Puddleducks Nursery North Finchley

713 High Road, London N12 0BP
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9.7 28 Reviews
  • Puddleducks Nursery North Finchley, London
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Emily Kennedy-Avraam (Nursery Manager)

Number of Childcare Staff

  • 15

Total Places for Children

  • 43

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • From £55 per day

  • Discounted prices for funded sessions

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & 1 week at Christmas
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Puddleducks Nursery North Finchley Reviews (28)

9.7

Puddleducks Nursery North Finchley has a Review Score of 9.7 (9.709) out of 10, based on 8 reviews in the last 2 years.
Over all time Puddleducks Nursery North Finchley has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Puddleducks Nursery North Finchley
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Total of 28, showing 21-28
Review from Aarthi N (Mother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
When I first put my daughter at the daycare at the age of 10 months. It started well with the original staff taking good care of my child. After the takeover of the new managers in November of 2021, the care has been going downhill. She was often sent with dirty diapers, no communication on what she
did or ate at the daycare, and no constant carer at all. Even though there are good directors and a few good staff, the communication was really poor from the current manager. We as parents were told that an assigned carer was sick and hence could not take care, but no alternative arrangements were made. None of the above was communicated. What started as a good experience, turned out to be bad, and never recommend it again.
Reply from Shivum Kakkad, Director at Puddleducks Nursery North Finchley
Thank you for your review mum. It is noted that your negative review comes after several warnings around your tardiness, leaving your child in our care longer than the session and therefore impacting…read more
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Review from P L (Father of Child) published on 19 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The reason is the abrupt discontinuation of my daughter's attendance and others. I wish to address this issue from the management team's lack of adaptability and understanding of problem solutions related to the inability of a slightly earlier start time of 7.30 am. Which by the details in your web
site is at cost of £5.00, though I was informed by management that it would be an additional £20.00 which by all accounts is not only false advertising on your behalf but shows a lack of a good faith to provide the service outlined. No solutions were forthcoming from the management team despite repeated attempts on my behalf to engage the management, all of which left me with little option other than removing my daughter.
On top of all of this, they sent me an extra invoice which wasn't due to my given notice, trying to get an advantage from me. I strongly believe that this management team should be more attentive to customers' needs. Very disappointed.
Reply from Shivum Kakkad, Director at Puddleducks Nursery North Finchley
We are so sorry for your negative experience at Puddleducks. Early Years has been facing a staffing crisis already and the pandemic has made it even harder, this coupled with a lack of demand for our…read more
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Review from Ravi S (Father of Child) published on 13 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The quality of management has declined drastically once the new managers have taken over. They don’t respect parents and their difficulties, they are very argumentative and just want to prove they know everything. They say policies for everything and there have been numerous occasions where they have
not adhered to them. They don’t even have a proper escalation process. After sending my daughter to this nursery for a long time I would not recommend it anymore after the new nursing managers have taken over. I hope directors take notice and act on it. After showing their mistakes they sent my daughter with dirty nappies and a soiled dress. I don’t feel safe to send my daughter anymore. I should say there are a couple of staff who are good as well but overall, not a very safe place.
Reply from Hoshni Nagrecha, Director at Puddleducks Nursery North Finchley
Thank you for your review and further to your conversation with the managers, it was explained that the reason we were guiding you to our policies was because they are in place to ensure safeguarding…read more
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Review from Xhuljana K (Mother of Child) published on 24 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My daughter has been attending this nursery for nine months. I’m very disappointed how they leave the children with my child with a dirty face and wet clothes. I will never recommend this nursery to parents. The staff are not helpful and very rude.
Reply from Shivum Kakkad, Director at Puddleducks Nursery North Finchley
Hi there Mum, we are so sorry to hear of your negative experience, we take all feedback very seriously. We work really hard to give the children the best place to start their lives and will do…read more
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Review from Juemin W (Mother of Child) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very nice nursery. My son enjoyed his time there, learned a lot with fun and made friends. Very happy to see him always coming out with big smiles when I pick him up. Staff always communicated with the parents about the details of how the child was being. And parents can follow up the child's activities
and developments on an app with vivid photos, videos and teachers' comments.
Reply from Vania Almeida, Manager at Puddleducks Nursery North Finchley
Thank you so much for your review Juemin! It is much appreciated. It's been truly a pleasure to take care of your son and see him develop, grow and learn in wonder every day.
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Review from Danny A (Father of Child) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great staff with loving relationships with the children. They have detailed knowledge of the children in the nursery. They have been so great and understanding during my daughter's settling in sessions.
Reply from Vania Almeida, Manager at Puddleducks Nursery North Finchley
Thank you so much for your kind review! It is a pleasure to take care of your baby girl and see her thrive.
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Review from Annalisa T (Mother of Child) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very happy with Puddleducks nursery, the staff is helpful and friendly, they’re helping me with my daughter settling. They take care of kids and all of their needs. The environment is excellent. Very appreciative of the communication between staff and parents with Tapestry.
Reply from Vania Almeida, Manager at Puddleducks Nursery North Finchley
Thank you so much for your review, Annalisa. We will do our best to keep improving and we welcome suggestions and parent's feedback. It's a pleasure to help your family and your daughter.
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Review from Aida N (Mother of Child) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the nursery I chose for my son. I have seen a huge development on my child since he started. The staff is very caring and passionate with what they do. I would definitely recommend it to all my friends and family.
Reply from Vania Almeida, Manager at Puddleducks Nursery North Finchley
Thank you, Aida, for your trust in our nursery! It has been great to see your son develop and thrive.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Puddleducks Nursery North Finchley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.979 for Puddleducks Nursery North Finchley is calculated as follows: ( (94 Excellents x 5) + (2 Goods x 4) ) ÷ 96 Ratings = 4.979
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.73 Points relating to the number of positive Reviews for Puddleducks Nursery North Finchley is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 number of registered child places is 8.6. 8 Positive Reviews ÷ 8.6 = 0.93
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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