Tops Day Nurseries: Poole Nursery

14 Denmark Lane, Poole BH15 2DG
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7.7 56 Reviews
  • Tops Day Nurseries: Poole Nursery, Poole
Tops Day Nursery Poole is a friendly and active nursery, based near to the Barclays building in Poole, on Denmark Lane.

The team of staff at Tops Poole care for children from three months until they reach school age, and provides a safe and stimulating environment for children to play and develop.

This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff.

The nursery offers their Mini Beasts Holiday Club, which offers care for children aged five to seven-years-old and a range of extracurricular activities, including Tops Cooking School, Tops Forest School, meditation, yoga, Rugby Rangers, Boogie Mites and tooth brushing.

Tops Day Nursery Poole can offer 15-hours free for children aged two, three and four-years-old.

Families are welcome to call and speak to a member of staff about their child during their day at the nursery.

Staff record important information about each child to share with their families, such as sleep times, nappy changes and information about their food or milk intake. The information is added to a daily report and submitted on EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Shaye Jaques (Nursery Manager)

Number of Childcare Staff

  • 29

Total Places for Children

  • 132

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 06:00-20:00
    Tuesday 06:00-20:00
    Wednesday 06:00-20:00
    Thursday 06:00-20:00
    Friday 06:00-20:00

When Closed

  • Christmas Day, Boxing Day & New Years Day

Tops Day Nurseries: Poole Nursery Reviews (56)

7.7

Tops Day Nurseries: Poole Nursery has a Review Score of 7.7 (7.705) out of 10, based on 1 reviews in the last 2 years.
Over all time Tops Day Nurseries: Poole Nursery has 56 reviews.

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Reviewer Connection to Tops Day Nurseries: Poole Nursery
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Total of 56, showing 41-56
Review from Emma G (Mother of Child) published on 26 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are so flexible on hours, they are quick at responding to emails, I also like it that they do offers on discounts for child care. I feel my child is developing so much since he has started at Tops Day Nursery.
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Review from Louise H (Mother of Child) published on 23 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tops Day Nursery - Poole has helped me out when I've needed emergency childcare.


The office was extremely helpful in fitting me in and the nursery staff welcomed my children as if they've known them for a long time.


The deputy manager in investigators was exceptional dealing with my daughter and

her separation anxiety and she settles straight away with her.


They have both loved their days with you and desperately want to come back to play :)


Thank you so much xx

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Review from Hannah F (Mother of Child) published on 22 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter is fairly new to the nursery but the staff have helped her settle in well and all seems to be going well at the moment. My daughter enjoys her time and seems to be developing good relationships with staff and other children.
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Review from Paul A (Father of Child) published on 22 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very friendly and welcoming and seem to be well trained. I particularly like the App eyLog and my child's daily diary which is great to read each day so that I know what she's been up to. Her interaction with other children and speech is also improving daily and the staff seem to look
after her very well. They are also firm but fair with the kids which I also think is important.
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Review from Claire W (Mother of Child) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son really enjoys his time in the nursery by the fact he is always happy to go in and shows he feels happy and comfortable there. The sugar-free policy is great and the menus encourage children to try all foods. He has a great relationship with his key worker who keeps us well informed of his progress.
The EY Log system really helped ease the anxiety of leaving him when he was 9 months old and now he is 3. It is still lovely to see him enjoying activities.
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Review from Alison H (Mother of Child) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has been going to Tops for well over a year and loves it there, she is an extremely confident child and I'm positive this is partly because of the roll Tops nursery play in her life.
They have helped her get over her fear of animals by bringing a pet rabbit to nursery to live. There is also
lots of others areas they have helped her with and I can honestly say I'm 100% happy with My child's care.
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Review from Emma W (Mother of Child) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff, always happy to help. Both my children have attended the nursery from age 1 until school age and have had no issues with anything. Flexible hours for shift workers and my little girl loves mixing with her friends each week and is excited to attend each session.
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Review from Tracey P (Mother of Child) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tops in an outstanding nursery and really doesn't get enough credit for the great work it does. My two children attend Tops and I couldn't be happier with the care they receive. They both love attending nursery and have formed great bonds with the staff and other children. My only regret is that I
didn't find Tops when my first child started to attend nursery when he was 1. He is now almost 4 and has been attending Tops for nearly 2 years. Being able to leave your child at a nursery, knowing that they are in safe hands is hard to find - but at Tops, they make it easy for you. They do great activities with the children including cooking, Forest school, football etc and they set up fun play scenes for the children to get involved in. Lots of effort goes into each day and it really shows by the amount of fun the children have. Thank you Tops for being great - you have made it easy for me to go back to work.
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Review from Somitra J (Father of Child) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a nice experience with Tops Day Nursey Poole. They really take good care of all the children at nursery and educate them well. I am completely satisfied with their hospitality and services. My daughter is very happy at the nursery and always participates in a wide range of activities.
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Review from Ritin J (Father of Child) published on 3 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Tops Day Nursery is very flexible and accommodating to our changing requirements.
The staff has taken extra effort to celebrate our festival. I have been very pleased.


There is no other nursery at least in Poole that is as flexible as Tops.

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Review from Becky A (Mother of Child) published on 3 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son joined Tops Day Nursery Poole, at the beginning of the year and he loves it.
He wakes up keen to go every morning and I am kept up to date of his development via their online EyLog system.
The staff are friendly and helpful and always have a smile ready.
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Review from Gopal C (Father of Child) published on 3 January 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very professional set up and very helpful and understanding staff ....Thank you Tops for supporting my daughter on her learning journey and looking after her. I have recommended about this facility to few of our family friends in Poole.
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Review from Andrew M (Father of Child) published on 16 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our eldest daughter left this nursery totally prepared for the next stage of education. Tops Nursery Poole is a lovely place. Our youngest daughter loves coming here just like her elder sister did. It's very well equipped for children of different ages. Our Children have always had something new to
tell us about what they had learnt, both progressed so much. The staff are so warm and friendly, they really look after the children and form good bonds with them. I would always recommend this nursery. I couldn't ask for a better place or better people to look after our children, as I say both have been so happy coming here and that's what really matters.
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Review from Anne-Marie (Mother of Child) published on 16 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My eldest daughter attended Tops in 2011 and was extremely happy there. She developed well and the staff there were amazing and very friendly.
My middle daughter now attends tops and is very happy and has settled well making friends and the staff there are very helpful and friendly!
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Review from Maria M (Mother of Child) published on 16 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've always been worried for the time when my son will start nursery, wondering myself if the nursery chosen will be good and if he will be happy there but once he started going to Tops Poole all my worries have gone and we are both happy. The staff is brilliant, flexible and I absolutely love them
for the fact they send me a daily report, pictures and precious informations about my son's development.
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Review from Louise S (Mother of Child) published on 16 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has only been attending Tops for the last couple of months and I can see a massive improvement in her speech and her communication with other children. She enjoys attending Tops and is really settling in now. Look forward to seeing her grow and make new friends within the nursery.
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Current Review Score: 7.7 (7.705)

Overview of Review Score

The Review Score of 7.7 (7.705) out of 10 for Tops Day Nurseries: Poole Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Tops Day Nurseries: Poole Nursery is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.038 Points relating to the number of positive Reviews for Tops Day Nurseries: Poole Nursery is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 132 number of registered child places is 26.4. 1 Positive Reviews ÷ 26.4 = 0.038
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Shaye

Shaye Jaques

Job Title: Nursery Manager Joined: 2009

Nursery Manager

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