Cotton Tails at Quinton

407 Hagley Road West, Birmingham B32 2AD
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9.9 67 Reviews
  • Cotton Tails at Quinton, Birmingham
Cotton Tails Nursery has been serving the Quinton, Birmingham community for over 14 years.

Comprehensive CCTV coverage ensures that the childcare services for children from birth to five years old are delivered in a safe, sociable, and secure environment.

Children are grouped by age into designated rooms: the Baby Room accommodates infants from birth to one year, the Tweenies Room serves children aged one to two, and the Pre-school Room is designed for those aged two to three. Older children, ages three to five, participate in educational and play activities within the School Room.

Throughout their time at the nursery, children receive nappies as needed and enjoy freshly prepared, nutritionally balanced meals.

Cotton Tails maintain an open-door policy, allowing parents to visit and observe their child's progress during their nursery experience.

The nursery is staffed by a team of qualified and experienced professionals who possess the relevant early years credentials as well as going through a vigorous recruitment process.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Rachel Jarrett (Nursery Manager)

Number of Childcare Staff

  • 19

Total Places for Children

  • 54

Age Range

  • from 0 years 3 months
  • to 4 years 11 months

Funding & Fees

  • Full day rates:
    0-2 years - £89.50
    2 year olds - £85.95
    3 year olds - £82.60
    If you would be accessing the Government funding, please phone the nursery for the prices with this deducted.

  • It is a minimum of 2 days when booking a place with us.
    Prices include nappies and freshly made meals.
    Excludes baby formula milk.

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays

Cotton Tails at Quinton Reviews (67)

9.9

Cotton Tails at Quinton has a Review Score of 9.9 (9.863) out of 10, based on 11 reviews in the last 2 years.
Over all time Cotton Tails at Quinton has 67 reviews.

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Reviewer Connection to Cotton Tails at Quinton
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Total of 67, showing 41-60
Review from Ferhut K (Mother of Child) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s a fantastic nursery, staff are brilliant, they have plenty of love to give to our children. I’m really pleased with all the reviews and feedback given. The staff give lots of support and advice.
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Review from Katie A (Mother of Child) published on 13 November 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Not happy in the way I and my daughter were treated by this nursery. Coming out of a DV relationship and suffering from anxiety and depression the nursery knew both of our situations and decided that as I could not pay a month in advance as being out of work with my situation they basically chucked
my daughter out of the nursery. I was not happy with this nursery anyway due to the lack of communication and also poor care from staff, as my daughter came home with soiled nappies and also nappy rash a numerous amount of times. I will be reporting to Ofsted.
Reply from Lynda Noon at Cotton Tails at Quinton
We are disappointed to read this review. Particularly as no official channels for complaint in the setting were followed. This is the second setting in our company the child has attended. The parent…read more
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Review from Belal H (Father of Child) published on 7 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great setup with friendly professional staff. I have felt confident and happy in how the nursery is run and with all the staff.
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Review from Lawrence C (Father of Child) published on 18 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great nursery, excellent staff. My only negative is that the children’s outdoor area is rather small in comparison to other nurseries. Also, lack of external activities.
Reply from Rachel Jarrett at Cotton Tails at Quinton
Thank you for your kind words about the nursery. Our garden is used to the best of its ability, we can only use the space available but feel we do that well. We offer space for physical development…read more
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Review from Samantha N (Mother of Child) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with my daughter's progress. The staff are friendly and I can see from my daughter's behaviour towards them that she is fond of them and that they have built a wonderful relationship with her. I enjoy the feedback and always find the staff friendly and approachable. The facility and
equipment is always new and clean. I couldn't be happier with my decision to send my daughter to happy days. Thank you all.
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Review from Laura B (Mother of Child) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would highly recommend Happy Days and we have been really pleased with them from the first day our child started. All the staff are really friendly and our son loves attending.
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Review from Shilpi S (Mother of Child) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursery, I love the way nursery staff look after my girl, it’s very warm and personal. My daughter hardly took a week to settle in because of the all the cuddles and one to one attention she received. She is very attached to her key worker and loves coming to the nursery. Thank you Happy Days.
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Review from Nyron K (Father of Child) published on 18 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to say how proud I am as a father to see how much my child has developed with this nursery's support and guidance. His growth in confidence, manners and also behaviour.


I would recommend this nursery to any searching parents.

