Fennies Epsom, Hook Road

The Old School House, 1a Hook Road, Epsom KT19 8TH
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9.0 55 Reviews
  • Fennies Epsom, Hook Road, Epsom
Fennies Epsom, Hook Road is a modern nursery that places a strong emphasis on hands-on learning and development. Located just a short walk from Epsom Train Station, it provides an accessible option for families in the area.

A key highlight of this nursery is its dedicated Cooking Studio, where children can participate in exciting culinary activities, developing essential life skills in a fun, engaging way. The bright, spacious rooms encourage creativity and collaboration, while the carefully designed outdoor garden provides opportunities for explorative play and nature-based learning.

Parents can take advantage of buggy storage and car parking facilities, ensuring convenient drop-offs and pick-ups.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Josie (Nursery Manager)

Number of Childcare Staff

  • 31

Total Places for Children

  • 108

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.

Opening Times

  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00

When Closed

  • Bank Holidays & the Christmas period

Fennies Epsom, Hook Road Reviews (55)

9.0

Fennies Epsom, Hook Road has a Review Score of 9.0 (8.979) out of 10, based on 18 reviews in the last 2 years.
Over all time Fennies Epsom, Hook Road has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fennies Epsom, Hook Road
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Total of 55, showing 1-20
Review from Ami K (Mother of Child) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been at Fennies Epsom since she was 6 months old and is now nearly 4. She has had an amazing experience and I always talk highly of the nursery and all the staff. She is currently in preschool and I am amazed at the number of activities set up each day and the communication with us
through the app on what they have been doing is brilliant. In addition, the staff are so caring and I trust them implicitly with my daughter meaning I can go about my day knowing she is having a great time and I don't need to worry. Our second child is due to start there soon and I am excited for him to have the experience there. I would highly recommend Fennies to anyone in the local area.
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you so much for taking the time to share such a thoughtful review. It means a great deal to the team to hear how positive your daughter's journey has been since joining as a baby and how…read more
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Review from C S (Mother of Child) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery have been unbelievable. My Son has been diagnosed with ASD and so the thought of him starting nursery was very overwhelming due to he's high needs. The nursery have supported not only my Son but us as a family prior to the diagnosis and throughout the diagnosis process, constantly adapting,
changing and supporting and fighting for my Son and he's needs. He has made more progress than I ever thought was possible and actually asks to go the nursery everyday. It's a safe, kind and caring environment where the staff are extremely dedicated and hard working. I will always hold a special place in my heart for Fennies nursery and the staff and will be sad when he has to move on to school.
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you so much for sharing this. It means a great deal to the whole team to know that your son feels happy, safe and understood, and that you've felt supported throughout every stage of his…read more
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Review from Amy C (Mother of Child) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fennies has provided an extremely professional, kind and personal experience for my little boy on starting nursery. I was extremely anxious about my baby starting nursery after he had a difficult time with colic and reflux since birth which hasn't yet resolved. Due to this, he had never been cared for
by anyone else and this made nursery settling a very daunting experience. We had trialled another nursery which turned out to be unsuccessful and quite upsetting and I was concerned my little boy would not be able to settle in a nursery environment
Fennies team were incredibly accomodating and thorough in getting to know my baby's needs and kept me updated throughout. My baby settled so much better and I felt consistently reassured with the professionalism and care shown to my baby. I am extremely thankful
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for sharing such a thoughtful review. We're so pleased that our team was able to support both you and your little one during what could have been a challenging start. It's wonderful to hear…read more
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Review from Victoria R (Grandmother of Child) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my grandsons have attended Fennies. The staff are caring, fun and always there to chat too. The nursery staff are so lovely and always have time to chat and answer any questions I have. I love that Fennies is a fun place for my grandsons to explore and grow. Very happy with the care.
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you so much for your kind words and for trusting Fennies with both of your grandsons. We're so pleased to hear that you've felt welcomed and supported by our team, and that your grandsons have…read more
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Review from A S (Mother of Child) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our son is so happy here - we love that he loves it!
