Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road

Indigo Square, 84 Brighton Road, Surbiton KT6 5PP
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9.4 32 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road, Surbiton
Dicky Birds Day Nursery, Brighton Road in Surbiton, offers a warm and enriching environment where children are encouraged to grow, explore and thrive. Rated ‘Good’ by Ofsted (March 2025), the nursery features bright rooms, spacious outdoor areas, and a unique “Foundations for the Future” room to enhance learning for children aged 2-5. It offers bespoke educational programmes such as Make & Bake, Move & Groove, Innovate & Investigate, and Forest School sessions. A dedicated on-site chef provides nutritious meals, while strong parent partnerships are supported through the Famly app and a dedicated parent information shed. With a central location near Surbiton station and local parks, Dicky Birds Brighton Road combines convenience with a high-quality, child-centred approach to Early Years education.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Julia Donovan (Nursery Manager)

Number of Childcare Staff

  • 35

Total Places for Children

  • 75

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • To find out our fees guide and more information, please speak to our helpful customer service team any time between 8.30 am – 6.30 pm, send us an email or visit our website.

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road Reviews (32)

9.4

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has a Review Score of 9.4 (9.402) out of 10, based on 11 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
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Total of 32, showing 1-20
Review from Mark R (Father of Child) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommended the Brighton Road nursery to all families. Very friendly and professional staff and management, overall a great nursery that provides a safe and happy environment for the it's children.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We're so glad to hear you value the safe, happy, and supportive environment, along with the friendliness and…read more
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Review from S D (Mother of Child) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have two children at Dickybirds Brighton Road who have been there since age 1 (now 3.5 and 16 months) and have been really happy with the care throughout. The staff are all so lovely, the children learn and develop so much and the communication on the app has been great. Our children are really happy
and thriving there.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for your review of Dicky Birds Day Nursery and Surbiton, Brighton Road. It's great to hear that both of your little ones are thriving with us! Our team are so passionate about children's…read more
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Review from E G (Mother of Child) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended since 9months old and the staff are so warm and caring. It's felt extremely reassuring to know she is having such a good time there and being so well looked after. Communication is great and they do lots of activities and outings. My daughter always rushes in and is thrilled
to see the staff! Very pleased that she's attending here.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. It's lovely to hear how warmly your daughter has been welcomed and how excited she is to see the staff each…read more
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Review from S M (Mother of Child) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter started nursery in February at 10.5 months old. After just four days, she stopped crying at drop-off and now sometimes happily launches into carers' arms. The staff are very communicative and always make time to talk. Safeguarding is strong-e.g., the see-through nappy area ensures no carer
is alone with a baby. I've had to wait outside twice due to staff ratios, but only for about 5 minutes, which I didn't mind as it ensures proper care (3:1 ratio). We really like the app for updates; I wish there were more photos, but I'd rather staff focus on care. Overall we are really happy and our little girl seems to be thriving and enjoying herself there.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We're so happy to hear that your daughter settled in so well! Our team always goes above and beyond to…read more
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Review from Ben P (Father of Child) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter loves going to this nursery. It is a kind and caring place which gives her the opportunity to develop, learn, be safe, make friends and have fun.
The nursery communicates regularly with the parents both in a general way and with specific observations. I'll stop everything that I am doing
when I receive a specific observation about something that my daughter has shown.
You feel that the staff genuinely care for all the children, and the way that my daughter walks straight into the nursery each day makes me feel she enjoys being there.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We are so glad to hear that you are happy with and enjoy the communication and parent partnership through…read more
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Review from H L (Mother of Child) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have sent two children to Dicky Birds Brighton Road and they have absolutely thrived there. The staff are caring and really love your kids, meaning they learn, play and make lots of friends. Over the last three years we have been really looked after and I recommend it for any new parents.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. How wonderful to hear that your children have thrived in our care! Our team is dedicated to providing safe,…read more
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Review from F N (Mother of Child) published on 5 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It hasn't been a big trouble to find the right nursery for our daughter to be honest. Early this year we went to see our options and at the end, we just knew that we felt more comfortable when we visited this nursery so we were happy when in September our daughter started.
We saw after 2 weeks already
that she was going to nursery very happy. In the morning she went down towards the door and got her shoes and coat to go out. And she still does it every day, even when she actually doesn't. So it is very important for us to see this as it is already hard leaving your child but when you know that they're happy and they're very well looked after, then is okay. You know they are in the right place.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your feed back on Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We know that leaving your child in the care of people who start off as strangers is such an important and…read more
