Tops Day Nursery - Poole, Poole, Dorset
Tops Day Nursery - Poole, Poole, Dorset
Tops Day Nursery - Poole, Poole, Dorset

Tops Day Nursery Poole is a friendly and active nursery, based near to the Barclays building in Poole, on Denmark Lane.

The team of staff at Tops Poole care for children from three months until they reach school age, and provides a safe and stimulating environment for children to play and develop.

This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff.

The nursery offers their Mini Beasts Holiday Club, which offers care for children aged five to seven-years-old and a range of extracurricular activities, including Tops Cooking School, Tops Forest School, meditation, yoga, Rugby Rangers, Boogie Mites and tooth brushing.

Tops Day Nursery Poole can offer 15-hours free for children aged two, three and four-years-old.

Families are welcome to call and speak to a member of staff about their child during their day at the nursery.

Staff record important information about each child to share with their families, such as sleep times, nappy changes and information about their food or milk intake. The information is added to a daily report and submitted on EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet.

Group: Tops Day Nurseries

Person in charge: Lauren Hixson (Manager)

Local Authority / Social Services: Borough of Poole Council

Number of Staff: 29

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 129

Age Range: from 0 years 3 months to 7 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0600-2000

When Closed: Christmas Day, Boxing Day & New Years Day

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Tops Day Nursery - Poole has a Review Score of 9.3 (9.273)

The Review Score of 9.3 (maximum of 10) for Tops Day Nursery - Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Tops Day Nursery - Poole in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.575 for Tops Day Nursery - Poole is calculated as follows: ( (169 Excellents x 5) + (95 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 275 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.698 Points relating to the number of positive Reviews for Tops Day Nursery - Poole is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 25.8 positive Reviews (129 registered maximum number of service users ÷ 5). 18 Reviews ÷ 25.8 Target = 0.698

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tops Day Nursery - Poole?

  • Extremely LIKELY
    18
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tops Day Nursery - Poole

  • Mother of Child
    17
  • Father of Child
    6

My children have been going to the nursery since 2013. My eldest has gone on to school and loves to go back in the holidays. The staff are fab and are always happy to help. They really know both my children. There are many staff who have been there since my eldest started.

How likely would you be to recommend Tops Day Nursery - Poole? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

I could not have chosen a nicer nursery for my son! I was so worried about putting him into the nursery as being a single mum he is all I had and I was all he knew... now he is so confident and has such a personality it’s amazing how far he has come.

All of the staff are amazing, my son does have his favourites, even referring to one as his girlfriend (he’s 2!! Ha ha) the staff are not only great with the little one they have been amazing with me, being a first time Mum I didn’t have a clue what I was doing or how nurseries Work and any questions I have they always have the answer.

Thank you for everything

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Don't Know

The staff are friendly and the nursery well equipped and laid out. I like that they promote meditation, being out in nature with their own growing garden, library trips, and all the sensory activities available. There's regular fun themes, personalised learning goals and a great variety of activities to encourage little one's development. You get regular photos and progress updates on a diary that you can access via the app that you can download onto your phone, tablet or login via the website.
The way fees are worked is confusing, making it tedious to check the bill each month, just my opinion - not a complaint but something to be mindful of so you don't get any surprises.
The nursery staff are lovely, approachable and attentive. My son loved his key worker, she was a real gem and this made it so so much easier for me.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

My daughter loves it here. She moved after her old nursery closed down suddenly April 2017. The staff helped my daughter to quickly settle in and make new friends. She gets to try lots of different activities including cooking. Daily diary through the app means I know what she has been up to on a day by day basis and development steps are recorded and passed on as they happen.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My youngest son has been coming here since I started back to work earlier this year.
I was worried at first as he could be very clingy and sure of new people but from day one he has absolutely loved, he has the odd day where he doesn’t want to talk to anybody but the staff are always amazing with him and I’ve noticed that when he’s at home just how much progress he is doing and I love the eylog as it always keeps me up to date on what my son has been doing and how well he has been eating his lunches so if he isn’t as interested in his dinner some days I know that I don’t have to worry

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Tops in Poole is a great nursery for our 11-month-old child. The nursery is a decent size with a beautiful outdoor garden area. The toys and sensory things (I'm a Dad, excuse the lack of lingo) the children get to experience and play with are plentiful, massively varied and in good condition. The care and feedback from the staff is excellent, they use the EYLog app which is normally completed before I've even got home from picking our little terror up. The opening hours and flexibility that Tops give is second to none - an absolute godsend to us. Value wise, Tops is actually one of the best value for us. My son always gets very excited when we get to Nursery and the staff seem genuinely pleased to see him, this makes it a pleasure to hand him over rather than a pain. Would recommend Tops Poole to anyone.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

They are so flexible on hours, they are quick at responding to emails, I also like it that they do offers on discounts for child care. I feel my child is developing so much since he has started at Tops Day Nursery.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

Only reason I didn't click extremely likely as the deposit for using hours outside funding hours is £200 (unaffordable for anyone trying to start work again)
Otherwise, staff are extremely helpful, understanding towards aims, potty training wise, speech development wise, and learning abilities.

How likely would you be to recommend Tops Day Nursery - Poole? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Satisfactory

Activities: Satisfactory

Staff: Excellent

Food / Nutrition: Satisfactory

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

Tops Day Nursery - Poole has helped me out when I've needed emergency childcare.

The office was extremely helpful in fitting me in and the nursery staff welcomed my children as if they've known them for a long time.

The deputy manager in investigators was exceptional dealing with my daughter and her separation anxiety and she settles straight away with her.

