Bright Horizons West Norwood Day Nursery and Preschool

Chancellor Grove, West Dulwich, London SE21 8EG
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9.9 60 Reviews
  • Bright Horizons West Norwood Day Nursery and Preschool, London
*West Norwood Day Nursery and Preschool now also offers half-day sessions*

Bright Horizons West Norwood Day Nursery and Preschool (formerly Chancellor Grove Private Pre-School & Day Nursery) provides a caring and nurturing environment for children aged from three months to five-years-old.

A highly qualified, friendly team understands how daunting it can be to leave a child in the care of someone else, therefore the staff work in partnership with families for a smooth transition from home.

Every child is assigned a key person who ensures that their individual routines are met and that they feel happy, safe and secure in the nursery, giving parents the confidence to leave them.

With preparation for school a primary focus, the learning-orientated pre-school room is run by a qualified teacher and equipped with state-of-the-art ICT resources.

The nursery was rated 'Good' by Ofsted in November 2016.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Shaneic (Nursery Manager)

Number of Childcare Staff

  • 16

Total Places for Children

  • 76

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & Christmas

Bright Horizons West Norwood Day Nursery and Preschool Reviews (60)

9.9

Bright Horizons West Norwood Day Nursery and Preschool has a Review Score of 9.9 (9.931) out of 10, based on 15 reviews in the last 2 years.
Over all time Bright Horizons West Norwood Day Nursery and Preschool has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bright Horizons West Norwood Day Nursery and Preschool
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Total of 60, showing 41-60
Review from S B (Mother of Child) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are amazing, so friendly, caring and loving. They encourage learning, especially integrating what we told them we had done at the weekend like going to a farm and that she likes reading. Management of the office and registration was great too. Answering all our questions. Establishing a sleep
routine has been a bit of a challenge but is partly due to baby resisting but we keep working on it and the afternoon naps have much improved.
When teething, I just signed a form for the medicine and this was a comfort. The only constructive feedback would be the importance of security and doors that can be code locked to be so at all times. The food is great and plentiful but sometimes deviates from the meal plan which we like so we can plan the evening meal as something different. It would be good if there were outings to a library or park etc for them to experience more than just the nursery environment. Especially as the baby garden backs onto the bus stop.
Overall though, I would definitely recommend the nursery to others. They are also really helpful with the hours and 6.30pm pickup. Thank you.
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Review from B A (Father of Child) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Team of nursery practitioners are, professional, are actively involved in the children's development and are happy, that creates good vibes.
There does need to be healthy breakfasts eg. porridge not processed corn flakes.
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Review from C N (Mother of Child) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at ACG is lovely! Both my sons have been attending the nursery since they were a few months old and they have loved every day they have spent there. The staff is caring, loving and friendly.
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Review from C G (Mother of Child) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has been attending this nursery for the last three years and it has been nothing but a great pleasure! The staff are lovely and they always give an informative hand-over which allows me to know exactly what my daughter has been doing on a daily basis! The meals that are provided are especially
great, and we love the chef ... she is so welcoming! We love you guys!
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Review from Jason A (Father of Child) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly I would like to thank the baby room team for making us feel so at home. I was really apprehensive about sending my son to a nursery, but when I came for my tour I was reassured that this would be the perfect place to send my little boy, who was just six months old when he started. The settling
in period was great, the staff reassured me that crying at separation was perfectly normal and that he would quickly get used to his new routine.
My son is now one and he is so advanced compared to other babies his age. He is now able to walk and is beginning to use a range of words, no doubt his development was greatly helped by the opportunities the nursery provides him on a daily basis.
He has a fantastic key worker who genuinely cares for him and they have a great bond, on some days he even prefers her over me. Generally, the team is great, the managers are friendly and open and you just get a sense that they are genuinely there to provide the best environment for our child.
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Review from M M (Mother of Child) published on 25 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has been attending Chancellor Grove Nursery and Private Pre-School since March 2017. I saw her thriving and developing from toddlers’ to Preschool. She is always happy and excited to attend the nursery.
However, the nursery does seem to have high turnover of staff and I am concerned about
my child's stability and development.
The children are losing people they are attached to and this is not good for their learning, emotional and social development.
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Review from D D (Father of Child) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending the nursery for a few months and is always happy and excited to attend. He speaks fondly of his carers and of all the exciting things he does. One of these highlights was the experience of watching ducks hatch.
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Review from C M (Mother of Child) published on 8 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son joined in August 2017, he has thrived and developed since starting. He has had an amazing time since starting and made an amazing bond with his key person. He has begun his preparation for school and is feeling confident about this new transition.
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Review from Marcia C (Mother of Child) published on 6 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This day nursery is amazing! My son loves so much coming and enjoy his day there. All staff are so kind and patient with kids. Everything is clean and tidy.


