Fennies Horley, Albert Road

Corner of Albert Road, Corner of Brighton Road, Horley RH6 7HS
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9.4 62 Reviews
Fennies Horley, Albert Road is a purpose-built nursery designed to provide an inspiring and engaging environment for children aged 3 months to 5 years. Situated just minutes from Horley Train Station, it is an excellent choice for families in the area.

This nursery features bright, spacious rooms filled with high-quality resources that encourage hands-on learning and creativity. The outdoor space is designed with exploration in mind, featuring sensory play zones and a growing area where children can connect with nature.

With a strong focus on nutrition, freshly prepared meals are cooked on-site by expert chefs, ensuring children receive well-balanced, nutritious food. Parents also benefit from convenient buggy storage and a parent space to support their nursery experience.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Person in charge

  • Simone (Nursery Manager)

Number of Childcare Staff

  • 23

Total Places for Children

  • 96

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.

Opening Times

  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00

When Closed

  • Bank Holidays & the Christmas period

Fennies Horley, Albert Road Reviews (62)

Total of 62, showing 1-20
9.4

Fennies Horley, Albert Road has a Review Score of 9.4 (9.355) out of 10, based on 17 reviews in the last 2 years. Over all time Fennies Horley, Albert Road has 62 reviews.

Overall Experience

  • 55
  • 3
  • 1
  • 0
  • 3

Date Published

62
6
9
17
45

Review from Zoe G (Mother of Child) published on 29 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our children have only been at Fennies for a few weeks so far due to their previous nursery shutting down in July but so far we've had an excellent experience. Given the sudden closure of our previous nursery, Fennies were very quick to get back to us about availability and a tour. Both kids have settled
in really well and seem to enjoy going to nursery. The staff, environment and activities are all very engaging, only today they had owls in for the day, which is something they wouldn't have experienced out the previous nursery. The management have been so helping answering any queries and always very present at drop off and collection and great with their communication. All of the staff always come across as caring, friendly, polite, happy and helpful. I am now so glad our previous nursery shut down because our children are thriving and wish we'd done it sooner.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road

Thank you so much for sharing your experience. We're delighted to hear how smoothly your children have settled in and that you've felt so supported since joining Fennies. It's wonderful to know you value the care from our team, the engaging activities and the communication. We're so pleased your children are thriving here.

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Review from R T (Mother of Child) published on 21 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the last 3 years, the nursery went from excellent to terrible, now becoming very good again. Higher management does not seem to be able to maintain the staff and is not very considerate about parents' views/opinions.
The actual nursery manager is excellent, rebuilt the place with great help from
the team, and we can see the difference in care, learning and development of the children.
The teachers are very good as well, motivating the children, caring about them and eager to improve their skills.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road

Thank you for sharing your honest feedback. We're delighted to hear that you've noticed the positive changes in care, learning and development under the leadership of our nursery manager and team. Your comments about management and parent communication are appreciated and will be taken on board as we continue working to support our staff and ensure a high standard of care.

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Review from T K (Mother of Child) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few months, the new management team have really changed the nursery around. It is so lovely to see the range of activities and learning that are being scheduled. The external visitors are great. The mood changes are clear to see within the staff, and this has such a positive impact on
the children. I hope this will continue as my child is set to leave in August. We have been at the nursery for 3 and a half years now, and I would recommend this nursery to anyone looking

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road

Thank you so much for your thoughtful review. We're delighted to hear the positive changes you've noticed and truly appreciate your kind words about the new management team. It's wonderful to know the activities, external visitors and overall atmosphere have had such a meaningful impact. Thank you for being part of our nursery community for the past 3 and a half years, we'll make sure your child's final months with us are just as special!

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Review from D D (Mother of Child) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with Fennies Horley Albert Road has been generally positive. My child's first year in the baby class was absolutely excellent - I was 100% happy with the care and attention provided. The staff were warm, nurturing, and highly attentive to her needs plus development.
In 2024, during her
time in the middle class, we faced some challenges. There were difficulties with staff understanding my daughter's exuberant personality, and we were disappointed that periodical assessments were not provided as expected. This was a bit concerning, as we value regular updates on her progress. Now that she is in preschool, I'm pleased to see that there are staff members who have taken the time to understand and support her in a way that suits her needs. I appreciate the efforts made by the team. Overall, Fennies Horley Albert Road is a good nursery with dedicated staff, and I'm happy to see improvements where needed.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road

Thank you for your positive feedback! It's always wonderful to hear how hard our team works to provide the best possible care for the children. We have dedicated our time to recruiting a strong leadership team to drive quality and ensure the best outcomes for our children. Like many nurseries in the industry, we have experienced some changes, but we are now thriving as a result. We are incredibly proud of our Horley Nursery and feel so fortunate to have such amazing families who have been so supportive. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.

