Treetops (Birlingham)

Willow Rise, Eckington Road, Birlingham, Pershore WR10 3DA

Treetops Nursery Birlingham run a thorough and versatile nursery service that goes to great extent to suit the needs of parents with pre-school children, with a self-contained baby unit, an outdoor play area, a wide range of play equipment.

Children are encouraged to develop a wide range of skills, with regular educational trips, nutritious meals, outdoor plays and teddy bears picnics, to name but a few of the activities organised in the pursuit of a satisfying nursery service.

Group: Treetops Nurseries Ltd

Person in charge: Lisa O'Neill (Nursery Manager)

Local Authority / Social Services: Worcestershire County Council

Number of Staff: 10

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 62

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.7 (maximum of 10) for Treetops (Birlingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Treetops (Birlingham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.748 for Treetops (Birlingham) is calculated as follows: ( (236 Excellents x 5) + (65 Goods x 4) + (2 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 305 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Treetops (Birlingham) is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 13 Reviews ÷ 12.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Treetops (Birlingham) has a Review Score of 9.7 (9.748)

Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Treetops (Birlingham)?

  • Extremely LIKELY
    24
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Treetops (Birlingham)

  • Mother of Child
    19
  • Father of Child
    7

Turned up for my son's parents evening to be left stood outside on a freezing evening even though the staff had seen me and knew I was there. This is incredibly rude and when a lady came out after seeing me about to leave she said that they didn't know who I was - answer the door and ask then!

I was extremely annoyed with the rudeness of the staff over this which is a shame as my son is happy there and to be fair the child care is very good.

But the rudeness of staff.......is it because all men are regarded as suspicious? I was made to feel that way. Whatever the reason, it is extremely offensive and I missed my son's parents evening because I felt unwelcome there. Staff need basic manners.

How likely would you be to recommend Treetops (Birlingham)? Neither Unlikely or Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   3.6 out of 5

Lisa O'Neill, Nursery Manager at Treetops (Birlingham) responded to this review on 27 Dec 2017:

Thank you for taking the time to review. As discussed in person, that evening before you came inside for your son's parents evening the front door to the nursery had been monitored by staff. This was to welcome parents in and show them to the room in which their child's key person was waiting. Unfortunately, as you arrived at the door management were showing a family to their room. As you can appreciate parents evenings can be a very busy time which resulted in your temporary wait at the door. However, within minutes we invited you in to start your son's parents evening where his mother was waiting for you.

Also discussed that evening, it was possible that it looked like the staff could see you waiting, however, as you know when it is dark outside but lights on inside you see a reflection rather than objects or people, so maybe it was just a misunderstanding. It was suggested that this is what had happened initially which resulted in the temporary wait outside. After speaking with all the staff that evening, unfortunately, they just didn't see you to let you in due to it being dark.

Safeguarding our children, families and staff is paramount. We encourage parents not to let others in behind them and to ask them to wait for a member of staff to let them in. We have had positive feedback from parents regarding this as they understand the importance of safeguarding and are happy that we are keeping their children safe. We do have a couple of new staff and from time to time on our busier days, we may have support workers helping. These members of staff may not yet know all of the parents and we ask that if they are not sure to inform management so that checks can be carried out. This follows our Safeguarding policies and procedures which we are very proud of as the safety of the children always comes first.

Head Office is currently addressing the lighting so that there will be additional lighting on the car park so hopefully this will make a difference for future darker evenings and mornings.

I am happy you decided to come in to the nursery for your son’s parents evening so the staff could share all of the fantastic progress your son has achieved. I'm pleased you enjoyed looking through his learning journey and spent time with the room staff talking about his milestones and development.
Your feedback is important to us as we aim for outstanding parent partnership. Please feel free to speak to management if you have any further feedback.

