Fennies Epsom, Hook Road

The Old School House, 1a Hook Road, Epsom KT19 8TH
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9.0 55 Reviews
  • Fennies Epsom, Hook Road, Epsom
Fennies Epsom, Hook Road is a modern nursery that places a strong emphasis on hands-on learning and development. Located just a short walk from Epsom Train Station, it provides an accessible option for families in the area.

A key highlight of this nursery is its dedicated Cooking Studio, where children can participate in exciting culinary activities, developing essential life skills in a fun, engaging way. The bright, spacious rooms encourage creativity and collaboration, while the carefully designed outdoor garden provides opportunities for explorative play and nature-based learning.

Parents can take advantage of buggy storage and car parking facilities, ensuring convenient drop-offs and pick-ups.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Josie (Nursery Manager)

Number of Childcare Staff

  • 31

Total Places for Children

  • 108

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Our fees are all-inclusive, covering everything from meals and snacks, milk and nappies. The minimum plan we offer is 2 full days, and this must include either a Monday or Friday. You can find out more about fees on our website, or alternatively please contact us where one of our Admissions Executives will be able to support you.

Opening Times

  • Monday 07:00-18:00
    Tuesday 07:00-18:00
    Wednesday 07:00-18:00
    Thursday 07:00-18:00
    Friday 07:00-18:00

When Closed

  • Bank Holidays & the Christmas period

Fennies Epsom, Hook Road Reviews (55)

9.0

Fennies Epsom, Hook Road has a Review Score of 9.0 (8.979) out of 10, based on 18 reviews in the last 2 years.
Over all time Fennies Epsom, Hook Road has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fennies Epsom, Hook Road
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Total of 55, showing 21-40
Review from T O (Mother of Child) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a great nursery Fennies Epsom is. Such loving and supportive members of staff that always went above and beyond to ensure the children are happy and safe.
Both my children will miss Fennies a lot and we are sad our journey here has come to an end.
Reply from Fennies Nurseries ., Fennies Nurseries at Fennies Epsom, Hook Road
Thank you for your kind words about Fennies Epsom. We truly appreciate your feedback and are touched by your sentiments. Creating a loving and supportive environment for our children is of utmost…read more
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Review from J N (Mother of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little one started in January at 8 months. The team were amazing with his settling in. They were so reassuring to both me and my son throughout the tough first few weeks. He absolutely loves it now and it's so lovely to see how social he is with the team. He eats like a king and from the photos,
he is always doing something different. I am so happy with Fennies Epsom and how welcome we have been made to feel.
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Review from Elspeth L (Mother of Child) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been at Fennies in Epsom since she was 7 months old and it's honestly been such a positive experience. We have watched our daughter go from strength to strength and really thrive under their care. The staff are incredibly engaged and you get detailed feedback at the end of each day.
Our daughter has formed very close relationships with her key workers and many of the other staff and it's a delight to see how comfortable she is in their presence.
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Review from A R (Mother of Child) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has attended Fennies in Epsom for two and a half years and has been in all 3 rooms. During this time, I have been very impressed with all of the areas of care and the general management and environment of the nursery. Staff seem very happy, competent and caring, and management are very approachable.
The level of learning and care, in general, is excellent and they have nearly gone above and beyond regarding the approach to covid 19. Cannot recommend highly enough and we will miss Fennies when he starts school.
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Review from Jenna N (Mother of Child) published on 5 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little one started in the baby class when she was 18months old, it was hard during Covid not being able to settle her in the new environment but after a week she was so excited to go to nursery, she has since moved to the next class up in January and settled so quickly, the teachers are lovely and
she talks about them constantly. Even asking if she is going to nursery over the weekend. She has learnt and grown so much over the last few months.
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Review from Ella G (Mother of Child) published on 3 May 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have mixed views on Fennies as in some ways they are great and in other ways, there are things that could be improved. I think that the girls could take more care of the clothes that we send our son in. A lot of outfits have been ruined by paint and colour pens and we have requested for him to wear
a cover over his clothes when he paints. I have also pointed out that I don't think water play is appropriate during winter but my complaint was dismissed as water play is a part of their curriculum. I don't see how it can be. I agree water play is great during the summer months but not during the winter months. I also don't agree that there are days where the kids are only served vegetarian food. Kids need their meat and fish! I also don't like that the kids are taught French and Spanish especially to the children who are bilingual as this will just confuse them further and I speak of personal experience as I grew up in a home with three different languages.
Reply from Danielle Lilley, Nursery Manager at Fennies Epsom, Hook Road
Thank you for the feedback. We apologise that the various communications you have had with the me and senior team have not provided you with the clarification you require on the issues raised. We…read more
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Review from Rochelle D (Mother of Child) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so anxious to send my daughter to nursery in October after previously being looked after by family. However, I was immediately reassured by staff and management that despite the tears she would be just fine. They were very understanding and supportive and it was much appreciated. Very quickly
I was at complete ease and I could tell that my daughter was so happy. She had built some beautiful and heart-warming relationships with her teachers and friends and that made me extremely happy. I would 100% recommend this nursery.
Reply from Niamh, Marketing at Fennies Epsom, Hook Road
Thank you for your review and recommendation! It's lovely to hear that your daughter is happy at Fennies and is making relationships with friends and our team.
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Review from M D (Mother of Child) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been absolutely delighted with the level of care our boys receive at Fennies Epsom. The staff are so kind, professional, caring and competent and we have seen our children thrive, develop and come on leaps and bounds. They always run in full of excitement and then at hometime they're full of
stories about all they have done. We love the varied curriculum, the outdoor space, the knowledgeable and friendly staff and the 'home from home' feel. Thank you so much!
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Review from Lucy K (Mother of Child) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Fennies Epsom are absolutely amazing. We've had our little boy go through Fennies Epsom before starting school and now our little girl is there. They have always gone above and beyond to care for our children, listening to what we need and helping our children develop. They have great facilities,
toys, activities and a lovely garden area. Management are very responsive, supportive and have been flexible when we've needed extra dates. Both our children always come home having had fun and I know that they are cared for at Fennies Epsom. Couldn't recommend them more.
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Review from Charlotte A (Aunt of Child) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My niece loves going to nursery, sometimes I think she would rather be at nursery then with me. I love when my sister sends me photos of her day and every time I see her, she amazes me with her development. She can now recognise and start to spell out her name which is amazing. I would fully recommend
this nursery.
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Review from Sandra M (Mother of Child) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son loves to go to Fennies Epsom. I think Fennies Epsom is one of the best nurseries in Epsom. The staff are great, caring and cheerful. Nutrition is excellent. My son developed so much at Fennies Epsom within six months of being there. I would always recommend Fennies Epsom.
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Review from Vana A (Mother of Child) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fennies family welcomed us warmly, after having had unfortunate experiences with local childcare that was supposed to be of a really high standard. On the first instance, we appreciated the facilities (airy spaces, big windows, easy garden access), but also the educational approach and the aesthetics
(minimum use of plastic, natural materials, experiential learning, etc). The manager is making sure all the governmental health and safety standards are regularly reviewed and rightly put in place. This was highly appreciated during the early opening after the Covid-19 lockdown, when we felt our child was in the safest place to return to childcare. All teachers gave their best and have been always prompt to support us in any way they could, being close to our child. And for the food, there are no words on the variety and the quality the school's chef-inspired, with a multinational twist, always following high standards for children's standards. All in all, we will miss Fennies so...
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Review from K H (Mother of Child) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and helpful nursery staff. Helped me so much during the coronvirus crisis by offering support for my child and peace of mind knowing he was looked after professionally. I found the app used by the nursery a great insight into my childs learning and progress, something I did not encounter
with a previous nursery.
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Review from Luiza D (Mother of Child) published on 8 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff, clean nursery and very well resourced, Staff are very helpful, and have helped my son to settle in although he had a bumpy start due to my son's health issues. They explore activities in which children show interest, while also opening their horizons to new and interesting activities.
I love that staff make the most of the wonderful summer weather and children often play outside
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Review from Tayyaba Z (Mother of Child) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am really satisfied with the overall care given to my baby.
I am always kept up to date about my son's situation.
Really kind and helpful staff.
Would greatly recommend this nursery to my friends.
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Review from N S (Father of Child) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our 2 and a half-year-old attends Fennies.
The teachers are very enthusiastic and caring and it seems that everyone has a lot of fun in the nursery.
The garden is great and the indoors area is large with plenty of activities to engage the kids.
Selection of food offered is very varied and good for
encouraging picky eaters.
Reply from Danielle Hughes at Fennies Epsom, Hook Road
Dear Nick

Thank you so much for your review. We really love the garden space too! I am so glad you and your son are enjoying being part of Fennies.
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Review from A D (Mother of Child) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff really caring, communication excellent.
My child seems really happy which is a huge comfort when you have to leave your child for the day.
Staff are always very enthusiastic and have been understanding given my child's medical and on occasion behavioural issues.
Really lovely ladies!
Reply from Danielle Hughes at Fennies Epsom, Hook Road
Thank you for your review. We are so glad your little one is happy and settled at the nursery. The team have loved getting to know him.
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Review from C C (Mother of Child) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic room. My child loves all the staff.
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Review from Rachel C (Mother of Child) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, very friendly and always happy.
Reply from Danielle Hughes at Fennies Epsom, Hook Road
Dear Rachel

Thank you for your lovely review!
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Review from Kirstie D (Mother of Child) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter attended Fennies, Epsom since she was 1 year old and this September she went to school. I have to say the experience we had throughout our time at Fennies was amazing and she has transitioned so well which I put this down to her experience at Fennies. She was so school ready, and this was
from all of the work her key person had invested in her. She knew her phonics, numbers up to 30, she could write her name and could interact with pupils and teachers in a way that has made her very socially confident. The nursery management team create a family friendly environment and I could not recommend this enough.
Reply from Cara Munnery at Fennies Epsom, Hook Road
Dear Kirstie

Thank you for your kind review of our nursery in Epsom. We are so glad that you and your little one enjoyed your time with us and she is doing so well in school. We miss her very much…read more
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Current Review Score: 9.0 (8.979)

Overview of Review Score

The Review Score of 9.0 (8.979) out of 10 for Fennies Epsom, Hook Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.285 for Fennies Epsom, Hook Road is calculated as follows: ( (145 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (22 Very Poors x 1) ) ÷ 214 Ratings = 4.285
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.694 Points relating to the number of positive Reviews for Fennies Epsom, Hook Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 number of registered child places is 21.6. 15 Positive Reviews ÷ 21.6 = 0.694
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Josie

Josie

Job Title: Nursery Manager

What’s a fun fact that makes you stand out?


Jose is a very keen artist, outside her work life she makes bespoke prints and drawings of pets.


What helps you stay connected with your communities?
Sharing free activities that exist within the local area for parents to do with their children to keep them active and engaging with the community.


What’s something you have loved about your Early Years Career so far?
Transitioning from an apprentice to a Nursery Manager, along the way providing the teams with outstanding activities to help develop the children.


What’s your ambition to help improve the Early Years Sector?
Continue to provide outstanding care within the setting along with a community culture that naturally promotes parents to reach out to the community.

Rebecca

Rebecca

Job Title: Deputy Manager

What’s a fun fact that makes you stand out?
Rebecca used to be a gymnast when she was growing up, showcasing her passion for learning through sports and movement-based activities.


How does your nursery help inspire the local community?
Doing trips to the local library, sometimes they run classes where the children can meet children from other nurseries in the local community.


What's something you have loved from your Early Years journey so far?
Being part of the management team, helping us build a highly regarded reputation within the community.


What’s your ambition for the future of Early Years Education at your nursery?
More learning through trips out of the nursery to venues like the museum, to offer experiences that children don’t often get exposed to.

Heather

Heather

Job Title: Admissions Executive

What’s a fun fact that makes you stand out?
Heather once had the opportunity to swim with dolphins in the Atlantic Ocean just off the coast of Portugal!


What helps you stay connected with your communities?
Regularly visiting the sites to ensure we stay aligned in what we need and continue to run smoothly.


What’s something you have loved about your Early Years Career so far?
Being able to have an impact on the growth and development of children, nothing beats it!


What’s your ambition to help improve the Early Years Sector?
To always gain a greater understanding as to what is best for the parents and child to ensure we deliver the highest quality education.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Fennies Epsom, Hook Road to verify any information. View our terms and conditions. Fennies Epsom, Hook Road has an Enhanced Service - more info.