my son there and my wife and I plan to put our youngest into the baby room next year. As of this, I couldn’t recommend it any better.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter is so happy at Teddington Nursery the staff work hard to make sure my daughter is happy and the menu is healthy and different. The girls at the nursery give great feedback and always ask how my daughter and I have been.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the nursery, staff give excellent care and provide lots of stimulating activities, very satisfied with the nursery.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter goes to the nursery and I couldn't be any happier leaving her here. All staff are amazing and show really good care to my daughter and show her the attention she needs.
My daughter has a great bond with her key person which is lovely to see. I get told about her day and what she's eaten and now get loads of art work to bring home. The nursery has had a big turn over since the new manager has been there, which is a great improvement and I can see that all staff are happy and the whole nursery itself has improved. Would definitely recommend parents to have a look around and visit if looking to take their little ones to a nursery.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter attends the Treetops Nursery at Teddington and is always excited to see her friends and teachers. I particularly like the weekly communication from management giving us an update about the nursery each week. The email involves staff updates to what the children are doing, which makes me feel so confident in leaving them in their care.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter is very happy at nursery and is constantly talking about her friends and teachers.

Her teachers keep me up to date on her progress every time she attends nursery and also on parents evenings.

She is happy to be left every morning.

How likely would you be to recommend Treetops (Teddington)? Likely

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Average Rating:   3.8 out of 5

We think Treetops is a good nursery. We like the way the way the staff make us feel. The manager has spent time working with the team and there has been a great improvement in the activities and resources. You can see she is very hands on and is always supporting. The team provide the best care. The team have made my child's day exciting and he is always learning new things. We have seen a lot of change up till October and now feel there is a consistent staff team who work hard.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

Sonia Harvey, Marketing & Events Manager at Treetops (Teddington) responded to this review on 29 Mar 2017:

Many thanks for your review, we are glad you are settled with the team at Teddington. They have lots of exciting plans!

We have recently joined Treetops at the start of January and my little girl could not be happier. The staff team have really worked carefully with each other to manage her sleep routine. They always give me a detailed handover and you receive a day sheet with a breakdown of their day. She loves her keyworker who is very friendly. They always have regular trips out to the park each week or the library. The children are always happy and then the staff team are very helpful. The nursery is always content home from home nursery and you really feel part of a network and a community. I'm very happy with my choice as a parent for my little girl.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

Sonia Harvey, Marketing & Events Manager at Treetops (Teddington) responded to this review on 29 Mar 2017:

Thank you for your review. We are so pleased to hear how happy you are at our nursery.

Treetops Nursery has always been a good place for our child. He is content and the environments are full of new ideas. The food is a good quality and they change the menu regularly to suit around allergies as our child has a tailored diet that the team work around. I feel that the nursery has an excellent system with security and I can see that staff will not allow anyone into the building which makes me feel reassured that my child is safe. Overall a very happy and good quality nursery.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.5 out of 5

I bought my grandson along to one of the messy play sessions - it was brilliant. The manager welcomed us and my grandson immediately warmed to her, which is very unusual. The staff were great and he had a brilliant time - not wanting to leave. We are considering approximately 2-3 nearly full days per week.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.2 out of 5

I have recently joined Treetops Nursery Teddington and they have worked so hard with me to ensure that my little boy has settled. The staff team and manager have worked around my child's weaning and sleeps as he is only 6 months and is not currently in any routine and they have supported me and him in every way. The settling in period was great and was really flexible to suit my boy's needs. The activities area is well set up every morning I go to drop off and they do a great range of sensory play for younger babies.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

We are both very happy as parents at Treetops Nursery. Our child is well looked after and is safe and secure. She has a great bond with everyone and the staff team support her every way, they also take her out on regular trips to a range of places such as the Tetbury Bushy Park and to the local shops. The teaching in pre-school is a good standard and she comes home every day with something new she has learnt. The manager has great communication with the parents sending out weekly emails and newsletters.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

