Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road

62 Claremont Road, Surbiton KT6 4RH
Review Us
9.6 66 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road, Surbiton
Dicky Birds Nursery and Preschool on Claremont Road, Surbiton, offers high-quality early years education for children aged 3 months to 5 years. With a ‘Good’ Ofsted rating (February 2024), the nursery provides a nurturing environment that supports each child’s unique development.

Key facilities include a free-flow garden for outdoor exploration, Forest School sessions at Walton Firs, and engaging activities like PE, Boogie Mites music, and Make & Bake. The curriculum is designed to foster creativity, curiosity, and independence. The experienced team builds strong relationships with children, while strong parent partnerships are supported through regular updates via the Famly App.

Conveniently located near Surbiton Station, Dicky Birds provides a safe, stimulating space for early childhood development, ensuring children are prepared for their next steps.
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Funding & Fees

Contact Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road to get a personalised quote.

Contact Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Hima Rebelly (Nursery Manager)

Number of Childcare Staff

  • 35

Total Places for Children

  • 70

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road Reviews (66)

9.6

Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road has a Review Score of 9.6 (9.611) out of 10, based on 17 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road has 66 reviews.

Overall Experience
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Date Published
  • 66
  • 10
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road
  • 52
  • 14
Total of 66, showing 21-40
Review from S R (Mother of Child) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind, professional, intelligent staff. You get a sense immediately you’re in a friendly and welcoming space. The manager is passionate and enthusiastic and very easy to talk to. The staff are so caring and hard working. Lots to keep little ones busy with and varied activities, keeping the children active,
reading, art, and closely supporting development are high priority!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our warm, welcoming and inclusive environment helps both children and their families feel safe, secure and confident in our nursery setting. Children enjoy a variety of activities throughout the nursery day in conjunction with our specially-designed education programmes. These help keep children stimulated, curious and engaged in their learning whilst having plenty of fun.
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Review from Nad N (Mother of Child) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are pleased with the level of care our children are experiencing at Dicky Bird Nursery. She is happy and enjoying her time at the nursery. She has plenty of learning opportunities. The environment is safe and all staff are friendly and caring. Big thank you to all of them.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. It’s lovely to hear that your little one is happy and enjoying her time here! Our specially designed education programmes give children the opportunity to develop their knowledge and important life skills in creative, fun and engaging ways.
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Review from Tom E (Father of Child) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been with the A-Team at Dicky Birds for over two years now, and we couldn't be happier with his entire experience. His journey began in the Ducklings Room and the ducklings team, from minute one we felt he was cared for and nurtured and ultimately loved by his key worker and support network
which gave us great comfort being new parents. He then entered into the Swans with all of the brilliant team. He was equally cared for and developed carefully and with love and patience. He loves Dicky Birds. He talks about his support by name and with affection, and that, more than anything is validation for us that we made the right decision in choosing Dicky Birds Claremont Road. Our son has just moved up to Emu`s and is enthusiastically attending his days there with lots of stories about his experiences already. A huge thank you to each and every one, you deserve all the plaudits.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Providing a safe, supportive, and nurturing nursery environment is so important in helping children to learn and grow. Our kind, caring team really takes the time to get to know each individual child. This allows them to understand their needs and inspire and excite them in their learning.
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Review from E M (Mother of Child) published on 12 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our son has been at Dicky Birds for over a year, first in the Ducklings and now in the Swans room. We have been really impressed by the management who have been so responsive and supportive in every communication and went above and beyond to help him settle in. The staff in the Swans room in particular
have been so brilliant - warm, kind, caring - everything you could wish for in a nursery. Our son clearly enjoys his nursery days, we love the fact there is plenty of time outside in the garden and on outings, and he is learning so much and gaining so many new skills.
Reply from Laura Wiltshire, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadThank you for leaving us a lovely review for our Dicky Birds Nursery in Surbiton, Claremont Road. We are thrilled to hear that you have been fully supported by our nursery team through the settling-in sessions and beyond. It is so good to hear that your little one is enjoying all aspects of nursery life from the outdoor space to the daily activities.
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Review from Neil A (Father of Child) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had two children in Dicky Birds Day Nursery and Preschool and this summer will be the end of a 7 year relationship - the kids have loved it there and we have been very pleased with the nursery. Staff are great, they feed the kids well and all the children seem very bright and happy.