Having to leave my children all day is really hard for me, but it's a lot easier knowing they enjoy where they are and are looked after.
The staff are very professional in the way they present themselves and the way they are with the children.
I am really happy and so are my children.
They are learning new things every time they attend and it makes me feel proud.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Learning

Care

Staff

Management

Safeguarding

Average Rating:   5 out of 5

Our child recently turned three so we were able to take advantage of 30 hrs free childcare. Despite the local council releasing guidance very late in the process, the staff at Treetops (Birlingham) were extremely helpful and reassuring, helping us navigate the pitfalls. In general, our children are wonderfully cared for. We drop the children off assured that they will have a safe, productive, fun and healthy day. Complete confidence.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

My three-year-old son and one-year-old daughter attend Treetops 2/3 days a week and they both love it.
The staff are friendly, communication is very good with parents evenings to let me know how they are developing. I can always ask for advice when I need it.
Most importantly, my children are happy and well looked after.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.6 out of 5

My daughter has attended since she was 17 months old for just over a year and we have found Treetops excellent at caring for her. Meals are included which we've found very helpful and adds good variation to her diet as she tends to eat better at nursery than at home.

Staff always phone promptly if there is any problem (sickness etc) and are very competent and caring. The facilities are good, including a lovely outdoor play area.
Various themes of learning/play keep things interesting from term to term. My daughter enjoys going there and has made nice friends.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

Treetops is a great nursery setting. My son has attended since October 2016 in the Clever Crocs pre-school room. I have been extremely pleased with the level of care provided. My son settled in very quickly and is a happy boy who rarely complains about having to go to nursery. The staff make sure all the children have plenty of activities and regularly base work around topics. I am very pleased with his progress under their care.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.1 out of 5

Very happy with all staff at Treetops. All very helpful and my son seems to be very happy and at ease with all nursery staff.

How likely would you be to recommend Treetops (Birlingham)? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   3.9 out of 5

Throughout the two years that my son has been at Treetops, I have been delighted with the excellent work of the team there. They are always cheerful, positive and patient. I would always recommend Treetops to friends with children of a similar age.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Treetops is a fantastic nursery.

Staff are extremely friendly and very good with the children.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

We are really pleased with our son's progress. The level of care he receives is excellent.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

My daughter has settled into nursery amazingly well - mostly due to the outstanding staff and management at the nursery.

Her learning is facilitated through outstanding practice and she is able to learn in a loving home from home environment.

My daughter loves nursery and I can't praise the staff and management enough!

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Since moving our child to Treetops Birlingham, we've had an excellent experience. All the staff helped us to settle our child very quickly and gave continued support to ensure our child was happy.

We receive good ongoing feedback about our child's development and gave us opportunities for our child to interact across his class, which helped him to settle and develop relationships. The staff are always friendly and very helpful and take time to understand our needs and our child's needs.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Lovely nursery, very friendly staff and lovely atmosphere.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.2 out of 5

This nursery is excellent. The staff are so friendly and welcoming. My son has loved his time here and they have prepared him well for moving into school. He always leaves with a smile on his face and settled in almost immediately. Staff are very understanding and make my son feel welcomed every time he comes through the door. I would definitely recommend to anyone around this area to go.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

A superb nursery where the staff genuinely care. Children are nurtured and cared for with kindness and patience. Our son loves his time at Treetops and we are so grateful to the excellent staff who work there.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

I have never found such an outstanding nursery. From the moment you step in the door, you are made to feel welcome. The setting is extremely clean and more home to home than nursery. My child, I know is in good hands and he is really happy there.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

My little boy has been at the nursery several months now. He settled in quickly and seems to enjoy it very much. He gets excited when I drop him off. The staff take a genuine interest in his well-being and it seems to be such a loving environment which matters to us a great deal. I highly recommend Treetops Nursery (Birlingham)

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

My little boy started in March of 2016 and the staff helped him to settle really quickly into the cubs room. Since then, we have found out that we are expecting another baby, leading to some jealousy. The girls have been fantastic in helping him to understand what is happening and provide activities to help. Also, we can't fault the support that we have been given with my son, he has already learnt so much and his development is fantastic - we are thankful to Treetops.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

When my little girl started at Treetops in June 2016 she was very shy and as a parent, I was scared about leaving her as she had only ever been with family members before. The staff at Treetops nursery helped her settle in really well and reassured me that she was going to be ok. She has learnt so much since being at Treetops and absolutely loves going to nursery.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.9 out of 5

This nursery has really helped my son in many ways. He has made a lot of friends and there has been a notable improvement in my son's knowledge. He is very much enjoying his time here. The staff are all very welcoming and understanding. They seem very supportive of issues I've raised regarding my son.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.5 out of 5

My son has been at Treetops Nursery Birlingham since he was 10 months and I was anxious to leave him to go back to work. However, the staff had created a home from home atmosphere for the babies and he was really happy and settled quickly into their "family". He is now leaving to start at the local pre-school and I really feel they have been instrumental in making him the happy, confident, well spoken little boy he is!

