Treetops Cheltenham, Prestbury Road Nursery provides care and education for children aged between three months and five years.
Located in Cheltenham, the private nursery is open all year and offers children a caring and nurturing environment for children to learn and develop.
The staff provide detailed handover details to parents and learn the routines of children, to help them settle into the nursery day as quickly as possible.
There is a wide range of extra-curricular activities on offer at the nursery, including cookery, gym session, gardening, Spanish and music and movement sessions for children of all ages.
Group: Treetops Nurseries Ltd
Person in charge: Kimberly Curd (Nursery Manager)
Local Authority / Social Services: Gloucestershire County Council
Number of Staff: 20
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care
Total Places for Children: 56
Age Range: from 0 years 3 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0800-1800
When Closed: Bank Holidays
The Review Score of 9.7 (maximum of 10) for Treetops Prestbury Road (Cheltenham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Treetops Prestbury Road (Cheltenham) in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.684 for Treetops Prestbury Road (Cheltenham) is calculated as follows: ( (287 Excellents x 5) + (113 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 408 Ratings = 4.684
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Treetops Prestbury Road (Cheltenham) is based on 17 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 17 Reviews ÷ 11.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Treetops Prestbury Road (Cheltenham) has a Review Score of 9.7 (9.684)
Review submitted from a Postal Card by E C (Mother of Child) on Tuesday 27 February 2018. Relates to February 2018.
We have had a great experience using Treetops nursery and really appreciate the team. Our children enjoy going to 'school' there and have developed good relationships with their 'teachers' and other children. Highly recommended if you live in the area.
How likely would you be to recommend Treetops Prestbury Road (Cheltenham)? Extremely Likely
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Review submitted from a Postal Card by Andrew J (Father of Child) on Monday 26 February 2018. Relates to February 2018.
My wife and I are very happy with Treetops - the staff are wonderful and the children enjoy going and learn a lot.
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Review submitted from a Postal Card by Sarah S (Mother of Child) on Thursday 22 February 2018. Relates to January 2018.
My twin girls are very happy at nursery. Their key workers and all the staff are attentive and responsive to their individual, holistic needs. There are many different teaching methods used and all embrace fun and developing different skills. The staff pick up on the individual development needs of the girls. It is evident that the staff know the children well and care for them. The meals are very good and development of eating and social skills around mealtimes is excellent. The management is supportive and responsive to feedback involving the family in activities. The nursery is clean and well-maintained to a high standard.
How likely would you be to recommend Treetops Prestbury Road (Cheltenham)? Extremely Likely
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Review submitted from a Postal Card by Adele S (Mother of Child) on Thursday 22 February 2018. Relates to February 2018.
My son came here form a different setting. He was always sad there, but here, he is happy. He has come on and learnt so much here. The staff have taken the time to get to know him and bond with him. They know his likes and dislikes, what makes him happy and what to do when he is sad. My son doesn't speak, yet they communicate brilliantly with him. He also has dietary needs, which they cater for perfectly. The staff are all very friendly and approachable. I couldn't put my son in a better setting. Simply amazing.
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Review submitted from a Postal Card by Paula B (Mother of Child) on Wednesday 21 February 2018.
My daughter attends Treetops Prestbury Road Nursery. Their care and attention to detail is fantastic. The staff are warm, welcoming and friendly. Treetops Prestbury Road nursery creates and captures that home from home comfort and stability for the children they care for and their parents/relatives/LG etc. I have recommended them to my friends and family and will continue to do so. Special mention to the nursery nurse who is wonderful, so caring, loving and kind as well as their apprentice who has really captured my daughter's attention, The Nursery Manager is wonderful - nothing is too much trouble for her or the rest of the wonderful team. Thank you.
How likely would you be to recommend Treetops Prestbury Road (Cheltenham)? Extremely Likely
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Review submitted from a Postal Card by Steven S (Father of Child) on Wednesday 21 February 2018. Relates to February 2018.
My daughter has attended this nursery since 12 months old (now 3) and my son has just joined at the same age. The staff are so caring and equally enthusiastic about developing the children. The manager is approachable at any time and addresses any concerns immediately. Their policies also strike a good balance between keeping children safe from catching bugs and appreciating the disruption that time off for illness causes for working parents. My son has settled within 5/6 weeks and now waves me goodbye! Thank you Treetops!