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Review from Holly F (Mother of Child) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my children have gone to this nursery. Recent new staff to the nursery have been perfect additions to their rooms. They take a real interest in your child, as an individual, promoting good behaviours and learning.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road

Thank you for your kind words! We're so pleased that both of your children have had a great experience at Fennies. It's wonderful to hear that our new team members have been such a positive addition, taking the time to support each child as an individual. Encouraging positive behaviours and fostering a love for learning is at the heart of what we do, so it's fantastic to know this has stood out to you. We truly appreciate your feedback and look forward to continuing to support your little ones on their journey!

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Review from Jenniffer C (Grandmother of Child) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our granddaughter has had an exceptional first nursery experience in the baby room at Fennies Horley, with staff and a key person who has gone out of her way to make her parents, and us as Grandparents who collect most often, feel welcome and supported in her journey. We are always greeted with a smile,
and our granddaughter smiles and kicks her legs in glee when she sees the warm faces of the familiar baby room team members each morning. As a working parent, my daughter always mentions how much it means to her to be able to access the live app used in the setting which tells us how long her child has slept or how much she has eaten, giving us peace of mind with regards to her child's care. We love the weekly newsletters from the nursery manager, and especially the lending library which helps us continue learning at home. The outdoor facilities are exceptional, and we look forward to watching our grandchild grow and thrive here.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road

Thank you for sharing such a heartwarming review! We're delighted to hear that your granddaughter has had such a positive start in the baby room at Fennies Horley. It's wonderful to know that our caring team, especially her key person, has made you and your family feel so welcome and supported. It's fantastic to hear that you're enjoying the weekly newsletters and lending library too, as we love helping families continue learning at home. Thank you for your kind words, and we're excited to see your granddaughter continue to grow and thrive with us!

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Review from M B (Mother of Child) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This was an excellent nursery but over the course of one year it has gone downhill due to a change in management which resulted in a large number of staff leaving throughout 2024. Their Ofsted rating has also gone down, yet the fees have increased. I have noticed a decline in the care my child has received
since moving from the baby room. I have had numerous meetings with management including their regional manager but have seen no improvement. This relates mostly to very basic care needs, increased accidents, and a general lack of enrichment (the children are placed in front of the TV at least twice every day - could be more). My opinion is that there is inadequate supervision from room leaders who may not have the skills to do the job, a lack of engagement from management (who mostly sit at reception so don't know what is going on in the rooms) and frankly this setting needs a higher staff to child ratio as they cannot cope with the mandated minimum.

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Horley, Albert Road

Thank you for your feedback. We value all comments as they help us improve our care and service. We acknowledge that this past year has been a period of transition, and while changes in management and staffing bring challenges, our priority remains providing a safe, nurturing, and stimulating environment. In 2024 and 2025, we've implemented improvements, recognised by Ofsted. Regarding care and supervision, safety is our highest priority. Our staffing levels meet or exceed required ratios, and our qualified team is dedicated to supporting children. The management team is available at the front desk for communication, and their leadership remains active throughout the nursery to support staff, children, and families. We offer a rich curriculum with engaging activities, no TVs, only a smartboard for learning. While some former staff have shown interest in returning, we cannot rehire them for confidential reasons. Thank you for trusting us with your child's care and education.

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Review from S S (Mother of Child) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Both my children have attended Fennies.
My son has attended for 4 years and I would say that he's had 2 good years until he joined pre-school.
I do love their approach to learning and the different activities including PE, Art etc.
I think some staff work hard and try their best.
However, the
last 2 years have seen so many changes in management and staff that my son has had so many different key persons that he didn't bond with anyone.
He never looked forward to going in everyday and I could see that he was unhappy.
I just hope that the issues will be looked into so they can improve and be an outstanding nursery again.

Reply from Fennies Nurseries ., Marketing Team at Fennies Horley, Albert Road

Thank you for sharing your experience with us. It's lovely to hear both of your children attended with us. While it's great to hear that you appreciate the approach to learning and the variety of activities like PE and art, we understand your concerns. We take your feedback seriously and are committed to addressing these issues to enhance the stability and quality of care for all our children. We appreciate your insights. If you have any further concerns that you want to address please don't hesitate to contact us at enquiries@fennies.com.

