Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road

Indigo Square, 84 Brighton Road, Surbiton KT6 5PP
Review Us
9.6 38 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road, Surbiton
Dicky Birds Day Nursery, Brighton Road in Surbiton, offers a warm and enriching environment where children are encouraged to grow, explore and thrive. Rated ‘Good’ by Ofsted (March 2025), the nursery features bright rooms, spacious outdoor areas, and a unique “Foundations for the Future” room to enhance learning for children aged 2-5. It offers bespoke educational programmes such as Make & Bake, Move & Groove, Innovate & Investigate, and Forest School sessions. A dedicated on-site chef provides nutritious meals, while strong parent partnerships are supported through the Famly app and a dedicated parent information shed. With a central location near Surbiton station and local parks, Dicky Birds Brighton Road combines convenience with a high-quality, child-centred approach to Early Years education.

Funding & Fees

To find out our fees guide and more information, please speak to our helpful customer service team any time between 8.30 am – 6.30 pm, send us an email or visit our website.

Contact Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road to get a personalised quote.

Contact Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Julia Donovan (Nursery Manager)

Number of Childcare Staff

  • 35

Total Places for Children

  • 75

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road Reviews (38)

9.6

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has a Review Score of 9.6 (9.610) out of 10, based on 17 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has 38 reviews.

Overall Experience
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Date Published
  • 38
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road
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Total of 38, showing 1-20
Review from Flo G (Mother of Child) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the team enough for how they look after my 18-month-old and 4-year-old. It's such a nurturing place where you know your children are safe and loved. The staff are the heart of this nursery - they are simply wonderful.
My preschooler is constantly coming home talking about their latest
adventure, whether it's Forest School or a trip out. Management has definitely stepped up recently and the nursery feels like it's in a great place. In terms of childcare and child development, they are top-tier.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool in Surbiton, Brighton Road. Our wonderful nursery team are passionate about nurturing each child's development. They provide a warm and welcoming environment with a variety of fun and engaging activities, both inside and outside the nursery, which help children build positive knowledge and important skills for the future.
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Review from N S (Mother of Child) published on 23 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have had the most wonderful experience at Dicky Birds Brighton Road. The staff are warm and nurturing and always willing to help. I love how often my little one is exposed to new activities in his day. They are very child and play led which is very important to me. He loves going to nursery and that
is such a relief for me as a mum.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We're so pleased to hear that you've had such a wonderful experience with us! Our fantastic nursery team provide a warm and supportive environment where children feel happy and confident to thrive. Children enjoy a variety of fun and engaging activities each day which are thoughtfully-designed to help nurture their growth.
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Review from O L (Mother of Child) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with Dicky Birds Brighton road and would recommend it to anyone living in the local area. Our son has been going since he was 11 months old and is now in the pre school class. The staff and management are incredible and go above and beyond to provide a safe, warm and enriching experience.
My only issue is the lack of garden currently but this is beyond the control of the nursery and they do the best they can to bring the children out and about as much as possible.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We're very pleased to hear that you are so happy with the exceptional standard of childcare and early years education we provided. Our team are so passionate about helping children learn and grow, working hard to provide a warm, nurturing and supportive environment with plenty of educational activities.
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Review from M F (Mother of Child) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been going here for the last 16 months. She's always excited to go to nursery and enjoys chatting about her day. They go on regular outings, do messy play, painting and arts and crafts. The nursery have helped tremendously with encouraging her to eat a variety of foods as well as supporting
the development of every day skills.
The staff are kind, caring and approachable. They are always happy to help or chat at pick up and drop off. As it is smaller than other nurseries in the area, we have been able to get to know the other parents as well. Our experience has been excellent and we would recommend the nursery to family and friends and my son is due to start here in the baby room in a few months time.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool in Brighton Road. We're delighted to hear that your child is so happy here and always excited to attend! Children enjoy a variety of activities throughout the nursery day which are fun, engaging and tailored to their stage of development to help support them in building important everyday skills. We serve healthy and nutritious meals and snacks which are always varied to help encourage children to try exciting new flavours. Our team are always open and approachable, happy to speak through any concerns our families may have.
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Review from S W (Mother of Child) published on 3 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The nursery is smaller than others in the local area which means it's less chaotic and overwhelming for the children. It also means they rely on core staff rather than agency - a huge plus in my opinion. I cannot fault the staff - they are all fantastic. It's a shame that the garden has been out of
