Fennies Epsom, Hook Road

The Old School House, 1a Hook Road, Epsom KT19 8TH
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9.0 55 Reviews
  • Fennies Epsom, Hook Road, Epsom
Fennies Epsom, Hook Road is a modern nursery that places a strong emphasis on hands-on learning and development. Located just a short walk from Epsom Train Station, it provides an accessible option for families in the area.

A key highlight of this nursery is its dedicated Cooking Studio, where children can participate in exciting culinary activities, developing essential life skills in a fun, engaging way. The bright, spacious rooms encourage creativity and collaboration, while the carefully designed outdoor garden provides opportunities for explorative play and nature-based learning.

Parents can take advantage of buggy storage and car parking facilities, ensuring convenient drop-offs and pick-ups.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Josie (Nursery Manager)

Number of Childcare Staff

  • 31

Total Places for Children

  • 108

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.

Opening Times

  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00

When Closed

  • Bank Holidays & the Christmas period

Fennies Epsom, Hook Road Reviews (55)

9.0

Fennies Epsom, Hook Road has a Review Score of 9.0 (8.979) out of 10, based on 18 reviews in the last 2 years.
Over all time Fennies Epsom, Hook Road has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fennies Epsom, Hook Road
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Total of 55, showing 41-55
Review from Louise P (Mother of Child) published on 14 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been sending my son to Fennies in Epsom since May 2016 and I have been extremely happy with the nursery and staff. Everyone is very welcoming and they are genuinely pleased to see my son when he arrives in the morning. Activities are very varied, the food menu is excellent and the facilities
are very clean and modern. I have recommended Fennies to my friends and am very happy that I chose this nursery. It is very convenient for the train station if you are commuting into the city, and there is plenty of storage for you to leave your buggy.
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Review from M M (Mother of Child) published on 10 October 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
This Nursery is having a group of inexperienced staff members. Manager has no vision for the nursery. There is poor communication between parents/manager/staff.
Keyperson of the child is changed very frequently.
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Review from Ricki L (Father of Child) published on 27 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended Fennies for the past 2 years.
It is an amazing nursery with great resources. The staff and management team are friendly and welcoming making me feel relaxed when leaving him.
The building and facilities are by far better than other nurseries locally that I have visited.
Highly
recommend this nursery.
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Review from Z W (Mother of Child) published on 12 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my son has just left the nursery, I thought I'd state how happy and comfortable the staff had made him feel there, which automatically made me feel at ease and trusting towards them within my son's care. He had great bonds with both children and staff. I had nothing but positive feedback from
him after an activity fun filled day.
The staff communicate with you really well about the things your child has done during their stay with them. They also took important information about your child i.e asthma/allergies etc. on board very seriously and professionally.
I can't fault the nursery, only recommend!
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Review from Amy G (Mother of Child) published on 12 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter started at Fennies in Epsom in July. She is a very shy child and I was extremely nervous about her starting here as I was afraid she wouldn't interact with any children or make friends due to her being very shy at her old nursery and not wanting to talk to anybody except the adults. I'm
so happy with how she is getting on here and her key worker, has made me feel very comfortable and I know she is going to be well looked after in her care.
Now when I collect my daughter at the end of the day I can usually hear her voice chattering away to the other children before I see her and she's always raving about a painting she's done that day. It's amazing to see her with this new found confidence. She raves about her "new school" and even tells me that she "loves her new school". I would recommend this nursery to anybody and can't thank the staff enough for helping her settle in so well.
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Review from K M (Mother of Child) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Happy with nursery staff. Could organise more off-site activities/outings. Happy with extended early/late hours. Expensive compared to other nurseries in the area.
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Review from M G (Father of Child) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very grateful to all the staff at Fennies at Epsom for not only looking after my two daughters but also helping in their development. They have come such a long way since starting with Fennies! Thank you so much, girls!
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Review from M C (Mother of Child) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 3 year old daughter has been attending Fennies on a part time basis since January 2016 and loves her time there. We have noticed significant development in her confidence and abilities since she started.
There is plenty of space in each room and a brilliantly designed outdoor area for the kids
to play in.
Art and crafts, messy play, song time, story time, cake making - all activities are carefully thought through and my daughter loves to recreate them at home.
There have been several changes of management and staff since we started but to positive effect. There is excellent communication and a weekly email update of any nursery news. The food is varied and menus are communicated weekly.
Drop off and pick up are often frantic but the staff always make themselves available to give feedback on how the day went.
Parents are given plenty of opportunities to join in the fun!


More external trips out would be good.
Overall a great nursery, would thoroughly recommend.

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Review from Layla B (Mother of Child) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy has now been there for 3 months, he found it hard to settle at first but the girls in the Baby room were very patient and reassuring, spending time to talk to my husband and I every day. The Nursery is spotless and can't say a bad word about the resources inside and outside for the children.
The outdoor area is child proof and has an amazing water feature. The parents are given a daily sheet that has all the information on what the children have been up to all day and is nice to see how much effort the staff put into all the activities that the children enjoy.
My little boy eats everything and got to take home sample dinners the chef has made for a new variety menu every month. The security of the nursery is amazing, nobody can get into the nursery without a manager letting you in. I am very happy at this nursery and the staff are lovely, they are very approachable if you have any worries or concerns.
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Review from Kirsty F (Mother of Child) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son attends Fennies one day a week, since attending here his development and speech has improved. He plays alongside other children and has lots of close friends.
The staff that care for him are like a part of the family, they treat him as if he was their own child which makes me feel at ease when
I leave him.
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Review from KK (Father of Child) published on 1 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we are extremely satisfied with the nursery.