The staff are professional, friendly, confident and very easy to communicate with and over the years, they have been so supportive to us as a family through bereaverment, university and other work/home dramas! They are all very qualified and I would not hesitate to recommend them! They make a great team and my son's key worker is fab!

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Treetops in Birlingham is absolutely fantastic. Our little boy has only just started but already we feel so relaxed knowing he is being cared for in the best possible environment with the best staff!
The rooms are beautiful and the areas of development covered is amazing, not to mention the range of activities and fun that the brilliant staff include every child in, both inside and in the beautiful gardens. Our little man is 8 months and we were reluctant to send him to nursery before we saw Treetops and the staff made us feel like one of the family. We have been included in every aspect of settling our son and no question was too silly and the amount of times we called to check on him was irrelevant, the staff were always happy to talk to us and reassure us! The food is fantastic and the staff take extra care to know our sons routine and are helping us tremendously to wean him. Thank you Birlingham Treetops for being amazing!

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Sonia Harvey, Events & PR Manager at Treetops (Birlingham) responded to this review on 08 Apr 2016:

Thank you so much for taking the time to write this lovely review. We are so proud of the team at Birlingham and it is great for them to hear it from you, as a parent!

The nursery fulfils my expectations to the highest possible standards. They always do lovely activities that vary and ensure my child has outdoor time each day. He loves nursery and the staff who are so friendly. I feel very confident and trusting with the staff and know my child is safe and cared for.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

Sonia Harvey, Events & PR Manager at Treetops (Birlingham) responded to this review on 01 Feb 2016:

Many thanks for your kind review. We are so pleased to hear how happy you are at our nursery in Birlingham. We are very proud of the team.

My son started at Treetops when we moved to the area in September 2015. He settled in really well and it made a huge difference to his speech and confidence. Having classes in age groups has meant he's made real friends, who hopefully will go into the same primary schools. The staff at Treetops couldn't be nicer! My son loves going to nursery and it's due to the staffs brilliant nature, helping him integrate into the group. The class rooms are lovely, bright and clean; the playground is amazing! By far the best nursery I've seen, also have to mention the food! My son is always talking about his "yummy lunch"!

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Sonia Harvey, Events & PR Manager at Treetops (Birlingham) responded to this review on 19 Jan 2016:

Thank you for this great review, it is lovely to hear how happy you are with the facilities and team at Treetops.

Treetops Birlingham is a wonderful nursery in a great location. My son of 14 months really enjoys his time at Treetops and is very happy there. My wife and I particularly like the wide range of activities that support development and the individual interests of a child. The manager and staff are very welcoming and you are always greeted with a friendly smile.

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

My son has been attending Treetops since he was 7 months old (now 20 months) and I'm thrilled with the level of care he receives. The managers lead a fantastic team and always greet us with a smile, keep us well informed and provide an excellent and nurturing environment for my son to thrive in. The facilities are wonderful: new furnishings, a vast outdoors area and lots of new and age appropriate learning resources. I have no hesitation is recommending this nursery to anyone as my husband and I are so pleased with how our son has progressed since being in the care of these professionals. Thank you for all that you do!

How likely would you be to recommend Treetops (Birlingham)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.9 out of 5

Sonia Harvey, Events & PR Manager at Treetops (Birlingham) responded to this review on 11 Jan 2016:

Thank you for your recommendation. It is great to hear how happy you are with the care and education provided by our team at Treetops Birlingham Nursery.

Submit a Review for Treetops (Birlingham)

    • We welcome parents/individuals responsible for a child to submit reviews to daynurseries.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the nursery)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on daynurseries.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet