Mama Bear's Day Nursery (Paignton - Long Road)

South Devon College, Long Road, Paignton TQ4 7EJ
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9.8 64 Reviews
  • Mama Bear's Day Nursery (Paignton - Long Road), Paignton
Mama Bear's Day Nursery (Paignton - Long Road) has a light and spacious interior with a wide range of early years play resources ideal for pre-school development and education. A versatile approach is aided by a large sports hall, a sensory room and regular visits to a horticulture and animal care department at South Devon College.

Children are supported to develop as individuals, being creative and encouraged to explore. Ofsted regulations and health and safety policies are taken seriously by a qualified team.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Carly Wilkinson (Nursery Manager)

Number of Childcare Staff

  • 30

Total Places for Children

  • 78

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-19:00
    Tuesday 07:30-19:00
    Wednesday 07:30-19:00
    Thursday 07:30-19:00
    Friday 07:30-19:00

When Closed

  • Bank Holidays & 1 week at Christmas

Mama Bear's Day Nursery (Paignton - Long Road) Reviews (64)

9.8

Mama Bear's Day Nursery (Paignton - Long Road) has a Review Score of 9.8 (9.800) out of 10, based on 15 reviews in the last 2 years.
Over all time Mama Bear's Day Nursery (Paignton - Long Road) has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mama Bear's Day Nursery (Paignton - Long Road)
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Total of 64, showing 21-40
Review from H J (Mother of Child) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All 3 of my children have attended Long Road nursery and I highly recommend it. They are very welcoming and great with the children. The service they provide is amazing! They have some lovely outdoor space and the rooms are very welcoming and interactive too.
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your kind review - I will pass your feedback onto the team.
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Review from Ellie H (Mother of Child) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great nursery - my son has been going for about a year and his development has come on leaps and bounds.
When he started I explained he had a speech delay and so his key workers have spent time working with him one on one with his speech and I’ve noticed a huge improvement.
Communication is great
and the staff are always polite and friendly and answer any questions you have.
Getting updates on nappy changes/food eaten etc daily via an app is a massive bonus. Overall very happy with Mama Bear's.
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your feedback, it is lovely to hear this. I will ensure I pass this feedback onto the team.
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Review from Stephanie D (Mother of Child) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started at Mama Bears Long Road in October 2022. Right from the start when I went to look around to now the team have been very helpful, attentive and supportive. I cannot thank the team in the baby room enough for how hard they worked and the patience they showed in helping my little boy (and
us!) to integrate into nursery life. My son absolutely loves nursery and it’s clear when he returns home how much he has enjoyed himself. He has come on leaps and bounds in his speech and his general overall development as a result of being at the nursery just 2 days per week because of the activities and stimulation and attention he gets when he is there. The team in the baby room always have a chat with my partner to tell him about my son's day and how he has been. They are responsive and attentive to his needs and the requests I make. I would recommend this nursery to anyone. The team are top-class and a real asset to the nursery. Thanks all.
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your lovely review, I can't wait to share this with the team.
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Review from Ali V (Mother of Child) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were understandably nervous about finding the right nursery for our child.
Mama Bears were by far the best we visited and we immediately felt it was the right place for our son.
They have been incredibly supportive of us and helped our child settle in. Since he started attending he has developed
his confidence, skills and the team has made us feel that he’s a valued and well-cared-for child.
He does a wide range of activities, they offer him a good and healthy range of meals and we get regular updates which offer us reassurance.
He enjoys his time there and that’s the best part for us.
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you so much for your review, this is lovely feedback - I will share with the team.
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Review from Ellie B (Mother of Child) published on 31 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son loves going to the nursery. His speech is coming along lovely with the support of his key worker and he tries new food every day. The nursery encourages the children to eat a healthy nutritional meal and respects certain dietary requirements. Myself and my son always feel welcome by the nursery.
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your lovely feedback, I will pass this onto the team.
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Review from Cristina F (Mother of Child) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely pleased with Mama Bears day nursery. Our son started in the baby room at the age of 11 months on a 4-day basis. He settled very well from day one, and this was a huge relief being first-time parents. The staff are amazing; they are very caring and have established an excellent rapport
with my son. When my son arrives at nursery and we are welcomed by a member of the staff, he would go with them without hesitation with a big smile on his face. On collection, he is always very happy and will take time to say bye to staff that have taken such good care of him. We are also very pleased with the way the nursery communicates with us. We have daily updates on food, nappies and naps via their app and they will always call us to update us on anything else. Staff will also let us know what our son has been up to when we collect him in the evening. Meals and menus are balanced and they always try and meet special dietary requirements. An outstanding nursery; we could not ask for more
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your lovely review - I will share this with the team - thank you once again.
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Review from Sarah D (Mother of Child) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mama Bear's Day Nursery at Long Road has been amazing so far for my little boy.
He is thriving every day and really enjoys going.
They have a good settling-in process which is great for babies and parents.
The communication on a day-to-day basis is second to none, the app is a great addition as
I enjoy seeing what my little one is doing each day and what he's eaten/slept etc. with the odd picture added every now and again which is great.
All the staff are so friendly and welcoming and nurturing.
I would highly recommend Mama Bear's.
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Review from G A (Father of Child) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff who truly care for my child and encourage him to be the best he can be. My son is always eager to go to his key worker, but also equally comfortable with other workers who make him feel accepted. There is good communication from the staff and their commitment to supporting the needs of
my child is great!
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your feedback.
It is lovely feedback to share with the team,