Excellent staff, always happy to welcome my 3 year old at drop off. Very informative during pick up, providing a very helpful daily summary sheet with key moments of the day.
Since joining, my 3 year old has picked up many skills and I am very

satisfied with her progress.
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Review from Ian G (Father of Child) published on 1 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Son has attended Fennies in Epsom since it opened. I could not praise the staff, the food, the activities or the space more! My Sons speech and his ability to interact with children and adults has come on leaps and bounds since attending. He wants to take all the staff home with him at the end of
each day and other than the adult size Peppa Pig which seems to scare him (and drops in occasionally to play with the children) he loves every minute of every day. The outdoor play area and the all the areas inside have had no expense spared. The staff are always teaching the children new words or shapes or colours and the range of daily activities should be commended. One staff member reports to us each day when he is collected with how he ate, what he did and his nappy change schedule. Mum and Dad couldn't be happier and our son is extremely happy.
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Review from H J (Mother of Child) published on 27 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has attended Fennies Epsom part time for just over a year. The staff have been fantastic. They truly care about the children and build close bonds. Our little one often speaks of the staff when she is not there, we receive a daily handover of our little ones day that includes reports of all
the activities, naps, toilet times, meals and any special news. We also are given any items our daughter has made that day.
The staff take the children out for trips in the local area and use the nursery garden daily which is all weather astro turfed with many toys.
We have found our daughter has progressed in her knowledge significantly by attending nursery. At 2 years of age she knows all parts of body, can count to 15, colours, days of week and is learning about time. This is on top of what she learns at home. I would definitely recommend this nursery.
They really work with parents to accommodate their needs and they work to a high standard.
Reply from Grace Edwards, Business Administrator at Fennies Epsom, Hook Road
Thanks very much for the lovely comments! We’re really pleased that your little one has settled in so well.
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Review from Sonia S (Mother of Child) published on 5 October 2015 Submitted via Website • Report
Overall Experience 2.0 out of 5
We were disappointed by the lack of stimulation offered to our child and sullen management approach. They no longer provide term time only. So apart from the above it no longer met our needs. Would not recommend. Room for improvement...
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Review from Laura G (Mother of Child) published on 18 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Fennies in the baby room since last year. I am very happy with the large spacious baby room and the garden. Every day when I come to pick my son up I am given a detailed handover of his day and all the fun activities he has done. The activities they do here are planned for
each child and meet my child's individual needs . I had taken my son to the farm at the weekend and came to tell the nursery, they planned their day around the farm, playing with farm animals in hay, making masks and animal prints. This really made me feel that my child was recognised and that the staff had listened to what I said.
I would recommend this nursery to anyone.
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Current Review Score: 9.0 (8.979)

Overview of Review Score

The Review Score of 9.0 (8.979) out of 10 for Fennies Epsom, Hook Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.285 for Fennies Epsom, Hook Road is calculated as follows: ( (145 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (22 Very Poors x 1) ) ÷ 214 Ratings = 4.285
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.694 Points relating to the number of positive Reviews for Fennies Epsom, Hook Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 15 Positive Reviews ÷ 21.6 = 0.694
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Josie

Josie

Job Title: Nursery Manager

What’s a fun fact that makes you stand out?


Jose is a very keen artist, outside her work life she makes bespoke prints and drawings of pets.


What helps you stay connected with your communities?
Sharing free activities that exist within the local area for parents to do with their children to keep them active and engaging with the community.


What’s something you have loved about your Early Years Career so far?
Transitioning from an apprentice to a Nursery Manager, along the way providing the teams with outstanding activities to help develop the children.


What’s your ambition to help improve the Early Years Sector?
Continue to provide outstanding care within the setting along with a community culture that naturally promotes parents to reach out to the community.

Rebecca

Rebecca

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Rebecca used to be a gymnast when she was growing up, showcasing her passion for learning through sports and movement-based activities.


How does your nursery help inspire the local community?
Doing trips to the local library, sometimes they run classes where the children can meet children from other nurseries in the local community.


What's something you have loved from your Early Years journey so far?
Being part of the management team, helping us build a highly regarded reputation within the community.


What’s your ambition for the future of Early Years Education at your nursery?
More learning through trips out of the nursery to venues like the museum, to offer experiences that children don’t often get exposed to.

Heather

Heather

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Heather once had the opportunity to swim with dolphins in the Atlantic Ocean just off the coast of Portugal!


What helps you stay connected with your communities?
Regularly visiting the sites to ensure we stay aligned in what we need and continue to run smoothly.


What’s something you have loved about your Early Years Career so far?
Being able to have an impact on the growth and development of children, nothing beats it!


What’s your ambition to help improve the Early Years Sector?
To always gain a greater understanding as to what is best for the parents and child to ensure we deliver the highest quality education.

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