Bright Horizons West Norwood Day Nursery and Preschool

Chancellor Grove, West Dulwich, London SE21 8EG
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9.5 64 Reviews
  • Bright Horizons West Norwood Day Nursery and Preschool, London
*West Norwood Day Nursery and Preschool now also offers half-day sessions*

Bright Horizons West Norwood Day Nursery and Preschool (formerly Chancellor Grove Private Pre-School & Day Nursery) provides a caring and nurturing environment for children aged from three months to five-years-old.

A highly qualified, friendly team understands how daunting it can be to leave a child in the care of someone else, therefore the staff work in partnership with families for a smooth transition from home.

Every child is assigned a key person who ensures that their individual routines are met and that they feel happy, safe and secure in the nursery, giving parents the confidence to leave them.

With preparation for school a primary focus, the learning-orientated pre-school room is run by a qualified teacher and equipped with state-of-the-art ICT resources.

The nursery was rated 'Good' by Ofsted in November 2016.
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Funding & Fees

Contact Bright Horizons West Norwood Day Nursery and Preschool to get a personalised quote.

Contact Bright Horizons West Norwood Day Nursery and Preschool to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Shaneic (Nursery Manager)

Number of Childcare Staff

  • 16

Total Places for Children

  • 76

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & Christmas

Bright Horizons West Norwood Day Nursery and Preschool Reviews (64)