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your wonderful feedback! It's so lovely to hear how happy your son is at nursery. Knowing he enjoys his time with us is the highest compliment we could receive. We're delighted to be…read more
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Review from V P (Mother of Child) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's one of the biggest joys to see my son run into the room every morning because he loves his key person and all the other nursery teachers. They take such good care of him and his individual needs, I can honestly say I am happy to leave him in such capable hands, 5 days a week. He is learning so
much every day and creating wonderful friendships.
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you so much for your lovely feedback! It's such a joy to hear that your son runs into nursery each morning with so much excitement, that truly says it all. We're so proud of our team for the…read more
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Review from K S (Mother of Child) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has been in the baby room for 7 months now, and I can honestly say it's been wonderful for both her development and confidence. The staff have been so patient, caring and creative. She has been challenged and supported throughout this big adjustment, overcoming some initial challenges on
both sleep and food to become a happy, adjusted and good eater and sleeper. She has made friends in both staff and kids who she talks about at the weekend and clearly loves her time there, which is such a comfort as a first-time parent.
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you so much for your heartfelt review. We're delighted to hear how much your daughter has grown in confidence and development since joining the baby room. It's always such a joy to see children…read more
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Review from Hannah F (Mother of Child) published on 11 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Terrible nursery. Regret ever sending our daughter here.
We had a issue where our daughter fell over in Fennies garden. Picking her up, our daughter was visibly injured, holding her ear, mark on her cheek. Fennies has an odd policy where they won't log an accident unless they see it. Our daughter told
us that she fell over, and we told this to Fennies. They refused to check the CCTV and just said they didn't see anything.
This wouldn't have been an issue necessarily, children do have accidents, but the next day they text us saying our daughter had a bruise which wasn't there the day before. We told them this is more than likely to do with accident the day before which we thought obvious.
Despite this, Fennies then called Social Services to report suspicious bruising but oddly decided to not mention the accident to SS.
This led to a huge investigation by SS and a trauma to our family, which they never apologised for. The nursery was reported to OFSTED. We removed our child from here.
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Review from D H (Father of Child) published on 8 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our experience at Fennies was a nightmare. The nursery is cramped, and staff are poorly trained in safeguarding. Management is unprofessional and focused on protecting Fennies rather than the children. Fennies called to say our daughter was injured at nursery but staff claimed no accident occurred as
they "didn't witness it". A bruise came out the following day. Despite video evidence of our child saying she had fallen in the garden, they reported us to Social Services for "suspicious bruising". They didn't mention the injury from the day before to them which led to a huge investigation and complaint. After investigation, a staff member was removed, but Fennies denied any wrongdoing and mishandled our personal data. We pulled our daughter out and found a better nursery where she's happier and healthier (a lot less illness). We urge other parents to avoid Fennies, as the experience caused significant trauma to our family. Don't make the same mistake we did. Read other similar reviews!
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Review from Matthew B (Father of Child) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so happy with Fennies as the new nursery for my Daughter. The staff at Epsom have been so fantastic in helping her settle in quickly, providing me and my wife regular updates to help up feel more comfortable and being so friendly every day. The Nursery Practitioner has been a brilliant key
worker and provides us with lovely end of day overviews and my daughter goes happily to her and Dee in the nursery every day, and has so much fun. I feel comfortable that she is happy and safe everyday.
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your wonderful review! We're so pleased to hear how happy you've been with Fennies Epsom and that your daughter has settled in so quickly. It's fantastic that the team has been able to…read more
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Review from R N (Mother of Child) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fennies Epsom has been an incredible place for our daughter, and we couldn't be happier with the care and support she receives. From day one, when she was just 5 months old, she has absolutely loved going to nursery and has built such strong relationships with the amazing team. Her main carer, is truly
fantastic - caring, attentive and always going the extra mile to make her feel safe and nurtured.


The entire staff is wonderful, creating a warm and engaging environment where children thrive. We've seen remarkable progress in her development, hitting key milestones with confidence, and it's clear how much effort the team puts into fostering growth and independence. She comes home every day happy and exhausted from all the fun and learning!