I have a 9-month baby who attends nursery 3 days a week! Like most parents, it was very hard to decide what nursery to send him to. The new nursery manager sold the nursery to me! She was so profession and seemed to know her stuff! The girls in the room are all fab too. The nursery team have made it easier for me going back to work. I know my baby boy is in safe hands.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

I have been a parent at Treetops for 2 years now and have seen it through its stages, some good and at times some bad in the sense of staff turnover. However, Treetops have had a big change in leadership and management in the more recent months and they have finally found someone who very much seems to be leading the team in the right direction. Everyone seems happy and content when you walk into the nursery and the staff are welcoming and warm. They have taught my child to be confident and to try new things which have had a very positive effect. They have exciting activities and they do things I wouldn't have thought of doing with my child. The best part for me is when I get to watch through the window when I leave to go to work and see that my child is in safe hands and is smiling and laughing. The ladies have an amazing bond with my child. The Manager and her team should be very proud of how far they have come.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   5 out of 5

My daughter has attended for a while.
She really enjoys going there.
The place is wonderful.
The staff and manager are brilliant and above all I feel my child is getting the best and she is safe.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.7 out of 5

My son started at Tree Tops after he had trouble fitting in at his previous nursery. I mentioned this to the staff on his first day and they told me not to worry and it can sometimes take a while before they come out of their shell around other children. I came back later that day to pick him back up and couldn't believe my eyes when I saw him. He was playing with the other children he had such a smile on his face I don't think I'll forget. I cannot thank the staff at Tree Tops enough. He has been attending ever since and he gets happier by the day. Sometimes he doesn't want to leave!

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

I have been coming to this Nursery as a grandparent for a very long time now for over a year and I would like to say that the staff team are very helpful. As an older lady, I sometimes struggle with getting my Granddaughter into the pushchair and down the stairs, the staff team always offer to help carry her bits out or help me with the pushchair when she wriggles around. The team give good detail of what she has done while at the nursery and she seems to have a good day. I also know how they can accommodate when my daughter needs extra care for my granddaughter. They are flexible and are able to always fit her in at last minute. I think this a very good nursery and would be very happy to recommend this to others.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.7 out of 5

We joined Treetops a few months ago and we are glad we made this choice, the staff team are helpful and supportive. The manager is knowledgeable and flexible who spent time with us as parents getting to really understand what we wanted from a nursery place. As this is our first child, we were always uneasy about leaving him but he soon settled in well as the process was well managed and thorough. We went to look at several nurseries before feeling that this was home for our little one. This shows right from the start with the warm "Hello. How are you today"? you receive from the manager in the office right through to the staff team within the rooms who always greet us with a friendly smile and chat about our weekend or morning. The whole team including management know our child as if they was there own. We can not recommend this nursery enough they have met all of our expectations. We are very happy with our choice and look forward to seeing our child grow with help from a supportive and lovely team.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.8 out of 5

Treetops is definitely a good nursery in term of teachers and location. In terms of improvement, I believe they can build more on education. Or if they do, they can share what they teach kids.

How likely would you be to recommend Treetops (Teddington)? Likely

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Average Rating:   3.4 out of 5

I am very happy with the care that my child has received at this nursery. She has come on leaps and bounds since joining a year ago.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.9 out of 5

Both my children used to attend this nursery. My eldest child has now left but was there for 3 years. He loved it and was very happy. By the time my youngest started, there had been a changed of management and new staff. The whole atmosphere has improved. All the staff got their "mojo" back with a change of leadership. I am more than happy to recommend this nursery.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.4 out of 5

My daughter has been in this nursery for 3 years (since she was 6 months old) and she developed immensely during that time. She has very special relationship with her first key carer and she has taken some habit from her. All the staff know my daughter so well and that is why I am certain that they will take care of her.
We have open dialogue regularly on what would be best for my daughter and Treetops help and expertise help me educate my daughter properly. Thanks to this nursery I'm confident that my daughter is ready for big school.

How likely would you be to recommend Treetops (Teddington)? Extremely Likely

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Average Rating:   4.3 out of 5

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