Key Steps Day Nursery

25 Ashcroft Road, Cirencester GL7 1QZ
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Top 20 award
10 47 Reviews
  • Key Steps Day Nursery, Cirencester
Key Steps Day Nursery in the heart of the Cotswolds offers a family-focused feel, a unique learning approach which is delivered by passionate and knowledgeable educators. The nursery offers something truly different and special - a magical play and learning environment for children aged up to 5 years.

The beautiful period building, situated in Cirencester has been sensitively restored and is filled with character. From the highly experienced team of staff to the superb equipment and resources, every aspect of the nursery has been carefully considered to ensure that children are safe but also engaged, excited and encouraged to develop a love of learning and exploration.

To find out more information please visit the nursery Facebook or Instagram page.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Owner

  • Key Steps Day Nurseries Ltd
  • Privately Owned

Person in Charge

  • Charlotte Wix (Owner)

Number of Childcare Staff

  • 35

Total Places for Children

  • 80

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays & 1 week at Christmas

Key Steps Day Nursery Reviews (47)

10

Key Steps Day Nursery has a Review Score of 10 (9.988) out of 10, based on 21 reviews in the last 2 years.
Over all time Key Steps Day Nursery has 47 reviews.

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Review from J S (Mother of Child) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Key Steps highly enough. Since the day our son has been there, they have been amazing, putting my worries at ease and caring for my son like he’s one of their own. Every member of staff is incredible; they go above and beyond every day. They give amazing handovers at the end of the day,
and our son loves going in every day without even looking behind! He’s so comfortable with all the staff and is thriving. The support you get as a parent is amazing and supports any routines you have at home. I will forever recommend Key Steps.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
What a lovely review, and thank you for your kind words.
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Review from Kerry B (Mother of Child) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier with the support and care that our son receives each day that he is at Key Steps. Staff are happy, friendly and care about providing the children with great experiences. Communication is great, as is the time and effort put into creating healthy meals for the children. Our son
is so happy each morning when we pull up outside and when we pick him up in the evening - this tells us everything we need to know!
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
It’s lovely to have such feedback, thank you so much. The team work hard every day to ensure all children have the very best experiences whilst at nursery.
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Review from Nick H (Father of Child) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superbly run nursery, happy staff, amazing food menu and most importantly a very happy little boy attending every day.
Facilities are great with loads of toys, access to a really safe outside space and lots of activities for the children.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
It is a joy to have your son in the nursery and his smile brightens up everyone's day. Thank you for your kind words.
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Review from K F (Mother of Child) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our child has thrived since starting at Key Steps Day Nursery in Autumn last year, and we couldn't be happier. When we were viewing nurseries in the area last Spring we got a great feeling from Key Steps. The nursery environment is light, airy and bright, but also has lovely calming areas for the children
to relax/sleep. The staff are incredible, so welcoming, kind, caring and nothing ever feels too much trouble. The staff genuinely care about the children and their wellbeing and development, and the communication is fantastic. The menus always look delicious and nutritional, and with lots of variety. The staff have been so accommodating and careful with our son's food allergies, and he gets as equally delicious meals, using the most nutritionally appropriate dairy-free alternatives which is so reassuring. We really can't sing the praises of the nursery enough and would really encourage all prospective families to visit if you are looking for a warm, nurturing environment for your child.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Thank you so much, we have loved welcoming your family into our nursery and we can't wait to see that little smile in the mornings.
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Review from E H (Mother of Child) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really impressed with Key Steps since our son joined 4 months ago. The staff are amazing and have really helped him settle in well. His development has also come along loads since starting. All staff are really friendly and caring which gives me piece of mind that he is in safe hands.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
It's lovely to see that your son has settled so well into the nursery. He has started to make some really strong relationships with the staff and children within the room, which is great to see.…read more
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Review from Gemma R (Mother of Child) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant. Since being at Key Steps our daughter has flourished. We moved nurseries as we needed an extra day. Key Steps staff were professional and understanding from the get-go. When we visited, we were impressed by the learning elements and ethos of the nursery as well as the cleanliness and overall
calm in each room. Incredible!
Reasonably priced, safe, welcoming and above all our daughter is so so happy. The menu and snacks are great too. The staff are all really lovely and very experienced. It seems to be structured really well. I recommend Key Steps to everyone!
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
It is a real delight to see how your daughter has flourished since starting at the nursery, she has grown in confidence and is a joy to be around. Thank you for choosing Key Steps.
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Review from S G (Mother of Child) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Key steps is a wonderful nursery, since my daughter joined in October she has thrived! She's got close to all members of the team, not just one person which really helps her to feel comfortable, you can tell that every member truly cares about the children and the job they do. They go above and beyond
with fantastic equipment, day trips and updates on my daughter's progress and the room leaders are incredibly knowledgeable and always ready to chat and share updates of the day. The menus are also amazing, really balanced and varied, with great care taken on what children like/need in terms of favourites and allergies etc.
I'm so glad we chose Key Steps. I would recommend to any parent looking for a nursery.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Thank you so much for your kind words. It has been lovely welcoming your family into our nursery and watching your daughter flourish.
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Review from A O (Mother of Child) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Key Steps is a fantastic, friendly, welcoming and safe nursery. All of the staff are wonderful - they made our little girl feel safe and very happy. They have a variety of educational and fun activities for the children and they provide constant regular updates on their app with meals, nappies, and
photos. All of the staff really care about the children and make you feel welcome. Couldn't recommend the nursery more.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
We have loved watching your daughter blossom since starting nursery. Thank you for your kind words.
