Bright Horizons Solihull Day Nursery and Preschool

I'll be making a complaint to the head office as their behaviour of management is unacceptable and putting children at risk.

My son joined Bright Horizons in October and, like many parents leaving their baby in childcare for the first time, I initially felt unsure after our first settling session. However, as the following sessions went on, I quickly began to feel more reassured.

The first few weeks of going back to work and leaving him were tough, but the team have been incredibly caring and supportive. My son is in the Baby 2 room and the staff are attentive & warm. He's built lovely bonds with them, especially his key worker, and it's reassuring to see him happily taking part in activities when I collect him.

I've also seen a big improvement in his confidence with food since starting.

Overall, we're really happy with the care & I'm glad we chose Bright Horizions!

What a lovely nursery! The environment is clean, bright, and welcoming. The staff are incredibly warm, friendly, and caring, which makes such a difference. You can really feel how much they value the children and create a nurturing atmosphere. What more could you ask for!

My daughter has been here since October 2023, first in the baby room and now in the toddler room. Our daughter is flourishing here. She's well supported and looked after by all staff and seems to really enjoy her days. The staff have also been really supportive on potty training.

It would be nice to have a picture of the meals as well to see what my child enjoys eating and to try and do that at home as well.

More feedback from staff regarding the day to day activities that children have been doing would be good, especially as out son struggles to settle into new environments.

This is a lovely nursery. The staff evidently care really well for the children and they do a great range of activities that keep them engaged. I also really appreciate the extras like boogie mites, the lending libraries and stay & plays.

My Daughter has attended bright horizons for two years now and has thrived in the care of the practitioners at their Solihull branch. The management make it their business to know all of the children within the nursery and are often seen involved in the rooms. The days are always structured with lots of learning included into the activities. Everyone within bright horizons seems very happy and like they want to be there. I am always reassured and well informed about my daughter's day. The nursery itself is beautifully maintained and the cleaning staff work hard to ensure the nursery is nothing less than perfect for the following day. I will be sad for my daughter to start school because there is a real sense of family at bright horizons. I would whole heartedly recommend this nursery above all others (I've seen them all!)

My daughter has been attending the nursery for almost a year now and we are really happy with the service. The staff are super friendly and caring, the children are offered a good range of activities including time outdoors, and there is a balanced menu. Communication is great with updates on the app throughout the day and staff providing a verbal review of the day at pick up. My daughter has only been sent home a handful of times (for a temperature), which is great as I know some nurseries are very quick to send children home for the smallest thing. Overall very satisfied and would recommend.

I only have to say how amazing all staff are. Every time my daughter is at the nursery, I can carry on with my day without worrying about anything. The little one is very happy each day she's attending.

Child moved to preschool class midway through the year and it has been a smooth transition. She loves going to nursery and we are so grateful for the staff support. She has become more confident and is always keen to tell us what has happened during the day.

The staff are always happy to update us at the end of the day during pick-up. The app is brilliant and is regularly updated during the day and we love receiving pictures of what he has been up to.

Thank you very much for your excellent work.

Bright Horizons Solihull Day Nursery and Preschool is an excellent nursery and the staff have been very caring and patient with my lovely daughter. I really like the facilities, the rooms and outdorr space, I find the chef and the food arrangements very satisfactory and overall, I'm having a wonderful experience with Bright Horizons.

My little one has thrived and loves his nursery.

Wonderful place with wonderful staff. There’s always something really fun on for the children and they really do take very great care to treat each child individually. My daughter has come on leaps and bounds in her self-confidence and learning since she’s been here. Will be really sad when we have to move on to school.

Cannot recommend highly enough!

I don’t normally leave reviews but I had to remove my child from this setting. Some of the staff are great, then there are others who do not seem to care, there is a massive lack of consistency. My child had a fairly serious accident at the setting, of course accidents happen, but unfortunately nobody seemed to know how it happened which is unsettling. An internal investigation was dragged out for longer than needed and I would have to consistently chase the management for updates. Nappies were regularly put on incorrectly, pretty basic for a childcare setting in my opinion and cream for a skin condition not applied as asked. A small child was left in a state of distress while I waited to collect my child, none of the staff tended to them for a substantial period of time, confirming my decision to remove my child. If that is acceptable behaviour while a parent is standing there, especially one who has raised concerns, I questioned what was happening when parents were not around.

All the staff at Bright Horizons Solihull are just amazing. They do a tiring job so effortlessly in taking care of the children, all whilst keeping a smile on their faces. Thank you to two staff members in particular for all that you do in providing an entertaining, fun, and educational environment for our son. They are great with taking onboard any feedback and make sure that we are listened to (especially with my 101 requests!). Another staff member is great at ensuring the children are fed well, with lots of choices of yummy meals and healthy options - the only thing I would love is to see a halal option available on the menu, apart from that, no complaints from me. Keep up the wonderful work, we are lucky to have you all!

Our son has been very settled in Bright Horizons, Solihull. There is plenty of indoor and outdoor space in comparison with others in the area. Our son continues to progress in terms of his development and really enjoys his days in nursery. The staff are always helpful and welcoming and it is just a lovely setting for children and parents alike.