How likely would you be to recommend Treetops Prestbury Road (Cheltenham)? Extremely Likely
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Review submitted from a Postal Card by D S (Father of Child) on Wednesday 21 February 2018. Relates to February 2018.
Treetops Presbury continues to come up with innovative ways to aid the learning of our children. They are extremely good at communicating their activities with us through their newsletter and during drop off and pick up times. They work with parents to support the children, identifying how nursery can support activities we have done as a family. Their feedback on our children's progress is always well considered and constructive. We feel our kids are safe at Treetops and they are always happy to go to nursery!
How likely would you be to recommend Treetops Prestbury Road (Cheltenham)? Extremely Likely
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Review submitted from a Postal Card by M P (Grandmother of Child) on Tuesday 20 February 2018. Relates to February 2018.
My grandchildren (twins) are very happy and came here and are always happy and content when collected. Their pre-school staff are very good with them and knowledgeable, always providing an account of their activities, also what and how well they have eaten.
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Review submitted from a Website Submission by C B (Mother of Child) on Friday 2 February 2018. Relates to January 2018.
An amazing nursery filled with knowledgeable, professional and caring staff. Each child is treated and respected as an individual, not just another 'body' in the room to be 'babysat'. My child has blossomed so much since starting here. Undoubtedly the best nursery in Gloucestershire. Outstanding.
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Review submitted from a Postal Card by Sarah S (Mother of Child) on Tuesday 10 October 2017. Relates to September 2017.
My two daughters have been at Treetops for two years now and are so happy here.
The smaller, homely environment is like a family, where everyone is involved in the children's care and education. The girls are having fun with lots of outdoor activities and play and varied planned creative activities. The benefit is demonstrated in their individual nursery learning journeys. Their keyworkers are always keen to talk and offer advice. The food is excellent and the girls love eating around the table with friends (a number of portions!!). The nursery is spacious and clean.
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Review submitted from a Website Submission by H W (Mother of Child) on Thursday 5 October 2017. Relates to October 2017.
After viewing several nurseries in the area we settled with Treetops. Treetops is a warm welcoming nursery and the staff are very friendly. My daughter started here aged 9 months. Staff have helped with a routine and given advice. My daughter attends 2 full days a week and seems to enjoy her time there.
The staff keep a daily diary which they discuss at the end of each day, and fill me in on where they've been and what they've been doing. All staff and manager are extremely approachable and they will talk through any questions or concerns you may have.
I'm so pleased I can go to work with peace of mind that my daughter is happy and well looked after. Thank you Treetops!
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Review submitted from a Website Submission by Heather H (Mother of Child) on Wednesday 27 September 2017. Relates to September 2017.
Such a fantastic nursery with lovely friendly staff who are always helpful, informative and kind.
My daughter has attended this nursery since she was 4 months old (now 2) and she loves it! We would always highly recommend it.
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Review submitted from a Website Submission by Donna B (Aunt of Child) on Tuesday 12 September 2017. Relates to September 2017.
I visit the nursery quite regularly when collecting my niece. The staff are extremely helpful and friendly, they always tell me about her day and inquire about mine. She seems really happy there and has lots of fun.
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Review submitted from a Postal Card by Kat (Mother of Child) on Friday 9 June 2017. Relates to February 2017.
My little girl was having trouble transitioning to the next group up. Her key worker was amazing. She helped my child make the move and looked after her so well, it really made me feel she really cared and with that care and attention the move went smoothly and we haven't had problems since. Also, the nursery manager is extremely helpful. Very approachable and always happy to go the extra mile. When my child was younger the staff helped her out so much too. I love this nursery. My daughter has been going there since she was 9 months old and I wouldn't have it any other way!
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Review submitted from a Postal Card by Elizabeth A (Mother of Child) on Friday 9 June 2017. Relates to May 2017.
Leaving a young baby when you go back to work full time is a daunting experience, however, everyone at nursery has been brilliant. They have shared advice, built-in routine and have always maintained a happy, positive atmosphere even though I know my baby can be challenging. Weening has been smooth and I love how much the nursery is willing to work with the parent and the child. Thank you.
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Review submitted from a Postal Card by Rachel S (Mother of Child) on Thursday 8 June 2017. Relates to June 2017.
