First Steps Children's Nursery

St Edwards School, Raddlebarn Road, Selly Park, Birmingham B29 7DB

Located on the outskirts of leafy Selly Park in Birmingham, St Edwards Nursery provides high quality, innovative childcare for children up to the age of five. The nursery is set in a converted Victorian school with its own Forest School nearby, and is part of the First Steps Children’s Nursery group, which won Nursery World’s Nursery Chain of the Year award in September 2015.

The nursery provides babies and toddlers with age-appropriate, purpose-designed play and rest areas, as well as classrooms and activity areas for pre-school children. With a large hall, children are provided with an abundance of fun and creative indoor activities.

The setting offers direct access to outdoor areas, with gardens where children can climb, cycle, discover and play.

Group: The Co-operative Childcare

Person in charge: Kirsty Bassett (Manager)

Local Authority / Social Services: Birmingham City Council

Number of Staff: 25

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 110

Age Range: from 0 years to 5 years

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 First Steps Children's Nursery has a Review Score of 9.5 (9.500)

The Review Score of 9.5 (maximum of 10) for First Steps Children's Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for First Steps Children's Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.818 for First Steps Children's Nursery is calculated as follows: ( (162 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 192 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.682 Points relating to the number of positive Reviews for First Steps Children's Nursery is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22 positive Reviews (110 registered maximum number of service users ÷ 5). 15 Reviews ÷ 22 Target = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Steps Children's Nursery?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Steps Children's Nursery

  • Mother of Child
    15
  • Father of Child
    1

The baby rooms were very good and the staff got to know my child well. The toddler room is more chaotic the staff don't seem to know my child well, there is a lot of sickness and a few miscommunications. My child now is eager to get his coat on and leave, whereas before he would want to show me the toys etc. We seem to be getting confusing emails from management regarding payments despite paying on time each month.

How likely would you be to recommend First Steps Children's Nursery? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Satisfactory

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Satisfactory

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Satisfactory

Amazing nursery with caring, friendly, heart warming staff. Both my children have a great time and are always happy to attend and have a great bond with the staff in there rooms. Would definitely recommend for any age group.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Having been with First Steps Nursery for almost 3 years I have found my child to be very happy in this environment with the staff being very supportive and family friendly at all times.

I have always felt very welcome here and so has my child, and I am always updated on my child's progress on a regular basis.

First Steps has played a vital role in my child's early learning which will have a positive impact throughout growing up.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We couldn't be happier with First Steps nursery. Our little boy started in July 2016 aged one and from his first day he settled in which I put down to the amazing staff.

The rooms are really well equipped to entertain the little ones, the activities are so creative, the menu is delicious and my boy seems to eat perfectly at the nursery. Feedback is given daily and the staff always make you feel welcome to ask questions or share concerns.

My little boy loves his nursery days so I can go to work without worrying about him.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been attending First Steps Children's Nursery for about six months. Prior to this, he had never been cared for by anyone other than his parents. He has settled in well and now loves his time at nursery. The staff are like my son's family away from home and are clearly very close to each other and all love their work. I can't recommend the nursery highly enough, they do so much more than I have time to do at home and my son's development has come on significantly since starting nursery. Also, the nursery chef deserves a special mention! My son is very fond of her and the lovely meals she makes!

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My child has been attending First Steps Children's Nursery for 5 months and I am so thrilled with how well she is looked after. The staff are all so friendly, caring, competent and enthusiastic. It is always a pleasure speaking and dealing with them.

The facilities at the nursery are fantastic (outdoor playground, hall, sensory room, outdoor classroom) and the children are kept very well occupied whether it is sunny and warm or wet and cold. The children do a range of fun activities and they all seem very happy and content.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

We started using the nursery when our daughter was 7 months old. From day 1 she just had so much fun. Staff are so caring and put so much energy into the children's play. Fun is the most important aspect to us at this stage in her life. We feel she is being allowed to be a child. She is now 18 months old, has developed incredible social skills and manners as well as maintaining a very structured routine. She has learnt so much in a short amount of time. It's a blessing to be able to leave her for the day knowing she's having a great time. The communication between us and staff is excellent, parents evenings are regular so you are updated on progress or concerns. Couldn't recommend it enough, a real extension of our own family.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I have always been extremely pleased with the standard of care provided by this nursery to my daughter. She is very happy there and is learning lots. The staff are lovely and the facilities are excellent.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been with First Steps since he was 7 months old. He is now 3 years and is really happy here. All of the staff are loving, kind and helpful and they feel like extended family now. Such a happy and safe environment. I couldn't ask for better for my child.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

First Steps Children's Nursery is a special place to entrust your child's formative first years. I am amazed at the experience our children (and we as parents) have had there. The setting is beautiful, with masses of engaging outdoor space. Each room is spacious and beautifully set up, with dedicated sensory areas for each age group. There is nothing cramped or crowded about the nursery, and every display is well thought out and put together. There's a separate building for pre-school, which creates the perfect atmosphere for transition into a school setting. Each day holds a variety of activities and I'm constantly amazed by the adventures my children have. The children can join in with footie, bugs, French lessons and, crucially, Forest School. All fantastic opportunities for learning through play but it's the staff that are the real selling point of the nursery. Every one of them loves and lives for the children they work with, and it shows in the care and pride they display every day.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

The staff are fantastic, very professional and have a great relationship with my little boy of 22months. I couldn't ask any more from them. I feel very confident my little boy is getting the best care when he is there. He loves the nursery and that's down to the staff and the excellent provision they provide.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have been very pleased with our son's nursery. Staff are very approachable, professional and caring. He loves going which is a testament to this. Facilities are excellent and the whole nursery has a lovely feel to it, one I didn't get with others I looked at.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

This nursery is amazing and has completely exceeded my expectations. The staff are all friendly and all know my little girl even those who do not work directly with her. The activities and learning is varied and continually measured against the early year's criteria. I love receiving my monthly report. The facilities are the best I've seen and the food is healthy and varied which offers a well-balanced diet. I cannot praise this nursery enough and have absolutely no doubt that my little girl is receiving the best start in her education and learning here. She is developing all the time thanks to the lovely staff here.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Super nursery with wonderful, caring, attentive staff.
Excellent facilities with varied stimulation. Great food menu. Happy environment.
We are incredibly happy with our son being at First Steps Selly Oak and we recommend it often to friends. Thank you!

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son started nursery just after his 2nd birthday. It was extremely hard for me to put him into a nursery. However, putting my child in First Steps Nursery is the best thing I have done for him and also for myself. His speech and behaviour has come on so well and he adores his teachers and friends. I couldn't be happier for my son to go this Nursery. The staff are lovely, genuine people and I believe they really do care about my son and it's not just a 'job' I think they have a passion for what they do.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Our daughter loves this nursery and so do we, she has come on leaps and bounds since starting in September and we couldn't be happier. They have also been amazing with her dietary requirements and all the staff are so friendly.

How likely would you be to recommend First Steps Children's Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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March 2017

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