Bright Horizons West Hampstead Station Day Nursery and Preschool

I highly recommend this school to any parent look

Overall, it's been an excellent experience from start to finish - a well-run nursery with fantastic staff and a great setting.

My son seems really happy and engaged with the carers and activities provided by the great team at West Hampstead Station. The rooms and facilities are wonderful, spacious and clean, with every effort made for the children's enjoyment and comfort. They are diligent and kind, and seem to really care about the kids. We are very happy with the nursery and their development of our wonderful boy.

Our son has been in the baby room for 3 months now, starting at 10 months old. The staff have been brilliant. Kind, caring, supportive and knowledgeable. The nursery is a very friendly place. They are a great team.

The staff and the carers are kind and they really care about the children. Leaving a child behind is one of the hardest thing but the team and the experts there just make it easy.

They also provide individual attention to nutrition and over al development of the kids.

Super happy.

Lovely team, my son seems to be loving it. I really appreciate that they do adapt to my son's schedule and routines and communication is clear and transparent. The place is clean, beautiful and adapted to each age. I like how the staff treat my son but also how they interact with each other. Thank you for all so far!

We find the nursery to be excellent. The staff are friendly and create a homely and welcoming atmosphere for both children and parents. They give children a wide range of activities and really care about the children. They are helpful to parents and our daughter very much enjoys attending there.

Very happy to have been able to participate in this session, it allowed us to see my child's environment, his toys, and his friends and the nursery staff. Also to see the meal. I think it's an experience to reproduce because it's very good to be able to be immersed in my child's daily life.

Great nursery overall. Really cares about kids and full of well-thought-out activities. Always trying to improve and innovate. Our kids come home happy. Management communication could be improved, especially with regard to anticipating future room changes.

My daughter has attended Bright Horizons West Hampstead Station Day Nursery and Preschool since September 2023. We are so grateful to every member staff, for your constant smiles and support. Any compliments our daughter gets we always reply with, It's not us, it's her teachers! And that's the truth. Keep doing what you are doing.

Excellent nursery. They had a key role in helping our little one develop wonderfully and prepare her for reception. We highly recommend and are truly appreciative of all their care. She misses it already.

When she graduated, the staff went the extra mile of creating a very personalised album of her with many pictures from her baby time to her toddler years. It is precious!

Our family had such a positive experience at Bright Horizons West Hampstead Station. We felt that our son was loved and his every need was met with care and expertise. The team excel at communication; the app is used every day which is a big reassurance. The setting is spotlessly clean and stimulating for all ages. Above all else, the staff are incredible. We really felt that they knew our son and he thrived under their care. It is on the higher end in terms of fees but you really feel like you get what you pay for.

I am very happy with everyone I have met here, they are kind, and professional and my baby is having a great time! He even misses his nursery on his days off. I am also contempt with the portal where we can see bits of how our baby's day went.

All the babies were miserable when I went to collect one day, I only saw one staff member and 6 babies crying on the floor. One of them was even eating food that had fallen on the floor and another was screaming crying, banging on the door as if wanting to get out. I felt traumatised by the whole experience and wouldn't recommend it.

Our little boy is very happy here. Staff are approachable and seem to be baby-led in how they approach things like sleep. The baby room is lovely and they do lots of sensory play. The opening hours make it possible for us to go to work without always worrying about being late.

My 1 year old daughter settled into this nursery very quickly. Staff are all very supportive including teaching and non teaching staff and open to listen to my concerns especially when my daughter first started. They have a relaxed approach and always friendly and attentive to children as well as parents. The layout of the nursery is very good with its own playground and spacious rooms and even designated space for pushchairs/scooters etc. I am very happy to have come across this nursery!

Bright Horizons, West Hampstead Station is a wonderful caring environment for children of all ages. My first child was there from age 1-4 years old and he got so much from his time there. My second child joined a few months ago and is thriving. The curriculum is well thought out and well executed to make sure every child is stimulated and makes great progress. The staff in the rooms are just gorgeous, wonderful, caring people who are passionate about their work and form real bonds with the children. The variety and quality of food on offer is excellent and a real plus. Also of huge benefit is the flexibility of being able to do half days, part-time, early starts and add additional sessions when required. If I had to make a criticism there have been some gaps in communication in the past, however, this is no longer an issue and management staff are extremely responsive and diligent at keeping parents up to date now. The introduction of an app with frequent updates on how the day is going is great.

My daughter has been going to this nursery since she was 11 months old and absolutely loves it. She's a different baby and toddler after almost six months of full-time nursery: more loving and caring towards parents and carers (no more 'stranger danger'), more engaged with activities, such as messy play and story time and more stimulated than any full-time nanny could ever achieve. She sleeps better at night after a full day of play and learning and my transition back to work has been easier than anticipated. Management is relatively new and excellent and the real stars are the nursery staff, room leaders and the new, third in command. Everyone works hard to ensure that my daughter's needs are met and that she's happy. Turnover isn't high, faces and interactions are constant and on a first-name basis and the updates on our parents/family app are more frequent than initially. I highly recommend this nursery to other parents.

My daughter loves, loves her nursery. She even wants to go in on the weekends. Yesterday they had their festive concert and it was wonderful and refreshing. I'm so glad my baby is flourishing. Thank you so much.