9.5

Bright Horizons West Norwood Day Nursery and Preschool has a Review Score of 9.5 (9.485) out of 10, based on 12 reviews in the last 2 years.
Over all time Bright Horizons West Norwood Day Nursery and Preschool has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bright Horizons West Norwood Day Nursery and Preschool
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Total of 64, showing 21-40
Review from Z L (Mother of Child) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just would like to say a big thank you from my heart for all your hard work, love, dedication, and patience to all the children. I genuinely didn't want my daughter to leave because I know how well she has been taken care of since she started as a 1-year-old. All of the staff are so caring, positive,
supportive, and ever so passionate. I would like to say a special thank you to the staff, it's been a pleasure knowing you, and the little lady really misses you. Best wishes, always.
Reply from Amanda Barlow, Marketing and Campaigns Executive at Bright Horizons West Norwood Day Nursery and PreschoolHello. Thank you for taking the time to share your valuable feedback with us. We wish you and your family all the best, and if there's ever anything we can do or if you'd like to stay in touch, please don't hesitate to reach out. Thank you for allowing us to be part of your daughter's early years.
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Review from Zowie E (Mother of Child) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a great nursery - all the staff are friendly and really care about all of the children. There are so many activities, from sensory play, to imaginative play. My son is quite sensitive but he has developed so much here, bonding with his key workers and making friends. The nursery manager
is very hands on, organised, encouraging and I think runs the nursery brilliantly.
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Review from Rosie L (Mother of Child) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has had the best time at Bright Horizons. They have created a lovely warm and fun environment in which my daughter has been able to make great friendships. She loves the sensory and messy play and I think it creates a sense of adventure and exploration for them to develop. She is always
eating new and exciting things at nursery that she wouldn’t necessarily get to try at home.
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Review from Kunmi A (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love the Nursery, they are really loving with my son. My son finds it really hard to come into the nursery. They are really loving to always come out to help me down the street to get him in. Trust me, my son is hard work. And I love the fact that they are always helping us out every time. I love
when you collect your child from Nursery and they tell you what my son did, what they eat how they enjoy playing outside in the garden, playing with friends. The Staff are always smiling and ready to tell you about your child then never tired.
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Review from Scarlett M (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bright Horizons West Norwood is such a special place. Our daughter has been there for 8 months and we have been so impressed by the care and attention she has been given. The staff are incredible - professional and capable, whilst at the same time so loving and kind to the children. The nursery manager
is so impressive. She always has time for the parents and also seems to know everything about all the kids. I couldn’t recommend this place any more.
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Review from Claire F (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This week my son has spent two years at nursery. He has made great friends, met live animals and enjoyed trips out. He is absolutely thriving here. The nursery has been super flexible with my work schedule - an absolute must for any working parent.
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Review from S S (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are incredibly happy with the nursery. One of our children is disabled and they took on the challenge of caring for her with genuine care and support. All the staff are willing to upskill and learn how to deal with her, but at the same time they are very down to earth with her and she gets treated
the same as everyone else. I have absolute confidence that our kids are happy and well looked after.
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Review from Natalie B (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery with beautiful, amazing staff. My daughter has attended this nursery since she was 9 months till now at the age of 5. My daughter has excelled in all areas and it is a big thank you to all the staff. My daughter is always excited to go to nursery each morning and sad when it’s time to
leave. The best nursery.
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Review from S B (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at the nursery for 2 years and has loved his experiences there - he consistently comes home happy! We're really pleased with the facilities and the range of developmental activities. We also love the multicultural vibe in the nursery (staff, children, activities) as this reflects our
community and resonates with our family values. The staff work exceptionally hard, are diligent and caring, irrespective of whether they are permanent or temporary staff. Their support to parents is excellent, always offering advice when needed and making regular observations.
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Review from K H (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son's Preschool graduation was such a lovely celebration for him and his friends, and the care and love the staff showed in their organisation of the day was exactly what we've come to expect over our time with this nursery. Our children feel like they are with family when they go to nursery each
day.
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Review from M A (Father of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good nursery. Lots of activities for children to get on with. Staff seem very engaged and helpful. Could benefit from bigger outdoor space. Class sizes are reasonable and a wide selection of food is served to the children.
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Review from D W (Mother of Child) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am very pleased with the care, education and place I have chosen for my child. My son is happy when he comes home from pre-school and full of enthusiasm.
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Review from M'cedes W (Mother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My baby has been attending Bright Horizons West Norwood Day Nursery and Preschool for the past 3-months and I am happy with my choice of nurseries. The staff are very friendly and the passion and care for the children is 100-per cent. I feel satisfied and at ease when dropping off my baby and leaving
her for the day. The staff always provide a variety of activities to keep the children interested and work alongside us as parents to make sure that the needs of the children are always being met.
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Review from T J (Mother of Child) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my daughter started attending in January 2021 she has been supported from nursery through to preschool. She is doing very well and staff always do their best to ensure the children have the best start to their day. The activities, resources and food on offer is very good as well. You really get
your value for what you paid for. Overall I am happy with the care and progress of my daughter. Continue to do a good job.
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Review from Carla G (Mother of Child) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I called to visit the nursery, I knew this place was special. The nursery manager and the team provide a caring environment that stimulates, challenges and stretches the children’s learning. Our daughter loves attending nursery. We feel very supported by our daughter's key worker, we
sailed through potty training with their support. Ultimately we feel they care for our daughter as much as we do.
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Review from Claudia C (Mother of Child) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy to have chosen Bright Horizons West Norwood. I had my little one there from baby room to pre-school and the team always took excellent care of all the children. They always had a variety of activities planned for them to keep them engaged and help their development, also taking into account
their personality. In addition to that, they have an excellent chef on site!
During the lockdown, they had a great response and initiated an online resource to help us with ideas and easy to follow activities. A big thank you! to all the team for making my little one’s time very special there.
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Review from Peter W (Father of Child) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had both our daughters at the nursery over the last 5 years and have had a great experience. The staff and facilities are first class and both our girls loved their time there. Would highly recommend.
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Review from Emma B (Mother of Child) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great nursery. Our daughter loved attending West Norwood Bright Horizons and we were consistently delighted with the quality of the care and the investment in her development. She was happy, stretched and supported child in their care.
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Review from Tom C (Father of Child) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always felt comfortable that my son is in excellent hands at nursery. This compliments his learning and his keyworkers give great feedback which is really important to ensure we are all doing everything we can for his development. I cannot fault anyone or any part of the nursery and take this opportunity
to sincerely thank them for what they do.
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Review from Lauren C (Mother of Child) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery has been fantastic, our daughter absolutely loves her time here, and all the wonderful people who look after her. Our daughter settled in very quickly, gets involved in lots of activities, eats all her meals and has progressed in many of her skills since attending. The management is always
very professional.
We are so grateful to the manager and all the wonderful team!
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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Bright Horizons West Norwood Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Bright Horizons West Norwood Day Nursery and Preschool is calculated as follows: ( (129 Excellents x 5) + (15 Goods x 4) ) ÷ 144 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.589 Points relating to the number of positive Reviews for Bright Horizons West Norwood Day Nursery and Preschool is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 number of registered child places is 15.2. 12 Positive Reviews ÷ 15.2 = 0.789
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Shaneic

Shaneic

Job Title: Nursery Manager

Working with children has always been a passion of mine. I hold an education degree, an early year’s teacher status and have over 10 years of childcare experience. I have now been working with Bright Horizons for more than 2 years, and I absolutely love my job. Being a leader, I believe in creating an atmosphere where I am working in partnership to ensure children feel challenged to learn and develop, and where staff feel happy to come to work.

Chelsie

Chelsie

Job Title: Deputy Manager

I have been working in childcare since 2016, working my way up from my Level 3 Apprenticeship to now Deputy Manager; I have also studied my Level 3 SENCo.


From my very first day in childcare, I loved the atmosphere and the environments I was able to create for the children. I have worked with all age ranges in the early years from birth to 5 years; every day is a new challenge and a new experience to develop my knowledge and my skills to provide the best care/environment for my staff/families and children.


I consider myself to be a hardworking and determined leader and role model, I believe that building strong partnerships with parents and families is vital in ensuring development and learning are extended at home.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons West Norwood Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons West Norwood Day Nursery and Preschool has an Enhanced Service - more info.