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Review from M H (Mother of Child) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery has improved since the new manager arrived. They have added new equipment to the rooms which helps the development of the kids.
Parents are listened when they raise their concerns, like with the new food menu which has then updated a few weeks after it was launched after receiving feedback
from the parents.
Communication has improved as well, from management and from the key persons in the room.
Our daughter has been attending since she was 6 months old and we can see how well going to this nursery has helped her.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review on Dicky Birds Day Nursery and Preschool Surbiton. We know a transition in management can be hard on families, so we appreciate your patience through it. We're glad to hear…read more
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Review from Alena K (Mother of Child) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter settled very well with help of kind staff members. She likes all activities and has a great time in the nursery. Staff is friendly and considerate by responding to our needs. Also there is a nice back garden where my daughter loves to play.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your review on Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We are so happy to hear that your daughter has settled well and enjoys her time at the nursery! It is our…read more
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Review from K P (Mother of Child) published on 15 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My children have attended the nursery since 2020. The nursery's real assets are the educators and caregivers in the rooms. In particular, the baby room and preschool room have had such a strong and experienced team. Both my children are hugely attached to their key person which is such a pleasure to
see. The children engage in so many fun activities, water play, fire brigade visits, forest schools, spa days, walks etc. The walks out are slightly less than they used to be, but still more than other local nurseries I believe. Over the last year, there have been changes in management but I think that has been important in terms of supporting the staff. The current setup seems to work very well. Any criticisms I have are directed more at the nursery chain. E.g. high prices for fewer hours compared to competitors, unclear price rises and changes to the menu etc I feel positively about the nursery and my children are flourishing.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. It's so great to read that your little ones are flourishing with us! Our warm, knowledgeable team are so supportive and nurturing of children's…read more
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Review from C M (Mother of Child) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough lovely things about the team at the nursery. My daughter has been here for 6 months (since she was 9 months) and I feel so lucky to have found such a wonderful team to take care of her. She loves her varied day (evidenced by the photo updates we receive) but her favourite bit is
the super tasty menu - she has a great appetite now! I wouldn't hesitate to recommend Dicky Birds as a care option to other new parents.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. Our kind, caring team provide a great variety of fun and engaging activities through the nursery day. These are devised to appeal to children's…read more
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Review from J K (Mother of Child) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sent both our children to Dicky Birds since 2020. They have both loved attending and what I have always valued above everything else is the staff. They genuinely care for the children and their welfare. They pay attention to detail and how to comfort and care for the children. The management are
well connected to the staff and children and know each and every child. My children always ate well and the decision to keep the inhouse chef after parent feedback has worked well. The nursery is physically a smaller space than others, but I valued the fact that the children were taken outside into the real world for walks and outings.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. Our dedicated team is so passionate about helping children to learn and grow. They really take the time to form strong, supportive bonds with each…read more
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Review from Letty P (Mother of Child) published on 3 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The nursery is overall good. My son is happy which is the most important. I also find the meals to be very good. A couple of issues I experience as a parent is that my son has wee accidents quite often there, whereas at home he has none. So I think there's room for improvement in that area. Also there
have been a few cases of understaffing resulting in not accepting all the kids at the site or waiting till another member of staff comes from another nursery so all the children can be accepted.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review and for providing us with your feedback. Turning families away is always a resort decision and not one that's undertaken lightly. It's done to…read more
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Review from Karly-Rose P (Mother of Child) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our baby girl has been attending Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road for around 5 months now and shes never been happier. She has learnt so many wonderful things whilst in their care and she has an action-packed day, every day, which is fantastic. The staff clearly care so
much for the kids and I trust she is in very capable hands. There can sometimes be staffing issues, true, but I think this is a reality for a lot of nurseries and you can see they really are trying to be as fair as possible.
Nothing but love for them! Thank you Dicky Birds.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is so happy here! Our kind, caring team provides a great variety of stimulating activities alongside our…read more
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Review from S M (Mother of Child) published on 22 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff deserve so much praise for the dedication and care they take for their children but more recently with new management and a new company takeover, the standard of the nursery has dropped. The gardens are messy, there doesn't seem to be as many activities set up for the children, and the kids
seemed to be hurried through rooms so they can take more kids in the older room (potentially before they are ready) so they can lower staff quarters. Of course, there is the ongoing issue of being turned away at the door on a morning and being asked to wait which has been super stressful for both staff, children and parents. The price seems to keep increasing but the quality of the setting doesn't.
I used to highly recommend this nursery but now I simply say the staff are great, and it's okay.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave your feedback. We would like to apologise for your experience with us. Our dedicated team is so passionate about providing exceptional childcare and…read more
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Review from Esther-Lee I (Mother of Child) published on 25 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This nursery has many issues. Staff turnover is extremely high, to the point they turn you away pretty much every morning. They don't have the decency to even call you to apologise. They make you come in and then tell you at the door they have no staff. They also use an agency which most respected nurseries
don't do. So you have no clue who's with your child, how they are with your child, you get no updates, they currently have an issue with the garden where the manager is trying to "win back" in her exact words. They try to run a nursery on a housing development and the neighbours constantly complain about the nursery noise.
You don't get told what they have eaten, you don't even get photos, and you hardly get communication.
The staff at the nursery have begged me to report the manager of Brighton Road, as I have been told by staff she is mean to them and yells at them constantly. Probably why there's no staff.
No parking outside, and everything is squashed. Avoid at all costs.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave your feedback. We are committed to providing an exceptional childcare service and we would like to reassure you that your comments are being taken seriously.…read more
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Review from B K (Mother of Child) published on 23 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely delightful nursery. Keep it up! Super satisfactory and reliable nursery. Can't recommend it enough. Every member of staff is caring and loving. Staff mix in gender, culture and are also well above the standard nursery. My kids love everything about the nursery.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. We're so glad to hear that both of your little ones are having such a great time with us. Our hardworking team is so passionate about what they do.
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Review from M M (Father of Child) published on 7 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
We had our son in Dicky Birds for a few years, but since new management started not only he has always been unhappy going in, but since they don't have enough staff on many occasions, they refused to let us in (which is challenging if you have a demanding job to suddenly take a leave) or had to queue
outside the nursery for over 2 hours (an issue when your son does not want to go in, in the first place and you need to get to work).
When we pick him up, it seems he was just rolling in the dirt the whole day, without anyone paying much attention.
They are expensive, understaffed, and poorly managed I would not recommend this nursery at all with the current system they have in place.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Hi, thank you for taking the time to leave a review. Turning away families is always a last-resort decision that is made with the safety of the children in mind. We must remain compliant with…read more
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Review from S S (Mother of Child) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been attending Dicky Birds for almost two months now and really seems to love it - if we walk past on days where he isn't in, he runs up to the door and knocks to go in! The staff in Swans Room are all really friendly and enthusiastic, always with smiles on their faces. We are expecting
a new addition to the family in the summer and we've already signed her up for a place when she turns one. Thank you Dicky Birds Team!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from C H (Father of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Dicky Birds have always been outstanding. Both of our children are very happy there and get up to all sorts of activities, which really does seem to nurture their development and creativity.
That said, some of the changes implemented since the nursery was sold have been negative. This
includes:
1. Moving “Robins” to an underground room full time. When we joined the nursery we were assured this room was only to be used as an extra room.
2. Losing the on-site chefs and then experimenting with a system that left children hungry.
3. Stopping jolly phonics.
4. Communicating important changes like the above only after the event, and even then using management speak and technical terminology e.g. arguing in favour of "phonological awareness and oral blending", without clearly explaining what actually happens in the classrooms now.
5. Moving billing from a system that made sense to one that is completely impossible to follow.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
Thank you for your feedback, we can reassure you that we are taking your concerns seriously and we have escalated your comments to the relevant person. If you would like to discuss this further,…read more
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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is calculated as follows: ( (94 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 130 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.733 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 number of registered child places is 15. 11 Positive Reviews ÷ 15 = 0.733
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

Julia

Julia

Job Title: Nursery Manager

Julia has worked in Early Years for just over 26 years, having started straight out of school where she completed her NNEB. Since then she has completed a Foundation Degree in Management and Leadership in Early Years. Julia's passion is creating a warm and exciting environment to ensure that every child reaches their full potential. "It is so rewarding watching the children grow into their own unique characters and achieve their milestones."

Frequently Asked Questions about Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road

What is the Age Range of Children that Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road accepts?

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road Open?

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is open: Monday 08:00-18:00, Tuesday 08:00-18:00, Wednesday 08:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00.

How many Children does Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road have capacity for?

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has capacity for a total of 75 Children.

How far is Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road to the centre of Surbiton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has an Enhanced Service - more info.