Nuffy Bear Day Nursery Surbiton

Nuffield Health Surbiton, Simpson Way, Long Ditton, Surbiton KT6 4ER
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9.2 59 Reviews
  • Nuffy Bear Day Nursery Surbiton, Surbiton
Nuffy Bear Day Nursery, located in Surbiton, offers first class, flexible care for children aged three months to five years.

The experienced team of childcare professionals have a warm, caring attitude and work closely with parents to ensure all their children’s learning needs are met whilst maintaining a safe and secure environment.

The friendly and secure nursery offers spacious rooms within which the children are able to develop their pre-school skills through a wide range of educational resources and a variety of stimulating and creative activities.

Nuffy Bear in Surbiton offers a variety of extra-curricular activities alongside the nursery day, including: swimming for children aged over three years, Spanish, ballet, ‘Click it’, gymnastics, and Jo Jingles.
                                                                
The nursery day can be split into sessions. The morning session runs from 8am to 1pm, the afternoon session from 1pm to 6pm and full day sessions are from 8am to 6pm. They offer an early drop of session 07:30 - 08:00 and a late pick up session 18:00 - 18:30.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Andrew Moody (Manager)

Number of Childcare Staff

  • 20

Registered Charity Number

  • 205533

Total Places for Children

  • 67

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • AM Session £66
    PM Session £66
    All Day session £108.50 8am-6pm
    Extended All Day Session £117.50 7.30am - 6.30pm
    Early Drop Off £12.50 7.30am-8am
    Late Pick Up £12.50 6.00pm-6.30pm

  • Additional for Funded Sessions ONLY
    All Day Materials and Consumables Charge   £11.50
    AM Materials and Consumables Charge   £7.00
    PM Materials and Consumables Charge   £4.50

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & 1 week at Christmas

Parking

  • There is free on site parking and child/parent parking bays right by the entrance.

Nuffy Bear Day Nursery Surbiton Reviews (59)

9.2

Nuffy Bear Day Nursery Surbiton has a Review Score of 9.2 (9.151) out of 10, based on 7 reviews in the last 2 years.
Over all time Nuffy Bear Day Nursery Surbiton has 59 reviews.

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Reviewer Connection to Nuffy Bear Day Nursery Surbiton
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Review from K R (Mother of Child) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always happy with the staff at Nuffy Bear. They are exceptionally welcoming and I trust that they care for my child. I feel they try to get to know the family and are familiar with all members.
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Review from Lucica S (Mother of Child) published on 8 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our son has attended a different nursery prior to Nuffy Bear and it wasn’t at all what we expected. Here children are very happy and they all seem to get along with each other and the staff very well. We feel free to talk to the staff and communicate our son’s needs. There is loads of messy play involved
which I wasn’t pleased about to start with but seeing the pictures and report of my son for his first week it made me feel it was all worth it. All of a sudden it made sense and it wasn’t just random play.
Our son seems to have accommodated well. He still needs loads of encouragement with his meals and the staff are doing a great job, even the nursery cook got involved in assisting him, which was great to see!
There were many occasions when they all went out of their way to ensure our son is happy and well looked after while in their care. Our son is happy and always looking forward to seeing his friends again.
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Review from Diana L (Grandmother of Child) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddaughter has been attending Nuffy Bears for over a year now. She has made lots of friends and is happy when I collect her. I am impressed with the care she is given and how she is welcomed by name with a smile from members of staff - not just those who work in her area.
We read her reports
carefully and at our parent consultation meetings it is clear she is well known and her social, physical and educational needs are being well catered for. I like the focus on children learning through their interests with a priority given to using resources from the natural world.
The behaviour management is fair and firm, with clear expectations which leads to a calm, happy environment where children can feel secure. The occasional after session general meetings for staff to explain their philosophy and approaches to parents are interesting and helpful. The visiting Zoolab provide extended experiences and my granddaughter is looking forward to the swimming sessions.
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Review from Jo H (Mother of Child) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our child has settled in very well at Nuffy Bear. The careworker is brilliant and she is missed when not around.
The menu is great.
Messy play is very messy but full of learning and fun. Our child is developing well in the nursery environment.
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Review from Priya S (Mother of Child) published on 1 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had to change nursery for our daughter so she would be closer to my workplace and I was very worried about how she would settle into a new environment especially mid-term but the Nuffy Bear staff have been amazing with the transition for my daughter. They are all so nurturing, warm and caring. We
have regular catch ups on how she is doing and what she has been up to during the day. It feels lovely to come back to a very happy child at the end of the day because a happy child means happy parents. My daughter loves going to nursery, she enjoys all the activities they do, especially her ballet class. Also, they seem to have a lot of food available during the day, as my daughter always tells me about all the yummy food she has had for either snack, lunch or tea. We are extremely happy with how they have helped our daughter settle in and make her feel very welcome.
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Review from Lucinda M (Mother of Child) published on 18 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter always seems happy when I pick her up but the report I receive on her day is sporadic. Some days I get a written report, others a full verbal report and sometimes I have to ask for information. I appreciate the carers are tired at the end of a long day with the children, so maybe a written
top line daily report to take away, as a rule, would be easier for everyone.
My daughter attends another nursery 2 days week, I pay the same for her other nursery as I do for Nuffy but her nappies, wipes, cream etc. are included.
The manager and her management team have been great at sorting out any issues and answering questions I have had as a first-time mum, particularly on the finance side where incorrect invoices have been received etc. I often get emails from them out of hours or on their days off.
Overall I am happy with my daughter attending Nuffy Bear.
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Review from Dianah M (Mother of Child) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery with good outcomes for the children.
Our children are so happy at the nursery and are very close to the teachers. The staff have been amazing in the way they help and support the children to accomplish their development needs and very personable. Also having a younger sibling at the
nursery, the staff have been so accommodating to both the children's needs and ours as a family, allowing them time together if possible. Everyone is always so happy to help!
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Review from Eleanor (Mother of Child) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had looked around most of the local nurseries and wasn't impressed with what they had to offer. I decided to keep my daughter at home and attend local classes instead to give her activities and meet her social needs. Shortly afterwards I met with my neighbour who recommended Nuffy Bear.
From the
moment I walked into the nursery, met with the staff and could see how happy the children were doing their activities, I knew that this was what I had been looking for.
The staff are great at their job, caring, welcoming, pleasant and happy people who do a great job of nurturing the children.
My little girl loves attending. She comes home with wonderful things she has made. She eats well and learns great social skills.
Nuffy's are extremely flexible with increasing from half a day to a full day when required.
The communication to parents is really good with regular updates.
The cost is competitive and I feel excellent value for the service.
Well done Nuffy's and Thank you.
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Review from Elizabeth F (Mother of Child) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Nuffy Bear to prospective parents. My son always has a great time there, is well looked after and fed and sleeps well.
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Review from Sam S (Mother of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nuffy Bear nursery has continued to grow into a beautiful nursery. My daughter is very happy here. The nursery staff put on such a variety of activities alongside the wider Nuffield Health onsite opportunities including swimming and yoga.
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Review from E W (Mother of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This nursery is great. My son has attended for 18 months and the new manager has created a happy, vibrant environment which he thrives in. From trips out to friendly, happy and enthusiastic staff to great food and lots of new parental engagement opportunities - it's fab. No nursery is perfect and it's
never easy leaving your most precious cargo in someone else's care. But Nuffy Bear make it easier and give us peace of mind as we head off to work every day.
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Review from David K (Father of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A massive improvement in the leadership from 12 months ago. This, together with the support of the staff, means we have seen real progress in the activities that are offered and the ethos of Nuffy Bear.
Very happy with the relationships that continue to be developed between our kids and the staff.
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Review from K R (Mother of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the nursery. They appear to work very hard at keeping parents informed and building relationships with the children.
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Review from Michael P (Father of Child) published on 5 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our daughter has attended Nuffy Bear Surbiton since July 2015. We have found Nuffy to have been an excellent choice. The day to day staff are extremely polite, considerate and caring. The management is very proactive and go beyond the basic Ofsted educational requirements. Children's learning progress,
development and performance are closely monitored to ensure compliance with Ofsted requirements and to ensure the children are satisfying their needs. Nuffy also provides a range of extracurricular activities that the children partake in (ballet, computer lessons, drama, etc.), in addition to complimentary swimming lessons.