From day 1 the nursery have been excellent. They are all very friendly and professional and have worked hard to help my children to settle in. I couldn't recommend them highly enough. The refurbishment has also improved the standards and the building now matches the quality of the staff.
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Review submitted from a Postal Card by Emma H (Mother of Child) on Thursday 1 June 2017. Relates to May 2017.
I can't speak highly enough of this nursery and the staff. Our daughter started after Easter and has settled in brilliantly. She absolutely loves 'her' pre-school room and always comes home full of beans, asking when she can go again.
The staff are helpful, reassuring and approachable - putting my mind at ease all the time. Nothing is ever too much trouble and our daughter seems to have really grown up since attending, even though it's only been a short while. It's thanks to the staff instilling structure and routine, and above all ineracting, having fun and teaching at the same time.
I would add that we're new to the area and Treetops have helped to make us feel 'at home' already.
My only thought is that maybe parents should sign out their children on collection.
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Review submitted from a Postal Card by Sophia R (Mother of Child) on Tuesday 21 March 2017. Relates to March 2017.
The ladies are always well motivated and seem genuinely pleased to see my little boy when I drop him off at nursery which is encouraging and reassuring. They always take the time at the end of the day to talk me through what he's done, eaten and when he's slept which is much appreciated. The food is always home cooked and there is a menu for you to see what is on offer each week. He loves all the activities they do with him and loves going to nursery which for me is such a positive. To feel I can leave him with people who care about him and who he feels he can trust is so important. Well done ladies you do a great job.
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Sonia Harvey, Marketing & Events Manager at Treetops Prestbury Road (Cheltenham) responded to this review on 29 Mar 2017:
Thank you for your review, we will make sure the team hear your comments!
Review submitted from a Postal Card by Carla F (Mother of Child) on Thursday 16 March 2017. Relates to February 2017.
My son has been at Tree Tops for a number of weeks now. He took a while to settle in, however, the staff have been amazing. The staff and I worked together to find the easiest way possible for my son to settle and it worked. I highly recommend the nursery. My son thoroughly enjoys it now and comes home to tell me all about what he's done.
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Review submitted from a Postal Card by Lucy M (Mother of Child) on Friday 24 February 2017. Relates to February 2017.
Our son has been attending this nursery since he was 10 months old. We've been very pleased with the level of care he has received and his development which I believe can be partly attributed to the nursery. The staff are all very nice and all seem to know him well, I feel very confident in their ability and know that he will have a day varied activities and good quality food each time he is there.
The daily diary/update is very important to us and generally, they do this well. He went through an unsettled patch around age 2 and I think it would have helped if there had been more consistency with the staff in his room on the days he attended.
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Review submitted from a Postal Card by Kirsty C (Mother of Child) on Thursday 23 February 2017. Relates to February 2017.
I am glad I have chosen Treetops Nurseries for my son to go to. He has settled in really well. The staff are extremely nice and kind. Overall I give 5 stars for Treetops Nurseries and would highly recommend this nursery to all my family and friend's children.
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Review submitted from a Postal Card by Samantha T (Mother of Child) on Thursday 23 February 2017. Relates to February 2017.
My daughter is very happy and settled here. She is always excited to see her friends at nursery. The staff are brilliant and very supportive of her development and learning. The food is a hit as well! I would highly recommend Treetops.
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Review submitted from a Postal Card by HB (Mother of Child) on Wednesday 22 February 2017. Relates to January 2017.
My child has attended Treetops for 4 months, from the age of 10 months. The staff have made the transition of my return to work and starting nursery really easy. Their obvious enjoyment of their work and faultless professionalism has been fantastic and reassuring. They offer a great range of activities, even for the littlest ones and I know that my child enjoys his days at nursery.
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Review submitted from a Postal Card by Claire R (Mother of Child) on Wednesday 22 February 2017. Relates to February 2017.
My child has attended the nursery since three and a half months old and is now nearly two. He has always enjoyed coming to nursery and has had fantastic key workers in his time here.
Daily diaries give a good insight to the exciting things the children get up to each day. I'm certain his time here has contributed significantly to his development. He's social, content and his speech is really coming along. He particularly loves the outdoors and the garden area lots of activities and opportunities for messy play! I know he also eats well here!
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Review submitted from a Postal Card by J S (Father of Child) on Monday 30 January 2017. Relates to January 2017.
Our son really enjoys his days at nursery.
The staff have been very receptive to his needs and the feedback we receive each day is great. The nursery have also been flexible when we have required our son to stay longer than expected on occasions.
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Review submitted from a Postal Card by Hannah B (Mother of Child) on Friday 27 January 2017. Relates to January 2017.
My son has been at Treetops since September 2016. I have noticed a massive improvement in his behaviour and knowledge. The staff are incredibly friendly and my son is always talking about them and telling me what a nice time he's had at nursery. He loves being outdoors and getting muddy and the garden facilities at Treetops are perfect for that. Overall, it's a wonderful place to leave the most important little people in your life and I couldn't speak more highly of them. Thank you to all the team.
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Review submitted from a Postal Card by Lauren W (Mother of Child) on Friday 27 January 2017. Relates to January 2017.
A lovely nursery. The staff are wonderful and our little boy has settled in well thanks to their care and attention. Would highly recommend Treetops to friends and family.
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Review submitted from a Postal Card by L KF (Mother of Child) on Friday 27 January 2017. Relates to December 2016.
My son has made quick connections with new friends and enjoys going every week.
He developed and learned new skills and his confidence has grown.
Nursery staff are very helpful. Nothing is too much. Currently helping us with potty training.
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Review submitted from a Postal Card by Annabelle S (Mother of Child) on Wednesday 25 January 2017. Relates to January 2017.
My son has attended the nursery since he was 10 months old and we have always been pleased with the staff and level of care our son received. In the last year, the nursery has undergone a change in ownership and manager. There was never a dip in the care our son received and I think that now it is better than ever. The manager is brilliant and the staff are amazing - especially certain key workers who have been fantastic. They have been extremely supportive through weaning/walking and especially potty training. My son loves going to nursery and enjoys all the activities very much.
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Review submitted from a Website Submission by Laura F (Mother of Child) on Tuesday 24 January 2017. Relates to January 2017.
My daughter started going to this nursery in September 2016 and has become so much more confident and sociable. She loves the staff and the activities. The staff that work with my daughter are knowledgeable and confident and understand my daughters needs. I think the staff enjoy being there and work extremely hard. My daughter has gained so many important life skills thanks to the dedicated team.
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Review submitted from a Website Submission by Kimberley C (Mother of Child) on Friday 13 January 2017. Relates to January 2017.
As a working mother myself, I know how hard it is to find the right childcare for your child, I know the feeling of guilt and the anxiety of leaving your child with someone you don't know. However, both my children are at Treetops and the homely environment and compassionate staff make this a whole lot easier, they have the time to talk with me about their day and my children are treated as individuals. I am really happy with the care they receive and they are both thriving.
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Review submitted from a Website Submission by Jason B (Father of Child) on Thursday 12 January 2017. Relates to January 2017.
My daughter attends the nursery full time, with me working away, the nursery gives my child the consistency and stability she needs. She always comes home saying the girls names and asking them to come to our house. The nursery is warm and welcoming and I truly appreciate everything they do.
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Review submitted from a Postal Card by Emma H (Mother of Child) on Friday 1 July 2016.
I think Tree Tops Nursery is a lovely place for my daughter to go, she absoloutley loves it there, she's made many friends, loads of activities to do. The staff are lovely people, couldn't ask for better staff. Very helpful, always friendly and brilliant with the children. Perfect nursery.
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Review submitted from a Website Submission by Millie H (Mother of Child) on Friday 4 December 2015. Relates to December 2015.
I was quite worried at first as I had to go back to work when my little boy was only 2 and a half months, but I am so pleased that I chose this nursery! The staff are absolutely amazing and are brilliant with my Son! It was so reassuring to know that they were looking after him so well, and he always has a big smile on his face when he goes there. He has been there for 2 months now and loves it. It is really lovely how they give you a little summary of things he has done all day and they never were annoyed with me during the first few days where I may have phoned a few too many times to see how he was getting on! There take care of so many children on an individual basis and I feel really lucky that I was able to get him in!
A great nursery, brilliant reliable and unbelievably friendly and accommodating staff! 10/10!
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March 2017
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