Mara Nursery

2a Well Grove, London N20 9BN
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9.6 24 Reviews
  • Mara Nursery, London
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Owner

  • Covent Garden Children's Nursery Ltd
  • Privately Owned

Number of Childcare Staff

  • 22

Total Places for Children

  • 100

Age Range

  • from 0 years 2 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays
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Mara Nursery Reviews (24)

9.6

Mara Nursery has a Review Score of 9.6 (9.556) out of 10, based on 24 reviews in the last 2 years.
Over all time Mara Nursery has 24 reviews.

Overall Experience
  • 21
  • 1
  • 0
  • 0
  • 2
Date Published
  • 24
  • 1
  • 20
  • 24
  • 0
Reviewer Connection to Mara Nursery
  • 17
  • 7
Total of 24, showing 21-24
Review from C C (Mother of Child) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the nursery staff and my little boy's key workers made me feel so relaxed when he was starting, they sent me pictures and kept me updated on how he was doing, and I instantly felt relaxed with him going! He absolutely loves it, talks about all of his key workers at home and runs in when he sees
them! The garden space is really creative which I love and they have lots of messy play, which I know my little boy loves! His speaking is amazing compared to what it was when he first started and he can count really well, this definitely helped from the carpet time they do.
Reply from Eileen Rumble, Director at Mara Nursery
Thank you so much for your lovely review. We really appreciate your comments and feedback.
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Review from Parisa M (Mother of Child) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very approachable, knowledgeable, caring, friendly and professional. As parents, it has been easy to establish a rapport with the team and they are always willing to provide time to discuss concerns or provide extra support if required. The settling-in period for our children was long
and challenging but the team handled it so smoothly and professionally and supported our children until they felt confident and comfortable at nursery. They display sound knowledge of our children's needs and will always strive to tailor plans/care to meet their needs. They are very responsive and have always supported us with our various requests. My children have always established a good relationship with their key workers and other staff members and their confidence has grown a lot and have come such a long way.
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Review from J L (Mother of Child) published on 23 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My experience has been deeply troubling, primarily due to management's inadequate response to parent concerns. I pulled my child out due to worries about their wellbeing. After months of back-and-forth, I found that children were not receiving the meals listed on the menu, with entire items missing.
This explained why my child was coming home unusually hungry. Rather than taking responsibility for missing food and misinformation, management offered weak excuses. Staff members bought crackers themselves to supplement children's meals. Communication with management was difficult; they often dismissed concerns from parents. Their lack of accountability and slow response to pressing issues is disconcerting. Although there have been minor improvements around food, the pace of change remains unacceptably slow. Mara must make significant changes to ensure children's well-being. I cannot recommend this nursery to other parents.
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Review from B W (Father of Child) published on 23 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I had to take my child out of their care because they were not listening to my concerns. I should have read the reviews about the owner's approach to dealing with parents. She hears what she wants, and unfortunately, that behaviour filters down to her staff.
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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Mara Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Mara Nursery is calculated as follows: ( (222 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (18 Very Poors x 1) ) ÷ 286 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mara Nursery is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Mara Nursery to verify any information. View our terms and conditions. Mara Nursery has an Basic Service - more info.