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Review from R P (Mother of Child) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been going since 9 months old and she is now nearly 16 months. Right from day one the kindness and friendliness have been outstanding, we have always been given helpful advice from the staff when needed. As a first-time mum, my anxiety was very high at the beginning, however, the constant
app updates and photos put my mind at ease. The nursery and staff have been faultless and will highly recommend it to anyone.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Horley, Albert Road

Thank you for your wonderful feedback! We're so glad to hear that the kindness and support from our team have made your experience as a first time mum easier. It's great to know that the app updates and photos have helped ease your anxiety and keep you connected to your daughter's day. We truly appreciate your recommendation and your kind words about our team.

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Review from Sophie O (Mother of Child) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been at Fennies Nursery for over a year and have been so impressed with the staff who have supported their development since joining.
A big thank you to the room leader who is amazing. From day one, she has gone above and beyond to care for the girls and develop them to be chatty and confident.
We've experienced really strong communication from the room leader and her team, with regular updates about how our babies are progressing, their interests and changes. The room leader is kind, caring and very committed to making the nursery a great environment for our children to be in.
The girls' buddies have been an outstanding support to the girls and us, as parents. The girls have learnt so much from the fun activities they do, they are always looking for development opportunities.
We would also like to recognise other members of staff and others whom we may not have met properly but work in support of the Explorers Room.

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Review from Rosie R (Mother of Child) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my children attended Fennies for the past 2 years, and I’ve been so happy with our experiences. The staff go above and beyond every day to make the kids feel comfortable and happy, and both of my kids have had such a strong bond with their key workers. Fennies is a clean and exciting nursery,
and the kids always loved telling me what they had got up to. My son has now started school and it’s very clear to see how well Fennies prepared him for this.

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Review from Beatriz N (Mother of Child) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little girl went to Fennies for almost 3 years and we could not be happier with our experience. The team at Fennies is just incredible. It is now that our little girl has been in P1 for over a month, that we realise how much Fennies taught her! As parents, it is always hard to leave your kid behind,
but we were never worried because we knew the care and attention from the team was amazing. And the food they offer, wow! I could not recommend them enough.

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Review from Samantha D (Mother of Child) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of both my children going to Fennies when they were both around 8 months old. I literally couldn’t fault any of the Fennies staff in the care given to my children and also the thoughts given to the parents.
We love how well-fed the children are as well and it is shown they
ensure the children are fed nutritional foods. They were also great with encouraging my first child to try more fruit and vegetables and was so proud when she did. Which I loved.
They are honestly an outstanding nursery and we miss them all and wish them nothing but success.

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Review from Georgia H (Mother of Child) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursery and staff have been amazing at settling in my one-year-old. Always keeping me updated when he has been upset at drop-off.
Also, his keyworker has been amazing with him, always checking in if he has been poorly, which I think is a great way of showing the level of care and support.
He
always seems to have so much fun in all the activities.
He eats so much variety of food, which is great to see.
Really happy with how he is settling in.

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Review from Kiri W (Mother of Child) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After reading about Fennies' ethos and staff background (my main focus), I couldn’t have been happier. I moved my child due to a highly disappointing and distressing incident he had at a previous nursery and wow, it was the best decision I ever made. Having it been extremely short notice, I was worried
I wouldn’t have been able to enrol him until the next term, but not only did they emphasise with us, but their interest in ensuring my child receives the best care was second to none. I am so grateful to all the staff involved, to me it truly means a lot and just speaks volumes on how important our kids are to them. My child has excelled with his speech, conversation and understanding. I’m always impressed with things he says or does. He was shy in engaging with other children and although that might still be the case, he definitely has gained more confidence. He can name children’s names in his class now and will talk about them which is lovely. Thank you to everybody!

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Review from Harriet C (Mother of Child) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t be happier with our experience so far at Fennies Nursery Horley. The team went above and beyond to help our son settle into nursery, we couldn’t thank them all enough. We’re kept fully up to date with what the little ones are up to during the day... no day is ever the same with such a wide
variety of activities on offer to them. We’re very happy with our choice to send him here.

Reply from Fennies Nurseries . at Fennies Horley, Albert Road

Thank you for taking the time to share your wonderful experience at Fennies Nursery in Horley. We are thrilled to hear that you are pleased with our nursery. We appreciate your kind words about our communication efforts. Keeping parents informed about their children’s activities and progress is essential. It's heart-warming to know that our team went above and beyond to help your son settle into the nursery. Creating a warm and welcoming environment for our children is a top priority, we’re glad to hear that you felt supported during this transition period. Once again, thank you for choosing Fennies Nursery. We look forward to continuing to provide a positive and enriching environment for your son.

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Review from Matt H (Father of Child) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fennies Nursery has been a great experience for our son, who moved at 2 from another nursery to Fennies Horley.
The team have been great and really looked after him. His self-development has been excellent and he has formed some really great relationships with his key helpers and a number of the staff
there. We would highly recommend Fennies.