Knowing she is in such loving and capable hands gives us complete peace of mind. We are so grateful to Fennies Epsom for providing such a nurturing and enriching experience. Thank you for everything you do!

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your heartfelt review! It's so wonderful to hear how much your daughter has loved her time at Fennies Epsom from such a young age. Building strong relationships and creating a warm,…read more
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Review from S R (Father of Child) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my children used to attend this nursery, and my other child is currently there - and I couldn't be happier with the experience both have had. They've developed so well, learning new things every day and growing in confidence. It's clear that the staff genuinely care, and the environment is both
nurturing and fun.


The management team is excellent - always approachable and supportive, making sure everything runs smoothly. It's so reassuring to know my child is in such good hands.


Overall, it's a brilliant nursery, and I'd highly recommend it to any parent looking for a safe and caring place for their little one!

Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your wonderful review! We're so happy to hear that both of your children have had such a positive experience at Fennies. Seeing them grow in confidence and learn new things each day is…read more
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Review from D A (Mother of Child) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience at Fennies Epsom has been really positive so far - our child has been there for over a year now, starting out in the baby room. All staff have been super attentive regardless of which room they work in and the communication has always been great. They're quick to reassure us and make
sure we know that our child is happy if drop off has been a bit wobbly, which happens rarely as they love it there. It can get quite busy during certain pick up times with regards to parking and although what they have in the outside space is amazing, the space itself is on the small side. There are a lot children here with some days being busier than others, but we've never felt that this has impacted the care they give. We're very happy overall
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your thoughtful review! We're so happy to hear that your experience at Fennies Epsom has been so positive. It's wonderful to know that your child has felt happy and supported since…read more
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Review from H T (Mother of Child) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my girls have been attending Fennies Epsom for over two years, and I couldn't be happier with the experience. They absolutely love going to nursery and have formed such strong bonds with the incredible teachers. The care, support, and attention to their personal development have been outstanding
- it's amazing to see how much they've grown. The entire team at Fennies goes above and beyond, creating a warm, nurturing environment where the girls truly thrive. I can't recommend this nursery highly enough. A huge thank you to the wonderful team at Fennies - you are simply the best!
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your amazing review! We're so pleased to hear how much your girls love their time at Fennies Epsom and that they've built such strong bonds with our dedicated team. Knowing that they're…read more
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Review from Hansa R (Mother of Child) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fennies Epsom is a great nursery for my son who has been attending for nearly 2 years. He has thrived at this nursery and is learning new things each day.
Reply from Fennies Nurseries, Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your kind words. It's wonderful to hear how much your son has thrived at Fennies Epsom over the past two years. Supporting children's development and fostering a love for learning is at…read more
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Review from S K (Mother of Child) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our two girls have been at Fennies Epsom since 2020. Both girls have thrived there thanks to the amazing staff and team. Always willing to go above and beyond! The girls love garden time, pilates, trips out, water play and playing with lots of friends. The staff have been great, especially with potty
training and getting my oldest ready for school
Reply from Fennies Nurseries, Marketing Team at Fennies Epsom, Hook Road
Thank you so much for your lovely feedback! We're thrilled that both of your girls have flourished and that they're enjoying the variety of activities, from garden time to Pilates and trips out. It's…read more
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Review from A G (Mother of Child) published on 8 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
We had one of the worst experiences a parent could have. We took my children out of this nursery after 3 months. The managers have an insufficient understanding about bruising in a toddler and a great inability to present a logical argument based on factual information. We were wrongly reported to Social
Services on suspicion of abuse to our 17-month-old. This is because we could not explain (or had not seen) a bruise. They couldn’t explain it either and denied the possibility of occurring under their care, which is just a very dishonest standing. A medical examination was conducted over the period of 6 hours at A&E. This experience from the beginning to end caused a considerable amount of distress to our family. These events offered the perfect opportunity to review their processes. Eg. instead of pressing the high alarm bottom when a bruise is unexplained, record safeguarding concerns like they do in schools with CPOMs programs. There are better Early Years professionals elsewhere.
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road
We are sorry to hear your opinions regarding Epsom. Like all childcare providers, it is our responsibility to address any concerns raised in relation to injuries on a child. The management team were…read more
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Review from J S (Mother of Child) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We send both our children to Fennies Nursery and they have been so happy there. One of the reasons we picked Fennies was because their menu includes a huge variety and foods from different cuisines. And we have not been disappointed. On top of that, all the staff that we've interacted with have been
so kind and patient. You can truly feel their love and care for the children. As our elder child moved from baby to toddler to preschool room, he has made lasting relationships with the staff.
Recently, there has been new management in the Epsom branch and personally, I found this change brought renewed energy and engagement with parents. They've introduced weekend activities, parent tea parties and special activities on Friday. We send our children full-time, so being able to feel involved in our children's development during the work week has given us more confidence that sending our kids to Fennies was the right choice. Thank you all for your hard work!
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Review from John R (Father of Child) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter's time at Fennies in Epsom has been amazing. Her caregivers and key people have been invaluable in her growth and have shown warmth and encouragement as she has embarked on her new little journey.
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Review from Louise B (Mother of Child) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has been at Fennies Epsom for over 2 years full-time, it's a lovely nursery and the staff are so educated and down to earth. My child is excited to go to nursery every day because she has fun and learns at the same time. She is so happy there!
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Current Review Score: 9.0 (8.979)

Overview of Review Score

The Review Score of 9.0 (8.979) out of 10 for Fennies Epsom, Hook Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.285 for Fennies Epsom, Hook Road is calculated as follows: ( (145 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (22 Very Poors x 1) ) ÷ 214 Ratings = 4.285
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.694 Points relating to the number of positive Reviews for Fennies Epsom, Hook Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 15 Positive Reviews ÷ 21.6 = 0.694
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Josie

Josie

Job Title: Nursery Manager

What’s a fun fact that makes you stand out?


Jose is a very keen artist, outside her work life she makes bespoke prints and drawings of pets.


What helps you stay connected with your communities?
Sharing free activities that exist within the local area for parents to do with their children to keep them active and engaging with the community.


What’s something you have loved about your Early Years Career so far?
Transitioning from an apprentice to a Nursery Manager, along the way providing the teams with outstanding activities to help develop the children.


What’s your ambition to help improve the Early Years Sector?
Continue to provide outstanding care within the setting along with a community culture that naturally promotes parents to reach out to the community.

Rebecca

Rebecca

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Rebecca used to be a gymnast when she was growing up, showcasing her passion for learning through sports and movement-based activities.


How does your nursery help inspire the local community?
Doing trips to the local library, sometimes they run classes where the children can meet children from other nurseries in the local community.


What's something you have loved from your Early Years journey so far?
Being part of the management team, helping us build a highly regarded reputation within the community.


What’s your ambition for the future of Early Years Education at your nursery?
More learning through trips out of the nursery to venues like the museum, to offer experiences that children don’t often get exposed to.

Heather

Heather

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Heather once had the opportunity to swim with dolphins in the Atlantic Ocean just off the coast of Portugal!


What helps you stay connected with your communities?
Regularly visiting the sites to ensure we stay aligned in what we need and continue to run smoothly.


What’s something you have loved about your Early Years Career so far?
Being able to have an impact on the growth and development of children, nothing beats it!


What’s your ambition to help improve the Early Years Sector?
To always gain a greater understanding as to what is best for the parents and child to ensure we deliver the highest quality education.

Frequently Asked Questions about Fennies Epsom, Hook Road

What is the Age Range of Children that Fennies Epsom, Hook Road accepts?

Fennies Epsom, Hook Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Fennies Epsom, Hook Road Open?

Fennies Epsom, Hook Road is open: Monday 07:00-18:00, Tuesday 07:00-18:00, Wednesday 07:00-18:00, Thursday 07:00-18:00, Friday 07:00-18:00.

How many Children does Fennies Epsom, Hook Road have capacity for?

Fennies Epsom, Hook Road has capacity for a total of 108 Children.

How far is Fennies Epsom, Hook Road to the centre of Epsom?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies Epsom, Hook Road to verify any information. View our terms and conditions. Fennies Epsom, Hook Road has an Enhanced Service - more info.