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Review from M L (Mother of Child) published on 16 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our daughter wailed every morning as we took her in, she had previously been at a different preschool (in a different area) that she loved and never had any issues with. We tried to take her out after only a couple of weeks but they demanded four weeks' notice. Mama Bear's is a business first and a
nursery second, profits are more important than the children (and their staff - we had covid related drama too). At the door, I heard numerous parents questioning injuries their kids had, and at almost every pick up my daughter had a dirty nappy. We pulled her out, irrespective of the lost money, and sent her to another Preschool where she was immediately happy and thriving. We have a younger child and know that Mama Bears is the only place with immediate availability in the bay and whilst we need the childcare we wouldn't even consider this place an option.
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Review from Emma B (Mother of Child) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great communication, friendly, approachable staff members, well updated regularly via both app and face-to-face handovers. Little one loves nursery days.
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your feedback - this is lovely to have.
Many thanks
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Review from Pete M (Foster Parent of Child) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great nursery, lovely staff and always have confidence when leaving my child with them who has special needs.
They are really good with him and he loves it there.
He has come on so much thanks to their patience and perseverance and it's always lovely to see his progress and what he's been up to through
the app they use which is brilliant.
I would highly recommend.
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for sharing your comments, this is lovely feedback.
Kind regards.
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Review from Kate M (Foster Parent of Child) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursery is the best nursery I've ever been to (and I've been to a lot), they are brilliant with the kids and always have time for the adults too.
All the staff are always welcoming and friendly and always have a smile for you even after a tiring day which is lovely.
They are very patient and
supportive of my little one and I couldn't be happy with their service. He absolutely loves going and I feel completely relaxed when leaving him in their care (trust is a wonderful thing).
Reply from Carly Wilkinson, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you so much for your kind comments.
Many thanks.
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Review from J S (Grandmother of Child) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I take my granddaughter and collect her from nursery, every week. The staff are always welcoming and my granddaughter absolutely loves going, she would go every day if she could. They have prepared her well for school. They are always quick to spot any issues however minor and happy to discuss her progress
and general day to day activities. She has been doing I can't recommend highly enough. an excellent start to the school experience.
Reply from Erica Cross, Marketing Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your lovely review and comments - we are so pleased your granddaughter enjoys her time with us.
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Review from Daniel A (Father of Child) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t say how amazing the staff and nursery are at Long Road Paignton, they are 10/10 - outstanding.
I would like to thank the manager for her help with my son over the last year.
She is a true asset to the company.
Reply from Erica Cross, Marketing Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for leaving this lovely review - we will share this with the team.
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Review from K H (Mother of Child) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Mama Bear's Day Nursery (Paignton - Long Road) has helped my little girl come such a long way, they are always so friendly and I know my little girl is completely safe and happy. I will in no doubt use this nursery again. Amazing team!
Reply from Erica Cross, Marketing Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you so much for your lovely review and comments - we will share these with the staff.
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Review from Jaz U (Mother of Child) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter started Mama Bears (Long Road) when she was just 9 months old and she loved it there from the beginning! The staff are always super friendly and welcoming. I looked at a few nurseries (as the baby rooms are normally nothing special) and Mama Bears was the best by far, with lots of things
to do with a nice outdoor space. My daughter loves her days at Mama Bears and I would 100% recommend this nursery to anyone!
Reply from Erica Cross, Marketing Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Thank you for your lovely feedback - we will share these comments with our team.
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Review from C W (Father of Child) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My children have been using the nursery for the last four years. All staff are professional and my children are happy to go to nursery. They love the staff and playing with the other children, I highly recommend.
Reply from Erica Cross, Marketing Manager at Mama Bear's Day Nursery (Paignton - Long Road)
Many thanks for your lovely comments - we will share these with the team at Long Road.
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Review from N M (Father of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My child got bitten by another child at nursery. A member of staff opened the door for my child to go through and somehow it ended up smacking him on his forehead and left a very large bruise. The staff seem to be shady and lie. Very poorly run and never answer any questions if you ask how the accidents
happened. Not happy and would really advise a parent not to let their kids go to this nursery, there’s far better out there! 1* out of 5*.
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Review from Kirsteen L (Mother of Child) published on 2 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mama Bear's Day Nursery (Paignton - Long Road) is an excellent childcare provider. My sons have made so much progress developmentally and socially since attending Mama Bear's Day Nursery (Paignton - Long Road). They have gone from being very shy and upset to leave my side to running in. All the staff
are extremely kind, caring and patient with the children. The manager runs the nursery so well, she is brilliant and is always so happy and enthusiastic. I would unreservedly and one hundred percent recommend Mama Bear's Day Nursery (Paignton - Long Road).
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Review from Wayne M (Father of Child) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mama Bear's has given myself and my son an outstanding experience. They have brought my son along with speech and social skills. Overall, a great team.
Reply from Lucy Chalk, Nursery Manager at Mama Bear's Day Nursery (Paignton - Long Road)
He continues to be a pleasure to have within our setting. Thank you for taking the time to leave a review the team will be delighted.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Mama Bear's Day Nursery (Paignton - Long Road) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Mama Bear's Day Nursery (Paignton - Long Road) is calculated as follows: ( (153 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.962 Points relating to the number of positive Reviews for Mama Bear's Day Nursery (Paignton - Long Road) is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 number of registered child places is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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