Reply from Fennies Nurseries at Fennies Horley, Albert Road

Thank you for taking the time to share your positive experience with Fennies Nursery in Horley. We are delighted to hear that your son has had a great time at nursery and has built a strong relationship with his key worker. We appreciate your kind words about our team. Providing a nurturing and supportive environment for every child is our top priority. We are truly grateful for your recommendation. Once again, thank you for choosing Fennies Nursery, we look forward to continuing to provide a positive and enriching environment for him.

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Review from E F (Mother of Child) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As parents, we feared for the safety of our daughter that decided to take her out of this nursery. Official complaint submitted with both the nursery and Ofsted. Standards have reduced from outstanding to good but we think a lot of improvements are needed. It’s expensive and it does not deliver the
basics of child care and safety. Strongly advise to avoid this nursery if you can.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Horley, Albert Road

Thank you for bringing your concerns to our attention. We take your feedback seriously and deeply regret that your experience did not meet your expectations. If you would like to discuss your concern further, please do not hesitate to contact enquiries@fennies.com

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Review from P E (Father of Child) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Can't recommend this nursery.
Multiple issues with the care, or lack thereof they've provided our daughter. Multiple reports to Ofsted, meetings with management and things haven't improved.
Experienced and long-standing staff have left and other staff are leaving in their droves.

Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Horley, Albert Road

Thank you for bringing this to our attention. We take all feedback seriously and would like to hear more. Please contact enquiries@fennies.com so we can discuss this further.

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Review from Charlotte J (Mother of Child) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son joined Fennies Horley at the start of the year going four days a week. After working from home and being in lockdown for a lot of his life, it was hard to not have him around. However, the manager is so friendly and welcoming and his key person is energetic, helpful and genuinely cares about
his wellbeing. I feel very comfortable taking him to Fennies Horley and his development has already come a long way (e.g. using a spoon to eat with).

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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Fennies Horley, Albert Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Fennies Horley, Albert Road is calculated as follows: ( (157 Excellents x 5) + (21 Goods x 4) + (12 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 202 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.781 Points relating to the number of positive Reviews for Fennies Horley, Albert Road is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 number of registered child places is 19.2. 14 Positive Reviews ÷ 19.2 = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (1)

Meet the Team (3)

Simone

Simone

Job Title: Nursery Manager

What’s a fun fact that makes you stand out?
Simone has 4 children of her own, so whether she’s at work or at home, she’s always providing quality care for children.

What helps you stay connected with your communities?
Connecting with businesses within the local community to help provide opportunities for the children that they wouldn’t ordinarily experience at home.

What’s something you have loved about your Early Years Career so far?
Being able to manage different nurseries, each of which provides different insight into how to best run an outstanding nursery.

What’s your ambition to help improve the Early Years Sector?
For all the children to have the opportunity to reach their full potential.
... Read more
Rosie

Rosie

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Rosie was a member of a karaoke team which competed in a Karaoke League, complete with judges and even a challenge cup event!

What helps you stay connected with your communities?
Planning trips within the community, enabling children to explore with trips such as litter picks or trips to the local shops to purchase ingredients.

What’s something you have loved about your Early Years Career so far?
Supporting every child's development is a blessing, but in particular, seeing a child with additional needs flourish is an absolute privilege.

What’s your ambition to help improve the Early Years Sector?
To have a nurturing, inclusive environment where educators create inspiring and inviting spaces for children to learn and flourish.
... Read more
Isabella

Isabella

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Bella once went paragliding over Turkey, showcasing her fearless attitude to life.

What helps you stay connected with all the nurseries and their staff?
Having regular staffing calls to check in with them and see what support they need.

What’s the best part about your job?
Being able to complete the child’s journey from enquiry all the way to their first day.

How do you go above and beyond to help support our parents?
Adaptability, offering the best advice depending on a parent’s current situation.
... Read more

Frequently Asked Questions about Fennies Horley, Albert Road

What is the Age Range of Children that Fennies Horley, Albert Road accepts?

Fennies Horley, Albert Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Fennies Horley, Albert Road Open?

Fennies Horley, Albert Road is open: Monday 07:00-18:00, Tuesday 07:00-18:00, Wednesday 07:00-18:00, Thursday 07:00-18:00, Friday 07:00-18:00.

How many Children does Fennies Horley, Albert Road have capacity for?

Fennies Horley, Albert Road has capacity for a total of 96 Children.

How far is Fennies Horley, Albert Road to the centre of Horley?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies Horley, Albert Road to verify any information. View our terms and conditions. Fennies Horley, Albert Road has an Enhanced Service - more info.