Busy Bees at Melrose

Huntlyburn Road, Melrose TD6 9BX

Busy Bees at Melrose Nursery provides a friendly environment in which staff are well-resourced and children respond to warm and intriguing surroundings; encouraging independence, obtaining a wide range of social skills and meeting the key early years learning goals.

Numeracy and literacy are just two parts of the large curriculum; subjects which are introduced through a range of age-specific activities, both individual and group-led, with stimulating outdoor play resources.

Group: Busy Bees Nurseries Ltd

Person in charge: Laura Lamb (Manager)

Local Authority / Social Services: Scottish Borders Council

Number of Staff: 24

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 75

Age Range: from 0 years 0 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1800

When Closed: Christmas & New Year Bank Holidays

Overview

The Review Score of 9.1 (maximum of 10) for Busy Bees at Melrose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Busy Bees at Melrose in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.814 for Busy Bees at Melrose is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) ) ÷ 59 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.333 Points relating to the number of positive Reviews for Busy Bees at Melrose is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 5 Reviews ÷ 15 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Busy Bees at Melrose has a Review Score of 9.1 (9.147)

Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Busy Bees at Melrose?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Busy Bees at Melrose

  • Mother of Child
    4
  • Father of Child
    1

Staff are amazing with the children and take the time to get to know them personally. They are happy to help parents with milestones eg moving to a big bed by talking to the children about it. The environment is great with lots of outdoor activities which my son loves. The food they get is exceptional and my son will try anything. Can’t thank them all enough.

How likely would you be to recommend Busy Bees at Melrose? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Busy Bees Melrose is an excellent environment with wonderful staff. My two, now nearly three-year-old son was not too used to other children and his speech was very minimal but since his time there his confidence has come on leaps and bounds, but also not only is his speech much better, but he comes home with a new song or two, he tells us things he observes and is better at asking for things. Our only regret about sending him to Busy Bees Melrose is that we did not send him sooner.
Due to personal home circumstances it has been difficult to time manage this, that and the other but Busy Bees Melrose have been extremely understanding and accommodating with extra hours or change of days where needed.

How likely would you be to recommend Busy Bees at Melrose? Extremely Likely

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Average Rating:   4.9 out of 5

Both my sons attend Busy Bees, Melrose and I leave them in in the morning knowing they are spending the day in a very happy, caring and safe environment. The staff are so friendly and genuinely care for the children, developing special bonds with them.
The management of the nursery is fantastic.
The outside space is particularly good as are the meals served.
My only issue is parents having to pay fees on days when the nursery makes the decision to close eg bank holidays, snow days, when the boiler was broken. I think this policy should be revised.

How likely would you be to recommend Busy Bees at Melrose? Extremely Likely

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Average Rating:   4.9 out of 5

I have two children here in different rooms. They are well looked after and always greeted by friendly and approachable staff. They mostly carry out our wishes regarding naps/meals/medications and give good feedback on how the children are doing.

How likely would you be to recommend Busy Bees at Melrose? Likely

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Average Rating:   4.3 out of 5

Fantastic nursery, extremely kind and helpful staff, my child has been there for over 2 years now and is unbelievable how much he has come on and could not think of any other childcare who could top it. We are given a run down each day of what he has done, eaten etc and little one always comes home saying how great his day has been. A+++ for this nursery.

How likely would you be to recommend Busy Bees at Melrose? Extremely Likely

Overall Standard

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Learning

Resources / Equipment / ICT

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Staff

Food / Nutrition

Management

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Value for Money

Average Rating:   5 out of 5

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March 2018

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