Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road

Indigo Square, 84 Brighton Road, Surbiton KT6 5PP
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9.4 32 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road, Surbiton
Dicky Birds Day Nursery, Brighton Road in Surbiton, offers a warm and enriching environment where children are encouraged to grow, explore and thrive. Rated ‘Good’ by Ofsted (March 2025), the nursery features bright rooms, spacious outdoor areas, and a unique “Foundations for the Future” room to enhance learning for children aged 2-5. It offers bespoke educational programmes such as Make & Bake, Move & Groove, Innovate & Investigate, and Forest School sessions. A dedicated on-site chef provides nutritious meals, while strong parent partnerships are supported through the Famly app and a dedicated parent information shed. With a central location near Surbiton station and local parks, Dicky Birds Brighton Road combines convenience with a high-quality, child-centred approach to Early Years education.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Julia Donovan (Nursery Manager)

Number of Childcare Staff

  • 35

Total Places for Children

  • 75

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • To find out our fees guide and more information, please speak to our helpful customer service team any time between 8.30 am – 6.30 pm, send us an email or visit our website.

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road Reviews (32)

9.4

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has a Review Score of 9.4 (9.402) out of 10, based on 11 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
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Total of 32, showing 21-32
Review from A P (Mother of Child) published on 26 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dicky Birds Brighton Road is a good nursery. The staff is warm and they seem to really enjoy spending time with children. Being relatively small, it has the cosiness of a home too. There is a park nearby and the management seems to constantly think of ways to improve children’s nursery experience.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your comments will be passed on to the nursery management team.
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Review from K R (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great nursery, both my kids have been happy attending Dicky Birds and it’s great to see all the different activities they do. The staff are caring and keep parents informed. We would recommend Dicky Birds.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for taking the time to leave a review; it is very much appreciated.
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Review from L S (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall experience with the nursery is good - in particular their use of outside time in the garden and daily walks. However, I feel there is a big issue with staffing, whereby the standard differs greatly by room. This is reflected in the quality of communication back to parents, use/lack of use
of tapestry, and the ability to have structured discussions about how your child is progressing. I also believe this stems from the management of the nursery which has constantly changed over the past 2-years and there is no clear leader maintaining a consistent standard across all rooms and staff.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your feedback. We can reassure you that we have taken your concerns seriously, and we have passed on your comments to the nursery management team. If you would like to discuss this…read more
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Review from K B (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just love this nursery. The staff are everything you could want in people looking after your child. I have found them brilliant from the first phone call; understanding, accommodating and reasonable. It struck me that they would see my son as an individual and do right by him, which has continued.
The team are brilliant, and the whole settling in process worked so well with excellent communication throughout. They know what they are doing and my husband and I trust them to make an environment where our son is happy and will flourish. Couldn’t recommend it highly enough! The outside space in the first room isn’t great but the children are taken out at least once a day to make up for it.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from Andréa R (Mother of Child) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at this nursery from when they first opened their doors in 2018. I can say with my hand on my heart that once you have visited a Dicky Birds Nursery, no other establishments will even come close. There is such a warm and welcoming atmosphere in all their rooms. And even though the nursery
is in itself gorgeous and wonderfully decorated, it really all boils down to their staff. From the admissions team, all the way through to management…they go above and beyond to make sure you and your little one(s) are happy. I feel completely reassured every single morning that my child is going to be looked after and cared for to the highest standard, and this is priceless. The staff are simply amazing. The way my son has developed over the past three years is incredible. I’d like to take all the credit for this, but I can’t! They do so much with them. During the pandemic, they were absolute superheroes in keeping the nursery open. Thank you from the bottom of my heart for everything.
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Review from Caroline D (Mother of Child) published on 28 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has loved joining the duckling’s room from his induction in November 2020 and he has continued to thrive. All the staff, especially his two key workers, are compassionate and thoughtful. He’s out for an adventure every day to the park which I think is really important.
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Review from William (Father of Child) published on 26 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We’re impressed with the variety of offered activities and the overall supervision. One criticism is the lack of continuity among our child’s key person. I think we’ve been through 3 or 4 during the past one and a half years. That said we are generally pleased with the caliber of individuals the nursery
employs.
Reply from Natali O'Farrell, Administration Manager at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for taking the time to feedback to us about your experience with us. We are really pleased that you have been impressed with our activities, supervision and our team overall. We are sorry to…read more
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Review from Izabela (Mother of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good experience with the nursery. My son is very happy every time he goes there and learning many things. Staff are very friendly, giving you feedback each day. They go out for walks and in the garden every day. I highly recommend.
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Review from Amy G (Mother of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have had a really positive experience with Dicky Birds. My son always comes back happy after a fun-filled day. He has learnt a lot since starting at the nursery and I’m hoping that this will continue.
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Review from Riaan P (Father of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been at Dicky Birds Brighton Road since he was approximately fourteen months old and both parents and child have been very happy throughout. Staff are great with the kids, the nursery has good quality toys and equipment, they follow a good learning and nutritional plan and keep us updated
throughout. We would have liked it if they had an online system to manager records and interactions but that is very minor in the bigger scheme. I'd highly recommend Dicky Birds Brighton Road.
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Review from Luke M (Father of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dicky Birds Brighton Road is run by a fantastic team. Always greeted with a smile - absolutely brilliant with the kids. Ours adores his key workers and this is down to the time, attention and care they put in with the kids. Both of our children have been at Brighton Road and our eldest is always welcomed
back with genuine enthusiasm, on first name terms, and asked how she is doing at school - a small touch - but sums up the teams commitment and care.
Our youngest absolutely loves it at Brighton Road and is always excited to tell us about how much fun he has had every day.
Cannot recommend Dicky Birds Brighton Road enough.
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Review from Rob P (Father of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dicky Birds is very well run and the staff at Brighton Road are incredibly caring and supportive. They really go the extra mile to help if needed and obviously care very deeply for the children they look after. The range of activities is fantastic even despite the pressures from Covid-19, which everyone
at the nursery has dealt with bravely and professionally, and it has been a pleasure to see the children we know make such rapid progress and form strong friendships. Our son really loves spending time there and is close with the staff who look after him. The nursery has been absolutely amazing in supporting us and the NHS when we had to work extra shifts during the pandemic, and the nursery policies are very fair, transparent and socially responsible. We're extremely grateful for the care and attention our son receives at this nursery and couldn't recommend Brighton Road more highly.
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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is calculated as follows: ( (94 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 130 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.733 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 number of registered child places is 15. 11 Positive Reviews ÷ 15 = 0.733
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

Julia

Julia

Job Title: Nursery Manager

Julia has worked in Early Years for just over 26 years, having started straight out of school where she completed her NNEB. Since then she has completed a Foundation Degree in Management and Leadership in Early Years. Julia's passion is creating a warm and exciting environment to ensure that every child reaches their full potential. "It is so rewarding watching the children grow into their own unique characters and achieve their milestones."

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