Would not
hesitate to recommend as a nursery.
Thank you Dicky Birds staff for all the kindness shown to my kids
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. It's fantastic to hear that you and your family have had such a lovely experience with us! Our friendly, knowledgeable team is dedicated to ensuring each child can learn, grow and thrive at nursery.
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Review from Nuala T (Mother of Child) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dicky Birds is the most wonderful nursery. Both my son and daughter have attended from 9 months old. The care and attention the entire team provides are excellent. The nursery has a really lovely atmosphere. My daughter loves the forest school trips too.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our friendly team is so passionate about providing exceptional childcare and education. They work hard to provide a supportive, nurturing environment where all children can learn, grow and flourish.
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Review from Lisa B (Mother of Child) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring staff who really take the time to give children what they need. Excellent service, really could not be happier. When I pick my child up she always looks happy and is engaged with whatever activities the nursery has provided.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, it's lovely to hear that you and your family have had such a positive experience with us! We take great pride in our facilities and our friendly, knowledgeable team who work so hard to provide each family with a fantastic nursery experience.
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Review from C B (Mother of Child) published on 13 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
They provide a good standard of care and friendly staff. There is also a nice variety of activities for the children, including regular outings and take-home crafts like baking and artwork. I was impressed that they include farm visits and occasional educational show-and-tell presenters.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our friendly team works hard to provide a range of fun, engaging activities for the children to enjoy alongside our specially designed education programmes.
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Review from M D (Mother of Child) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son attends the Dicky Birds Nursery and we couldn't be happier with the environment and services provided. Our boy runs every day to go to the nursery and can't wait to see his teachers and friends. The curriculum is very diverse, the facilities are super clean and tidy and also the food is really
balanced and tasty. All the staff are really knowledgeable and friendly and truly care for the children.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, we are so pleased to hear that you and your family have had such a positive experience with us! Thank you for taking the time to leave a review, it is very much appreciated.
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Review from A P (Father of Child) published on 7 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have had a good experience, the only issue is the steep price increase, twice in the last six months.
And the daycare app for releasing and trading days of absence just doesn’t work, hope the new system is better.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review and for providing us with feedback. Your concerns raised are being taken seriously and if you would like to discuss anything further, please don’t hesitate to contact our customer services team on 08000 284500.
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Review from Rory S (Father of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love everything about Dicky Birds Nursery, a great team. Our daughter is very happy there, she loves all the activities and we love the artworks she brings home! Forest school and sports now that she is getting older are also great.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. It's lovely to hear that your little one is so happy here! Our team works so hard to provide a great variety of stimulating activities alongside our specially designed education programmes.
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Review from W H (Father of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff get to know the children really well and provide an exceptional level of care. We both work full-time, and it's so great to know that our child is cared for and exposed to new and exciting opportunities every day. The children learn really quickly and always seem happy, forming positive relationships
with the staff and their peers.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our team really takes the time to get to know each individual child and form kind caring relationships. They work hard to provide a great variety of stimulating activities alongside our fantastic education programmes.
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Review from Claire P (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful nursery. The staff are kind and caring and have great relationships with the children. The manager and deputy manager are efficient and helpful. All of the staff work so hard, and it’s clear that they enjoy their work. A special mention to the team in Swans, who have worked hard
to help our daughter grow in confidence. We are so grateful to them all, especially her key person.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. It's lovely to hear that our team have been able to help your little one develop her confidence! They work hard to provide a supportive, nurturing environment where all children can thrive.
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Review from J S (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursery is absolutely lovely, and the preschool room team and management team are all great people who genuinely care for the kid's well-being. They provide lots of enrichment activities and celebrate special events wonderfully with the kids; they also take feedback seriously and are open to suggestions.
I