use for a year - that's not the fault of the nursery but it's not ideal. The nursery charges top up fees and so I generally have some questions regarding value for money - i.e for enrichment and hygiene charges - but the fees are set by head office, not the branch - and I believe that's a general issue across all nurseries. The most important thing is the staff - and they are dedicated and caring. When the garden is up and running again this will be a great setting. Julia, the manager, seems to have turned things around too - prior to her joining they had a few managers in quick succession.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool in Surbiton, Brighton Road. We are proud of our fantastic nursery team and the exceptional care they provide to our children each day. They are dedicated to ensuring each child feels happy, secure and confident in our nursery setting, supporting their growth and development through a thoughtfully designed environment and a variety of fun and educational activities. We understand that it must be frustrating that our garden is out of use but really appreciate your patience regarding this issue. We are very much looking forward to the children being able to enjoy our lovely outside space again! In addition to our nursery fees, we apply an additional charge known as Everyday Essentials which supports the provision of additional resources and enhancements that help enrich your child's nursery experience. If you have any further questions about our fees please don't hesitate to contact us on 0800 028 4500.
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Review from L T (Mother of Child) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter and I love the dicky birds nursery Brighton Road.
We are due to move house and I'm so sad she will be leaving here.
She smiles at all the staff on arrival and we have never had tears at drop off.
They provide great photos and I like the app that they use.
They go out and about frequently.
Do the messy play that I don't do much of at home.
They always have time to chat at drop off and pick up.
They respond quickly when I message them on email or the app.
The staff are kind and supportive for the kids and the parents
We are sad to have to leave.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool in Brighton Road. We are delighted that both you and your child love attending our Brighton Road setting! Our nursery team are always open and approachable, happy to speak through anything with our families and listen to any concerns they may have. Providing regular and timely communication and updates with our families is important to us, and we know how much the photos of your little one's day are appreciated! Children enjoy a variety of activities throughout the nursery day, including fun messy play which allows children to express themselves creatively and regular outings into the local area.
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Review from Harriet L (Mother of Child) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have sent two children to this nursery both who have had a positive experience. The staff are nurturing and caring and really genuinely care for your kids. They have always gone on outings but now do lots including Spanish and football at two, plus forest school at three. Both of my daughters have
always enjoyed going to nursery and have been cared for well. As someone with no family nearby the community and friendships my daughters and myself have made through this nursery have been invaluable.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We're so pleased to hear that both of your children have had such a positive experience with us. Our dedicated team are so passionate about providing exceptional childcare and education, and an important part of that is providing such a great variety of activities thoughtfully-designed to help children learn and grow. Through regular nursery events, we strive to build a warm, supportive and friendly nursery community with our families.
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Review from M H (Mother of Child) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our child has been attending Dicky birds since she was 6 months old, the staff is amazing and we have seen an improvement in how the nursery is run with since the last manager arrived.
There could be an improvement in the communications and announce the event with some more time without parents having
to ask about them to the staff but that is something that can be fixed easily.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool in Surbiton, Brighton Road. We're so pleased to hear that you've seen such positive changes since the appointment of our new nursery manager. We are constantly striving to evolve our practice and so appreciate honest feedback such as your comments on communication to ensure an exceptional experience for each family.
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Review from Mark R (Father of Child) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommended the Brighton Road nursery to all families. Very friendly and professional staff and management, overall a great nursery that provides a safe and happy environment for the it's children.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We're so glad to hear you value the safe, happy, and supportive environment, along with the friendliness and professionalism of the team. It means a lot to know the nursery has made such a positive impression. Our team is committed to providing the very best care and learning experiences for every child.
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Review from S D (Mother of Child) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have two children at Dickybirds Brighton Road who have been there since age 1 (now 3.5 and 16 months) and have been really happy with the care throughout. The staff are all so lovely, the children learn and develop so much and the communication on the app has been great. Our children are really happy
and thriving there.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadHi, thank you for your review of Dicky Birds Day Nursery and Surbiton, Brighton Road. It's great to hear that both of your little ones are thriving with us! Our team are so passionate about children's development and work hard to provide a supportive environment and plenty of engaging activities to help them grow.