Also our first language is not English and people give us all the support that we need.
I really recommend!

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Review from DH (Father of Child) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy started here at 10 months old and from the moment he joined, he has loved every minute. The staff are so kind and care so much for the kids. It’s always hard leaving your little one for the first time, but I’ve felt reassured knowing he’s in such good hands.
The whole team there spend
time ensuring my little one settles in when they start but also support them as they progress into a new room.
They keep track of his progress and learning milestones and check in with us regularly so we know how he’s getting on.
For me, one of the major plus sides of Chancellor Grove is the access the kids have to the outside - my little boy loves this even in the winter!
I wouldn’t hesitate to recommend this nursery and their wonderful staff.
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Review from V B (Mother of Child) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited eleven nurseries and I felt that Asquith Chancellor Grove was the right place for my son. The facilities are fantastic where my child can explore and develop in a nurturing and most importantly safe environment.
The staff are professional and extremely welcoming as soon as you step through
the door you are met with a smile. During his settling in process my son has been jumping out of my arms in order to play. As a working parent, all you want is your child to be safe, encouraged and happy, all the things I know that occur here.
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Review from C A (Mother of Child) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I saw many nurseries in the area before this one. This is the most suitable by far. Great staff, hours, facilities and our son loves it. Our son has come along leaps and bounds. He is very happy here and we have peace of mind, so we are happy too.
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Review from T N (Father of Child) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very fun, very safe, very clean. We are always kept up to date with our daughter's progress and she enjoys the activities, food, staff and other toddlers.
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Review from A M (Mother of Child) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 1 year old started 2 months ago, I can't fault the nursery;s settling in process. The staff are very professional and lovely people the food is great and the facilities are excellent. Overall my husband and I have been really impressed with the nursery, our son loves the place and his key carer so
we are all very happy.
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Review from Alexa H (Father of Child) published on 28 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff. Great bond between my daughter and her key worker. Lots of exciting activities. Good food tasty and healthy.
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Review from S E (Father of Child) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Christmas party was excellent. The staff made such an effort to organise it to ensure that everyone had fun. The children really enjoyed the entire event as did we. We are very happy with this nursery.
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Review from Magdalene J (Mother of Child) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter enjoys coming to the nursery and I enjoy leaving her here. She seems to be always happy when I pick her up. The ladies who look after her are brilliant.
The Christmas do was great. Lovely food and great entertainment.
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Review from Michael Y (Father of Child) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and well organised and makes for a very interesting place and my daughter seems very happy.
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Review from M L (Father of Child) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Toddler room is a pleasant place to be. Parents want to spend time there. This reflects well.
Staff are caring. They inspire confidence for the parents.
Our little girl likes nursery and loves her carers.
We feel lucky to have found this nursery.
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Review from Lisa I (Mother of Child) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursery, amazing and welcoming staff, new building with enough toys.
I am very happy with Chancellor Grove and I am very happy that I chose this nursery for my daughter.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Bright Horizons West Norwood Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Bright Horizons West Norwood Day Nursery and Preschool is calculated as follows: ( (170 Excellents x 5) + (10 Goods x 4) ) ÷ 180 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.987 Points relating to the number of positive Reviews for Bright Horizons West Norwood Day Nursery and Preschool is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 number of registered child places is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Shaneic

Shaneic

Job Title: Nursery Manager

Working with children has always been a passion of mine. I hold an education degree, an early year’s teacher status and have over 10 years of childcare experience. I have now been working with Bright Horizons for more than 2 years, and I absolutely love my job. Being a leader, I believe in creating an atmosphere where I am working in partnership to ensure children feel challenged to learn and develop, and where staff feel happy to come to work.

Chelsie

Chelsie

Job Title: Deputy Manager

I have been working in childcare since 2016, working my way up from my Level 3 Apprenticeship to now Deputy Manager; I have also studied my Level 3 SENCo.


From my very first day in childcare, I loved the atmosphere and the environments I was able to create for the children. I have worked with all age ranges in the early years from birth to 5 years; every day is a new challenge and a new experience to develop my knowledge and my skills to provide the best care/environment for my staff/families and children.


I consider myself to be a hardworking and determined leader and role model, I believe that building strong partnerships with parents and families is vital in ensuring development and learning are extended at home.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons West Norwood Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons West Norwood Day Nursery and Preschool has an Enhanced Service - more info.