They have both loved their days with you and desperately want to come back to play :)

Thank you so much xx

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

My daughter is fairly new to the nursery but the staff have helped her settle in well and all seems to be going well at the moment. My daughter enjoys her time and seems to be developing good relationships with staff and other children.

How likely would you be to recommend Tops Day Nursery - Poole? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

The staff are very friendly and welcoming and seem to be well trained. I particularly like the App eyLog and my child's daily diary which is great to read each day so that I know what she's been up to. Her interaction with other children and speech is also improving daily and the staff seem to look after her very well. They are also firm but fair with the kids which I also think is important.

How likely would you be to recommend Tops Day Nursery - Poole? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Good

Activities: Satisfactory

Staff: Good

Food / Nutrition: Satisfactory

Management: Good

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Good

My son really enjoys his time in the nursery by the fact he is always happy to go in and shows he feels happy and comfortable there. The sugar-free policy is great and the menus encourage children to try all foods. He has a great relationship with his key worker who keeps us well informed of his progress. The EY Log system really helped ease the anxiety of leaving him when he was 9 months old and now he is 3. It is still lovely to see him enjoying activities.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Satisfactory

Safeguarding: Excellent

Value for Money: Good

My child has been going to Tops for well over a year and loves it there, she is an extremely confident child and I'm positive this is partly because of the roll Tops nursery play in her life.
They have helped her get over her fear of animals by bringing a pet rabbit to nursery to live. There is also lots of others areas they have helped her with and I can honestly say I'm 100% happy with My child's care.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

Friendly staff, always happy to help. Both my children have attended the nursery from age 1 until school age and have had no issues with anything. Flexible hours for shift workers and my little girl loves mixing with her friends each week and is excited to attend each session.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Tops in an outstanding nursery and really doesn't get enough credit for the great work it does. My two children attend Tops and I couldn't be happier with the care they receive. They both love attending nursery and have formed great bonds with the staff and other children. My only regret is that I didn't find Tops when my first child started to attend nursery when he was 1. He is now almost 4 and has been attending Tops for nearly 2 years. Being able to leave your child at a nursery, knowing that they are in safe hands is hard to find - but at Tops, they make it easy for you. They do great activities with the children including cooking, Forest school, football etc and they set up fun play scenes for the children to get involved in. Lots of effort goes into each day and it really shows by the amount of fun the children have. Thank you Tops for being great - you have made it easy for me to go back to work.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have had a nice experience with Tops Day Nursey Poole. They really take good care of all the children at nursery and educate them well. I am completely satisfied with their hospitality and services. My daughter is very happy at the nursery and always participates in a wide range of activities.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Tops Day Nursery is very flexible and accommodating to our changing requirements.
The staff has taken extra effort to celebrate our festival. I have been very pleased.

There is no other nursery at least in Poole that is as flexible as Tops.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Excellent

My son joined Tops Day Nursery Poole, at the beginning of the year and he loves it.
He wakes up keen to go every morning and I am kept up to date of his development via their online EyLog system.
The staff are friendly and helpful and always have a smile ready.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

A very professional set up and very helpful and understanding staff ....Thank you Tops for supporting my daughter on her learning journey and looking after her. I have recommended about this facility to few of our family friends in Poole.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Our eldest daughter left this nursery totally prepared for the next stage of education. Tops Nursery Poole is a lovely place. Our youngest daughter loves coming here just like her elder sister did. It's very well equipped for children of different ages. Our Children have always had something new to tell us about what they had learnt, both progressed so much. The staff are so warm and friendly, they really look after the children and form good bonds with them. I would always recommend this nursery. I couldn't ask for a better place or better people to look after our children, as I say both have been so happy coming here and that's what really matters.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My eldest daughter attended Tops in 2011 and was extremely happy there. She developed well and the staff there were amazing and very friendly.
My middle daughter now attends tops and is very happy and has settled well making friends and the staff there are very helpful and friendly!

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

I've always been worried for the time when my son will start nursery, wondering myself if the nursery chosen will be good and if he will be happy there but once he started going to Tops Poole all my worries have gone and we are both happy. The staff is brilliant, flexible and I absolutely love them for the fact they send me a daily report, pictures and precious informations about my son's development.

How likely would you be to recommend Tops Day Nursery - Poole? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter has only been attending Tops for the last couple of months and I can see a massive improvement in her speech and her communication with other children. She enjoys attending Tops and is really settling in now. Look forward to seeing her grow and make new friends within the nursery.

How likely would you be to recommend Tops Day Nursery - Poole? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

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Awards / Recognitions

March 2017

Top 10 Large Nursery Groups 2017

Recipient: Tops Day Nurseries

Date: Wednesday 01 Mar 2017

more details

November 2014

Investors In People Award 2014

Recipient: Tops Day Nurseries

Date: Thursday 20 Nov 2014

more details

Job Vacancies

Staff Profiles

Lauren

Lauren Hixson

Job Title: Nursery Manager

Joined: 2015

Description:

I joined Tops Poole in 2015, after successfully managing a number of nurseries in the Bournemouth and Poole Area. I have 16 years’ experience in the childcare sector and have held a management position for over 12 years. I initially trained as a Montessori Directress, then went on to gain my degree in early years childcare and education and furthermore the Early Years Professional Status.

Since I arrived at Tops Poole, the team have been supported to make improvements and changes ensuring that the children receive the best care and education they can at this young age, inspiring them to have a passion for learning whilst developing their own characters and individuality.

I feel extremely proud of our nursery, in the 2 years I have been part of the Tops family so many positive changes have been made to benefit the children and their development, and I love being able to work in the rooms to watch the children grow.