Happy Days at Quinton

407 Hagley Road West, Birmingham B32 2AD

Happy Days Nursery has been established in Quinton, Birmingham for more than 14 years.

The nursery has CCTV throughout, ensuring that day care services are provided for children aged nought to five within a safe, sociable and secure environment.

Children at the nursery are allocated into different rooms, depending on their age. The nursery has a baby room for nought to one year olds, the Tweenies room for children aged one to two and a Pre-school room for children aged two to three. Older children aged three to five have the opportunity to learn and play in the School room.

During their time at the nursery, children are provided with nappies if required and freshly prepared balanced meals.

The nursery opeates an open door policy, allowing parents to visit and see how their child is progressing during their time at the nursery.

The nursery employs a professional, experienced team of staff who hold the relevant early years qualifications.

Group: Cotton Tails Nursery Ltd

Person in charge: Becky Chater (Nursery Manager)

Local Authority / Social Services: Birmingham City Council

Number of Staff: 19

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 54

Age Range: from 0 years 3 months to 4 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.3 (maximum of 10) for Happy Days at Quinton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Happy Days at Quinton in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for Happy Days at Quinton is calculated as follows: ( (150 Excellents x 5) + (63 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 216 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.648 Points relating to the number of positive Reviews for Happy Days at Quinton is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.8 Target = 0.648

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Happy Days at Quinton has a Review Score of 9.3 (9.329)

Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Happy Days at Quinton?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Happy Days at Quinton

  • Mother of Child
    16
  • Father of Child
    1
  • Grandmother of Child
    1

My child has attended since she was 8 months old. She has always been happy in each of the rooms she has been in at the nursery. The staff are engaged with the children and are loving and caring. The children take part in many activities covering the full range of the EYFS. There are times when the children watch TV on the large I-Pad. Whilst the programmes are suitable, I am not keen on watching TV whilst at the nursery. I enjoy the fact that there is an all weather outdoors policy and welcome the opportunity for my child to play outdoors each day. There have been regular staff changes over the last year which the nursery have managed well and sought to ensure consistency for children but the staff turnover does concern me a little as I am keen that my child builds relationships with staff to ensure emotional well-being during the long hours she is there. Any concerns I have raised have been dealt with promptly with good feedback. I would use this nursery to care for any future children.

How likely would you be to recommend Happy Days at Quinton? Likely

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Average Rating:   4.4 out of 5

A lovely nursery, my daughter is very happy and settled here. It’s nice to know that she is in good hands whilst I’m at work. The nursery has really helped her grow in confidence over the years.

I am a little disappointed with the observation/learning journey notes. I don’t always get the notes and sometimes they don’t have photos. I would very much like more frequent photo updates. Could this be done through an online app?

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.4 out of 5

Rachel Jukes, Manager at Happy Days at Quinton responded to this review on 21 Feb 2018:

Thank you for your review.
Our observation/learning journey is done through an online app. I have asked the staff to ask you for an alternate email address. I have also asked them to show you her Memory Book in the room and create a few more Pic Collages for you.

My daughter has attended since she was 10mths (now almost 2yrs). The room staff have always been welcoming, friendly and accommodating. I have always felt comfortable leaving her in their care. My daughter has developed lovely relationships with all the staff in her room. They have nurtured her and aided her development. My daughter has additional needs and I have no doubt the nursery staff have had a positive impact on her progression.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are very friendly and very helpful with any concerns.
My child has thrived being in this nursery. He has also had a lot of support with his speech and language which I’m very grateful for.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   5 out of 5

As with any new parent, I was worried to leave my Daughter for the first time. But the staff at Happy Days made my Daughter and I feel at ease. She has settled in really well and enjoys her two days a week she spends at the nursery.
I 100% trust that my daughter is in the best capable hands and is well looked after. I would definitely recommend Happy Days nursery to any parent!

How likely would you be to recommend Happy Days at Quinton? Likely

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Average Rating:   4.3 out of 5

From the first time she went, our daughter has always enjoyed going to Happy Days. The staff are caring and friendly, and we have always been extremely pleased with everything.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter has attended Happy Days for 3 years and has been very happy there. The staff are an asset to the nursery and we have always felt comfortable leaving our daughter in their care. She has progressed well and is now ready for big school.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   5 out of 5

Happy Days is a lovely clean nursery which is colourful and welcoming, my two children attended over a 3 and a half year period and during that time they were always well looked after and very happy. The nursery offers a lot of fun age appropriate activities and a lot of money is spent on updating resources regularly. The staff are lovely but I felt that the high turnover of staff was very disappointing and didn't allow the children to build on their relationships with their key worker as staff were constantly changing rooms.