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Review from I E (Mother of Child) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son joined Key Steps when it opened its doors in September 2021. And all I can say is wow! The care he has received is second to none! He has learned so much since he started. The staff are very knowledgeable, caring and takes teaching seriously. Staff and management are very approachable and have
an open ear if any concerns arise. I feel that we count as individuals and we are part of a big family.
My son loves the food as well and I am glad that the setting is providing a well-balanced, nutritious menu.
On multiple occasions, the staff and management have gone over and above and have exceeded our expectations.
Thank you so much and keep up the great work!
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Thank you, all our staff go the extra mile to ensure everyone is cared for and treated as an individual so it’s so nice for the recognition. We can’t wait to welcome your daughter to the nursery soon.
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Review from Z R (Mother of Child) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is thriving at Key Steps! He really enjoys it. The staff are so friendly, it’s like a home away from a home. He enjoys all the activities and the meals.
Thank you to all the lovely staff for such a wonderful nursery experience.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
We love having him at the nursery and his personality is really starting to shine through. Thank you for your kind words.
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Review from Sarah B (Mother of Child) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently moved to the area and both of our children have settled into Key Steps amazingly! The staff are so happy and helpful, I pick up both children with a huge smile on their faces. My son has come on leaps and bounds I can not express how much he has improved in both his phonics and writing
as well as his confidence, my daughter is also gaining confidence and her words have developed massively! Thank you Key Steps!
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Thank you so much for your kind words, we have loved welcoming your family in to our nursery.
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Review from A L (Mother of Child) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We send our two girls to Key Steps and cannot recommend this nursery enough. Our oldest is in the pre school room which is a wonderful learning space staffed with an amazing team. They do lots of fun activities but there is also a great educational angle - proper pre school approach but with hours that
are useful for working parents! Our youngest is in the baby room which is such a lovely place for little ones with really caring staff. They care about all the little babies as individuals, tailoring their approach for what works for the child. It feels like there is a great culture amongst the staff and they all enjoy working there. The food is home cooked, nutritious and varied. The owner and the team were also a great help on the funding and admin side. My two girls happily go in without a second look at us - what better recommendation is there!
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
The girls have settled brilliantly into the nursery and we love seeing their smiling faces every morning. Thank you for taking the time to review.
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Review from Nikki B (Mother of Child) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love Key Steps Day Nursery for so many reasons. The staff are friendly and welcoming, the food looks so appetising and smells amazing and the play equipment is amazing. My little one loves going in and is always busy doing one thing or another with the team. Nothing is too much trouble for the staff
and they keep you informed throughout the day on how the little one is getting on.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Such a lovely review, thank you so much. We love having you and your daughter at our nursery and seeing how she has developed since starting with us.
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Review from Jennifer C (Mother of Child) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son recently started at Key Steps and I am so happy that I chose them. The team are all really friendly and welcoming. My son loves telling me about his day and has bonded well with the girls and other children in his room. They are focused on each child as individuals and allow them to express themselves
through their own interests.
Management are amazing and easy to contact and talk to if you need anything.
The food is outstanding, they cater to all allergies and the chef goes out of her way to provide each child with a healthy balanced diet. As a mother of an allergic child, it is reassuring to know he is eating safe healthy meals when he is there. Highly recommend!
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Our chef is truly amazing and happily adapts any menu to suit a range of dietary requirements. It's so important to us that children are given only the best food, to ensure they have all the energy…read more
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Review from Lesley L (Mother of Child) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been incredibly impressed by the compassion and empathy shown towards my daughter throughout her introductory period.
My baby co-sleeps and had never been separated from me, until she started at key steps… the staff took this on board and have handled every part of the process professionally
but also genially too.
All members of staff pay attention to every little detail. From, knowing my baby's little quirks and ways, to also addressing my eldest daughter by name and taking time to interact with her too, when we collect my baby from nursery.
I can’t recommend this nursery enough and feel genuinely very lucky to send my baby to such an outstanding establishment.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Lesley, we are the lucky ones! We love having your family within our nursery, thank you so much for choosing and trusting in us.
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Review from Becky B (Mother of Child) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a warm and inviting nursery, every staff member is very friendly and has a great bond with every child.
I’ve seen my little ones confidence grow each week. Always great activity’s for the children and all the wooden toys are amazing.
The communication between the staff and parents is brilliant!
I highly recommend 10/10.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Thank you Becky, we pride ourselves on having excellent communication with all our families as it is so important when looking after children and their families. It is so lovely to see the children…read more
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Review from E L (Mother of Child) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have seen such an improvement in my daughter already, she looks forward to going every day that she is there. She loves it so much it's hard to get her out. All the staff are lovely and are very supportive. It's always very clean, the facilities are great for the children and my daughter always enjoys
the food that is offered.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
We are so pleased your daughter has settled so well into the nursery and loves all the experiences that are offered. She loves exploring the nursery and playing with the other children. Thank you so…read more
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Review from Esat D (Father of Child) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a first-time parent, having your child go off to nursery is obviously a big and unnerving step, and we feel so lucky to have discovered Key Steps. The staff are incredibly kind and reassuring and send us updates and photos throughout the day which is amazing. They have all the time in the world for
your questions, and you can see that they clearly love what they do.