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Review from Emily N (Mother of Child) published on 13 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son loves coming to nursery. The staff are lovely and supportive, providing excellent feedback on our son's daily activity and provide us with regular updates on his progress. In my son's 3 years here I have always felt he is safe and cared for extremely well, which makes handing care of your child
over to someone else a little easier to deal with. Our son has grown in confidence massively. The nursery was absolutely the best thing for him and I think it's because this is such a great example of what good structured childcare and education should look like.
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Review from Kerry F (Mother of Child) published on 14 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My child has attended since she was 8 months old. She has always been happy in each of the rooms she has been in at the nursery. The staff are engaged with the children and are loving and caring. The children take part in many activities covering the full range of the EYFS. There are times when
the children watch TV on the large I-Pad. Whilst the programmes are suitable, I am not keen on watching TV whilst at the nursery. I enjoy the fact that there is an all weather outdoors policy and welcome the opportunity for my child to play outdoors each day. There have been regular staff changes over the last year which the nursery have managed well and sought to ensure consistency for children but the staff turnover does concern me a little as I am keen that my child builds relationships with staff to ensure emotional well-being during the long hours she is there. Any concerns I have raised have been dealt with promptly with good feedback. I would use this nursery to care for any future children.
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Review from Clare F (Mother of Child) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely nursery, my daughter is very happy and settled here. It’s nice to know that she is in good hands whilst I’m at work. The nursery has really helped her grow in confidence over the years.


I am a little disappointed with the observation/learning journey notes. I don’t always get the notes and

sometimes they don’t have photos. I would very much like more frequent photo updates. Could this be done through an online app?
Reply from Rachel Jukes, Manager at Cotton Tails at Quinton
Thank you for your review.
Our observation/learning journey is done through an online app. I have asked the staff to ask you for an alternate email address. I have also asked them to show you her…read more
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Review from Sophie J (Mother of Child) published on 15 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has attended since she was 10mths (now almost 2yrs). The room staff have always been welcoming, friendly and accommodating. I have always felt comfortable leaving her in their care. My daughter has developed lovely relationships with all the staff in her room. They have nurtured her and
aided her development. My daughter has additional needs and I have no doubt the nursery staff have had a positive impact on her progression.
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Review from N L H (Mother of Child) published on 11 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly and very helpful with any concerns.
My child has thrived being in this nursery. He has also had a lot of support with his speech and language which I’m very grateful for.
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Review from Natalie C (Mother of Child) published on 9 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
As with any new parent, I was worried to leave my Daughter for the first time. But the staff at Happy Days made my Daughter and I feel at ease. She has settled in really well and enjoys her two days a week she spends at the nursery.
I 100% trust that my daughter is in the best capable hands and is
well looked after. I would definitely recommend Happy Days nursery to any parent!
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Review from Jim H (Father of Child) published on 5 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time she went, our daughter has always enjoyed going to Happy Days. The staff are caring and friendly, and we have always been extremely pleased with everything.
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Review from Liz K (Mother of Child) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended Happy Days for 3 years and has been very happy there. The staff are an asset to the nursery and we have always felt comfortable leaving our daughter in their care. She has progressed well and is now ready for big school.
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Review from Elizabeth S (Mother of Child) published on 29 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy Days is a lovely clean nursery which is colourful and welcoming, my two children attended over a 3 and a half year period and during that time they were always well looked after and very happy. The nursery offers a lot of fun age appropriate activities and a lot of money is spent on updating resources
regularly. The staff are lovely but I felt that the high turnover of staff was very disappointing and didn't allow the children to build on their relationships with their key worker as staff were constantly changing rooms.
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Review from Angie (Mother of Child) published on 11 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has attended Happy Days since she was around 9 months old. I have been 100% happy with all aspects of the care that she continues to receive. I am very grateful to all staff that are involved in her care. She loves coming to nursery and it is reassuring to know she in great hands.
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Review from Shannen (Mother of Child) published on 10 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are lovely and the children are well looked after. There's a range of activities they do in the day and there are regular stay and play and open evenings parents can attend. It's also fairly priced for what's on offer.
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Review from Prab (Mother of Child) published on 9 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy Days have always been friendly and professional in their approach. They are also very happy to discuss your concerns with them so they can address and resolve.
I would call each morning to ask how my child is getting on and they always answer and provide an update. They hold sessions through
the year where parents and their children are together. Their Santa grotto is exceptional.
We have been very pleased with their service and highly recommend them to everybody.
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Cotton Tails at Quinton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Cotton Tails at Quinton is calculated as follows: ( (115 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cotton Tails at Quinton is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 number of registered child places is 10.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Rachel

Rachel Jarrett

Job Title: Nursery Manager Joined: 2009

Hi, my name is Rachel Jarrett, and I have been part of the staffing team at Happy Days since 2009. Since starting, I have worked in a mixture of age groups.


My professional development has always been valued, and I have been supported in promotion from Room coordinator to Deputy Manager now to Manager.


I am the Lead for Safeguarding in the setting, an area I am really passionate about. I have recently completed my Foundation Degree in learning support and plan to go on and achieve my full BA(Hons) in this subject.


Rachel x

Lucy

Lucy Moore

Job Title: Nursery Deputy/SENCO Joined: 2016

Hi, I'm Lucy - I've worked at Cotton Tails since 2016. I became Deputy and SENCO in 2017 and work with our eldest children in our School Room.

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