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Review from E G (Mother of Child) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended since 9months old and the staff are so warm and caring. It's felt extremely reassuring to know she is having such a good time there and being so well looked after. Communication is great and they do lots of activities and outings. My daughter always rushes in and is thrilled
to see the staff! Very pleased that she's attending here.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. It's lovely to hear how warmly your daughter has been welcomed and how excited she is to see the staff each day. We're so pleased the activities, outings, and regular communication have helped you feel confident and reassured. The team work hard to create a caring, engaging space where children feel happy, secure, and eager to learn.
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Review from S M (Mother of Child) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter started nursery in February at 10.5 months old. After just four days, she stopped crying at drop-off and now sometimes happily launches into carers' arms. The staff are very communicative and always make time to talk. Safeguarding is strong-e.g., the see-through nappy area ensures no carer
is alone with a baby. I've had to wait outside twice due to staff ratios, but only for about 5 minutes, which I didn't mind as it ensures proper care (3:1 ratio). We really like the app for updates; I wish there were more photos, but I'd rather staff focus on care. Overall we are really happy and our little girl seems to be thriving and enjoying herself there.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We're so happy to hear that your daughter settled in so well! Our team always goes above and beyond to create a fun, comfortable environment where each child receives personal care and support, helping them learn and grow, ready for those important next steps in life.
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Review from Ben P (Father of Child) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter loves going to this nursery. It is a kind and caring place which gives her the opportunity to develop, learn, be safe, make friends and have fun.
The nursery communicates regularly with the parents both in a general way and with specific observations. I'll stop everything that I am doing
when I receive a specific observation about something that my daughter has shown.
You feel that the staff genuinely care for all the children, and the way that my daughter walks straight into the nursery each day makes me feel she enjoys being there.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We are so glad to hear that you are happy with and enjoy the communication and parent partnership through the day - we know it's not always easy leaving them in the care of others and seeing what they get up to during the day makes it that much easier. Our team truly does care for each and every child, we are so glad she enjoys it with us!
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Review from F N (Mother of Child) published on 5 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
It hasn't been a big trouble to find the right nursery for our daughter to be honest. Early this year we went to see our options and at the end, we just knew that we felt more comfortable when we visited this nursery so we were happy when in September our daughter started.
We saw after 2 weeks already
that she was going to nursery very happy. In the morning she went down towards the door and got her shoes and coat to go out. And she still does it every day, even when she actually doesn't. So it is very important for us to see this as it is already hard leaving your child but when you know that they're happy and they're very well looked after, then is okay. You know they are in the right place.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your feed back on Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We know that leaving your child in the care of people who start off as strangers is such an important and hard decision - we are so grateful that you chose us and that you feel so at ease leaving her in our care, we do not take this lightly! We are also delighted to hear how much she loves coming! We make it our mission to provide excellent childcare and education in a nurturing and fun environment - so your feedback means a lot to us.
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Review from Alena K (Mother of Child) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter settled very well with help of kind staff members. She likes all activities and has a great time in the nursery. Staff is friendly and considerate by responding to our needs. Also there is a nice back garden where my daughter loves to play.
Reply from Robyn Hattingh, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadThank you for your review on Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road. We are so happy to hear that your daughter has settled well and enjoys her time at the nursery! It is our mission to create safe nursery schools with excellent education and childcare, so we're glad you and your daughter are enjoying our nursery school!
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Review from K P (Mother of Child) published on 15 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My children have attended the nursery since 2020. The nursery's real assets are the educators and caregivers in the rooms. In particular, the baby room and preschool room have had such a strong and experienced team. Both my children are hugely attached to their key person which is such a pleasure to
see. The children engage in so many fun activities, water play, fire brigade visits, forest schools, spa days, walks etc. The walks out are slightly less than they used to be, but still more than other local nurseries I believe. Over the last year, there have been changes in management but I think that has been important in terms of supporting the staff. The current setup seems to work very well. Any criticisms I have are directed more at the nursery chain. E.g. high prices for fewer hours compared to competitors, unclear price rises and changes to the menu etc I feel positively about the nursery and my children are flourishing.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadHi, thank you for taking the time to leave a review. It's so great to read that your little ones are flourishing with us! Our warm, knowledgeable team are so supportive and nurturing of children's individual needs to help them thrive. Children enjoy a great variety of fun and engaging activities throughout the nursery day, as well as outings into the local community which allow them to safely learn about and explore the world around them.
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Review from C M (Mother of Child) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough lovely things about the team at the nursery. My daughter has been here for 6 months (since she was 9 months) and I feel so lucky to have found such a wonderful team to take care of her. She loves her varied day (evidenced by the photo updates we receive) but her favourite bit is
the super tasty menu - she has a great appetite now! I wouldn't hesitate to recommend Dicky Birds as a care option to other new parents.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadHi, thank you for taking the time to leave a review. Our kind, caring team provide a great variety of fun and engaging activities through the nursery day. These are devised to appeal to children's individual interests and offer plenty of stimulating opportunities for learning. Children enjoy a range of tasty, nutritious meals which give them the chance to try delicious flavours and new textures.
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Review from J K (Mother of Child) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We sent both our children to Dicky Birds since 2020. They have both loved attending and what I have always valued above everything else is the staff. They genuinely care for the children and their welfare. They pay attention to detail and how to comfort and care for the children. The management are
well connected to the staff and children and know each and every child. My children always ate well and the decision to keep the inhouse chef after parent feedback has worked well. The nursery is physically a smaller space than others, but I valued the fact that the children were taken outside into the real world for walks and outings.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadHi, thank you for taking the time to leave a review. Our dedicated team is so passionate about helping children to learn and grow. They really take the time to form strong, supportive bonds with each child and are able to quickly identify their individual needs. Our qualified nursery chef serves up tasty, nutritious and fresh meals for the children to enjoy during the nursery day.
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Review from Letty P (Mother of Child) published on 3 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The nursery is overall good. My son is happy which is the most important. I also find the meals to be very good. A couple of issues I experience as a parent is that my son has wee accidents quite often there, whereas at home he has none. So I think there's room for improvement in that area. Also there
have been a few cases of understaffing resulting in not accepting all the kids at the site or waiting till another member of staff comes from another nursery so all the children can be accepted.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadHi, thank you for taking the time to leave a review and for providing us with your feedback. Turning families away is always a resort decision and not one that's undertaken lightly. It's done to ensure the health and safety of the children in our care and that we comply with statutory ratio requirements. We would like to reassure you that your concerns are being taken seriously and if you would like to discuss anything further, please don't hesitate to contact our customer services team on 0800 028 4500.
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Review from Karly-Rose P (Mother of Child) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our baby girl has been attending Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road for around 5 months now and shes never been happier. She has learnt so many wonderful things whilst in their care and she has an action-packed day, every day, which is fantastic. The staff clearly care so
much for the kids and I trust she is in very capable hands. There can sometimes be staffing issues, true, but I think this is a reality for a lot of nurseries and you can see they really are trying to be as fair as possible.
Nothing but love for them! Thank you Dicky Birds.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Brighton RoadHi, thank you for taking the time to leave a review. It's lovely to hear that your little one is so happy here! Our kind, caring team provides a great variety of stimulating activities alongside our fantastic education programmes. We take your concerns seriously and would like to reassure you that this is something are working closely with senior management to rectify.
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Current Review Score: 9.6 (9.610)

Overview of Review Score

The Review Score of 9.6 (9.610) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is calculated as follows: ( (151 Excellents x 5) + (37 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 200 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 number of registered child places is 15, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (1)

Julia

Julia

Job Title: Nursery Manager

Julia has worked in Early Years for just over 26 years, having started straight out of school where she completed her NNEB. Since then she has completed a Foundation Degree in Management and Leadership in Early Years. Julia's passion is creating a warm and exciting environment to ensure that every child reaches their full potential. "It is so rewarding watching the children grow into their own unique characters and achieve their milestones."

Frequently Asked Questions about Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road

What is the Age Range of Children that Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road accepts?

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road Open?

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road is open: Monday 08:00-18:00, Tuesday 08:00-18:00, Wednesday 08:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00.

How many Children does Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road have capacity for?

Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has capacity for a total of 75 Children.

How far is Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road to the centre of Surbiton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Surbiton, Brighton Road has an Enhanced Service - more info.