Staff aside, the food menu seems to be varied and of great quality, and the nursery itself, having been refurbished from scratch just a few months ago, looks incredible, with amazing facilities too.

Reply from Charlotte Wix, Owner at Key Steps Day Nursery
Thank you for your kind words, we really do love what we do and are really please that this shows in everything we do.
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Review from A D (Mother of Child) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Key Steps Nursery since October. I was very happy when I went to view this nursery, especially being a first setting for my son.


Great spacious nursery, lots of range of activities available as well as different areas within the room that gives the chance for the child to

learn different aspects of learning. The outdoor area is a big space and lots of equipment outside as well as inside.
The room my child is in, as well as having a look at other rooms, in itself feels very homely and that gives me comfort that my child will feel happy, comfortable and safe whilst attending his sessions.
The staff are all very welcoming and lovely. Even outside of nursery when we see the staff they don’t hesitate to stop and talk!
Expenses of nursery is affordable and for the level of care and learning offered is at high standard. Great variety on the food menu also!
I also love the fact that you can have an app on your phone to know about your child’s day too!
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
We are so glad you have chosen our nursery for your son. He is so happy and a delight to have. Thank you.
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Review from Ems H (Mother of Child) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This nursery cares! From the very top down to the staff who care for your child. The facilities are amazing and predominantly wooden toys are a bonus. Their communication with parents is outstanding, the use of the parent app makes it easier for them to update you throughout the day. They remember all
the small things about your child from when you first meet them to when you actually place your child with them.
It truly is like a second family for my boy and I know he is in safe hands.
I also appreciate the fact that he will be spending plenty of time outdoors in the fresh air.
Reply from Charlotte Wix, Owner at Key Steps Day Nursery
It has been a pleasure welcoming your family into our nursery. Your kind words mean so much as we strive every day to be the best we can and give every child and family an experience they will never…read more
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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Key Steps Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for Key Steps Day Nursery is calculated as follows: ( (248 Excellents x 5) + (3 Goods x 4) ) ÷ 251 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Key Steps Day Nursery is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 number of registered child places is 16, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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