How likely would you be to recommend Happy Days at Quinton? Neither Unlikely or Likely

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Average Rating:   4 out of 5

My child has attended Happy Days since she was around 9 months old. I have been 100% happy with all aspects of the care that she continues to receive. I am very grateful to all staff that are involved in her care. She loves coming to nursery and it is reassuring to know she in great hands.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   5 out of 5

All the staff are lovely and the children are well looked after. There's a range of activities they do in the day and there are regular stay and play and open evenings parents can attend. It's also fairly priced for what's on offer.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.8 out of 5

Happy Days have always been friendly and professional in their approach. They are also very happy to discuss your concerns with them so they can address and resolve.
I would call each morning to ask how my child is getting on and they always answer and provide an update. They hold sessions through the year where parents and their children are together. Their Santa grotto is exceptional.
We have been very pleased with their service and highly recommend them to everybody.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   5 out of 5

My children love attending Happy Days and are always delighted to arrive in the morning. The nursery is clean, organised and well-staffed with an excellent variety of activities to keep the children busy. Staff are approachable, well-informed and enthusiastic and I have every confidence that they do their best for the children in their care. Communication with parents is very good on a daily basis and staff will always try to personalise learning according to the needs of the child. As a parent, I can always feel confident that my children are well cared for when they are in nursery and I would not hesitate to recommend this setting to other families.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.6 out of 5

Both of my children have absolutely loved Happy Days. Staff have always gone out of their way to make sure the children are happy and settled. It is always a delight to hear how much fun they have had in the day. I have no hesitation in recommending Happy Days.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.5 out of 5

Happy Days is a very welcoming environment. The different rooms are always bright and the walls full of the children's creations which is lovely to see. I have a good relationship with the nursery staff in my son's room and they always tell me what he has been up to during the day often surprising me with something new that he has said or learnt. The staff are great at encouraging my son to try new things and they have been brilliant in supporting developmental aspects like feeding himself and potty training! I know my son has a great day at Nursery!

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are friendly, attentive, confident and have a good approach with my daughter. They have supported her over the years to make good progress in all areas. The nursery environment is clean and welcoming and the displays are constantly refreshed to show the children's artwork. My daughter seems to be always kept busy during her day at nursery with a variety of activities. Communication is also good and parent feedback seems to be important there. Overall I'm really happy that my daughter attends Happy Days at Quinton and would like to thank the staff for their ongoing support with the care they provide for my daughter.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.9 out of 5

As a parent having care provided to my daughter from the age of 9 months up until now where she is almost 4. I can honestly say the service is outstanding as my daughter is thriving, confident and very happy.

The staff are attentive and show a high level of professionalism. It's a warm nursery that stands up to its name "Happy Days", as the peace of mind I get leaving my daughter is invaluable, and I highly recommend it.

My only recommendation considering it is a high end priced nursery is the children could be taken out more on day trips.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.5 out of 5

We are extremely pleased with the experience, education and most importantly care that is given to our son. He is always very happy when talking about his day at nursery. The whole team are always welcoming, polite and kind to the whole family.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   4.8 out of 5

My Granddaughter finished her time at Happy Days this summer, having been there since 6 months old. She has had an amazing time there, her development has been incredible. She is a social, happy little girl and has been fully supported in all aspects of her growing up. From weaning, to toilet training, to being school ready. Weaning was a really hard time for her as she had numerous allergies to begin with, but her meals were individually catered for and she was able to have a wide and varied menu. The staff have paid attention to her every need and shown genuine care towards her at all times. She has always been happy to go into the nursery and at times had to be encouraged to leave.

How likely would you be to recommend Happy Days at Quinton? Extremely Likely

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Average Rating:   5 out of 5

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Staff Profiles

Becky

Becky Chater

Job Title: Nursery Manager

Joined: 2000

Description:

Hi my name is Becky Chater, I have been part of the staffing team at Happy Days since 2000 and have enjoyed every minute! After achieving my BTEC qualification, I always knew I wanted to work with children under five, joining Happy Days has helped me follow my dream career path!

Since starting I have worked in all age groups but I have spent most of my years with the children in the School room. I have enjoyed supporting the children in their transition to ‘Big School’ and leading special events such as the annual Nativity and Graduation Party.

My professional development has always been valued and nurtured and I have been supported in every step of promotion from Room coordinator to Deputy Manager now to Manager. I have achieved several qualifications throughout my time with the company, from Customer Services to the level 5 NVQ in management. My current roles include ensuring all the staff are supported within the setting to ensure the best care is achieved for the children.

Becky x