Spring Nursery Highfield

Whinfield Way, Rowlands Gill NE39 1EH

Formerly known as Highfield Day Care, the nursery offers a caring, nurturing and secure environment for your child. Wrap-around care is available with neighbouring Highfield Primary School.

A highly qualified nursery staff team works with parents/carers to ensure that children achieve their full potential. Each child has a key worker who plans appropriate, fun activities tailored to the child’s interests and abilities. Well-equipped outdoor play areas provide further opportunities for learning through play.

As a Spring nursery, the setting aims to provide a springboard for healthy first steps and for children to find their feet.

Group: Spring by Action for Children

Person in charge: Eleanor Borrowdale (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council

Number of Staff: 11

Service Offered: Day Nursery (Voluntary / Not for Profit Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 36

Age Range: from 0 years to 5 years

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & 1 week at Christmas

Overview

The Review Score of 9.8 (maximum of 10) for Spring Nursery Highfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Spring Nursery Highfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.798 for Spring Nursery Highfield is calculated as follows: ( (134 Excellents x 5) + (34 Goods x 4) ) ÷ 168 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Spring Nursery Highfield is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Spring Nursery Highfield has a Review Score of 9.8 (9.798)

Average Ratings

  • Excellent
    13
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Spring Nursery Highfield?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Spring Nursery Highfield

  • Mother of Child
    13
  • Foster Parent of Child
    1

My son has settled really well here. The staff are very caring and seem genuinely fond of him. We are very happy that he is safe and happy there. The staff are very enthusiastic when they tell us what he's been doing and that shows us they care about him.

He loves the food and eats well there. He enjoys the activities and he's learnt lots of songs from nursery that he enjoys singing to us.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.9 out of 5

I have been amazed at the progress my child has made at this nursery. I was always kept well informed and my child looked forward to going in every morning. The staff are friendly, knowledgeable and supportive and I cannot speak more highly of the service they provide.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   5 out of 5

Our children are really happy attending this nursery. They both enjoy lots of different activities, in a warm and comfortable environment. The communication is really good from the staff especially at drop off and pick up times. I feel the staff really care about my children and know them well. Both my children enjoy telling me what they get up to at nursery!

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.8 out of 5

It’s a lovely nursery, staff are always willing to speak to you regarding your children any time of the day. Very welcoming. My little boy has settled in well.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   5 out of 5

Brilliant little nursery. Staff are always helpful and always update you on a regular basis. The staff make sure the children are comfortable in surroundings and happy. The children play and get a good steady education while playing. My little girl loves it! Xx

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   5 out of 5

My daughter attended this nursery from 15months to when she started school. It’s a small nursery, but they utilise their resources well and with creativity. The size of the nursery means that the staff are familiar with each child in their area (baby room is separate to toddler/preschool room). It has a lovely family feel to it as a result. I would, and have, recommended it to others.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.8 out of 5

Both of our children attended this nursery. The manager and her team were always attentive, professional and very caring. I always felt my children were safe in the nursery and it really eased the pressure of being a working parent. The care was child focused and individual. I have recommended the nursery to families over the years and continue to do so. We'll always be grateful for the foundation the children had at the nursery. Great staff - great care.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.6 out of 5

My son started this nursery when he was only 4 months old and as you can imagine I was so nervous to leave him with anyone while I worked, however, the girls at Spring were and still are amazing with him. My son loves this nursery and his little face lights up as soon as we go in. Couldn’t recommend it enough.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   5 out of 5

I can not rate this Nursery highly enough. Wonderful, friendly staff. Happy, well cared for children. Everyone bends over backwards to help no matter what the problem is.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.7 out of 5

Both my boys have been at this nursery and have loved it! The staff are so friendly and always thinking of innovative ways of engaging the children and encouraging their creativity. Being a small nursery, all the staff know every child and the staff are always quick to respond to and act on suggestions or concerns from parents/carers.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter loves coming to nursery, she comes straight in with no tears and is very confident and happy. The staff are warm and welcoming and happy to answer any questions I may have.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.9 out of 5

As a mother, you worry about your children when separated, but in the care of this nursery I feel comfortable and ensured they do the best for my daughter I know she's safe and enjoys it and learns so much. The staff are always there to comfort her on days she gets upset leaving me and have seen how good they are with the children. I've had a previous child go to the nursery and fully recommend anyone with children within the age criteria to take their children, to this safe and friendly nursery.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   5 out of 5

I could not be more happier with the excellent service and care for my child.
My daughter only goes for 3 mornings. I thought it would take her a while to settle but she settled really well, really quickly. All practitioners are welcoming and caring and take the time to listen and answer any questions.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4 out of 5

My daughter has been attending this nursery for over 2 years and she has settled in well and is comfortable and happy.
The staff have always been friendly, helpful and professional, and I would recommend this nursery to other parents.

How likely would you be to recommend Spring Nursery Highfield? Extremely Likely

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Average Rating:   4.6 out of 5

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