wouldn’t hesitate to recommend them or send another child in the future.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our team are so passionate about providing exceptional childcare and education. They work hard to deliver a great variety of fun, engaging activities alongside our fantastic education programmes.
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Review from S G (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has really enjoyed going to Dicky Birds on Claremont road. The managers have been brilliant, as have the nursery staff. Although our daughter has only been there for a few months and part-time, I feel the staff know her well and really cares. There's been good communication, and we got
lots of updates on how things are going. The nursery itself is small and cosy. Would recommend!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our team really takes the time to get to know each individual child and build kind, caring relationships. Effective communication is so important in maintaining strong parent partnerships.
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Review from Tamsyn J (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at Dicky Birds since October 2022, and the whole Dicky Birds team have been so welcoming and supportive to us starting our nursery journey. They always keep me well informed of how my son is doing, how he is eating, sleeping and playing throughout the day. I feel that I can approach
not only his key worker but any of the nursery team about my son, and they are always so happy to talk to me about him. If ever my son is upset, they always give him a cuddle and reassurance, giving me reassurance as well. I love getting the photo updates of him, as well as seeing the special events that have been laid on in recent months, such as the visit from Santa and the exciting farm visit! I have complete trust in the Claremont Road Dicky Birds team and would highly recommend!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our team are so passionate about providing exceptional childcare and education. They really take the time to get to know each individual child and form kind, caring relationships.
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Review from Effi T (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the Dicky Birds team. From day one, they have embraced our daughter and have made sure that she is always safe, well looked after and learns a lot through outdoor playing, songs, crafts and story-reading. We are very satisfied with the quality of service and have peace of
mind that our daughter is in good hands during the day. The team is very caring and responsive.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our team are so passionate about providing exceptional childcare and education. They work hard to deliver our fantastic education programmes alongside a great variety of stimulating activities.
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Review from B P (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. My son is very happy to go to the nursery every morning.
Before starting the nursery, my son wasn’t speaking English as he is Bilingual. In 2-3 months' time, he improved his English skills thanks to story-reading sessions and the activities that teach kids new
things while they are having fun.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our team are so passionate about providing exceptional care and education. They work hard to provide a variety of stimulating activities alongside our specially designed education programmes.
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Review from Helena H (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has settled in very well at Dicky Birds in Claremont Road - we are extremely happy with all the staff and the feedback we are given. Our daughter loves all the activities, and we are enjoying watching her develop!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. It's so great to hear that your little one has settled in so well here! Our team works hard to provide a great variety of stimulating activities alongside our fantastic education programmes.
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Review from C K (Mother of Child) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my girls have loved their time at Dicky Birds Day Nursery, and we have felt happy and confident in the care and attention they have received right the way through. We’re sad to leave!
My three-star rating for value for money is no reflection at all on the nursery or the excellent staff who deserve
everything they’re paid and more, but the cost of UK childcare is insane.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Claremont RoadHi, thank you for taking the time to leave a review. Our team is so passionate about providing exceptional childcare and education. They work so hard to provide a supportive, nurturing environment where every child can learn and grow.
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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.711 for Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road is calculated as follows: ( (156 Excellents x 5) + (39 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 204 Ratings = 4.711
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Claremont Road is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 number of registered child places is 14, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

Hima

Hima

Job Title: Nursery Manager

I am a dedicated, resourceful and goal-driven educator with a solid commitment to the areas of learning and development. My special field of expertise is child development. My understanding of psychology and the complexity of emotions allows me to work in close partnership with parents to implement and manage effective parent liaison programmes. I have received numerous certifications and awards in the fields of learning and development, such as the Inspirational and Compassionate Performer Award. I teach meditation to children, young adults and parents. By way of creative playful engagement, I help children and youth to become aware of their five senses and emotions. This awareness then allows the natural compassion and joy innate in children to flourish and blossom.

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