There are often external excursions arranged to supplement the educational context. Parents are effectively communicated to in relation to day to day and planned activities. Parents also have the ability to influence the running of the nursery via membership to the 'Parents Committee'. The quality and quantity of food is also excellent and is monitored for dietary requirements in accordance with UK best practice.


Our daughter has flourished and loves attending. Under the new manager (since July 2017), Nuffy has improved 100%, I would now recommend it to the most discerning parents.

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Review from Lucy E (Mother of Child) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Nuffy Bears since he was six months old and is now two and a half. He has loved all of the different rooms he has been in due to the staff who are all fantastic and wonderful with the children. The nursery has a great focus on developing the children through a wide variety
of engaging and fun activities. This includes singing sessions, special visitors (this week was a visit from the reptile zoo), IT classes, games and visits to places such as the library, park and local theatre. It is also great to know that my son is getting homemade, delicious and healthy food made by the nursery chef.
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Review from Laura B (Mother of Child) published on 2 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management and staff at Nuffy Bear Day Nursery Surbiton are very approachable and understanding about any issue I raise concerning my son and advice is given when necessary.
Very friendly environment and all staff are happy to help
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Review from A U (Mother of Child) published on 28 September 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Very friendly staff who love the kids and make their day. However outside space is very limited and kids never go on outings.
Reply from H. McGourty, Social Media Executive at Nuffy Bear Day Nursery Surbiton
Thank you very much for your review of our Nuffy Bear day nursery. We appreciate your feedback in relation to our staff and are very pleased to hear this. We do though take on board your further…read more
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Review from C B (Mother of Child) published on 31 July 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my daughters have attended this nursery since the age of one and they absolutely love it! The variety of activities is amazing and they learn so many things that I would not have even thought about at home. The staff are really caring, flexible if you need extra hours occasionally and have a lovely
bond with all the children. They get lots of outdoor and messy play and I particularly like the swimming for the older children which is included in the rate, as well as optional other activities such as ballet and ball skills. The hours are good although I would prefer a 7:30 start. I feel this is a very good value nursery with excellent dedicated staff and I will be very sad when my children outgrow it.
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Review from Martina S (Mother of Child) published on 31 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been attending nursery since she was 15 months old and always looks forward to going... bouncing up the stairs with a big smile on her face and a spring in her step. She enjoys all the activities: in particular the arts and crafts, singing and dancing, and playing outdoors. The team
are very professional, hard working, committed and a pleasure to deal with. They take time to smile and say hello to each child even if they are from a different classroom. The nursery is a bright, fun environment with lots of learning and development aids and provides good home made food. Overall we are very reassured that our daughter is happy and well cared for by a great team of people in a safe, warm and happy nursery.
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Current Review Score: 9.2 (9.151)

Overview of Review Score

The Review Score of 9.2 (9.151) out of 10 for Nuffy Bear Day Nursery Surbiton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Nuffy Bear Day Nursery Surbiton is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.222 Points relating to the number of positive Reviews for Nuffy Bear Day Nursery Surbiton is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 number of registered child places is 13.4. 7 Positive Reviews ÷ 13.4 = 0.522
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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